BPEL issue in getting a response

Hi All,
I am using a BPEL composite which is storing a file and after uploading the file sends back a message and status of the file upload. The file is uploading and it is also sending response which has both msg and status. But in my BPEL composite I am unable to get the msg ID. But I can get the status. I need the msg id to proceed further. I have already checked the xsd and everything seems fine. Could u guys plz suggest me something so that I can proceed.

Hi
Use your composite instance id as your message id. . .
Use getcompositeinstanceid proprty to get your composite instance id. .
If this doesnt suits your requirement please let me know the exact scenario what actually your messageID contains
Thanks & Regards
Sharath kumar

Similar Messages

Issue in parsing the response of a WebService in Service Link

I am getting issues in connecting an external (non cisco) application via WebService. Appreciate if anyone can help in fixing the issue. I am using 9.3.2 Patch 6.
Connectivity to an external system (a 3rd party application in my firm) was achieved via WebService using the ServiceLink module.
Used the Outbound HTTP/WS Adapter where I am sending request and receiving response (bi-direction).
Successfully constructed and passed the XML request to the WebService.
Received response from the WebService as an XML / Soap Message which is then wrapped with the <Message> tag with the channel-id attribute successfully.
Designed a XSL Transformation (For this WebService, the XSLT did not generated automatically) which, I hope is not being applied properly in CPSC; but working fine outside of CPSC when I have checked the response XML with the XSLT in an online editor (http://www.freeformatter.com/xsl-transformer.html). Everything looks perfect in this editor where I have issues in CPSC.
I am getting a Transformation exception in CPSC and the response message was unable to convert into the nsXML. The exception I am receiving is below. Not sure whether it is due to the namespace or something else..
Note: I am having this issue in this Agent/WebService alone. I have tested with couple other WebServices where I didn't have any issues in getting the response and update the field in CPSC form successfully. So, I believe that there are no issues in the parser in our server.
Exception Received:
org.xml.sax.SAXParseException: Premature end of file. at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:124) at com.newscale.bfw.util.XMLValidator.validate(XMLValidator.java:147) at com.newscale.is.core.MessageExecutor.processNSTaskTransportMessage(MessageExecutor.java:135) at com.newscale.is.core.MessageExecutor.processTransportMessage(MessageExecutor.java:431) at com.newscale.is.core.MessageExecutor.processSynchronousOutboundMessage(MessageExecutor.java:526) at com.newscale.is.adk.OutboundAdapterUtil.processSynchronousResponse(OutboundAdapterUtil.java:44) at com.newscale.is.adapter.http.HTTPOutboundAdapter.call(HTTPOutboundAdapter.java:190) at com.newscale.is.adapter.http.HTTPOutboundAdapter.processMessage(HTTPOutboundAdapter.java:147) at com.newscale.is.core.MessageRouter.routeMessage(MessageRouter.java:115) at com.newscale.is.core.MessageExecutor.processOutboundMessage(MessageExecutor.java:604) at com.newscale.is.core.MessageExecutor.processMessage(MessageExecutor.java:125) at com.newscale.is.core.QueueListener.handleTextMessage(QueueListener.java:91) at sun.reflect.GeneratedMethodAccessor110.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.camel.component.bean.MethodInfo.invoke(MethodInfo.java:340) at org.apache.camel.component.bean.MethodInfo$1.proceed(MethodInfo.java:237) at org.apache.camel.component.bean.BeanProcessor.process(BeanProcessor.java:168) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99) at org.apache.camel.component.bean.BeanProcessor.process(BeanProcessor.java:73) at org.apache.camel.impl.ProcessorEndpoint.onExchange(ProcessorEndpoint.java:101) at org.apache.camel.impl.ProcessorEndpoint$1.process(ProcessorEndpoint.java:71) at org.apache.camel.util.AsyncProcessorConverterHelper$ProcessorToAsyncProcessorBridge.process(AsyncProcessorConverterHelper.java:61) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.SendProcessor$2.doInAsyncProducer(SendProcessor.java:115) at org.apache.camel.impl.ProducerCache.doInAsyncProducer(ProducerCache.java:285) at org.apache.camel.processor.SendProcessor.process(SendProcessor.java:110) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:71) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:322) at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:213) at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:45) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:303) at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:45) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.UnitOfWorkProcessor.processAsync(UnitOfWorkProcessor.java:150) at org.apache.camel.processor.UnitOfWorkProcessor.process(UnitOfWorkProcessor.java:117) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:71) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:86) at org.apache.camel.component.jms.EndpointMessageListener.onMessage(EndpointMessageListener.java:105) at org.springframework.jms.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:561) at org.springframework.jms.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:499) at org.springframework.jms.listener.AbstractMessageListenerContainer.doExecuteListener(AbstractMessageListenerContainer.java:467) at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.doReceiveAndExecute(AbstractPollingMessageListenerContainer.java:325) at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.receiveAndExecute(AbstractPollingMessageListenerContainer.java:263) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.invokeListener(DefaultMessageListenerContainer.java:1059) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.executeOngoingLoop(DefaultMessageListenerContainer.java:1051) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.run(DefaultMessageListenerContainer.java:948) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662)
Sample XML File received as response from the WebService – which then wrapped with the <message> tag along with appropriate channel-id.
<message channel-id="10a60e45-65d4-40c0-826f-1a91d2135da0">
<?xml version="1.0"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body>
<ns:ITSPResponse xmlns:ns="urn:PegaRULES:SOAP:BNYMDataITSPTest:Services">
<Output>Test IT Service Portal - 1</Output>
</ns:ITSPResponse>
</soap:Body>
</soap:Envelope>
</message>
XSL Transformation
<?xml version="1.0"?>
<xsl:stylesheet version="1.0" xmlns:xsl="
http://www.w3.org/1999/XSL/Transform" xmlns:ns="urn:PegaRULES:SOAP:BNYMDataITSPTest:Services">
<xsl:template match="/">
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:ns="urn:PegaRULES:SOAP:BNYMDataITSPTest:Services">
<message>
<xsl:attribute name="channel-id">
<xsl:value-of select="//@*[local-name()='channel-id']" />
</xsl:attribute>
<send-parameters>
<agent-parameter>
<name>Output</name>
<value> <xsl:value-of select="//*[local-name()='Output']" /> </value>
</agent-parameter>
</send-parameters>
</message>
</xsl:template>
</xsl:stylesheet>

