Broken promises?

I have just moved to my new house and decided to stick with BT and transfer my account to my new house, I was only planning to move my phone line, however when the girl offered me broadband I informed her I had somone else in mind for my broadband, she then informed me that if I chose BT broadband my set up fee of £130 would be wavied. BT had be in a corner really, pay £130 or be forced with the BT broadband package. It was a no brainer, so I had to take the Broandand package, as we all know, moving house can be stressfull as well as expensive
so it was all installed on time, all very quickly as promised, had my line and broadband installed and working within a few days
however, my bill came.. and I was still charged the £130 set up fee.
I was'nt happy as I was promised and was sold a product on a verbal promise on the phone, appently all conversations are taped. So we are told anyway
I have rang BT twice now.. first time.. on hold for a good hour before speaking to somone, after informing them of the above, he said he would look into it and call me back that day (that never happened)
I did the same again in the week, was promised they would listen to the tape and call me back that evening, still no call back
so i'm still in the dark, yet I have a broadband package I never wanted in the first place and an 18 month contract with a company I don't trust, while being £130 out of pocket.
I could ring again in the morning but It feels like it would be a waste of my time, as nobody I speak to seems to care that much about this. Amazing how attitudes change once they have you onboard with a 18 month contract

HI MathewDoughty Welcome to the forums
I suggest you contact the forum mods they should be able to get your problem sorted out for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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BT broken promises

HomeHub1 gave up the ghost at the end of Feb so I had a new HOmeHub3 delivered on 1 March. All OK for 8 days then sudennly no internet connection. Reported to India, rpmises of engineers calling to fix the problem etc etc but after 9 days still no broadband. To cap it all, the HH3 is now showing an orange power light and doesnt change despite resets. Spoke to India again today, was promised an engineers call at 4.30 this afternoon - yet again no call. Is it just me, or are BT always full of broken promises?

Hi PhilS24
I'll be happy to lend a hand and get your connection back up and going for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Re: Lies, broken promises, loss of work, insulted,...

Oh My Goodness,
this story is DE JA VU to my ongoing issues.
Same scenario ordering a package on line, getting a confirmation contract both in the chat transcript I had online agent as well as a a confirmation email, to the package i ordered on the That of December. Yet in January upon follow up, to also being told that i no longer can have what i ordered due the 'COMPUTER saying NO' as the package in no longer available. Hence loosing out on a speed / capacity, and to make matter worse I will loose out on the promised £100 sainsbury voucher!!!!! (also recorded that I will receive this in my transcript with the agent)
After approx 15-20 phone calls with various support operators in India and 4 hrs of total talk time, still yet no resolution, no assistance from a senior manager from customer service or Sales to call me (requested 4 times), hanged up on from the office in India 4 times.
Constant false promises, no call backs , no refunds, forced to sign up for a package that offer 1/2 of what was promised for the same price. Need I go on???
And for the final straw a BT engineer doesn't rock up today due to not having a fully qualified multi tasked engineer in the area to perform what is needed? (I have just taken a day off work for this...wheres my compensation????)
There is a lot more specific details to the story which I will not bore you with the details, but I am extremely exasperated and so upset that I switched from Virgin whom I had been a loyal customer for so many years mainly due to their fantastic and personal customer service, and cannot understand as to why a senior member of the sales/customer service team cannot contact me to resolve my issues once and for all!!!!!!
ALL I WANT IS WHAT I ORDERED AND WAS PROMISED ACCORDING TO MY CONTRACT...THAT IS ALL..Nothing more
I guess this is too much to ask and am thinking about taking this further and investigating a contract with OFCOM, if I don't get a resolution soon.

