BPM Timer Object - Process sticks at timer after duration runs out

We have a process that is using a timer as part of the logic, but we had a strange issue where the process got stuck on the timer for 10 hours (it should have been 1 minute). The context values seem fine for the timer. This has only happened once. Does anyone have any idea why this would happen? Server issue? We are running 7.31 SP05.

SAP will take some time to reply. We can try out different things till then.
Is it possible for you to re-deploy the BPM DC and check again?
Where is this timer placed exactly? Does it have anything else running in parallel? Would be great if you can post your process design here so that we can look into it.

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