The reply I got from Cisco Engineering team for this is to get the response as a soap message than XML data.
The tag should not be available in the response received. If we don't have this, the response will still consider as a valid XML / Soap message after wrapped by the tag.
If we have the tag in the response, after wrapping the tag, the format of the response will not be in good format.
Also, Cisco Engineering team has confirmed that it is not possible to remove the tag from CPSC. It should be removed by the WebService providers while sending the response.
For my case, I am consuming the WebService from a tool similar to CPSC where the entire settings has to be changed to send the response format as soap message than XML. So, we need to have another WebService as a middleware! Bad day!

Issue: Not getting response when the document is having special chars

Please help following issue: Not getting response when the document is having special chars(Use any doc with special char(ex: &, $, <, >,.....) TestErrorFour.doc
Error message:
System.FormatException: Invalid length for a Base-64 char array. at
System.Convert.FromBase64String(String s) at
Summarize.Summarizer.AccumulateBroadcast(String filedata, String givenWords) in
c:\DocumentSummarizer\App_Code\Summarizer.cs:line 66
Code:
File 1:
import java.io.BufferedReader;
import java.io.FileInputStream;
import java.io.FileNotFoundException;
import java.io.FileReader;
import java.io.IOException;
import java.io.InputStreamReader;
import java.io.OutputStream;
import java.net.HttpURLConnection;
import java.net.URL;
import java.net.URLConnection;
import java.util.Properties;
import org.apache.poi.poifs.filesystem.POIFSFileSystem;
import org.apache.poi.hwpf.*;
import org.apache.poi.hwpf.extractor.*;
import com.lowagie.text.Document;
import com.lowagie.text.pdf.PRTokeniser;
import com.lowagie.text.pdf.PdfReader;
public class DocumentSummarizerClient {
     static Properties loadProperties() {
          Properties prop = new Properties();
          try {
               prop.load(DocumentSummarizerClient.class.getClassLoader().getResourceAsStream("vep.properties"));
          } catch (Exception ioe) {
               ioe.printStackTrace();
          return prop;
     public String getSummary(String fileName,String noOfWordsOrPercentage ){
          String summaryInputData ="";
          String summarizedData="";
          String summarizerURL = loadProperties().getProperty("Summarizer.serviceURL");
          try {
               String fileExtension=fileName.substring(fileName.lastIndexOf(".")+1, fileName.length());
               if (fileExtension.equalsIgnoreCase("doc")|| fileExtension.equalsIgnoreCase("txt")|| fileExtension.equalsIgnoreCase("pdf")) {
                              if (fileExtension.equalsIgnoreCase("txt")) {
                                   BufferedReader bufferedReader = new BufferedReader(
                                             new FileReader(fileName));
                                   String line = null;
                                   while ((line = bufferedReader.readLine()) != null) {
                                        summaryInputData += line;
                              if(fileExtension.equalsIgnoreCase("doc")){
                                   POIFSFileSystem fs = null;
                                    fs = new POIFSFileSystem(new FileInputStream(fileName));
                                     HWPFDocument doc = new HWPFDocument(fs);
                                     WordExtractor we = new WordExtractor(doc);
                                     String[] paragraphs = we.getParagraphText();
                                     for( int i=0; i<paragraphs .length; i++ ) {
                                        paragraphs[i] = paragraphs.replaceAll("\\cM?\r?\n","");
                              summaryInputData+= paragraphs[i];
                              if(fileExtension.equalsIgnoreCase("pdf")){
                                   Document document = new Document();
               document.open();
               PdfReader reader = new PdfReader(fileName);
               int pageCount =reader.getNumberOfPages();
                    for(int i=1;i<=pageCount;i++){
                              byte[] bytes = reader.getPageContent(i);
                              PRTokeniser tokenizer = new PRTokeniser(bytes);
                              StringBuffer buffer = new StringBuffer();
                              while (tokenizer.nextToken()) {
                              if (tokenizer.getTokenType() == PRTokeniser.TK_STRING) {
