Broadband Option 3 up for renewal, still 8mb issue...
I have been on Broadband Option 3 up to 8mb for a while and after numerous calls to BT (India) I have still not managed to have my line upgraded to up to 20mb which the line can carry. I have had it tested, put the Home Hub info into corresponding websites and been told the line can sustain up to 20mb but for some reason I keep getting fobbed off and told I'll have to wait.
Well my broadband is up for renewal so I thought I'll be holding all the cards as it where. It appears not. I still do not have any guarantee that the service I will be getting will be up to 20mb they tall me I'll have to wait for my line to be upgraded. Well I've waited about 10 months now and are not going to renew unless I get up to 20mb.
I have telephoned the sales desk who put me through to technical support in India who ask me play school questions and get me to perform childish tasks and no matter how many times I tell them I still can't get an up to 20mb contract deal.
What do I do to finally get the service for which I am paying for and the line can sustain?
Your advise and knowledge will be gratefully needed.
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 1:15:39
Downstream
5,952 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.1 dB / 24.0 dB
Line attenuation (Down/Up)
22.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
23
Loss of Power (Local)
0
FEC Errors (Down/Up)
5283 / 11
CRC Errors (Down/Up)
185 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
557
Many thanks all for replying.
I have emailed the mods via the above link (john46) so hopefully they will intervene and sort some out.
In answer to some of the questions my exchange is Chislehurst and I'm only 1.4kms away from my local exchange and have:
Congratulations, you are in a broadband enabled area.
However, there is another service on your phone line (e.g. ADSL, LLU, DACS, etc) that would prevent you from ordering a new ADSL connection.
The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
BT FTTC
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Tiscali TV (via Tiscali LLU)
Virgin Media (Cable)
As you can see the exchange is ready for an upto 20mb broadband service.
I should have mentioned before I have another phone line in the house used purely for broadband. Lots of family members competing for broadband width and this has been upgraded to 20mb for about a year now.
So if one line is why not the other ??
Anyway, fingers crossed it'll happen once the mods get involved.
Cheers.
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BT total broadband option 3 general questions
Potential new customer here but got some questions after speaking to BT customer services who have totally confused me so not exactly a good start.
I am looking at bt total broadband option 3 for 19.99 a month for 3 months and 27.99 there after and would love it if someone could clarify the following.
1. Does this package really come with unlimited wifi (openzone, fon) as BT customer services told me this is extra?
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Go to Solution.cameron1590 wrote:
3. if you go over the FUP your speed will get throttled from the point you broke it to the start of the next bill date so for example your bill dates is the 23rd of every month and you went over on the 15th your speed would be rock bottom till the 23rd.
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AFAIK the "peak times throttling" applies for 30 days, not until the billing start date. See :-
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BT BT Broadband Option 2 Issues
Hi All,
First post here, am after some advice, guidance and hopefully some info to help me tackle an issue with BT Broadband. When I speak to BT shortly I want to guarantee that I am providing them with enough information to get a satisfactory resolution. After reading through multiple forums a full-on approach seems necessary.
The basic details.
1. BT BB option 2.
2. Best sync speed (Downstream) 1834k (Monitored over 9 months, didn’t know about IP Profile or BRAS till about a month ago)
3. Best recorded speedtester.bt.com overall result over 9 months was 1456 kbps
Present results (I know the profile is low part of the issue I think and will come to that later)
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
446 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speed achieved during the test was - 446 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I’ll keep it short but will give some background. Over the last 9 months. The BT Broadband Option 2 has been slow, intermittently slow speeds and just generally poorer than expected.
My expectations for this connection are for a connection of around 2 mb. (Give or take the variations due to Attn and SNR, length i am form the exchange etc) Think broadband has people only a couple of streets away with connections of around 6mb
I’ve had 1 visit form a BT engineer following a 2 week period of sub 500k speeds. Unfortunately I don’t know what my IP Profile was set to at that time as I have been on a learning experience trying to get to the bottom of it and didn’t know to look for that previously. The sync speed was about 1700 kbps then though.
He replaced the main faceplate on the master socket with an openreach one (has the inline filtering as far as I know). He had the line re-profiled and all was well for another couple of months.
