BPF email and hyperlink

Dear Experts,
we set BPF to send an email to users but the link to BPF (where we use variable %URL%) is not displayed as clickable link in MS Outlook 2003. There is no problem in Outlook 2007 because it recognizes the links in plain text of any kind. Have you ever dealt with such a problem? Or have you tried to add any HTML tags into the email template in BW?
Thank you for your reply,
Jakub

Hi,
In your Outlook 2003, are the URLs shown as clickable link in any of our other mails (or send a test mail yourself). If the URL link is clickable in other mails or in your test mail, then the problem could be with the email template. In which case you can try concatenating a blank space before and after %URL% in you email template. If none of the URLs are clickable in your Outlook 2003, then try CTRL + click, see if the link works. If it works, then it should be a configuration in MS Office to be enabled.
Let me know if this is of some help.
Regards,
Balaji Sadhanandam

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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Victoria Xia
TechNet Community Support

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BPF email and hyperlink

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