                              buffer.append(tokenizer.getStringValue());
                              summaryInputData += buffer.toString();
               else{
                    System.out.println("This is Invalid document. Presntly we support only text,word and PDF documents ");
               // String encoded =new String (summaryInputData.getBytes("ISO-8859-1"),"UTF-8");
                    String encoded=Base64Utils.base64Encode(summaryInputData.getBytes());
               // encoded =new String (summaryInputData.getBytes("ISO-8859-1"),"UTF-8");
                    String parameters= "base64String="+encoded+"&noOfWordsOrPercentage="+noOfWordsOrPercentage;
                    summarizedData= postRequest(parameters,summarizerURL);
                    String slength= "<string xmlns=\"http://tempuri.org/\">";
                    if(summarizedData.contains("</string>")){
                    summarizedData= summarizedData.substring(summarizedData.indexOf(slength)+slength.length(),summarizedData.indexOf("</string>"));
                    summarizedData = replaceVal(summarizedData);
                    //System.out.println("<?xml version=\"1.0\" encoding=\"utf-8\"?><![CDATA["+summarizedData+"]]>");
                    // System.out.println("Summarized data "+summarizedData);
                    if(summarizedData.contains("Please enter the percentage")){
                         summarizedData="Data given cannot be summarized further";
               else{
                    System.out.println("Data given cannot be summarized further");
                    summarizedData="";
          } catch (FileNotFoundException e) {
               return("The File is not found \n\n"+e.toString());
          } catch (IOException e) {
               return("The File is already in use \n\n"+e.toString());
          } catch (Exception e) {
               return(e.toString());
          return summarizedData;
     public static String postRequest(String parameters,String webServiceURL) throws Exception{
          Properties systemSettings = System.getProperties();
          systemSettings.put("http.proxyHost", loadProperties().getProperty("proxyHost"));
     systemSettings.put("http.proxyPort", loadProperties().getProperty("proxyPort"));
     System.setProperties(systemSettings);
          String responseXML = "";
          try {
               URL url = new URL(webServiceURL);
               URLConnection connection = url.openConnection();
               HttpURLConnection httpConn = (HttpURLConnection) connection;
               byte[] requestXML = parameters.getBytes();
               httpConn.setRequestProperty("Content-Length", String
                         .valueOf(requestXML.length));
               httpConn.setRequestProperty("Content-Type",
                         "application/x-www-form-urlencoded");
               httpConn.setRequestMethod("POST");
               httpConn.setDoOutput(true);
               httpConn.setDoInput(true);
               OutputStream out = httpConn.getOutputStream();
               out.write(requestXML, 0, requestXML.length);
               out.close();
               InputStreamReader isr = new InputStreamReader(httpConn
                         .getInputStream());
               BufferedReader br = new BufferedReader(isr);
               String temp;
               String tempResponse = "";
               while ((temp = br.readLine()) != null)
                    tempResponse = tempResponse + temp;
               responseXML = tempResponse;
               br.close();
               isr.close();
          } catch (java.net.MalformedURLException e) {
               System.out
                         .println("Error in postRequest(): Secure Service Required");
          } catch (Exception e) {
               System.out.println("Error in postRequest(): " + e.getMessage());
          return responseXML;
     public String replaceVal(String value) {
               if (value == null) {
                    value = "";
               value = value.replace("<", "<");
               value = value.replace(">", ">");
               value = value.replace("&", "&");
               return value;
          public static void main(String[] args) {
               DocumentSummarizerClient testdoc=new DocumentSummarizerClient();
               System.out.println("hello");
               testdoc.getSummary("C:\\working_folder\\vep\\UnitTestCases\\VEP1.0\\DocumentSummarizerTestData\\TestErrorFour.doc","100%");
Note: Use any doc with special char(ex: &, $, <, >,.....) TestErrorFour.doc
