Brand new mac freezing

Have a new 27" mac  system freezing up constantly

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  • Brand new Mac user with a brand new Mac problem!

    Hi Everyone --
    I am a brand new Mac user... I've only had my MacBook Pro 13" for three days. My Mac has been continuously freezing while I use it. When it freezes I only have safari running so I know its not from application "overload". Once frozen, I cannot move the mouse, "esc" or use any commands. Essentially my only option is to force it to shut down by holding the power buttong down. Please let me know if anyone has any idea how to fix this! With school coming up I cannot afford for my computer to be freezing every 20 minutes!
    Thanks in advance.
    -Rachel

    Well... I'd still take it back - let them know that you received it as a gift three days ago. They may still replace it for you or they may take it in for repair. Just be nice and explain that you don't expect a new MBP to function as it is (or malfunction) and let them, at least, run diagnostics on it. As it's so new, there may be something simple that they can fix as you wait. Did your boyfriend already register the machine with Apple or did you? They may take the registration date into account...
    But I'd take it to the Apple Store, regardless...
    Clinton

  • Brand new Mac Pro slowing down

    I have a brand new mac-pro (8 core 2.8ghz,6gb 1x350/2x500gbhd)10.5.5.I have only put about 60gb on start up disk and 200gb on my HD 1.I already get the spinning ball when i open up some app's and to send a email (say 10 words nothing else)takes 10-15 secs to send,my broadband is up to 10mb.This is connected cable no wifi.I also have to quit force programs (they just freeze)and then it doesn;t quit force, can't do nothing.I HAXE ONLY USED THIS 4 TIMES.

    The hatter,
    Thank you for the history of the posts here.
    I might add, Dano, your experience is actually quite unusual. In fact your mileage can be much worse on a PC. Viruses can wipe out ALL your data in an instant on a PC, while not on a Mac. Mac users at worse if there is something unstable usually only lose data if there is some hardware or software issue. So backing up your data is a prerequisite for owning any kind of computer.
    Your experience with numerous spinning beachballs usually is indicative of faulty RAM, an overfull hard drive (which you obviously don't have), a directory issue* (which may happen if you don't know how to shut down your machine, or are using the wrong utilities to diagnose your machine), or some other hardware problem that can be sometimes diagnosed via the hardware test discs that came with your machine as indicated here:
    http://docs.info.apple.com/article.html?artnum=303081
    That lack of an error does not mean your RAM is healthy, it merely means the error is undetectable.
    Secondly, if your version of Protools is too old, it will not run on a Mac Pro natively, so you have to make sure you are using the latest Protools. If your plugins are too old the same issue.
    Third, if your software won't download fully, it usually is an indication that either your network is not setup properly, or your network preferences in your Mac is not setup properly. Some have found that by increasing the MTU they can make the networking work more smoothly. Some have found that by using an Open DNS they have less issues, as described on http://www.opendns.org/
    So before you blame stuff on Apple lets get to the bottom of what's wrong with your machine.
    - * Links to my pages may give me compensation.
    Message was edited by: a brody

