Broadband problems since April 2012
Hi
Is there ANY way of getting someone to sort out the line problems we have had since April this year? We have called pretty much every week since then, got the Indian call centre evdery time and complained about the 'noise' on the line and the frequent drop outs of broadband.... Each time we're told that the problem is being dealt with and then it is fixed and then, lo and behold it rains AGAIN and once more we have no broadband. We have noted down the last 12, yes twelve, occasions we have complained and been assured everything is fine now... and yet it isn't!
Any suggestions apart from just chucking in the towel and closing the account?
Jon
cangomaster wrote:
Hi
Is there ANY way of getting someone to sort out the line problems we have had since April this year? We have called pretty much every week since then, got the Indian call centre evdery time and complained about the 'noise' on the line and the frequent drop outs of broadband.... Each time we're told that the problem is being dealt with and then it is fixed and then, lo and behold it rains AGAIN and once more we have no broadband. We have noted down the last 12, yes twelve, occasions we have complained and been assured everything is fine now... and yet it isn't!
Any suggestions apart from just chucking in the towel and closing the account?
Jon
Hi Jon. Welcome to the forums.
The issue sounds like a perished outer casing for your telephone wires into the house, since the problem is a noisy line when it rains.
Any line test done when the conditions are dry will invariably not show up any problem - hence the possible reasons that the issue hasn't been progressed.
Contact BT Faults on 151 saying you have a noisy line when it rains, but don't mention broadband.
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Similar Messages
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BT continuous problems since oct 2012 with bills
I am a wits end. BT supposed to call me back this morning after taking £147.56 out of my bank account. This has happened several times over last 6 months to the point i cancelled dd with them.
I only recently reinstated dd after being assured that this would not happen again. Am nearly in tears over it allHi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
When I try to create an all day event on 1 Apr 12 on my iPad, the length of the event is automatically converted to two days long. When I edit the event, it remains at two days long.
I changed my regional settings in order to change the first day of the week, with no success (problem still occurs on 1st April 2012).
The 1st July 2012 also falls on a Sunday but does not suffer the same problem.
This problem occurs on my iPad, iPhone and a friends iPhone which all run iOS 5.0.1.
Does anyone else have this problem and therefore is it a bug with the calendar app in this iOS?Yeah, it's a bug and it was there last year also. You're located in Australia or New Zealand or some place else where Daylight Savings Time ends on April 1. The bug is that April 1 is only 23 hours long but an "all day" event is 24 hours so it spills over into the next day!
Cheers! -
I don't know what is going on with the FaceTime. It works on my iPhone 5S. However, since April, I cannot use FaceTime on MacBook Air anymore
The following may help: http://support.apple.com/kb/TS5419
-
Posting this on behalf of my mother. (who BT have cut off in the course of an ongoing dispute over payments). Since she signed up with BT, There have been a number of issues, ranging from deceptive selling practices, refusal to provide sales call transcripts, breach of contract with regards to payment terms, outright hopeless customer service, both with regards to addressing problems, alongside a lack of proactive company-client interactions, and finally, the complete removal of all service whilst payments are in dispute, effective leaving my other unable to contact BT - her supplier - from her own home - this effectively acts as coercion on BT's part.
My mother signed up to BT as a result of an inbound sales call, where BT's representative and my mother, to our joint best knowledge (as BT have yet to send recordings and transcripts of the call) that my mother could both a) Pay her bill monthly, as opposed to quarterly, and b) that the package my mother was signing up to included unlimited broadband. My mother later phoned BT to sign up after comparing the deal she had been offered with her current TalkTalk package.
While my mother admits she cannot recall the exact content of her inbound call, it should be remembered that she had discussed terms with a representative prior to the call, and was in her knowledge, agreeing to those terms. If the BT representative she was in contact with when she made contact did not correct my mother, or firmly outline the terms, BT can arguably have been seen as changing the contract terms without notifying the signing party - a practice which is, to my knowledge, illegal, and if not, certainly immoral, and not a good way to conduct business.