File 2:
---------public class Base64Utils {
private static byte[] mBase64EncMap, mBase64DecMap;
* Class initializer. Initializes the Base64 alphabet (specified in RFC-2045).
static {
byte[] base64Map = {
(byte)'A', (byte)'B', (byte)'C', (byte)'D', (byte)'E', (byte)'F',
(byte)'G', (byte)'H', (byte)'I', (byte)'J', (byte)'K', (byte)'L',
(byte)'M', (byte)'N', (byte)'O', (byte)'P', (byte)'Q', (byte)'R',
(byte)'S', (byte)'T', (byte)'U', (byte)'V', (byte)'W', (byte)'X',
(byte)'Y', (byte)'Z',
(byte)'a', (byte)'b', (byte)'c', (byte)'d', (byte)'e', (byte)'f',
(byte)'g', (byte)'h', (byte)'i', (byte)'j', (byte)'k', (byte)'l',
(byte)'m', (byte)'n', (byte)'o', (byte)'p', (byte)'q', (byte)'r',
(byte)'s', (byte)'t', (byte)'u', (byte)'v', (byte)'w', (byte)'x',
(byte)'y', (byte)'z',
(byte)'0', (byte)'1', (byte)'2', (byte)'3', (byte)'4', (byte)'5',
(byte)'6', (byte)'7', (byte)'8', (byte)'9', (byte)'+', (byte)'/'};
mBase64EncMap = base64Map;
mBase64DecMap = new byte[128];
for (int i=0; i<mBase64EncMap.length; i++)
mBase64DecMap[mBase64EncMap[i]] = (byte) i;
* This class isn't meant to be instantiated.
private Base64Utils() {
* Encodes the given byte[] using the Base64-encoding,
* as specified in RFC-2045 (Section 6.8).
* @param aData the data to be encoded
* @return the Base64-encoded <var>aData</var>
* @exception IllegalArgumentException if NULL or empty array is passed
public static String base64Encode(byte[] aData) {
if ((aData == null) || (aData.length == 0))
throw new IllegalArgumentException("Can not encode NULL or empty byte array.");
byte encodedBuf[] = new byte[((aData.length+2)/3)*4];
// 3-byte to 4-byte conversion
int srcIndex, destIndex;
for (srcIndex=0, destIndex=0; srcIndex < aData.length-2; srcIndex += 3) {
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex] >>> 2) & 077];
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex+1] >>> 4) & 017 |
(aData[srcIndex] << 4) & 077];
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex+2] >>> 6) & 003 |
(aData[srcIndex+1] << 2) & 077];
encodedBuf[destIndex++] = mBase64EncMap[aData[srcIndex+2] & 077];
// Convert the last 1 or 2 bytes
if (srcIndex < aData.length) {
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex] >>> 2) & 077];
if (srcIndex < aData.length-1) {
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex+1] >>> 4) & 017 |
(aData[srcIndex] << 4) & 077];
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex+1] << 2) & 077];
else {
encodedBuf[destIndex++] = mBase64EncMap[(aData[srcIndex] << 4) & 077];
// Add padding to the end of encoded data
while (destIndex < encodedBuf.length) {
encodedBuf[destIndex] = (byte) '=';
destIndex++;
String result = new String(encodedBuf);
return result;
* Decodes the given Base64-encoded data,
* as specified in RFC-2045 (Section 6.8).
* @param aData the Base64-encoded aData.
* @return the decoded <var>aData</var>.
* @exception IllegalArgumentException if NULL or empty data is passed
public static byte[] base64Decode(String aData) {
if ((aData == null) || (aData.length() == 0))
throw new IllegalArgumentException("Can not decode NULL or empty string.");
byte[] data = aData.getBytes();
// Skip padding from the end of encoded data
int tail = data.length;
while (data[tail-1] == '=')
tail--;
byte decodedBuf[] = new byte[tail - data.length/4];
// ASCII-printable to 0-63 conversion
for (int i = 0; i < data.length; i++)
data[i] = mBase64DecMap[data[i]];
// 4-byte to 3-byte conversion
int srcIndex, destIndex;
for (srcIndex = 0, destIndex=0; destIndex < decodedBuf.length-2;
srcIndex += 4, destIndex += 3) {
decodedBuf[destIndex] = (byte) ( ((data[srcIndex] << 2) & 255) |
((data[srcIndex+1] >>> 4) & 003) );
decodedBuf[destIndex+1] = (byte) ( ((data[srcIndex+1] << 4) & 255) |
((data[srcIndex+2] >>> 2) & 017) );
decodedBuf[destIndex+2] = (byte) ( ((data[srcIndex+2] << 6) & 255) |
(data[srcIndex+3] & 077) );
// Handle last 1 or 2 bytes
if (destIndex < decodedBuf.length)
decodedBuf[destIndex] = (byte) ( ((data[srcIndex] << 2) & 255) |
((data[srcIndex+1] >>> 4) & 003) );
if (++destIndex < decodedBuf.length)
decodedBuf[destIndex] = (byte) ( ((data[srcIndex+1] << 4) & 255) |
((data[srcIndex+2] >>> 2) & 017) );
return decodedBuf;
issue 2: Exception when passing 2MB .txt file
Steps to reproduce:
Call getSummary() with 2MB .txt file
Actual:
The following exception has occured:
1. Error in postRequest(): Unexpected end of file from server
java.lang.NullPointerException
Please provide your precious feedback/suggestions.
Thanks in advance…..
Edited by: EJP on 15/03/2011 16:52: added code tags. Please use them. Code is unreadable otherwise.