24/01/2014
To whom this may but probably won’t concern and in truth most likely get swept under the carpet!
My story…..
Eager to get super-fast broadband for my family, I was enticed by one of your offers. So, on December 8th 2013 I went on line and ordered up my package.
I was really looking forward to coming back to BT, and the package I chose was a fair one, and I hoped would see me get a great deal from it. Excited, I told my family, and how pleased they were that it was going to be installed before Christmas, with all of us looking forward to being able to enjoy the internet at its best with such things as Netflix.
But…. The story continues…..
2 days before the Engineers were due, I receive a text, it states I need to get in touch. I do. Only to be told that even though in black and white in front of me saying I have and did, that my home number was not requested to stay, therefore an Engineer would not be coming out and that I would have to wait whilst the package was reordered. Ok I thought, a bit of a bind especially as Christmas was just around the corner and we were looking forward to this, but hey, problems happen right? No problem I thought, all will come good, just be patient and wait for confirmation of a new instalment date…..
Are you still with me? This is where it gets interesting…..
Days and days went by, nothing, no communication from the world’s biggest communication company. So, I thought, just ring up, I am sure everything is fine…. Erm no!! The only communication I get is a bill, eh? A bill for what?????!!!!! Idiots!!!
After speaking to several and I mean LOADS of different people, all of whom could not help, and it turns out lied about what could and would be done, and hour upon hour of wasted phone calls, I am told, ‘Sorry Mr Pound, but we can-not help with your order as you ordered it on line, you will have to speak (TYPE) to the on line ordering team. Brilliant!! Such customer service. So with a heavy heart I took time off work, hang on, did I say time off work, yes that’s right your on line team only work during normal working hours, this is getting silly I thought, I am losing money wasting my time here, but I still wanted my package. So away I type, well what a load of help they were! Can you sense my sarcasm here? After hours upon hours again of typing, I eventually get rung, brilliant I thought, finally some customer service and this should all be sorted in no time…..
Well…..
I get told, ‘I am sorry Mr Pound, but we can- not offer you the package you have requested, it is no longer available, but we are pleased to offer you half the amount of package deal for the same amount of money for a longer tie in period’ Wow, unbelievable, go back and re-read what I was just offered! After hours and I mean hours of banging my head against a wall, getting false promises, I now get told I can-not have what I ordered, and that I have to pay more…. No way!!
So again I went on, pushing for the matter to be resolved, to eventually (I’m reckoning the 30th person I have had the pleasure of dealing with) after over a month from my original order, I get Rachel….
Rachel promises me faithfully she has it in hand, woop-woop I thought, here is someone on it, She will get all this sorted….
Well guess what…
I was promised that the order was in place, and to expect an Engineer on January 20th between 8 and 1:00. Another half day I am not working, these hours are really building now, but at least my product is on its way. I am also promised as a ‘sorry gesture’ (even though I had been previously promised so much more than this) that I would get a reduction to my anytime calls, an amazing gesture don’t you agree?
20th January….
Times ticking…..
12:45 pm, time to ring to find out what’s happening….
Wait for it….
‘I am sorry Mr Pound, the Engineer won’t be with you today’
WTF….
‘Mr Pound, someone has tried to contact you with this’
Me; ‘Well can you explain to me then how you have tried to contact me? I have email, a mobile phone which is set up for call lists/call waiting/ answer phone, I have a home phone which has an answer phone, and I have a post box, yet BT the communication company must have elected to use a carrier pigeon which must have got lost. Is this correct?’ Stony silence from the operator….
And on we go…
‘Mr Pound, I am sorry about all this (of course you are), I have passed your noted back to Rachel who will get straight back in touch (of course she will)’….
Dumfounded….
What seems to be the problem I ask myself, if BT don’t want me as a customer why don’t they just say so?
January 23rd….
No news, time to get on the phone again!!!
Another hour and a half later, I get to talk to Claire, she is just like everyone else, most polite, most apologetic, and full of promise. I no doubt she may well have actually pursued this until a positive outcome was reached. But alas, I was told by Claire that the mac code was now in fact out of date, that Rachel had not in fact put my order through and was left pending, so I , ME, had to get back in touch with Orange to re-request my mac code…..
The story is nearly at an end….
Have you got bored yet? Am I still getting your attention? I extremely doubt it!
Orange customer services January 23rd 9:00pm…
‘Hello Mr Pound, I am sorry you are leaving us, what has happened with your BT order?....
I explain all the above to them.
‘Mr Pound, can you just hold the line, my manager wants to talk to you?’
Yes of course
Manager; ‘Mr Pound, I am sorry to hear of your troubles, and that you still want to leave Orange, If I could put a deal to you today would you be interested in staying?’
Yes of course
Manager; ‘Mr Pound, how does the price with BT sit with you?’
Fair I said
Manager; ‘If we offer you at the same price, unlimited broadband, unlimited anytime calls, 1000 mins to mobiles, 1000 mins to overseas, would you be interested if we can get this in place within 5 days?’
Yes, I said, yes please!
So….
BT, you have failed me, my family, your competition, your word. I can’t tell you how relieved I am to not feel I have to come to BT for an upgrade in service.
Enclosed with this letter is a bill, it is legitimately from my business for loss of hours. On it is the calculations for all lost working hours which have been forced upon me by your lack of customer service and problem solving. I do however expect that you will not indeed respect this in the slightest, but if you do not I shall most likely put a claim in through the small claims court, it is of no cost to me yet a burden to you. If you are still reading this letter then I suggest that possibly a manager would like to read it? Your BT home-hub which I still have, I shall be expecting to be collected via courier, I shall not be wasting any more of my time and effort in wrapping it and posting it for you. I expect all bills and pre-paid for services which I have made to be fully re-paid in to my account, yet somehow I also doubt this will happen.
If you feel it necessary to contact me, please do only if you are prepared for a sarcastic tongue, unless it is you’d like to employ me on how to improve your lack of customer service and problem solving.
Disgusted
Christopher James Pound
PS. As all of the above is factual and true, un-like the lies I have been told by your advisors, I will be posting this on various BT social media sites and that of my own, so that your customers can in turn read up on how amazingly effective you’ve been.
31/1/2014
Just been contacted by BT about my above letter, they have accused me of not ordering properly or in the right order!! OMG I cant tell you how mad that made me, to be insulted and accused after all BT's neglegence astounds me. Then, I was offered a £10 good will gesture!!! I most politely told them to go do one, and expect a further 10% added to their bill from me, and failure to pay will result in me going to the small claims court!