The main sticking point is the broadband charges, which are the charges in dispute. My mother signed up under the presumption that she was on the unlimited option (later discovered to be option 3) due to the household being heavy users due to the data using devices in the household at the time being as follows:
2 games consoles with online capabilities
3 smartphones
1 desktop computer -mine- with a premium Spotify account, regularly used
Another desktop - my sister's - which streamed a large amount of content through iPlayer and YouTube
1 laptop, belonging to my mother's partner, with a recently opened Spotify Free (unlimited ad-supported streaming for 6-months) account, again resulting in a large amount of streaming
With this in mind, my mother had been led to believe that she would be on a similar package to her TalkTalk package at the time, which had Unlimited broadband (Subject to fair use). Given that the representative which made the outbound call which started the process, to our knowledge, confirmed both terms and prices, this could be considered as an oral contract - legally binding in both Scots and English Law - meaning that any changes made without notification would surely render the contract null and void.
My mother and the household then proceeded to use the service on the assumption that it was an unlimited one. The first sign of trouble arose when the first bill arrived after 3 months as opposed to after the first, despite the terms agreed being monthly payments. Whilst the bill stated that my mother was signed up to option 2, my mother didn't contemplate that this was a lesser package than the one agreed to, and instead thought that the abnormally high bill was down to installation charges etc. and thus, the household continued to use the service on the assumption of it being an unlimited one.
When the 2nd bill (April 2012) came through, it became clear that the bill was high due to usage above the download limit - a limit which my mother was unaware existed, due to her being under the impression that the terms she had agreed to included unlimited broadband. Whilst BT have pointed out that they sent notifications to my mother's BT account, My mother feels that it would have been good customer service to phone her and make her aware that the package she was on wasn't adequate -mainly because it wasn't what was agreed to- and if she would like to upgrade - to the package she had agreed to.
My mother refused to pay this bill until the issue was addressed, and indeed she offered to pay the price differential between option 2 and option 3. Bearing in mind my mother had been mislead, this is arguably, on her part, a noble gesture.. BT instead refused to agree to this course of action and instead blocked both in and outgoing calls; Stopped BT vision; and cut off her broadband. This was temporarily resolved when my mother pointed out that the payments were being withheld due to a dispute, and service continued until a couple of days ago, when all services were again discontinued. This includes the ability to contact the emergency services, as my mother found out when my estranged father – under a non-harrassment order and just released from prison – attended the house, leaving my mother unable to contact the police, potentially putting her life at riskWhilst I understand that this is BT's prerogative, I wish to point out that they steadfastly refused my mother's resolution. Her contact with BT's Call centres has been, to put it lightly, unconstructive, with Call centre reps acknowledging that the charges WERE excessive, but that Management were unwilling to budge. This to me, smacks of a deliberate attempt to NOT resolve the problem by BT.
As my mother's attempts at engaging with BT customer service have been unproductive, I have offered to take it up on her behalf.
To summarise:
My mother was missold a service after having been misled -whether by accident or by design- with regards to her contract (Oral contracts being binding in both Scots and English law)
My mother was notified of going over "broadband limits" which she should not have been subject to, through a channel she was not aware of.
BT actively placed my mother in harm's way by cutting off ALL services – including contact of the emergency services from the landline – without any notification
My mother's most recent bill, dated June 2012, contains the following charges:
BT Home Hub 3.0
13 Jun 12
You have left BT Total Broadband within 12 months ? so this charge is for
the cost of your broadband equipment
£46.00
Broadband and Calls
13 Jun 12
You cancelled this service while on contract - so this charge is for your
Package to the end of your contract
£148.93
Broadband Access Service
13 Jun 12
This charge is for the cessation of your Broadband - for further
information please see http://www.bt.com/ceasecharge
£30.00
Final Payment for Vision+ box
13 Jun 12
You cancelled your BT Vision service whilst in contract - so this is the
deferred payment charge for this service.