Thanks for your response….
This is enhancement project and some one develops long back.
Regarding point (b) You should be using the java.net.URLEncoder to encode URL parameters, not a base64 encoder.
DocumentSummarizerClient.java I am using base64
Ex:
// String encoded =new String (summaryInputData.getBytes("ISO-8859-1"),"UTF-8");
                    String encoded=Base64Utils.base64Encode(summaryInputData.getBytes());
               // encoded =new String (summaryInputData.getBytes("ISO-8859-1"),"UTF-8");
                    String parameters= "base64String="+encoded+"&noOfWordsOrPercentage="+noOfWordsOrPercentage;
                    summarizedData= postRequest(parameters,summarizerURL);
                    String slength= "<string xmlns=\"http://tempuri.org/\">";
                    if(summarizedData.contains("</string>")){
                    summarizedData= summarizedData.substring(summarizedData.indexOf(slength)+slength.length(),summarizedData.indexOf("</string>"));
                    summarizedData = replaceVal(summarizedData);
                    //System.out.println("<?xml version=\"1.0\" encoding=\"utf-8\"?><![CDATA["+summarizedData+"]]>");
                    System.out.println("Summarized data "+summarizedData);
                    if(summarizedData.contains("Please enter the percentage")){
                         summarizedData="Data given cannot be summarized further";
Above specific please I need to modify to resolve above issue.
Could you please suggest me what changes I need to do.
Waiting for positive response.

Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Getting the response in a single file

Dear friends,
I need a clarriffcation, i am getting the response from rfc for my scenario file-xi-rfc(synchronous). And the result was stored in the ftp folder as a file.Now my issue is my source file having more than one sales order detials so the bappi is triggerd more than once and a result file is created for every sale order created. but i need a single file only to created having all the details of the created sale order. Please tell me how can i hold all the values together and write it at once in a single file. I have tried in sdn but i couldnot get the relevant answer.note i need to perform the same with out bpm.
Thanks and Regards
Karthikeyan

That should be possible using RFC mapping lookups, which is explained in detail in https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a03e7b02-eea4-2910-089f-8214c6d1b439

What the heck does it take to get a response out of you guys?