  • New Mac Freezing Freezes Frozen - ultimate post

    Dear Apple and forum users.
    I wish the experience with my brand new Macbook Pro would be more pleasant. Every three or four times I use any key app, the computer freezes.
    Important to mention first freeze has happened while in the process of setting it up while still inside the Apple store: After complete setup questions and around a minute waiting in front of a blank screen, Apple rep simply turned it off and restarted it again, saying everything was fine and that could be a normal solution.
    Back home, after installing all possible updates, download and installed latest Aperture 3 and Final Cut Pro X versions, I was ready to use my new Mac.
    Initially happy to see a powerful mac at work, but not for so long up to the first freeze, the second, the third, the 70th freeze past two weeks, most of time when closing applications (usually Aperture, Final Cut or iTunes).
    That can't be normal. After reading many posts, trying different hw and sw test resources, cleaning caches, even rebuilding my aperture library, doing different recomended option-command-different-keys, my last call is to ask for your help! Please help me. Help, Apple! Apple, help!
    Initially I thought it could be a RAM issue, but after test it many times (and after two decades on the digital road), I can only guess Lion has been responsible for those crashes. Anyway, I am not an expert in hw and sw, so I need help. Any suggestions on how to better evaluate the situation here or make my brand new mac stable?
    Would you help me summarize here, under only one discussion, all possible solutions we have been reading around?
    Thanks in advance!
    Reference: Macbook Pro 17" late 2011, 2.5 GHz, Intel Core i7, 8Gb 1333 MHz DDR3, Mac OS X 10.7.2 (11C74), Intel HD Graphics 3000 512Mb, HDD 750Gb.
    Aperture 3.2.1, Final Cut Pro 10.0.2 with all recommended downloads installed.

    After doing what Tony T1 properly recommended (thanks!), I really could see some improvements, but I was only able to make my system relatively stable after resetting almost everything (SMC, PRAM) and I ultimately Resetting home folder permissions, which in my case I believe was the key for the solution. This is how I did it:
    a) shut down. turn on. command+R until see "Mac OS X Utilities" window.
    b) on the top, click Utilities, and click Terminal.
    c) In the Terminal window, type resetpassword and press return (enter).
    d) Select your main drive. just indicate your username in the "Select the user account" (don't need to fill other fields!)
    e) Click the "Reset" button next to the "Reset Home Directory Permissions and ACLs"
    f) For some reason I don't know, in some cases the spinning dialing can stay spinning forever... in this case what have worked for me is simply pressing command+Q to help app quit by itself when it is done (despite de spinning dial). Hold command+Q again to quit the Terminal, and once again to be able to restart your computer.
    Done. By doing that I have been working for few days with the apps I have mentioned before without those inconvenient crashes. (Hope it last longer!).

  • Who has a brand new Mac with Lion?

    I've been reading about all these issues with Lion. (yes i realize most people who are happy don't post) Most of the time when someone has an issue someone else says that their system must have been screwed up prior to the upgrade or they did something wrong, or have software that causing the issue, etc. I'm wondering if any of you are having issues with Lion on a brand new Mac? A new computer that came with Lion or at least a brand new computer that you installed Lion on as soon as you took it out of the box. Something NEVER used without Lion.
    Seems to me that if the vast majority of brand new Macs that come with Lion installed are working great then the problems people are seeing may in fact be something that already existed in their system prior to the upgrade. But if people with brand new virgin Macs are having issues with Lion then it HAS to be system bugs.
    I think this information could be a good indicator if the OS has a ton of bugs or if it simply does not get along well with possible existing bugs your computer may already have.
    I have two 2009 Macs and I'd love to upgrade to Lion because i like to keep my systems current but honestly I'm afraid too!!

    I bought my iMac (mid 2011 model) in July (brand new) and have Lion 7.1 installed. I have found many things which I would class as being "a different way of doing things from what I am used to", through "oddities (some annoying)", and a few that are clearly bugs, such as the Magic Mouse pointer going AWOL for about 45 secs. once per day, very short mouse battery life (eg., a few days), Mail not showing the addressee when doing a word search. But I have not had any killer problems like many of the other posters such as Wifi not working. I just grit my teeth and hope that Apple will soon get things straight.
    Someone said that Lion should have been classed as a beta release and I think there is some truth in that. However, it is important to realise that the people who post here are the ones with problems, not satisfied customers. How many Lions have been sold? A million?
    I was put off initially when I got my iMac and was glad that at that time it came with Snowleopard, but I took the plunge and am glad that I did. I like many of the features in Lion.