My present stats are (Via the test socket)
ADSL Link Downstream Upstream
Connection Speed 1792 kbps 448 kbps
Line Attenuation 63.0 dB 31.5 dB
Noise Margin 12.5 dB 17.0 dB
I noticed that it was slowing again about 3 weeks ago and since then I have tried to be methodical in my troubleshooting. (Knowing it can take 5 days for the IP Profile to stabilise) I have done the following in this order:
1. Reset the BT HH (It’s a HH1)
2. Removed additional peripherals form the extension lines (Skybox and extensions)
3. Swapped Microfilters on extension socket where router was seated
4. Changed routers to a DGN2000
5. Move it to the Test socket in the master socket. New Microfilter (Up for 48 hours, will leave it up to hopefully improve the IP Profile, so probably still reprofiling that atm.)
They are all new D-Link Microfilters. These were changed at the last call out 2 months ago.
So after lots of reading in the last week on Kitz, SamKnows, digitalspy and the Openworld forums. I have drawn these conclusions on my present connection stats.
My Line Attn is high. According to samknows, I am 1.69km from the exchange (as the crow flies).
http://www.kitz.co.uk/adsl/max_speed_calc.php
With a line attenuation of 63.0 db that would have a cable length of 4.6km this seems crazy to me, is it possible that my cable length could be so long? (I understand some give and take but that is nearly there and back again and then there again)
My SNRM seems low, should be at least 6 dB? Am I correct and have I worked that out correctly?
I’ve been running RouterStats –lite for 2 days and have had a couple of drops, though the router has a 48 hour uptime after its most recent move (i.e. no physical connection drop according to the router). My Speed has been 1792kbps (Via the test socked) Noise 12.8 dB constantly for both without the 2 drops. Which seem instantaneous.
So in conclusion can anyone point out where to start with BT? Are my expectations reasonable? Theory seems to suggest I could get up to 4mb. Dependant on copper quality etc.
Thanks in advance and I hope that that’s not too much info. All suggestions welcome. (My father is the BT Bill payer so this is on his behalf, if Moderators need more info please ask)
JamesThanks for quick reponse.
Yeah i've done the quiet line test. As far as my hearing goes, i'd say there where no obvious noises, though perhaps a little background hiss. (Only have a cordless phone)
Sorry they were in that wall of text. But for simplicity. I think this is what you were after
System Up Time 26:52:16
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
2210327
1782429
0
19864
8856
26:51:34
LAN
10M/100M
51133
0
0
128
0
26:52:12
WLAN
11M/54M/130M
1928964
2314277
0
10240
20753
26:20:08
ADSL Link
Downstream
Upstream
Connection Speed
1792 kbps
448 kbps
Line Attenuation
63.0 db
31.5 db
Noise Margin
12.5 db
17.0 db
If more details are needed i htink I need to get the router in to debug mode. Not sure if this resets its ADSL connection, so let me know if that's whats needed and i can give that a go.
Thanks again.
James -
Renewal of Broadband Option 3/ Broadband Talk disa...
Where to start...
On Thursday we decided to contact BT about renewing our Broadband Contract for another year and enabling BT Sport on our Sky box. Sky had spontaneously offered a great deal to switch to their BB but we were happy with BT after having Option 3 and Anytime Broadband Talk calls for some years.
I did explain the reason why we had the package we did to the person on renewals. I am a carer for my mother who after a major stroke is paralysed and bedbound and has very limited communication. We need daily contact with hospitals, carers etc (hence paying for a 24/7 call package).
I explained we had just one phone. Not a landline phone. A BT 750 using Broadband anytime talk catering to her needs.
We were given a renewal figure, asked if we wanted to save money by paying line rental in advance - so I paid £141 for this purpose.
The lady tried to set up BT Sports using our Sky card number without success but said there was a procedure form to send to Sky to resolve this.
An hour afterwards I tried to use our BT 750 and got a message saying 'You cannot make or receive calls on this phone'. I rebooted our old hub, twice, without success then called BT. I had to use my mobile and used up all my credit. As a carer it is five days before I can leave the house to get more as carers give me 2 hours per week when they take over so I can go to shops etc.
In desperation as to what to do I tried pressing 5 (as you could do to get a landline call) - though, as I had told the person renewing us, we never used our landline as we paid for a 24/7 anytime call package on broadband so why would we.
