Broadband Usage Problem - Need Proper Help From BT

Hello,
A day ago I received a message from BT saying that I was approaching the usage limit for my BT broadband.  I am on Option 2 and normally use around 20GB in a month.  I checked my usage on My BT and found it was 38.64GB on 14/2.  I checked again this morning and found it was now 42.73GB for the 15/2.
I've tried calling BT, but have only got through to the BT help in India.  The first person I spoke to said it was because I was being charged for my BTVision usage and wouldn't accept that it was independent of my broadband.  I tried again, and the second person said the same, but upon my insistence checked with a colleague - and came back apologising, saying that the BTVision usage was separate and so I would not be charged at the end of the month.
I am scared to use my BT broadband and BTVision for fearing of incurring more charges.  I have not done anything that warrants high usage: I don't watch films or play games on-line.  I read news, check e-mails, do banking, view video clips - the usual everyday stuff.
Please can somebody from BT help me?  I am tired of trying to explain the situation and getting the same scripted answers.  The stock response from the BT staff seems to be for me to upgrade to an unlimited package, but I want to know why this is happening (is it a mistake on BT's part?  I did not use 4GB yesterday), how I can go back to my normal broadband usage, and whether I will be charged for this excessive usage.  In short: something is wrong, I have little control over the situation despite trying repeatedly to talk to someone from BT, and I would like some help.
Thank you
Paul
Solved!
Go to Solution.

PaulP1966 wrote:
I've received a very helpful message from a Forum Moderator explaining my problem.  The usage monitor also included my BT Vision usage, so I have not exceeded the limit with my broadband.  Hopefully this problem will be sorted out in the next few weeks.
It seems a great shame BT's staff in India aren't aware of this problem - it would save a lot of time, telephone calls and worry.
This is extremely interesting. I've been having this problem since last summer and still am. I have a similar type of usage to you with browsing, emails etc. My work IT department are gobsmacked how my usage can be so high.
I've been through exactly the same where I've stopped using my BB service for fear of being charged and i have always suspected BT Vision usage was being included. During a 1 hour phone call with India and several times since I have been told it is "IMPOSSIBLE" for BT Vision usage to be included. This admission appears to prove otherwise !!

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