£199.00
BT Vision Unlimited contract for 12 months
13 Jun 12
You cancelled this service while on contract - so this charge is for your
TV to the end of your contract
£10.06
All pertaining to consequences of cancellation
+ excessive usage charges (£50 for the period April - June 2012 inclusive)
+ £78.59 in what, to my knowledge, is the disputed payment for excessive broadband
+ the following
Other one-off charges
16 Apr 12
Charge for reconnection of line after outgoing calls were barred
£12.00
Late payment charge
£7.50
the total of the above comes to £582.02 . However, due to my above point, Any payments with regards to cessation of contracts are arguably null and void due to the nature of the contract (altered without consent of the signing party). none of the goods or services above would have been used or sought under the terms BT were apparently working under. In consideration that the above value is more than that of the bill itself, my mother would be happy with the following:
1: A written apology, resumption of her services ( Free Evening and Weekend calls, BT Vision) PLUS a complimentary upgrade to BT Infinty option 2 Broadband services at the rate of BT option 2 until October 2012, at which point my mother is free to either continue using the service at the rate advertised as of June 21st, 2012; or to cancel her BT services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipment, and any and all other charges triggered by contract cancellation
OR
2: A written apology; cessation of any and all services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipmentl and any and all other charges triggered by contract cancellation; a refund of £46.92 - the difference between the bill, and the charges pertaining to cancellation of the breached contract. + A £50 goodwill payment in acknowledgement that BT's actions actively placed her in harm's way
My mother is open to discussions with BT at the email address provided to the company. Contact details removed from public forum... - Mod
This post also serves as 8 weeks notice from today (June 21st, 2012) prior to the opening of a dispute with the Communication's Ombudsman as required by Ofcom for the filing of a complaint to BT's ADR scheme. In addition to this, an edited version of the post will be sent to media which deal specifically with consumer rights if there has been no contact prior to July 12th, 2012. these will include, but are not limited to BBC's Watchdog.Hi Ross,
If you would like the moderator team to investigate this for you, please fill out our contact form (the link to which you can find in my profile in the "about me" section) and we'll see what's going on with your mother's account.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
A persistent Broadband problem
Dear BT,
Posted this earlier in another thread, thought I would start fresh thread for this, as my post was conflicting with another customers post.
I have been experiencing chronically poor Broadband speed since around mid December last year, and I can’t get the problem resolved.
It is extremely frustrating. My Download Speed is for the most part around 136 kbps, though the upload speed is stable at around 250kbps, what ever my very varible download speed happens to be.
I have had numerous visits from ‘OpenReach’ since I first reported the problem back in December last year. When the first engineer called, ironically the speed had improved and I was getting a download speed of around 600 kbps. He tested the line and said it was good and could find no problems.
The improvement continued for a couple of day, then the speed gradually reduced back to a very poor state of around 136kbps. At this stage I did notice intermittent phone line noise, this would come and go, completely clear some days, then another day it would be very bad. In my opinion the weather conditions were not to blame as the intermittent line interference continued whatever the weather conditions, be it good or poor.
Just before Easter I reported a line problem as a voice fault.
Last Tuesday 6th April another engineer came to check noise on the phone line, frustratingly when he called the phone line was perfect and my Broadband speed and improved considerably. He found no problems with my line at all. For a couple of days the line was good, Broadband speed was between, 500kbps and 960 kbps.
He did say intermittent faults were the worst to pin down, and he said it would be better if the line completely failed, then it would be easy to trace, the only problem with that, I could be waiting months or even years for the line to fail.
Now again the speed has dropped out again, back to around 136kbps, there has been some slight interference on the line also. I am sure the noise is the cause, but frustratingly, each time I report it, the checks all say nothing is wrong with my line.
I have done all the usual checks on my equipment. My rooter is not at fault, as I have changed it, changed filters and also changed my phone this week. I am completely at a loss what to do!!
Also my rooter is connected directly in to the main BT box, so that rules out any internal wiring problems.
My broadband package is BT Total Broadband Option 3, so I can access BT FON, but I am unsure of the rules regarding this service as an alternative.
I would be pleased if my ongoing problem could be finally resolved. Finally below is the latest speed test, taken around 11:30am today, 11th April 2010.
Download speed achieved during the test was - 101 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps
Regards
Paul
Solved!
Go to Solution.Hi, Chris, Roger, or anyone at BT,
I am back, after doing all the above, I am sad to report that my Broadband speed has just gone form bad to worse.
Below is a log over the last week or so.
Broadband log
· 14th tested voice line from BT test socket with filter and rooter: Line seems ok.