  • Spotlight is not working on brand new Mac mini

    Hi,
    I got an issue with two brand new Mac minis running 10.7.3 (11D50d):
    Spotlight is not working. I'm only getting the Wikipedia-Search.
    Here's what I did:
    Installation:
    - took the stock Minis and set up two users, admin and user (limited account)
    - updatet the System
    - installed manually: Adobe Reader X, Office 2011, Firefox 12, Flip4Mac, Perian, Cyberduck, Google Earth 6.2 (the installer without the updater), VLC 2
    - installed using AppStore: CalendarBar, TextWrangler, Unarchiever
    - copied a few documents (Word and Excel files) from a PC to the Desktop
    Troubleshooting:
    - tried to restart Spotlight by adding the entire harddrive to privacy using »Spotlight« within the System Preferences
    - that threw an error "no priviliges"
    - started the System from the recovery system (on an USB-thumbdrive) and repaired permissions
    - that did not help
    - tried to restart Spotlight through the Terminal, running the command: sudo mdutil -E /
    - that command returned: No index.
    - the tried: sudo mdutil -i on /
    - returned: Error: unable to perform operation.  (-400) No index.
    - went the hard way
    - unloaded the daemon: sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist
    - erased the Spotlight folder: sudo rm -fr .Spotlight-V100/
    - loaded the daemon: sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist
    That made everything work fine until I did a restart of the System. After the mini restarted I was back at square one...
    Does anyone have an idea how to fix this issue?
    Apple support suggested to reinstall the system. Something I can't do right now, as people need to work on those computers and cannot take a tow hour break...

    Hi Ray Land,
    We can help narrow down the cause.  What operating system are you using on your new Mac Mini? 
    If you are running the Mountain Lion OS, you can download the latest driver here.  An important note is that the current print queue must be deleted before installing the new driver.  This will ensure proper communication.
    If this doesn't work or you need further assistance, please contact us here.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help

    HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help.
    I bought it in South Africa and I am currently in Israel.

    thank you for the response.its not working, tried that. i can switch the machine on and off, can hear the machine when i hold it to my ear. but nothing works, not the screen, not the sound, nothing.

  • How do I pair an apple key board to a brand new mac mini?

    How do I pair an apple key board to a brand new mac mini?

    Have you tried a wired keyboard to turn on the BT system?  Macs can require some special key-combinations that *must* be seen before the OS starts and BT sometimes does not activate before the OS.

  • Repost: brand new mac won't play/recognise/mount audio-cd's

    No idea what's going on here. I posted a question which I will paste below. Someone posted some suggestions for me (Dave Sawyer if I remember the name correctly, thanks again!) which lead me to ask wheter I was or was not supposed to have a file named cd info.cidb in a certain folder.
    Now all of a sudden my thread is gone and I find the following mail in my inbox:
    NoName posted "Re: brand new mac won't play/recognise/mount audio-cd's" in "brand new mac won't play/recognise/mount audio-cd's" on Aug 1, 2008 4:21:01 PM.
    You wouldn't have that file unless you used iTunes to get CD metadata from Gracenote. I hate Gracenote, therefore I have never had that file on my system
    To view or respond to this message, visit <http://discussions.apple.com/thread.jspa?messageID=7775827#7775827>
    To view the full topic, visit: <http://discussions.apple.com/thread.jspa?threadID=1643589>
    To view the forum, visit: <http://discussions.apple.com/forum.jspa?forumID=782>
    We appreciate your participation in Apple Discussions. Thank you for being part of our community.
    Apple Discussions Team
    The origial question post was the following:
    Hi all!
    I am totally new to the macbussines (got one for a month now) and not using cd's much I never tried importing one untill today... and it simply won't. I think it's supposed to show the audio-cd on the desktop and give me an 'import cd' button in itunes whenever I insert an audioCD right?
    It won't do... it'll take it in, turn it a few times and slide it right out again.
    What I tried so far:
    * toying with itunes settings for importing (import cd & eject, show CD, ask to import cd etc)
    * toying with the cd&dvd preferences under system preferences
    * click the mount 'button' in disk utility as was suggested in all those threads regarding cd's not mounting first time (my cd's won't mount the second or 30th time either)
    * resetting the PRAM
    Nothing so far.
    It does recognise DVD's but no audio cd's whatsoever, originals, burned ones. You name it. As I don't use CD's a lot the newest CD dates from 2003, but that can't be it, can it?
    Any suggestions would be highly appreciated...
    o/
    Am I going para? Where did my post go? It's totally gone, not even under 'my posts' or anywhere...
    Still no solution either... suggestions still welcome therefor