Can I please get a response to my question? I'm starting to regret my choice to pay for this platform. My original question
"As the title suggests - why do the thumbnails take forever to load?. It is incredibly frustrating as I'm dealing with over 500 clips and I have to wait for these thumbnails to load. I come from Avid and decided to switch to Premier because of the available workflows. I've never had this issue using Avid so I know for sure it has nothing to do with my system. Any ideas? Furthermore, the media say that it is pending every now and them, why is this?"
Now there's other issues. Whenever I'm trying to play a clip, or just my timeline, it doesn't instantly, play, but rather takes 20 seconds for it to finally play. Furthermore, I'm dealing with .MTS files. All of my filed imported fine, but one file only imported the video (the file itself does have audio and video).
I'm on a tight deadline and I need answers for this.

Same issue. I've chatted with customer support and I'll summarize how helpful they were.
Customer support took control of my computer in order to try and resolve the problem. I'm not sure what they did but they made everything WORSE. They deleted all my cache and did a whole bunch of other crap. Thumbnails don't load anymore - period. Questions regarding my other concerns - media pending, videos not playing, audio not importing - were completely ignored. Now here is where it gets better. This guy helping me out didn't respond for 30 minutes, I was wondering if he was further looking into it, but then it hit 7PM, when customer service closes. Apparently when the going gets tough and they have no idea how to resolve a situation, Adobe bleeds out and waits for 7PM to hit so they can just brush us off. I'm pissed.
Looks like I'm going back to Avid and just round trip to Divinci.

I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser." What do I do?

I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.” What do I do? I have opened this up in the past without a problem.

Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

11g B2B Error, BPEL is not getting triggered

Hi,
We have installed 11g B2B, where we are facing few errors :-
1. We have created one protocol and multiple document definitions under it for different trading partners.
But within all these document definitions only one is working fine, for others we are facing issue. After getting successfully processed by B2B, BPEL is not getting
triggered.
Do we need to apply any patch to make it work?
2. Is there any naming convention to create protocols and document definitions?
We created protocols like "<Trading partner name>_<versionNo>_<Transaction_type>" , but we were geting agreement identification error, when we created protocol name with only version no(4010) and document definition name with transaction_type (850), that issue got resolved. We haven't encountered any issue like this in 10g B2B.
Any pointer with respect to fix this issue would be a great help. Thanks in advance.
Regards,
Saravana

Hi Saravana,
After getting successfully processed by B2B, BPEL is not getting triggered.Do you see application message getting created? Are you using B2B adapter in composite to receive transactions from B2B and if yes then which mode of integration (AQ/JMS/Fabric) are you using? Are you using Document Routing ID in Document definition?
Do we need to apply any patch to make it work?No. No patches are required.
2. Is there any naming convention to create protocols and document definitions?Yes, in case of EDI. Version should be the EDI version (for e.g - 4010) and Document Type name should be EDI document name (for e.g. 850). No restriction on Document Definition name.
Regards,
Anuj