14th April 2010: Plugged new BT filter and rooter directly in to BT test socket. No improvement of BB speed. Download speed = 120kbps. Can now hear a distinct background hiss on voice line now the router is active. Changed filters, (4 different types) no improvement. (Filter is installed correctly. )
15th After 24 hours download speed improved to 640kbps. At around 16:00hrs, ASDL signal dropped out, 2 mins later when ASDLS signal re-connected, the download speed immediately dropped all the way back to 120kbps and stayed there for the rest of the day.
· 16th: BB speed very poor all day, stuck at 136kbps, still continuous background hiss on voice line.
· 17th: BB speed continues to be very poor, 120kbps, continues loud hiss on voice line.
· 18th: BBs a consistently poor 136kbps. Background hiss continues.
· 19th: ditto
· 20th: ditto
To day at 19:30 hrs, BST, voice line very bad, continuous interference, ASDL disconnecting continually. Obviously this noise on the line is the cause of the problem, but getting and engineer here when the line is bad, seems to be impossible, as every time one has called the interference goes away. Can anyone suggest where I go from here, because engineers have failed to correct my problem, see above posts, this has been going on now since last Early December last year. I am paying for a premium for a terrible BB and Telephone service.
Regards
Paul -
RIDICULOUS customer support and invoice due to fraud - Still not resolved since April
I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck -
Broadband problem in Aberdeenshire: could it be re...
I am in Turriff in Aberdeenshire. My broadband has since Wednesday been on a go slow. Have reported the problem to BT, but seemingly getting no where. Complaint was escalated last night to "executive level" whatever that means, but still no resolution nor any sign of one. They are speaking to BT Wholesale, but say the remote tests they are doing are showing the line at 7,150kbps. I wish.
Download speed has gone from 6,950kbps to anything from 23kbps to 110kbps. This morning, as yesterday, it showed a glimmer of a return to 2,400kbps, but now back to less than 400kbps, hovering between 100kbps and 300kbps on the majority of occasions.
Yesterday it was below 100kpbs on the majority of occasions.
Upload speeds are also affected, too. They have been anything from 50kbps to 200kbps.
I have been posted screen grabs of the speedtester reports, which I hope show below.
The problem seems to mirror the many complaints from the Highlands at the start of the month and slow connections, which take up 18 pages on the forum
Anyone able to help?
I have been told by the Indian call centre the problem is at my end. I have, however, four Macs all are affected. The speedtester reports also show the problem with BT not with me. All in all not been very impressed thus far by the customer service received. The use of an Indian call centre is very frustrating as they are very difficult to understand.<script type="text/javascript"></script> <script type="text/javascript"></script> <script type="text/javascript"></script> <script type="text/javascript"></script> <script type="text/javascript"></script>
FAQ
<script type="text/javascript"></script> This Last Test comprises of Best Effort Test: -provides background information.
Download Speed
176 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 176 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
IP Profile for your line is - 7150 Kbps
Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Please visit FAQ section if you are unable To understand the test results.
<script type="text/javascript"></script>
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
<script type="text/javascript"></script> <script type="text/javascript"></script>
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
<script type="text/javascript"></script> -
Problems since upgrading to Mavericks
I am experiencing problems with CC applications since upgrading to Mavericks. Mostly Screen and display issues.
In Photoshop, the top menu bar where the red, yellow , green window buttons normally sit has disappeared and it seems I cannot drag the window down to reveal (if that is the problem)
In Indesign, The program opens but I cannot see any workspace at all, even when I open an existing ID file.
Premiere Pro, Bridge, appear to work OK
After effects and Muse indicated both required upgrades, yet the CC application Manager does not indicate any upgrades required or available.
I have not tried other apps.
Is anyone else experiencing problems since upgrading to Mavericks and if so, does anyone know if Adobe are working on fixes?I upgraded to Mavericks on two computers and have display problems too! I have CC on one Macbook Pro (2011) and CS6 on another (2012) and I'm now almost positive my display problems are triggered by InDesign. I don't have to be doing anything special, and I don't have to be working in InDesign at the time, but InDesign has to be open and I get things like this:
Once it turns magenta or green, that's when I have to boot the system. I can still work with the glitchy display before it turns colors and if I'm still able to quit InDesign while it's glitching, the display goes back to normal. Same on both computers and the 2011 one has a new logic board in it.