BTSport on Sky - BT Broken Promises.

My daughter & family have shared our home for 17 years.   We have Two separate BT accounts, Two Telephone numbers, Two BT Infinity packages and both pay by DD monthly. We also have Two Sky Viewing cards.
My Account  -   I registered for FREE BTSport and entered into a new 12 months Broadband and Calls package which started on the 29th July 2013 and BT Sport was activated on 1st August. I have received written confirmation from BT for both services.
Daughters Account - Tried to register her account ( Different Account number, telephone number, Direct Debit details, and SKY viewing card ) since 29th July and was regularly transferred over the next 10 days to Customer Services, BT Sport, Complaints, Broadband, Viewing, and the Technical Team. The shortest call was 35 minutes and 3 calls over 60 minutes - cut off TWICE whilst waiting for yet another transfer. My current monthly telephone bill shows I have been charged for contacting BT on 4 occasions.!!   After I sent an e-mail to Complaints on 6th August, BTSport was activated on the 9th August and is still active.
My Account - Still working up to 11th August when I went on Holiday. Returned on 17th August , NO BTSport but message reading "Call the broadcaster to upgrade etc". Rang BT who promised a Manager would rectify this and would call me back within 2 hours, No one did. Sent an E-mail with the same Incident number to complaints on Saturday evening. No acknowledgement. Yesterday contacted accounts re possible termination of our contracts. Initial contact Susan assured me this would definately be sorted and said she had referred the matter to Gemma, her level 1 manager who would find out where the problem lay and she would ring me back within 2 hours!! Guess what no contact.
Sent another e-mail today but again no reply.
I have been a customer of BT continuously since 1958 and it is the last resort for me to seek another provider.
BT accept BTSport should be available on both Accounts but seem unable to do it,
Can anyone suggest what else I can do

No we have 2 Accounts, 2 DD monthly payments, 2 telephone numbers, and 2 Sky viewing cards.We have both received letters, mine on 29th July and my daughter on 8th August confirming the free BT SPort pack.
BT agree we should have FREE BT Sport on both Accounts but technically seem unable to sort this. This morning I received a bill of £29 for setting up and one months rental for BTSport for a completely new Account. I rang BT who asked me if I wanted to cancel this new Account otherwise if I did not pay the Bill would be sent to Debt Collectors. I was asked to hold whilst they contacted the relevant Dept to sort this out. I hung on for 50 mins and then was cut off.
I Despair

E70 and broken promises? STUN etc.

I have read a number of posts here where people are feeling let down by Nokia for their apparent neglect of the E70. We are waiting for a firmware update, and although the E6x series have got theirs, there's no word on ours.
Also, the fact that a FAQ is changed from promising all sorts of goodies (STUN et al) to saying basically "screw you" is really disturbing.
I can understand that Nokia wishes to sell more phones, but to discontinue updates, promises for a product, that some have purchased BASED on those promises is really poor marketing.
I will certainly look into it. If Nokia had plans to release STUN capable software for this phone, as they have for other Exx phones, then I don't see why not? Why should we, the E70 owners be treated differently than other E-Series owners?
I purchased my phone, under warranty, second hand JUST because of the promise of STUN. I need to use my phone as a business tool instead of a computer. I can have an asterisk server run at home, but I can't use that when travelling.
What does Nokia propose? Can I get my money back and buy an E6x phone? Or actually, I won't buy a Nokia at all after this. This just ticks me off. Some engineer and middle management people deciding "nah, screw the E70, it is getting old, have them buy new phones...".
Either get this right and I'll buy my spare parts, bluetooth earphones, chargers and batteries from you, and if you don't, I'll just take my business elsewhere.
I am SOOOOOO disappointed.Message Edited by serenity on 13-Mar-2007
10:52 AM

18-Apr-2007 09:36 AM
designally wrote:
We had 5 pages of great information here! 5 pages are gone!!!
Message Edited by designally on 18-Apr-200709:37 AM
The thread in question had been removed temporarily for investigation. It has now been moved back and can be found at the following URL:
/discussions/board/message?board.id=smartphones&message.id=34669&view=by_date_ascending&page=1
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Tired of broken promises and the ever present carrot on a stick

My advice to Verizon at this point is to not be AT&T, don't tell us we are going to get Tethering and WiFi hotspot with Android 2.2 (Froyo) unless you are willing to GIVE it to us at no cost.
You have a lot of customers that have left AT&T because AT&T they act as if they are the only Wireless company available, there are more companies that have Android devices now so we (the current Verizon customers with Android devices) have choices.
Get your stuff in one sack, back up what you say you are going to do, put us (your customers) first as you say you do, and do something that the other companies don't.......
GIVE US THE THINGS YOU PROMISED US WITHOUT ALL THE DRAMA!
And make the Tethering and WiFi hotspot free because we are ALREADY paying for UNLIMITED DATA!