This got a signal and I gambled on calling BT this way (hoping an 0800 number to be free even on the landline - as it was NOT free on my mobile).
It took almost 3 hours and countless holds being passed throgh about 8 different people around the world but nobody could fully resolve what had happened.
I was told that I should have had a letter about Broadband Talk ending (I had not heard of this or got a letter) and that renewals were now adapted to the same package on the landline. This meant we lost the broadband phone number alloted to us when we joined BT broadband from that moment of our renewal. This loss was never explained during renewal as it obviously creates massive problems for us. ALL our medical support (lots of it) have that broadband number and have used it for years - not the landline number we now discovered that we had to use for everything instead. I was told just to let everyone know as they would be unable to get hold of us now otherwise!
Worse still, whilst we had paid for Anytime broadband talk from the off years ago (our last bill was £142 for 3 months so not on a cheap deal) we now had a SEVEN DAY gap before they moved this to our landline. Why? Nobody had a clue.
So we were supposed to either leave my mum in danger by not having any way for medical teams to contact us for a week or pay for all these calls to notify them of the change of number before our 'renewal' kicked in a week late.
I kept asking why they did not just keep the Anytime Broadband Talk going for 7 days until the switch to landline (after all we were paying constantly for years and just renewing not a new customer) or apply the switch to Anytime on landline immediately. Nobody knew. Nobody could fix it.
One very fine chap in cancellations (after 3 hours we had had enough and wanted to quit BT for Sky) said he would try to fix it overnight and was very helpful. But his attempts to cancel and rebook simpy made things worse. I had to pay the £141 line rental a second time and after trying to get our Broadband Anytime number/calls back immediately (no) or our Anytime Calls on landline immediately (no again) we ended up with it being pushed back a further day to 8 days without a call package by this method!
Our BT 750 receives no incoming calls (even from those calling our 'new' number) and we can only call out from it by pressing 5 and (we assume) paying for every call to notify essential medical staff.
I guess we also now need to buy a new phone which is not fair on us as all we wanted to do was renew our broadband with BT!
Over two days on nothing has changed, despite more calls. It was suggested we pay for the calls and if charged argue it out on our next bill in October. As I had to give up my job to look after my mum 24/7 some years ago I regard all of this pretty horrific treatment by BT. We are not exactly rich.
To cap it all the order confirmation e mail has never arrived. Another 30 minute call via 3 people brought a promise it would be with us within 4 hours. That was yesterday afternoon. It hasn't.
Oh, and we now have a bill today that will come out of my bank by direct debit soon. This charges us both for landline - as we have not paid this, it says (despite paying TWICE the £141 advance savings rate) - and charges for the coming 7 days for our Broadband Anytime Talk package. The one they took away immediately from us leaving our phone useless!
You could not make it up
And it also charges us in advance for 6 weeks for our Anytime 'Evening and Weekend' calls on landline into August despite we having taken out an ANYTIME 24/7 call package for all the reasons I have explained to about 10 BT personnel all across planet Earth in the past 2 -3 days.
I am astounded that such chaos can ensue over what to me seems a simple request - to just renew the BT broadband and calls package that we have had for years for another 12 months.
As you can imagine I will take a huge amount of persuasion to ever trust BT again.
Can anyone help, please?Thanks for your kind replies.
As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days.
The person who really tried to help us (Andrew - a gem) did his best to get the computer to put our Anytime calls package on landline immediately. But all he succeeded in doing was putting it back to next Friday!
I have checked recent usage and we WERE charged for the one call I made on Friday to urgently notify the local carers. It is already on our next bill alongside the sums for our 24/7 Broadband Talk calls package which they also want us to pay for until next Friday after they took the thing off us last Thursday!
They are only applying free weekend calls - it seems - and as they have twice failed to send the e mail confirmation of our order I suspect this is all they are giving us - despite the fact every BT person I spoke with said we were getting Anytime calls, citing the £7 pm charge for this and despite that being what we had before, what we asked to be renewed and what we absolutely need as I told people over and over at BT.
Doctors, carers, etc need to be called during the day - hence why we have always paid for the Anytime calls package. -
What's a good deal for renewing my Broadband?
My phone and broadband contract is up for renewal soon.
Last time I renewed my BB contact for 12 months, and the deal was as follows.