Issues in getting Real Time data in BAM

Hi,
I am trying to get data from database through database adapter and push this data in a JMS queue and as a final step, I want to pull this data to BAM DATA OBJECTS.
I have used a BPEL process and successfully pushed data to JMS queue from database. As a next step I have configured BAM ENTERPRISE MESSAGE SOURCES for Oracle AS JMS and OJMS as below--
JMS*".;D:\OracleBAM\OC4J\j2ee\home\oc4j.jar;D:\OracleBAM\OC4J\j2ee\home\oc4jclient.jar;D:\OracleBAM\OC4J\j2ee\home\lib\oc4j-internal.jar;D:\OracleBAM\OC4J\j2ee\home\lib\ejb.jar;D:\OracleBAM\OC4J\j2ee\home\lib\servlet.jar;D:\OracleBAM\OC4J\j2ee\home\lib\jta.jar;D:\OracleBAM\OC4J\j2ee\home\lib\jms.jar;D:\OracleBAM\OC4J\j2ee\home\lib\javax88.jar;D:\OracleBAM\OC4J\j2ee\home\lib\javax77.jar;D:\OracleBAM\OC4J\j2ee\home\lib\jmxri.jar;D:\OracleBAM\OC4J\j2ee\home\lib\jmx_remote_api.jar;D:\OracleBAM\OC4J\j2ee\home\lib\adminclient.jar;D:\OracleBAM\OC4J\j2ee\home\ojspc.jar;D:\OracleBAM\OC4J\j2ee\home\jazn.jar;D:\OracleBAM\OC4J\opmn\lib\optic.jar;D:\OracleBAM\OC4J\rdbms\jlib\aqapi.jar"
And I have also configured the message source in ARCHITECT as below-
Initial Context Factory: com.evermind.server.ApplicationInitialContextFactory.
JNDI Service Provider URL: opmn:ormi://punsez128189d.ad.infosys.com:6003/home.
TopicConnectionFactory Name: jms/QueueConnectionFactory.
Topic Name: jms/BamTesting.
JMS Message Type: TextMessage.
Durable Subscriber Name (Optional): BamClient.
Message Selector (Optional): .
Client ID (Optional): BamClient.
I have made appropriate changes in oc4j-ra.xml and jndi.properties file. I have created a plan in DESIGN STUDIO with enterprise message receiver and a grid.
After completing the above steps, I run the BPEL process and the plan, on doing so the data goes into the queue, but on running the plan i get the following error-
IMessageSourceReceiver->messageReceive: javax.naming.NamingException: null should only be used inside OC4J server environments. Check the user documentation for the appropriate client initial context factory
     at com.evermind.server.PreemptiveApplicationContext.getContext(PreemptiveApplicationContext.java:25)
     at com.evermind.naming.FilterContext.lookup(FilterContext.java:126)
     at com.evermind.server.PreemptiveApplicationContext.lookup(PreemptiveApplicationContext.java:42)
     at javax.naming.InitialContext.lookup(InitialContext.java:347)
     at iteration.enterpriselink.sources.JMSConsumer.start(JMSConsumer.java:85)
     at iteration.enterpriselink.sources.JMSMessageSourceReceiverImpl.jmsConsumerStart(JMSMessageSourceReceiverImpl.java:1001)
     at iteration.enterpriselink.sources.JMSMessageSourceReceiverImpl.messageReceive(JMSMessageSourceReceiverImpl.java:326)
[Oracle BAM Enterprise Link error code: 0x75 -- 0x1, 0x75 -- 0x3A]
Error during Message Receive operation.
[Oracle BAM Enterprise Link error code: 0x75 -- 0x1, 0x75 -- 0x3B]
Error while processing the data for the step 'Oracle BAM Enterprise Message Receiver'
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0x83]
Error while processing the data for the step 'Oracle BAM Enterprise Message Receiver'
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0x83]
IMessageSourceReceiver->messageReceive: javax.naming.NamingException: null should only be used inside OC4J server environments. Check the user documentation for the appropriate client initial context factory
     at com.evermind.server.PreemptiveApplicationContext.getContext(PreemptiveApplicationContext.java:25)
     at com.evermind.naming.FilterContext.lookup(FilterContext.java:126)
     at com.evermind.server.PreemptiveApplicationContext.lookup(PreemptiveApplicationContext.java:42)
     at javax.naming.InitialContext.lookup(InitialContext.java:347)
     at iteration.enterpriselink.sources.JMSConsumer.start(JMSConsumer.java:85)
     at iteration.enterpriselink.sources.JMSMessageSourceReceiverImpl.jmsConsumerStart(JMSMessageSourceReceiverImpl.java:1001)
     at iteration.enterpriselink.sources.JMSMessageSourceReceiverImpl.messageReceive(JMSMessageSourceReceiverImpl.java:326)
[Oracle BAM Enterprise Link error code: 0x75 -- 0x1, 0x75 -- 0x3A]
Error during Message Receive operation.
[Oracle BAM Enterprise Link error code: 0x75 -- 0x1, 0x75 -- 0x3B]
Error while processing the data for the step 'Oracle BAM Enterprise Message Receiver'
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0x83]
Update of Plan "Untitled, created 4/25/2008 6:55:06 PM" failed.
[Oracle BAM Enterprise Link error code: PlanMgr -- 0x1, PlanMgr -- 0xD5]
Could anyone suggest what might have gone wrong.
Any help on this would be appreciated.

