Broadcast messaging service

Hi,
we are running CRM 4.0 with Java and ABAP stacks. We are looking into using the CRM Broadcast Messaging Service to send messages to call center agents.
More precicely, we used to use novell messaging but this service will be removed shortly and we are looking for something to replace it.
From what I read , nothing would stop the broadcast messaging applet to be run independantly of the gui in order to receive messages even though the GUI is not started. Is this correct.
Or is there another way to send messages to agents using this service (or other services) if they are not in CIC ? Our agents go to other systems such as ISU or R/3 to perform tasks so they would not get messages when they are in those systems. I beleive messages will be kept until delivered but after a while the message will probably be useless.
Thanks

Hello,
it works from me after getting solution via SAP incident.  Solution is here:
Broadcast Messages in SAP Enterprise Portal (BCM)
I missed one part that is "Copy Sample_BroadcastMessageIview under Portal Content >> Portal Applications >> com.sap.portal.broadcast.message.framework to Portal Content >> <Any Folder> and paste it as pcd object"
And it works.
Best regards.  Thanks to SAP ;-)
Vincent

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