Broadband activation passed (20 Jan 2014 ) still n...

I decided to move from O2 to BT on the 13/01/2014 and ordered both a bt line and broadband.I was given an activation date of 20/01/2014. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. I waited a few days and still nothing so I called in, I was then advised that there was a "Technical issue" and that my order would need to be cancelled and re-ordered and that my new activation would be on 24/01/2014. I waited patiently and come the 24th my phone line got activated however broadband didn't.
At this point I was really getting annoyed and phoned up only to be told "Technical difficulty" and being promised by each different "advisor" I spoke to each day that my activation would be the following day. I was promised 26th,27th,28th and eventually on probably my 10th call in I get told my issue is being escualated to the Broadband order management team. I then get a call from them saying that will have to cancel and re order my broadband once again and that my broadband will be activaed on 31/01/2014 as they were going to tell the supplier to exipdite my order. Come the 31st still no activation, I call up one of the drones again and get told I promise you it will be working by 01/02/2014. The 1st comes and still no activation, I call up once more to then get informed that there is a "Routing Issue" and my new activation is the 06/02/2014 but he is expidting it so that i get activated on 04/02/2014 he also told me that he was handing my details to the "back office team" who will call me each day to inform me what was happening. No call nothing from them what so ever.
So here I am on the 06/02/2014 a day after when my 4th or 5th? activation date was set and I still have no broadband.
I can honestly say throughout my entire life that I have never dealt with such a useless customer service team.Its funny how when you call up to order you speak to a well informed person (UK based call centre) and that the minute the money is taken you get thrown to the wolves (No I am not racist). I have probably listened to at least 4-5 hours of Bach/Mozart whilst being on hold and can whistle the whole tune from memory.
Loads of scripted answers are constantly used and I get the impression that the so called "advisors" told to just make up any reasons they can on the spot to get a person off the phone to help boost their daily call count.
Can any mods please help? I moved to BT as I was tempted by BT sport but if this is not recified in the next few days I will be cancelling, as you can see I have been more than patient.
Thanks

Got a call from one of the admins on this forum on monday 10/02/2014 and was informed that I was connected to the wrong exchange and that work was being done on it and that he would call me today 12/02/2014 with an update. I have received no call today. Could someone from the admin team on here please contact me tommorow as it appears you are the only people on BT capable of giving me an actual update on my order as opposed to one of the indian scripts.
I have now been a complete month without internet and I am fed up of being passed around all the indian call centres. Who begin each sentence with "I will resolve your issue today for you sir".
If I do not receive a call tommorow I will be leaving, I have given you a month and you still haven't connected me and I have been lied to on nearly every phone call.

Similar Messages

Re: Broadband activation passed (20 Jan 2014 ) sti...

I am being overcharged for the coming month and have been charged for a period where my broadband wasn't working at all. My broadband only started working on the 20/02/2014 when the engineer came out.
Please see below.
Can someone please credit me back these incorrect charges. I am being charged twice for Broadband and Calls between 24 Feb - 23 Mar 14. One at the correct rate of £8 (6 month half price offer) and another £16 (full price broadband).
Also I have been charged £8.77 which covers a period of 13 days where I didn't have any service at all. So I am due £16+£8.77=£24.77 back.
Also can you make sure that going forward I don't get charged twice and that my Broadband and calls charge is £8 for the next 5 months.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Activation Passed Over 2 weeks Ago

Hello
I orderd Bt Broadband on the 11th December 2013 (Part of a package)
I received my Broadband (Standard) Activation Date which was due on the 18th Dec 2013 (BT Home Hub received)
This came and passed, hence I telephoned 0800 800 150 the following day and was informed that it would be activated by the afternoon.
Again, this didn't happen,
I Telephoned again, and was told to wait a further 24 hours....still no luck.
I next tried the Bt Contact us email on the 22nd Dec 2013 and received a reply the following day which read:
Thank you for your e-mail dated 22/12/2013 regarding the order.
I have checked your account and confirm that you have placed an order for Broadband. I really apologize for the delay in installing your Broadband. The delay in installation is due to some maintenance issues in your property. I have checked and confirm that your order will get installed on 27/12/2013 and you will get a call back from the order team on the same date.
I don't understand what they mean by Maintenance Issues in your property?????.....I only requested Broadband Standard.
So I tried on the 28th Dec, still no activation status in progress, .....plus no call back or even an email from the order team as promised.
I have checked each day and still no activation/ shows in progress (I have in the mean time sent emails via BT Contact quoting initial Ref..........................but never received a reply during the alloted time).
If any one could sort this out I would be most grateful, note that the MAC code from my current provider runs out on the 8th Jan 2014, and I certainly wont go through the hassle of contacting them for another, and therefore obviously would remain with them.
This unfortunately would mean that BT would lose my business and I would be unable to recommed their Broadband service to anyone.
Many Thanks
Brain Dawes

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband activated a week ago- email still not wo...