Hi monteiro,
Thanks for your reply
my SOAP Request is :
<?xml version="1.0" encoding="utf-8"?>
http://schemas.xmlsoap.org/soap/envelope/" xmlns:wsdl="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:tns="http://schemas.cisco.com/ast/soap/" xmlns:types="http://schemas.cisco.com/ast/soap/encodedTypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
"http://schemas.cisco.com/ast/soap/action/#RisPort#SelectCmDevices"
http://schemas.xmlsoap.org/soap/encoding/">
10
Any
255
Any
Name
SEP0017951612345
SEP001320012346
i am sending this message to String endPointUrl="https://ccmusername:ccmpassword@ccmPORTnumber:8443/realtimeservice/services/RisPort";
for this message iam getting empty response from CCM.can u please tell me where iam doing wrong, it is very urgent for me
Thanks in advanced
Regard's
Ravindra

Need Help! have an issue from my auto response email, it showing the "MIME This is a multi-part message in MIME format. " and the signature message disappeared.

ave an issue from my auto response email, it showing the "MIME This is a multi-part message in MIME format. " and the signature message disappeared and replaced with some unreadable message

Hi msnyder1112,
Thank you for posting in MSDN forum.
Since this issue is related to the VB.NET, so we will move this case to VB forum:
https://social.msdn.microsoft.com/Forums/vstudio/en-US/home?forum=vbgeneral , you will get better support.
Thanks for your understanding.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Kind attn Mr .Ive - design issue that needs your response

Kind Attention Mr. Jonathan Ive and Team ,
I bought my Iphone 5 with mobile carrier in singapore last december .
Earlier I used Iphone 4/4s /Ipad and now I phone 5 . I am big addict of apple products , so i went for Iphone 5
Iphone 4s design was amazing with a glassy feel and no chances of scratches on to its design . But I dont feel the same in iphone 5
I am a Mechancial Design Engineer - Design is basically to relate with Customer User Interface and easeness .
But day -day usage of my Iphone 5 is frustrating because the No of white scractches to its side is going on increasing .
Am i suppose to use case always ? in that case I would have gone for some low end mobiles where nothing happen even i put it down many times .
I keep it so safe and now I am in a big frustration on getting Iphone 5 . very bad feel like losing value of money
I kindly request Mr.Johnathan Ive and concern Manufacturing dept to revert me on my issue .
Is this the design and manufacturing capability of APPLE ?
Regards
prabakar

If you have a problem with your specific iPhone and want assistance, call Apple Support or make an appointment at the Genius Bar of an Apple Store. You will not get any response from Apple by posting here or using the feedback pages (which are for comments and suggestions only, not for requests for assistance). If Apple determines that the scratches are due to a faulty coating, not user abuse, they may agree to replace your iPhone.
Regards.

Why do I have to click mouse multiple times to get a response? it doesn't occur in chrome.

to select another tab or to go back a field I have to click 2 sometimes 3 times to get a response. I thought it might be my computer (win7 64 bit; wireless mouse & keyboard).
I decided to try Google Chrome to verify if it is my machine. Chrome works just fine.
I prefer Firefox & would like to have this problem corrected....thanks

Hi sailor842jb,
Thank you for your question, I understand that the mouse responsiveness is not the best. I am happy to help.
It looks like you have a Logitech add on that is listed in your Firefox troubleshooting information. This will be disabled in Safe Mode.
[[Troubleshoot Firefox issues using Safe Mode]] Please post back if you see improvements in Safe Mode.

Safari is not connecting to internet on my iPad. Says "could not open the page becuase the server stopped responding." Everything else that updates over wireless connection is working fine. Get same response on any site I try to visit. Need Help!

Safari is not connecting to internet on my iPad. Says "could not open the page becuase the server stopped responding." Everything else that updates over wireless connection is working fine. Get same response on any site I try to visit. Need Help!

I am having identical problem on my iPhone 4 running iOS6. Did NOT experience this issue prior to upgrade.

WIRE DOWN: Can't get any response to a wire down.....

It is virtually impossible to report a Verizon wire/cable down. It took me nearly an hour to find a number. Verizon sites have nothing. I finally got a number from Ask.com.
I reported the wire down; explaining that I had called the localelectric utility. They were there in 30 minutes - but they said they can't repair the line, as it is a Verizon cable that is down. Apparently, since the service is not OUT - they don't seem to care.
Wire is hanging from pole line...about 6 ft. off the ground. I reported - Ticket number: {edited for privacy}; but nobody came.
Getting a response from the Maryland Public Service Commission is almost as bad. What gives??

Hi PoppyBaze,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

BPEL issue in getting a response

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