Phones and not just smart phones have able to tether for years. It has always been more expensive for that option. I guess it just bothers me that people act like they are just giving Verizon money and getting nothing in return... we are carrying some of the most reliable amazing mobile equipment on earth and all I read on forums is gimmie more...
Don't get me wrong, I want this update so bad I have been dreaming I have received it just to wake up and find its not there.. its like the dreams I usually have about finding money..
What comforts me is knowing that this device will be receiving support from its users long after Motorola and Verizon have wrote it off.
Bottom line is its the best device I have ever owned. If I never knew about an update I would be completely content... ignorance truly is bliss I guess.

Faults, lies and broken promises....

hi
not the first time you've all heard this sort of thing i'm sure, i'm going to tell you anyway...
i have had an intermittent fault on my line (crackling, distortion and dropped broadband) at various times for several years. it got really bad last december, when i decided i'd had enough. every time the line crackes, i ring 151 and report it as a fault. the fault occurs when the weather is wet and windy, and usually by the time the engineer gets to us, weather has changed and we're back to square one. when the line crackles, it drops my bb and due to it being adaptive, i'm then stuck with poor speeds for the next week or so. since december '11 i have reported a fault six times.
it got to a point last saturday where i needed the internet, and didn't have any. i called 151, spoke to a supervisor after i had dealt with the useless minions that just check the line and say theres no problem. the person we spoke to arranged to send an engineer the following day. the engineer turned up, we explained the situation, he tesed the line and found nothing, we explained the nature of the fault and its weather dependance and it was agreed that the fault would be left open after his visit, someone would pick it up in the week and have another go.
the following sunday, we had heard nothing, and the fault was back. i called 151, asked to speak to a supervisor, and was informed that the fault from the previous weekend had been closed. after being told that there was no way for the guy to contact openreach himself to sort our problem, he left me with two numbers for openreach. the following morning i found that these numbers were useless to me, could not help. all i could do was ask them to raise a complaint to which someone would respond in five days. i called 151 again, escalated to a supervisor and was informed he would contact priority care team. i asked to be called between 6 and 9 on my landline. at around 10.30, i had a call on my mobile at work during a meeting from the priority care team. the woman i spoke to acknowledged the difficulty of my situation and the need to get an engineer out quickly whilst the weather was poor and the fault was present. i was informed that if i called 151 again, i would be put throught to priority care directly, and they would arrange a visit asap.
this morning, i called 151 as it was windy and rainy and the fault was very noticeable. did i get through to priorty care team??? did i f|&^k. same indian dumb ass take your details people again. pretty frustrated i asked for someone to contact priority care and get them to call me. cant do that. cant do much at all can you BT?
so, i still have a crappy line, i can't get through to anyone that may be able to help, i've wasted plenty of my time trying to get this sorted, and still have a bill to pay for disgusting customer care and a line that won't do what its supposed to. if i treated my clients in this manner i would be sacked, without question. but hey ho, BT got a monopoly, so screw me eh?
if anyone has info on how to get to speak to someone that isn't retarded, stupid, ignorant or lying and that may be able to assist, please would you let me know?
many thanks,
nobby

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Comcast Service SUCKS!!! BROKEN PROMISES and MORE!!!

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Phones and not just smart phones have able to tether for years. It has always been more expensive for that option. I guess it just bothers me that people act like they are just giving Verizon money and getting nothing in return... we are carrying some of the most reliable amazing mobile equipment on earth and all I read on forums is gimmie more...
Don't get me wrong, I want this update so bad I have been dreaming I have received it just to wake up and find its not there.. its like the dreams I usually have about finding money..
What comforts me is knowing that this device will be receiving support from its users long after Motorola and Verizon have wrote it off.
Bottom line is its the best device I have ever owned. If I never knew about an update I would be completely content... ignorance truly is bliss I guess.

Billing issue resolution- false promises made by Verizon

Hello,
I have made 4 calls to Verizon to date over the past 3 weeks, spent 3 hours on the phone and counting. Each time, I was "promised" that a billing supervisor would call me back within '24 hours' to resolve the billing issue that I have.
Lies and broken promises. Still waiting to hear back. Do you guys take customer service seriously?
Very disappointed.