I'm writing on behalf of a friend from my village whose BT Broadband I set up last week – for the avoidance of doubt, it is working well. However, the @btinternet.com email address which he was given when he joined BT has still not been activated, over a week since his broadband activation date.
I attempted to solve this with him earlier today by contacting BT Live Chat online as well as your telephone support team. Unfortunately, neither could help – the latter claimed the activation of his email was "in progress" according to his system, but I wonder if this is true given that the email account should have been activated by midnight on the broadband activation date, according to both the original letter he received and the BT website.
I don't want to spend any more of his time or mine on the phone without resolution, especially this close to Christmas! I've even tried to 'prompt' the activation by going through the BT Yahoo! webmail password reset, but perhaps unsuprisingly this doesn't work because said process claims the email address does not exist.
Can anyone offer any advice? Many thanks in advance.

Welcome to this forum.
This is a customer to customer forum only, where forum members can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all post are read.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Very slow broadband speed since 26th Jan 2014....

I have the same problem, just gaet the same old answers that it is being monitored. Unreturned calls and no help whatsoever.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I moved your post to start your own thread to avoid confusion with the original poster of the previous thread
if you want help then in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

2nd activation date passed....still no broadband

After ordering broadband from BT we were originally given and activation date of Jan 26th. This was then pushed back to February 2nd and then, just hours later I received and email stating it would be the 5th.
The equipment was due to be delivered on the 2nd but actually turned up on the 3rd when no one was in so we had to pick.it up from a local post office. All of this was rather annoying but I could have lived with it if it had actually been activated on the 5th! I've spent an hour on the phone, banded about between different people just to be told it will be activated within.48 hours. How helpful. I definitely want my activation fee refunded and some kind of compensation but more than anything, I just want the broadband I'm paying for to actually work! It's now 15 hours after when I was told it would definitely be working by and still nothing!
I'd been with Virgin for years before this. Boy do I wish I'd stayed with them. What a joke.

There is probably a technical problem.
Regarding compensation, the following page should explain it.
http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Lack of BT products since 20th Jan 2014 first day ...

I ordered BT infinity2 (because I was told I could get infinity 2 speed) the first issue I found out that I can only get infinity 1.
Along with the infinity I ordered the Phone line and TV on the 20th of Jan 2014, it is now the 31 Mar 2014 they have just got the pone line sorted, and when my wife said fine now fix the broadband and TV after he wascshown the issue my wife was told we need an engineer for the broadban and an other engineer for the TV. I was informed by BT engineering that they do not have enineers that can do all 3 products is this not a waste of resources and manpower.?
besides all that I have been informed you cant cancel your BT contract untill the engineering team cant fix it, well I think 20th Jan until now is long enough and they still wont let me cancel. Myself and my wife have lost money by taking time off waitingvfor BT and some of them only to find that they havent been booked only a line test,I ask for an engineer for a Saturday and get told they dont work Saturdays, that is funny how an enginer was at my house lsst weekend trying to fix the issue but only making it worse.
Now I have now raised it with ombudsmen and an email to a UK team member to pass to Managment.
If no reply tomorrow then it will be a letter to the CEO Gavin Paterson to be signed for on delivery

Hi uktemplar,
I'm really sorry to hear about the delay in getting your BT services activated, if you need any help with this please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

PS CC (since JAN 2014 update) Layer-mask editing causes hangs/crashes

ONLY since JAN 2014 update, PS CC has been hanging/crashing when I paint/edit a layer mask. All may be well at first (or not), but suddenly the display of the mask (or mask overlay on the layer itself, as shown when hitting backslash key) is not shown in full but renders in s-l-o-w-l-y in rectilinear pieces <snapshot below was taken before video card upgraded but is still typical of what I mean>. When I view Windows' Task Manager for PS, I see my CPUs are each working at their upper limits (up to 80+-90+%), varying only by a few points, over a VERY long time... which could be MANY minutes. OR the System has decided PS is Not Responding.
In any case, whenever this happens, it means in all practicality PS CC is not working, so I either kill it or it's crashed.
Now, here's the thing: that VERY file, can immediately be opened in PS CS6 (which I have fortunately kept installed on my computer), and the mask will be as I thought it should be, and I can edit it as I always could, just fine! So it's obviously a PS CC thing, and I do NOT recall this happening prior to the JAN update. It is still a problem after the two subsequent updates.
I have not been able to determine the specific instances when this happens, as it seems to happen whenever I am editing a mask, no matter what size/softness/color brush, what magnification, what view mode, many or few layers, big or small file, etc.
I did upgrade my NVIDIA card (from GeForce GTX 260 [with current driver] to GTX660), just in case it was a factor (maybe kept it from crashing as fast? hard to tell... but it's still an unworkable problem). You can see from my Sys Info shown here from the PS CC Help menu that it should be more than sufficient for any PS CC task, and it's running the latest driver:
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2664 MHz
Built-in memory: 16379 MB
Free memory: 12453 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="GeForce GTX 660/PCIe/SSE2"
gpu[0].RendererID=4544
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.3221"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20131219000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="6.0.1"
gpu[0].OCLBandwidth=1.16816e+011
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]
I work on digital-photography files, and use a layer mask in almost every file, so this relatively-recent bug is a big PITA, having to switch back and forth between CS6 and CC!
Until there's a fix... is there a way to roll-back my PS CC version to BEFORE the JAN 15, 2014 update?