    My guess is that someone didn't like that I said I didn't like Gracenote.
    Anyway, I Googled for your thread and luckily found it intact in the iTunes for Windows forum and posted a condensed reply there for you.

  • I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?

    I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?

    Updates come through Software Update not the App Store. If you have to reinstall Lion that is done via Internet Recovery.
    OS X Lion- About Lion Recovery
    OS X Lion- Run Software Update to use Lion Internet Recovery
    Lion maintenance and recovery operate via the Recovery HD. It's possible to create a separate recovery disk on a flash drive using OS X Lion: About Lion Recovery Disk Assistant.
    To boot into the Recovery HD:
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

  • HT5945 java wont install on a brand new mac.

    This is a brand new mac and there do not appear to be any previous versions of java installed. When I download Java 7 from oracle
    as per the instructions here:
    http://www.java.com/en/download/help/mac_install.xml
    downloaded from here:
    http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-j avase7-521261.html#jdk-7u45-oth-JPR
    No joy. it just stops working on the install step. (no errors, it just doesn't respond).
    I've tried installing this which also doesn't work (exact same result - does not respond on the install step):
    http://support.apple.com/kb/DL1572
    on all the other support tickets regarding problems installing java, the above two resources were repeatedly referred to, but they do not work for a new mac with mavericks installed and no previous version of java.
    Please help.

    mdmfolsom,
    the 7u45 version of Java is not the latest version. At this writing, 7u51 is the latest version. To download the 7u51 Java Runtime Environment (“JRE”), go here. To download the 7u51 Java Development Kit (“JDK”), go here.

  • Take 45s to boot a brand new Mac Pro

    Hi Mac Pro folks
    I just got a brand new Mac Pro running Mountain Lion. It came with a 512MB SSD as the boot disk and a 2TB disk as the second drive. What I got confused is: after powering it on, the Mac Pro takes average 45s to boot to the white screen with an Apple logo.
    This is actually the second Mac Pro, the previous one having the same configuration took 30 seconds to boot. As the previous one's second drive got clicking sound from the first day, Apple replaced the whole machine. Now the clicking sound has gone, but the second Mac Pro takes an even longer time to boot from SSD.
    Is it normal? Has anyone ever experienced the same thing?
    Thanks for any comments.
    Regards,
    B