"Talk & Surf Plus" Package on option 1 at a cost of £14.99 per month, plus a one-off discount of £24.
The package includes unlimited anytime call plan, and also a new hub [which I did not ask for, and do not really need]
I do not do much heavy downloading of video or music and am not really interested in taking on BT Vision.
Can anyone offer advice as to what a good deal would be from BT for a further 12-18 month contract?Sorry to bump this.
Anyone got a good case and can tell me who made it?
Cheers -
My Broadband contract is due for renewal
I currently pay BT £9.49 a month for basic option 1 broadband plus line rental of £12.79 a month, and my contract is due for renewal.
I am not interested in taking option 2 or 3, and also not interested in the TV Vision option either because I am quite happy with what I have at the moment.
Does anyone have any suggestions about what is available from BT and what I should accept, to renew for another 12-18 months.Do not believe everything they promise you on the phone when renewing a contract!!!
I had an initial 18 month contract, 2 months before it was due to end BT contacted me asking me if i would renew the contract.
I explained to the salesperson i was looking at other ISP`s as a certain ISP as the time had just rolled out upto 24mb ADSL for the same price.
I was offered a discount of a few pounds a month which i said was not enough,I challenged them to do my BB for £15 a month and if they did i would renew the full 18 months right now.
The salesperson said he would have to ask and put me on hold. After about 3 minutes he came back and said yes, 18 month contract at £15 per month for BB. Come 2 years later i find out that BT had been charging me £19.50 per month (not the £15 i was promised)
My advice,if you agree anything on the phone regarding discounts/renewing contracts. Get them to mail you some proof or you could end up out of pocket like i was !! -
When I open iWeb it does not "Highlight" the New site or new page options. It has had this issue for over a year! I have tried uninstalling and re-installing it. What do I do? It opens the tutorial video, then when you close it, nothing else is clickable.
Open iPhoto, select a couple of photos and use the Share ➙ iWeb ➙ Photo page menu option. That has jump started iWeb for others. I could take a couple of tries.
If that doesn't work try the following:
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User/Home()/Library/ Preferences folder.
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Do multiple bindings still causing issues for PowerPivot workbook in SharePoint 2013
Do multiple bindings still causing issues for PowerPivot workbook in SharePoint 2013 as they did in SP2010? Here is the link about 2010 issue :
http://support.microsoft.com/kb/2712071Hi Norm,
I searched internally, and I couldn't find any information related to this issue applied to SharePoint 2013, it shouldn't exist in SharePoint 2013.
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Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Daniel Yang
TechNet Community Support -
I am having issues with adjusting the duration of time for each still frame and transition in imovie 11. Each time that I adjust these times, the application does not accept the change, and instead automatically enters its own time. Is there a work around this? Or am I doing something wrong? Please Help!
Thank you,
lagrlHave you tried turning off automatic transitions ? Choose file - project properties and follow the dialogue box to change duration with a slider. iMovie also doesn't allow a transition to be more than 50% duration of the clip its attached to. In other words if the clip is 4 seconds the transition cannot be more than 2 seconds and remember that relates to the first clip as the following clip (right side) is pulled back to overlay it.
Does this help. Perhaps you already know this ? -
I have an iphone 4. Recently I have issues with certain apps closing immediately once they are opened.(ie Email). Tried re-booting entire phone and still having issues. Any one else having this issue or know a fix for it?
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Hi,
I have uploaded an app build for pre release and its still under processing So i uploaded a new build but still the issues is not resolved.
Please help...
ThanksHi smithin,
Thanks for visiting Apple Support Communities.
It sounds like you've submitted an iOS application to the App Store, which is being processed, but there's an unresolved issue.
For additional help with this situation, Apple Developers can use the contact methods on this page:
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All the best,
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Hi,
My server have SharePoint Server 2013,Sql, then necessary required SDKS like
WCF LOB Adapter SDK(download Complete), Biz talk Adapter for my Sap business suite(download Complete), SAP client libraries,Business Data Catalog Definition Editor installed as part of
the Microsoft Office SharePoint Server2013 SDK.
Still facing issue Template not included in any version of Visual Studio.Hi Anand,
While installing the WCF LOB adapter SDK, I guess you haven't chosen "Complete" installation.
Try this:
1) Open Add/Remove programs in control panel.
