Broadband Activation Passed Over 2 weeks Ago

Question

Hello
I orderd Bt Broadband on the 11th December 2013 (Part of a package)
I received my Broadband (Standard) Activation Date which was due on the 18th Dec 2013 (BT Home Hub received)
This came and passed, hence I telephoned 0800 800 150 the following day  and was informed that it would be activated by the afternoon.
Again, this didn't happen,
I Telephoned again, and was told to wait a further 24 hours....still no luck.
I next tried the Bt Contact us email on the 22nd Dec 2013 and received a reply the following day which read:
Thank you for your e-mail dated 22/12/2013 regarding the order.
I have checked your account and confirm that you have placed an order for Broadband. I really apologize for the delay in installing your Broadband. The delay in installation is due to some maintenance issues in your property. I have checked and confirm that your order will get installed on 27/12/2013 and you will get a call back from the order team on the same date.
I don't understand what they mean by Maintenance Issues in your property?????.....I only requested Broadband Standard.
So I tried on the 28th Dec, still no activation status in progress, .....plus no call back or even an email from the order team as promised.
I have checked each day and still no activation/ shows in progress (I have in the mean time sent emails via BT Contact quoting initial Ref..........................but never received a reply during the alloted time).
If any one could sort this out I would be most grateful, note that the MAC code from my current provider runs out on the 8th Jan 2014, and I certainly wont go through the hassle of contacting them for another, and therefore obviously would remain with them.
This unfortunately would mean that BT would lose my business and I would be unable to recommed their Broadband service to anyone.
Many Thanks
Brain Dawes

Answer 1

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