Please follow the instructions given in the second post of your original thread to access your private support case, as they are waiting a response from you. Failure to respond will result in your private support case being closed out.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Failed to activate ADSL as promised

O.K. a quick dit about my issue:-
Finally had enough of Virgin Media and decided BT was the way forwards.
Placed the order for phone and broadband on 9th Nov with a promised install date of the 26th Nov. Excellent
Two days later got a message there was an issue on the broadband order, spoke to a chap on the help line who promised me the problem would be sorted by my install date.
The 26th arrives and approx 0900 the phone was switched over... Storming service!
1130 the home hub is delivered as promised... Good work!
Unfortunately no activation on the broadband by midnight..... Ooops! - Broken promise No. 1
Called the help line on the 27th, was promised a call back within two hours.... No call - Broken promise No.2
Rang back to chase the issue, was told of an issue with the BT Wholesale order, apologies made and a promise that the service would be activated on the 28th definitely.
Guess what? Just shy of midnight here and still no broadbad activation - Broken promise No.3
I do understand issues arise that are outside of control but I will say one thing,
I hate being lied to!

If the order is in BT wholesales hands all you can do at the moment is to wait until tomorrow morning and if your broadband is not active contact the forum moderators who will be able to investigate and get the problem resolved for you
this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Verizon Breaks Promises

Hello. This is a true story that happened to me and my wife. I want to share because it caused us so much pain, that maybe people can learn from our experience in the future.
On Sunday, 06/16/13, I lost internet at home. I have Verzion DSL High-Speed internet with the extra $15/month for enhanced. This is just one tragic story in a long history of tragedies, but I will keep this as concise and short as possible.
I lost internet services on Sunday. Called Verzion on Monday and spent 1 hour with a technician having me reset my modem every which way. I'm not a high-end user, but I know enough to know that whatever he was doing was not helpful. After 1 hour, I got hung up on. Verizon tech had taken down my number in case that happened, but he never called back. Broken promise. Turns out, he knew nothing. There was an outage in my area and he never even bothered to check.
I called again and spent 20 minutes on hold before getting hung up on as soon as the tech answered.
Internet came back on Monday night, (it was an outage) but now the router is not playing nicely with the modem. Seems like all the resetting etc. messed it up. Doesn't work. Tech support made things worse. Broken promise.
My wife calls several times during the week. Hours on the phone. Time away from work. Time being upset and on hold.
One person says this, another says that. We find that Verizon is not responsible for breaking our wireless configuration settings, and they tell us to contact the router company and pay them tech support. We do some research (on our phones because we have no wireless to share) and go over our data plan with Verizon Wireless (no relation). More money out of pocket, and not Verizon's problem they tell us. Verizon Wireless is not Verizon's problem.
I get a call on Thursday. A Verizon specialist wants to talk. I step outside from work, and tell him (firmly) to please have a manager call me outside of business hours (9am-5pm PST). I was tired of wasting so much time. He agreed, and the next day, Friday, a manager called my wife at 4:40pm. Not me, not after 5pm. Broken promises.
Saturday, I fixed the wireless router issue because I'm a genius, and a Solutions Representative/Manager calls to follow-up on everything. I tell her the truth about everything. She is very sorry. She will make sure to follow-up on this. I feel a bit better. But when it comes to the reimbursement/bill-credit, she can't speak to that. It's a separate department. Billing. They're only open 8am-5pm, Monday-Friday. Days without internet, more days without wireless internet. Money to 3rd party tech support. Money to Verizon Wireless for data overage.
So, the moral of the story is, if you have an issue, don't expect any answers to be given or promises to be held by Verizon. You know how United breaks guitars? Well Verizon breaks promises.
The other moral is that calling Verzino tech support is a bad idea, and if other options exist, consider going with a different company.

If anyone is reading this out there, I want you to know that 2 weeks after the initial incident, this issue is still not resolved.
I have been reached out to in Private Forums regarding this matter. No emails or phone calls in the last week (with one exception... read on).
The latest news is that I would be transferred to the "retentions department" for potential compensation. I was glad, as maybe there would be justice after all. I made it very, very clear that I could not speak during working hours, which are 9am-5pm (PST). I was told, by Art, that I would be called after 5pm (PST) on Monday (today). I was told this. In print. Not a verbal lie this time.
As you can guess, not after 5pm, but at 4:23pm, I was sent a message from Paul on the Private Forum, telling me that the office would close soon, and could they call me now? Imagine my surprise! Not a phone call. Not an email. But a Private Fourm message that did not send me an alert! How funny! Note: I didn't get this message until after I got home, after dinner.
This was later followed-up by a call from "Unknown" at 4:32pm. Terriffic! A total blatant lie. They fooled me again. I changed my day around to be available after 5pm, and they swooped in and private-message-forumed me to let me know they would call sooner, and left me looking riduclous outside work on my phone at 5:02pm.
Verizon Breaks Promises. This has been a horrible, horrible experience... and it's not over yet.