2) Select the change option WCF LOB adapter SDK and enable 'Tools' in the list of features to be installed
(Tools install the Add adapter service ref Plug-in).
Alternatively,
You can also uninstall and then install the WCF LOB adapter SDK, but this time make sure you do a custom install by checking everything not just the default.
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Still image issues (I've already read the other similar post- didn't apply)
Still having issues with still images in my timeline. Viewer they're fine, Canvas they're repulsive.
Seq. settings are NTSC, 29.97, 48k. I have tried several different extensions for the stills and have even tried importing them at different sizes. I know I'm not the first person to incorporate stills in my timeline - how do I solve this? (I followed the advice on a similar thread from a few days ago).
Also, I exported a small clip and viewed it on a different computer as a QT file and it was just as bad.
Please help. I'll make you a mix cd or a burrito if you can help me out. Thanks.#1 Transitions "Insufficient Content"
Shane's Stock Answer #1: Trying to add a Transition and get the error "Insufficient Content"
A full 1 second cross fade reaches 15 frames into each clip. So, if you want to change a cut to a cross fade, there has to be at least 15 additional frames of each clip. Say you're trying to cross fade from one clip into the very first frame of a second clip. FCP cannot 'create' 15 more frames of the second clip to do a cross fade. If they're not there, you're out of luck.
What you are running into is that you are marking an out point at the far edges of a clip then adding a cross dissolve, say 30 frames (one second) in duration. Since the dissolve is centered on the cut, it will start 15 frames before the cut, and try to go 15 frames AFTER the cut...which it can't do. What you need to do is plan how long your dissolve will be and back-time your cut so that it works.
You need to make sure that your clips have enough media (called 'handles') at the beginning of the incoming clip and at the end of the outgoing clip for the transition. For example, if you have a 1 second (30 frame) dissolve, your in and out point need to be at least 15 frames from the edge of the clip.
I have them all here:
http://library.creativecow.net/articles/rossshane/fcpfaq.php
http://library.creativecow.net/articles/rossshane/fcpfaq2.php
http://library.creativecow.net/articles/rossshane/fcpfaq3.php
Most of them...I keep adding.
one of the most popular is number 8:
Shane's Stock Answer #8: External Monitor Viewing
If you are working with DV, this is simple. First connect your computer to a camera or deck via firewire, Then connect the camera/deck to your TV/Monitor via RCA or S-Video.
Then start up your camera and tv, then open fcp.
Go to the View Menu, choose > External video > all frames
VIEW>Video playback should be Apple firewire NTSC (If you are using an NTSC set)
VIEW>Audio playback should be Audio follows Video
Techinially, this should send synched video to your TV
If for some reason you can't view your timeline on your external monitor, there are a few things to try:
1) Make sure that the camera/deck is connected and powered on BEFORE you open FCP.
2) In the Final Cut Pro menu select AUDIO/VIDEO Preferences and make sure your signal is being sent out thru Firewire DV.
3) Go to the menu and select VIEW>EXTERNAL>ALL FRAMES.
4) Click in the % box above the image and select FIT TO WINDOW.
5) Go to VIEW->refresh A/V devices
6) Make sure the Log & Capture window is closed
If you want it to play in both the canvas and the external monitor you need to go to the FINAL CUT PRO menu and select AUDIO/VIDIO settings and make sure MIRROR ON DESKTOP is selected under the PLAYBACK OUTPUT section.
If you are working with HDV footage, FCP 6 allows you to view this via firewire, but ONLY as downconverted DV. It won't look the best, but you can see it. To do this,
If you need to view any format other than DV at full resolution, then you need to look into capture cards. Several standard definition and high definition models are available from www.aja.com and www.decklink.com. With these options you'll need a proper monitor to view full broadcast colors, but all models allow for realtime standard definition downconvert, allowing you to view HD on an SD monitor.
The Matrox MXO is another option that is output only, but allows you to view your footage on an Apple Cinema Display at full broadcast quality.
Shane -
Is it BT Yahoo / Total Broadband / Option 3 / or d...
Hopefully someone here can help.
We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
Other than these few problems that is:
a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
Can anyone help here...?
Jeremy.Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
"Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
A few days ago I had an email to say (quote)
"Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
One good thing - for the first time I have an account number that I can quote!
My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time. I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?
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