    It should be Apple genuine SSD, as the 512 MB SSD comes with the new Mac Pro. Please see below its information retreived from System Report. TRIM Support is enabled.
    Intel ICH10 AHCI:
      Vendor:    Intel
      Product:    ICH10 AHCI
      Link Speed:    3 Gigabit
      Negotiated Link Speed:    3 Gigabit
      Description:    AHCI Version 1.20 Supported
    APPLE SSD SM512E:
      Capacity:    500.28 GB (500,277,790,720 bytes)
      Model:    APPLE SSD SM512E                       
      Revision:    CXM07A1Q
      Native Command Queuing:    Yes
      Queue Depth:    32
      Removable Media:    No
      Detachable Drive:    No
      BSD Name:    disk0
      Medium Type:    Solid State
      TRIM Support:    Yes
      Bay Name:    Bay 1
      Partition Map Type:    GPT (GUID Partition Table)
      S.M.A.R.T. status:    Verified
      Volumes:
    disk0s1:
      Capacity:    209.7 MB (209,715,200 bytes)
      BSD Name:    disk0s1
      Content:    EFI
    MACPRO_SSD:
      Capacity:    499.42 GB (499,418,034,176 bytes)
      Available:    175.82 GB (175,817,490,432 bytes)
      Writable:    Yes
      File System:    Journaled HFS+
      BSD Name:    disk0s2
      Mount Point:    /
      Content:    Apple_HFS
    Recovery HD:
      Capacity:    650 MB (650,002,432 bytes)
      BSD Name:    disk0s3
      Content:    Apple_Boot
    This is a Mac Pro 5,1 so I would expect it should take less than 10 seconds to boot.
    Moreover, the SSD is the only startup device under Startup Disk.
    It seems the only PCI card is the ATI Radeon HD 5770 that comes with the system.
    ATI Radeon HD 5770:
      Name:    ATY,Hoolock
      Type:    Display Controller
      Driver Installed:    Yes
      MSI:    Yes
      Bus:    PCI
      Slot:    Slot-1
      Vendor ID:    0x1002
      Device ID:    0x68b8
      Subsystem Vendor ID:    0x106b
      Subsystem ID:    0x00cf
      Revision ID:    0x0000
      Link Width:    x16
      Link Speed:    5.0 GT/s
    The hatter wrote:
    Probably trying to use a 512MB boot device?
    No it should take 10 seconds. That is what my SSD on Mac Pro 1,1.
    PCIe cards can affect booting, especially if you boot from one.
    3rd party SSD or not? \
    firmware is current?
    SSD is set to default startup disk control panel?
    You've done ML Recovery and checked the SSD twice: the top of the drive to check partitions, the user volume to check the system directory.
    If it is 3rd party what make?
    Does it show TRIM is enabled in SATA entry in System Profile?
    What else is installed.
    Does not sound normal to me to replace anything except the hard drive for clicking, and then to just zero the drive.
    I would never pay for disk drive from Apple when there are better prices and as good devices.

  • HT204350 Hey, migration from an old mac late 2008 aluminium to a brand new mac book air. Only the new one has firewire. Transmissiom via wifi estimates ~50h. Is there a faster Way to sync? Tanks in advance

    Hey, migration from an old mac late 2008 aluminium to a brand new mac book air. Only the new one has firewire. Transmissiom via wifi estimates ~50h. Is there a faster Way to sync? Tanks in advance

    I'll venture that your problem here is that you're using two very different versions of Mac OS X.  The USB adapter has been useful to me when making big downloads or while using other networks, but it might not be your case. 
    Here's what I would advise, though it may be less than stellar:  Copy the files you need into folders and move them through a USB flash drive or using that external hard drive of yours. (Could the format be the reason your MBA can't see it?). Some stuff like calendars and contacts can be exported too. At least in Lion, I haven't used Tiger in a while. 
    Good luck.

  • HT201269 I have a brand new mac book pro. I want to get everything from my iPhone onto the mac book music,pics etc. I'm worried if I plug my phone into the mac book I will loose everything on it , as the mac book has literally nothing on it. How can I get

    I have a brand new mac book pro, I want to plug my iPhone into it &amp; transfer everything from it onto the mac book, pics,music etc. I'm worried if I plug my phone into the Computer I will loose everything. How can I make sure this doesn't happen?

    When you plug your iPhone to Mac,click the Summary button and select “Manually manage music and videos".Then iTunes would never delete your original music.
    The most easy way to solve your problems is to move your music to your new Mac.Please refer to this article from Apple.com
    http://support.apple.com/kb/HT4527
    More review:How to transfer iPhone music to Mac

  • I just purchase a brand new mac computer and I need to purchase new adobe CS software. Do you know if Adobe CS5 Design Premium-MAc is compatible with new mac computers with the updated software?

    I just purchase a brand new mac computer and I need to purchase new adobe CS software for work. Do you know if Adobe CS5 Design Premium-Mac is compatible with new mac computers with the updated Yosemite software? *No previous adobe CS software versions are on this computer

    There are known technical issues with any older version on Yosemite, even CS6. Some can be worked out, others may not be relevant to you, some will remain unsolved.
    Mylenium

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