Glad to see 9iASr2 for W2K/NT Arrived On Friday As Promised...

Thank you Oracle for delivering 9iAS r2 for Windows 2000 / NT this week as promised.
Update: Oracle9iAS v902 on NT/Win2K O/S :
Juliana Button
Jun 19, 2002 18:59 PT
I know there have been many questions on this - so, here's a short update on 902NT availability:
OTN Download -> early first week in July
Orderable from the Oracle Store -> 8-10 business days after OTN download (~mid-July) and
Just wanted to give another short update. We are in the very final phases of the release and are currently
on track to have Release 2 for NT available next week - probably towards the middle/end of the week. A message at the end of the week to say why it wasn't there, and the new expected date, would have been nice.
Mark Rittman

There doesn't appear to be a download link for win2k
How is anyone glad to see it delivered or had a chance to have tested it?
something is amiss here! Sorry, I was being ironic...
I make my living consulting using Oracle products, and in general I like both the company (ie the people from Oracle that I deal with) and it's products. However, I still can't understand why Oracle consistently delivers products late, and almost always in such as state that they cannot be installed 'as is'. It's not a valid argument to say, as some do, that Oracle is an 'advanced' product for 'experts only' - what we're actually being presented with is poor quality control and lack of QA, poor communication, and lack of focus on the user experience in actually getting these products to work. The charade of all the rubbish excuses, broken promises, and inexcusable delay, in releasing 9iASr2 for Windows is just a symptom of this.
I bet you, as well, that when it actually is delivered, one or more of the following will happen;
- it won't install without carrying out some undocumented task that'll appear on metalink a couple of days later
- it'll use the version of Apache that's been highlighted as having security flaws
- a really key feature, such as Universal Messaging, wont work
- integration with the login server/OID/LDAP etc will be up the creek
I look forward to monday, and some clear instructions for once on how to install it. I will officially eat my Oracle promotional cap if it downloads straight away, installs cleanly, and all the features work 'out of the box'
cheers
Mark
Mark

Why have you left a job half done and my company w...

I'm dreadfully sorry that I can't provide you with the Broadband phone number,
unfortunately, BT have not completed a line switch, and have left my company
without Internet access, so I can't access this information.
From memory it might be 020 *********, but that's a guess!
But the company is FT Technologies and their post code is: TW11 8PA.
And my work email is **************, but you might want to send any
correspondence to my personal one as you've broken the work one:
BT were meant to come and switch our Internet connection from one building to
another today.
They told us that it was all very simple, they would install the new line,
deactivate the old line and make the new one live, that the process was
practically instantaneous.
Two engineers turned up, they'd double booked the job. They did something to
the new line. They then tried to run away without a word. I had to get the
receptionist to stop them so I could talk to them. They told me that they had
done their part, that the rest would happen automatically, but it was nothing to
do with them, they couldn't even speak to the department that did this part of
the job.
I find it incredulous that no one seems to have overall responsibility for a
job, that one department can't speak to another to liaise, organise, check that
something has been completed to the customer's satisfaction. But rather try and
slope off as soon as possible and hope no one notices.
A recalled engineer then told me the rest of the job would all happen `in under
an hour'.
An hour and fifteen minutes later I call the Broadband help line as the switch
had not happened.
The operative apologised, said it should have happened and then went away to do
something. He spoke of the internal infrastructure within BT, I told him this
was of no importance to me as the customer, I just wanted my job finished.
I can't help feel that this internal separation has the effect of obfuscating the
facts and allow the ownership of a problem to be passed around He willy nilly.
He kept speaking in internal BT jargon. He reported back that the switch had
now occurred.
I explained I didn't understand what he was saying but the switch hadn't
happened, I knew this because I was monitoring both the new and old lines.
He tried again and informed it was now happening automatically. I enquired when
it would be complete. He waited a few seconds and told me again that the switch
had now completed.
I told him, correctly, that it hadn't!
Again, how can the operatives so blatantly tell the customer things that are
blatantly not factually correct? Luckily for me I had the technical knowledge
and equipment to check the veracity of what I was being told, many will
not be so lucky. This coupled with the jargon the operatives hide behind
further obfuscate and insulate BT from dealing with issues.
I was put on hold several more times, afterwards, each time I was told some
jargon, spun to imply things were all fine and dandy, when in fact the
opposite was the case!
After yet another delay I was told that the new line wouldn't go live until
after 20:00.
I explained that this was not acceptable and that I wanted to speak to someone
that could resolve this matter. He replied that there `wasn't anybody'.
So I asked to speak to his manager, he replied `that's who I was just talking
to', as if to say it wasn't worth it.
I insisted that I be transferred anyway, which I was.
His boss told me that rather than 20:00 it was more likely to be after 24:00
before the changes would be made.
Again I asked to be put through to someone would could help me. I was informed
that there was no one. I suggested that this was not the case, BT didn't all go
home at 6:00. I requested that she find someone. She put me on hold, an hour
later I was still on hold, at that point I had been on the phone for nearly 3
hours.
Our computer systems were in limbo. True there was Internet connectivity via
the old line, but this could switch at any point and we would loose the
connection. I could wait until there was evidence that the lines had been
switched then relocate the routing equipment. But that could be after midnight
according to the latest estimate - and to be fair all estimates so far had
proven to false and given more to acquiesce the customer rather than being based
on fact.
In the end I relocated the equipment in the vain hope that at some point BT
would actually do what they had promised several times before.
And that's where we're currently at. My company has no communications because
of an uncompleted job by BT, everyone at BT has apparently gone home, and there
is no believable idea of when things will be rectified. My bosses don't give a
**bleep** about BT, their broken promises, their internal procedures - all they know
is that I have broken things.
So I was just wondering whether you could be so kind as to answer the following
questions for me:
1, Why were we lead to believe that when the engineers left we would have a new
working internet connection?
2, Why did your engineers slope off without informing us of the situation?
3, Why, when recalled, were we told that the job would be completed in less than an
hour?
4, Why was this not true?
5, Why can't one department in BT talk to another?
6, Why does your helpdesk talk in jargon, and not technical jargon, a BT variety
that is not understandable to those outside the organisation?
7, Why do the departments hide behind the internal infrastructure that then
allows them to say, metaphorically at least, `sorry guv., nothing to do with me,
that's a different section altogether, but unfortunately neither you or I can
communicate with them directly'?
8, Why was I told that the switch happen at 8:00 when it wasn't?
9, Why did the timescale slip to 12:30?
10, Why was I left permanently on hold?
11, Why could I not be transferred to someone who could help me?
12, These changes are simple, it requires a change to a routing table, the could
be done instanteously! Why are we lead to believe, unreasonably, that they are
somehow difficult and time consuming?
13, Can I have a job with BT if mine is no longer available thanks to you guys?
Regards,
Gavin Bungay.