I am not qualified to comment on technical issues; I'm just a user whose son in IT is my 'technical support department.' (But he's not much of a PS user.)
I'm pretty sure, however, that all my Prefs were set to the same things BEFORE the Jan 16, 2014 PS CC update as after (unless the update itself changed something I was unaware of... the settings APPEARED to be the same but I can't easily locate my notes of what my Prefs were from long ago).
And they were the same as the PS CS6 I have had installed on this same system for a very long time, with older video card with older driver, with newer driver; newer video card with newest driver, etc. Yet after that CC update, CC has not (until this workaround) worked re 'the masking bug' for me, yet CS6 has always worked just the same.
So I conclude that the only variable (other than the video card upgrade I did in an attempt to solve this and of course those Windows auto-updates) in this scenario IS something to do with PS *CC*, and after Jan 16, 2014.
As for restarting the machine vs. restarting PS, well, PS is the major player of my system, so when I shut that (and LR) down, I might as well 'clean things up' by Restarting. BTW, I am in the habit of closing and reopening PS (CC or CS6) whenever I finish with a file and load another, in order to get back some of that memory which PS never seems to want to let go. (This is not new to the latest versions, I think. My son says it's a 'memory hog'? ;-) ) I track its memory use in Windows' Task Manager and find that seems to let it 'refresh' itself. (See, I told you I'm not a technical person. ;-) ) But I do not think this has anything to do with the bug. Just a quirk of PS. Like when a tool goes all wonky (for example, its little icon becomes just a 'plus' sign even though the tool is still performing correctly, it's telling me, I think, that it would like to be restarted. And that makes it feel all better... I mean, tool icon reappears.)
Anyway... it's up to Adobe to figure out IF and what may be wrong with PS CC -- it still doesn't work for me as I had it configured at first, and I think it should, right? -- and to fix that... PLEASE. SOON.

Jan 2014 Imaging driver update issues

I upgraded my ZCM Primary server from 11.2.2 to 11.2.4 over the weekend. Today I downloaded the Jan 2014 Imaging Driver update from the 11.2.4 patches page. I downloaded the zenworks11.2.4_MU1_Jan14 that said it was for 11.2.4 and 11.2.4 MU1. I followed the readme.txt file that says to run the imaging_driver_update.bat file. I ran this and I get:
"Applying wrong imagin driver updates........Exiting driver update."
Does anyone have any solutions to get this fixed up? If I go to %zenworks_home%\share\preboot\update and look at the ZUpdate.sig file it shows 112303 for the [zen_client_version] If I go into the ZCC management page and look under the primary server all of the version show correct as being 11.2.4.
Thanks for any information you can give. I also cannot PXE boot at this time as well. It gets through PXE fine and I choose "Start Zenworks Imaging Maintenance" from the Imaging menu screen and then it starts loading but then pops up "cannot connect to Zenworks repository" or something like that. I don't have it right in front of me now.
Thanks for any help.
Andrew
Network Administrator
West York Area School District

Marceldejager,
> Anyone any idea's?
yes - read the screen when you go to the November Update you are redirected to the Monthly Update, sure - but at the top, with a bright yellow background are the words
"You have been automatically redirected to this patch because it supercedes the patch you originally requested. The patch you originally requested is still downloadable, click here to download it instead of this newer patch."
if you click on the link it takes you to the patch you want...
Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional

Broadband Activation Problems

Hi there. I'm hoping one of the mods picks this up as from reading some other posts, it seems that it is the quickest way to get this type of problem sorted and lots of people seem to have had the same issue.
My broadband activation date was 13 December but this never happened as I was told there was an issue at the exchange and that a new order had to be put through but this would be escalated and my broadband would be activated on Monday 16 December. Guaranteed!! I called the call centre on Monday 16 December to make sure this had been done and was told that it hadn't been escalated but they would do it now and my broadband would be activated within 24 hours. I was told this by a supervisor. 24 hours came and went and still no broadband. Yesterday, 18 December and I received a text and email telling me that my broadband was ready to use so I got home and tried it and still the red flashing broadband sign on the home hub. I called in and was told that Wholesale had closed off the order or the escalation and that everything should be ok but to leave it till midnight. This morning it still wasn't working so I called in and was told, again, that there was a problem with the order and that they would have to send another order to Wholesale or the exhange. I spoke with someone in the Customer Options team, which I assume is athe complaints section and was told that definitely it would be on in the next 48 hours. I do not believe this and now know, after speaking with a friend who is an engineering supervisor with BT, that it's more likely going to be a few weeks before my broadband will be activated. I am on the verge of cancelling my contract as the service has been very poor (I'm being very kind here) but if a mod can reply to this with maybe some contact details then I can give them my other details such as account number and telephone number. Things seem to get resolved (or at least you get told the truth) when a mod gets involved. Thanks in advnace. Stephen Campbell

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How do I get rid of the trial question on my Premier elements - which I purchased in Jan 2014

I purchased my Adobe Premier Elements in Jan 2014 - but now every time I use the program for editing and DVD burning it confronts me with a trial program (saying I have 2 days left on the trial) - how do I get rid of this trial Advertisement/program so that I can continue with the Premier Elements that I have already purchased?
Thanks Brian Dearden@

Mooivoel
The answer would be expected to be....
When you are given the Trial Message, click on the tab that says License The Product (or something like that) and then follow the instructions which will include inserting your purchased serial number.
Have you been there and done that?
ATR

I updated my iphone 3gs to ios 5.0.1 from ios 4 , now its saying that sim is not activated but the sim is still inside

i updated my iphone 3gs to ios 5.0.1 from ios 4 , now its saying that sim is not activated but the sim is still inside
PLSS HELP ME OUT !!!!

Sounds like your phone was hacked to work with any network. Doing the update re-locked it to the original carrier. All you can do now is contact the carrier it is locked to to see if they have an unlocking policy. Note that if it's AT&T they do not offer unlocking. otherwise find an un-activated sim for the original carrier and you can use it as an iPod.

Mobile Broadband Activation - my country is not featured in the list

Hi my unknown friends. I assembled a modem to my W530 and during instalation of the "Mobile Broadband Activation" application I was asked to "select the country where I was located". Unfortunate I currently live in Iceland but Lenovo does not seem to know this country, to which they sell so much of their stuff and have they authorized service and shop there, even existed and did not deign to place it on the list. They even did not bother to put there an option like "other". What should I choose to properly and correctly complete my installation process? Thank you in advance.
With regards
Wojciech
Moderator Note; profanity / implied profanity edited. Keep it clean! Forum Rules

hello guys, i live in lebanon too and i was so frustrated by this. however i found the solution. when setting up icloud keychain, before creating a password for the keychain press on advanced options and choose not to create a password. you will ahve to use your account password to activate keychain on other device. this will bypass the sms confirmation

I used adobe to convert a file in Jan 2014 and I've been charged $9.99 everymonth since. What is this??? How do I discontinue

I used adobe to convert a file in Jan 2014 and I've been charged $9.99 everymonth since. What is this??? How do I discontinue

Hi ocbeacher,
To cancel a subscription, follow the instructions in this document Cancel your membership or subscription | Acrobat.com online services
Best,
Sara

ZCM 11.2.3a Jan 2014 driver updates

Hi there
Since applying the Jan 2014 driver updates one of our images downloads and fails to boot.
File \Windows\System32\winload.exe
Stauts 0xc000000f
The image size is 86 Gig.
Does anyone know if there is a image size limit.
Switching back to the previous driver set and there are no problems, but we need to support new hardware so need the Jan 2014 drivers.
Thanks
Mark

Originally Posted by markvh
Hi there
Since applying the Jan 2014 driver updates one of our images downloads and fails to boot.
File \Windows\System32\winload.exe
Stauts 0xc000000f
The image size is 86 Gig.
Does anyone know if there is a image size limit.
Switching back to the previous driver set and there are no problems, but we need to support new hardware so need the Jan 2014 drivers.
Thanks
Mark
Hi Mark,
I know you have an SR open, but I'm also curious if you also applied the latest tntfs.ko driver?
@Anders: is there some more detail to what the symptoms are of that found defect and in which situations it might occur?
Cheers,
Willem

Broadband activation passed (20 Jan 2014 ) still n...

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