At first I thought it had something to do with connecting my hard drive or my external display, but the display issues happened with both computers with nothing hooked up. Those are ruled out now. I took my 2012 computer to Apple and they told me it was a software issue and all my hardware is ok. Obviously they didn't fix the software issue because it's still happening.
This is not normal and needs to be fixed soon! -
Since april 1, icloud mails do not longer come trough. Do live in Germany.
since April 1, 2012 I do not longer receive any emails on my me / mac address (all moved to icloud). We do live in germany,
Welcome to the Apple Community.
I understand some legal issue has required Apple to turn push services off in Germany, have you tried checking for mail, does it load then. -
Since March 2012 my iphoto 11 trash folder says that I have 13,346 photos in the iphoto trash, but there are no thumb nail copies in the viewer window. I can delete additional photos but clicking on the "empty trash" button.
My system trash finally emptied when I discovered "trash it!" is not longer supported by the most recent osx. Then I found an updated version of Onyx that did work with that trash emptying problem.
I have a total of 5,723 photos in my library. A macdevelopers group recently started suggesting a multi library manager for iphoto to overcome some kind of library quota limitations with iphoto as opposed to "more advanced" photo handling, storing and editing programs. If I went to a mult library manager for iphoto would that cure the apparent incongruent data retrieval problem in iphoto 11 regarding 13,346 phantom photos that will not securely delete?
Are there any other possible solutions out there?Try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
or with Lion and Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder
3 - launch iPhoto and try again.
NOTE 1: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
OT -
When I opened iphoto this morning all my photos since April 2013 are gone. My desktop picture is still current but I can't find my pictures.
Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
iPhoto 8 (09) and earlier- run the options indicated
iPhoto 9 (11) and later- run Option #4 to rebuild the database
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager (iPhoto 8 or earlier or IPhoto 11 and later) and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the
File ➙ Rebuild Library (iPhoto 8 or earlier)
or
Library ➙ Rebuild Library (iPhoto 9 or later)
menu option to rebuild the library. Select the checkbox to include orphaned photos.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory. -
Hello
Hello I have a problem since my installation of the Yosemite update on my Mac I can longer open Indesign CS6.
I have a problem since my installation of the Yosemite update on my Mac I can more open Indesign yet I have installed JavaForOSX2014-001 but it has changed nothing someone could help me?Please do not post the same question multiple times. If someone can help you, they will, but you need to be patient -- we're all just volunteers, users like yourself. I'm going to delete your other posts.
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USB problems since EFI firmware update 2.6
My MBA has been suffering USB problems since this update.
I have an IOGear USB 3 GUH374 hub. I connect my iPad mini and USB 3 disk to it.
Since the update, the iPad has stopped charging through the hub. Now, I can't find the power specs of the hub, so I don't know that it should work, but it was working fine. Now, the iPad says "not charging".
The USB disk has spontaneously disconnected a few times, with the system reporting that it was improperly disconnected. One time, the disk was corrupted.
This could be a coincidence, so I've contacted IOGear. But, I'm also having new, different, sleep problems with the MBA and Mountain Lion.
==LeonardSitongia
This is a user community, it is not Apple.
If you wish to thank Apple, here is the feedback link for iPad.
http://www.apple.com/feedback/ipad.html -
Hi I have a recent macbook pro 12" (bought in april 2012) model number A1278. I'm trying to connect to a 23" apple cinema display (A1082) this currently is not working - i've bought an additional Apple MB570ZA Mini DisplayPort to DVI Adapter - no luck!
im not sure what to do next - can anyone help?
im running OSX 10.7.4Hi There,
I have had the exact same issue but with a projector.
The issue lies with Mountian Lion 10.8.2.
I tried many a combination with no luck to get HDMI working.
Took my mac into the apple store and came to the conclusion it was the software, so I asked them to install 10.8 onto it (this is destructive so a backup is a must)
Bought my macbook home and voila, now displaying through my projector.
There is a small graphics update after 10.8.1 which seems to be the cause.
Hope this helps.
Thanks.
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