GavinFT wrote:
I'm dreadfully sorry that I can't provide you with the Broadband phone number,
unfortunately, BT have not completed a line switch, and have left my company
without Internet access, so I can't access this information.
Regards,
Gavin
Hi Gavin. Welcome to the forums.
However, your query appears to be business based - this forum is typically for home users. Pop along to the business Forum at :-
http://business.forums.bt.com/
Please can you amend your post to remove personal details such as phone numbers, names and email addresses.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Its like BT don't want my custom, 3 months + for i...

Sorry for the vent but I have to get my sheer frustration about BT out
I live in a rural area, that for years has been plagued with substandard ADSL broadband, 2-3Mb on a good day, so imagine my joy when I find out that BT will be installing Fibre to the Property under a government grant, lucky me you say.
Well after about 6 months of numerous calls and registering my interest, i finally hit what i thought was the jackpot, despite what the checker says, the infrasturucture is all in and complete and they can now accept an order for my property, this was January 30th, with an installation date of 20th February.
Surprisingly for BT an installation surveyor was out a week later, he knocked at the door and with much sucking of breath through teeth said this aint going to be easy. This was despite the new 11m high recently installed dedicated for fibre only pole being 25m clear line of site away. Its my power and phone lines thats the problem he says, the angles are all wrong.
So 30 minutes go by and he says he's got a simple solution, we can get the fibre cable into your garage, but it will require a new pole on the verge, but that shouldn't be a problem as its plainly our fault for not thinking through the placement of the new poles to clear the existing power and phone lines. Having seen them install the new poles, should be no problem thought I its a 15 minute operation with the machinery they have.
So all set thought I, interior installation set for Febraury 20th, a days holiday booked, home hub arrives, only a few days to go until we usher in a new era of 21st century 200Mb speeds.
But No!, on the 11th Feb I get a text to say there's been a delay and its rearanged for 3rd March, ok says I not a long delay, I can wait for the dream of superfast true fibre optic broadband.
But no again, get an email on 21st Feb, saying there is another unspecified delay, they'll be in touch when everything has been solidly arranged. While not happy, there isn't alot I can do.
Check online and the rearranged interior installation is set at 23rd March
its been a couple of weeks I thought I'll call them to chase and confirm everything is on track, well day one on the phone, wait over an hour of just ringing and your call is important to us, and we're really busy at the moment, so I give up. Tried again today left waiting for another hour but finally get through, after 15 minutes of being left on hold while the kindly Emma contacts Openreach to find out what the delay is, she returns to inform me that Openreach claim they do not have the required resources to install the one single pole until 17th April at the earliest, plus then it will take a couple of other teams to do their bit until an engineer can be arranged for the final internal install, so the soonest I'm looking at is early May.
So i'm already at over 2 hours on the phone to them, 3 broken installation dates and 6 weeks in since ordering, and according to BT I will have to wait another 6 weeks at a minimum, probably more like 8 weeks at a minimum the way things have gone
I just can't belive what an incompetant organistaion BT is, I had this all before 18 months ago with the ADSL and phone line when we moved in, depsite their being an active BT phone line they found it beyond themselves to acknowledge its existence despite me calling them from it, we had to wait 3 months then with god knows home many calls and broken promises, its deja vu all over again.
I just can't see what the delay is all about, how can it take 3 months +, its not like they have to build the infrastructure all the way to the exchange, its sat there waiting to be used, which some of my neighbours are already doing. Per BT's own surveyor there's an hours work, including boring the hole for the new pole on the verge, how can it take 3 months+ to arrange and complete an hours work.
Obviously I've had the tried and tested brush off of, we're BT Retail, the work sits with Openreach, we're different companies, well last time I checked you all reported through to the same CEO, so get your acts together for the customers who pay their bills, your salaries and his bonus
And to top it off I've checked my bill to find they've charged me already for the homehub, which i can't use for another 6 weeks at least. What planet are BT on, to think that any of the above would come under prompt and decent customer service.
Rant over, if I could dump BT I would in a heart beat, they've never been able to deliver on a single promise they have ever made me

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
As you know, Openreach works for all Service Providers except the cable companies. BT Retail have no priority over any other provider.
http://www.openreach.co.uk/orpg/home/home.do
This user forum is not the place to complain, as there is nothing customers on here can do about the delay.
Its Openreach you need to direct your complaints to.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HP Customer Escalations Team Lack of Communication and Warranty Replacement

What happens when you need to file a legitimate complaint, but are told, "You're already at the top!"
My HP Envy Touchsmart has been shipped off for repair (under warranty) twice now. First time video went out, second time sound went out. After receiving it back a week ago from a Motherboard replacement, it came back from HP Repair broke! A plastic cover on the back was broke, PLUS... when the computer was turned on, it could not detect the harddrive, I called the repair center and they had me take it apart and we discovered that they also forgot to attach the harddrive back onto the computer! The screw was just hanging. This caused the SATA cable to get pulled and HP determined it was now damaged.
So rather than send it back a third time, I was told that they will replace it. Because computers change, they sent me a proposal 7 days ago for a new one and it's specs, but I was told by my case manager not to accept it if there was anything I did not agree with, so they could make adjustments to the proposal. I did have an issue with something with the video card specs, so I emailed her and explained why. She told me that she would send me another proposal that should suit me better.
A week has gone by and nothing! For the past 5-6 days I have sent appproximately a dozen emails, at least 7 or more phone calls (sometimes twice a day) and I'm always told my case manager is not available, but she will return my call. Days have gone by and I have spoke to 5 differnet case managers and none of them can explain why she will not contact me back. I have explained over and over, at the very least I just want her to tell me she is working on it, or give me an estimate on time, or whatever the hold up is. But I can't even get an aknowledgement that anybody is working on my case!
Today I was told by someone that my case manager is scheduled to call me at 5pm. I was relieved, until that time came and went. I called back and was told she is gone for the day, and AGAIN... they say they will tell her to call me.
The last person I spoked to today actually made it sound like it was my fault for not accepting the proposal I was sent a week ago! Remember, not only is this a defective computer under warranty, but HP themselves did more damage to it!! And they have the nerve to ignore me and take their own sweet time! I am a very patient, reasonable person, but my biggest pet peeve is a lack of communication. And it's such a simple thing to do!
I was also told by the last person I spoke to that my case manager is probably just busy with other cases. That is no excuse! I never demanded a new computer instantly or overnight... all I've been asking for is communication! How long does it take to send an email saying.... "I'm so sorry. We have not forgot about you and are working hard to create a new proposal. Please give me another day or two."... It took me seconds to type that... and I would have been happy enough. Again... no excuse for a lack of communication to your customers.
So today I asked to speak to a boss or a manager or to get a phone number to the HP complaint department, because if they keep following this same pattern, I could be told "we will leave her a message to call you" everyday this week, and the next week, etc. It may never end. He told me, "This is it, you are at the top and there is nobody else to speak to." In other words... "You are at our mercy, we'll help you when we feel like it!".
So if this is the way you are treated (ignored, broken promises of returned phone calls, etc.) at HP's top customer complaints department, I guess the only power left is the customers freedom of speech to let others know what is going on at HP, including the BBB and possibly {Content Removed}.
Buyer Beware!

Chad, welcome to the forum.
I have asked for help for you. I hope by now or soon you should get it solved.
Please click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Broken promises?

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