Billing issue resolution- false promises made by Verizon
Hello,
I have made 4 calls to Verizon to date over the past 3 weeks, spent 3 hours on the phone and counting. Each time, I was "promised" that a billing supervisor would call me back within '24 hours' to resolve the billing issue that I have.
Lies and broken promises. Still waiting to hear back. Do you guys take customer service seriously?
Very disappointed.
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Similar Messages
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Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any number, email or help contacting a reponsive person is appreciated! Thanks!
http://www.BBB.org
File a complaint they will call you.
Good Luck -
I'm a Former Verizon Wireless Employee with Billing Issues the Ruined My Life
>>Duplicate post removed to comply with the Verizon Wireless Terms of Service.
See I'm a Former Verizon Wireless Employee with Billing Issues That Ruined My Life<<
Message was edited by: Verizon ModeratorSorry to hear about your collections mishap, just keep in mind this is a peer to peer forum for customers and you likely will not receive the help you are looking for from Verizon.
Now you say that the account went to collections and you have paid it. So at this point I am not sure what you can negotiate anymore. I've read that if you have something in collections and tell the collecting company that you will pay them if they remove the negative mark from your credit, they will negotiate it with you.
In this situation, if things are as you say and you did not receive the final bill at the correct address, then you may have an argument to take to the credit bureaus. I would file a report with the credit bureaus and see where that takes me, also once your account goes to collections to my knowledge it doesn't have anything to do with Verizon anymore. The debt is between you and the collections company. I would try to contact them and see if you can somehow negotiate having the collection removed from your credit report seeing as the debt has been settled and the bill was never sent to your correct address.
I haven't really ever dealt with an account in collections, so this is just some helpful information I have thought of, if anything is not accurate in how you can deal with this, I apologize. -
Hi All
Need a clarification relating to Billing:
Scenario: Client is in Real Estate business where he collects the Sale consideration in installments; say 10% Down Payment and balance in 7-8 installments, which could go into the next Funancial Year. The Property is considered as Sold and Sales amount realized and booked to Sales Revenue GL A/C only when the Client receives 100% Payment and then an Invoice is prepared. The Installment amounts are treated by the Client as Advances only. And here is what compounds the issue: the Client would like to Dunn the Customers who are unable to keepup their Payment Schedules. This is not a Milestone Billing issue since the Client collects the Installments irrespective of the progress
Issue:
1. The Client does not raise an Invoice until he gets 100% payment. He would like to Dunn the Customer 7 days before the Customer's instalment is due; but unless an Invoice is raised (for the Installment due amount) I can never get to know the Outstanding amount from the Customer and cannot trigger Dunning. The moment an Invoice is raised, the Invoice Amount hits the Revenue A/C also which is not acceptable. One probable solution is to show the Payment terms as 23 days for a 30 day instalment-period so that Dunning is triggered.
2. Would Installment Billing where only one billing Document is created for all of the Installment payments made by the Customer, help?
3. Is Deferred Revenue Recognition the appropriate solution in this scenario, as suggested by SAP in OSS Note No: 779366 modified by Note No: 1172799 where the Client can recognise the Revenue using VF44?. This way, there would be a Claim by the Client on the Customer (by way of an Invoice) without the amount hitting the Sales Revenue A/C. If this route is adopted, can Dunning still be triggered?
This is one vexing issue I am facing and any help is deeply appreciated.
Regards
Ramana N DThese Forums are a place where users help other users. If you need an answer from Verizon directly please Contact Us.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
Poor customer service with resolving billing issue
I ported 3 numbers from my AT&T account to Verizon in the Hudson Valley Mall, Kingston , NY. Matt << last name removed to comply with Verizon Wireless Terms of Service >> who is the stores manager and an excellent sales person encouraged us to each get the new iPhone 6. We also got a hotspot and tablet on the same day. He made a big deal about how there were no activation fees, there were mail in rebates and line credits for bringing our lines over on 12/22/14 as I had mentioned that being so close to Christmas I was anxious not to overspend. He wrote down what our bill would be monthly for 3 iPhones, 1 hotspot and 10GB of data inclusive of tax @$172 prior to my signing up. We subsequently added the tablet since he "introduced" it to my 4 year old daughter while we were signing up as being "free if you get it today with mail in rebate" that was going to add an additional $10/month and $11/month for one line with insurance. That brings the bill to roughly $198 - allowing for an additional $5 for tax on those items.
When I received my first bill there was $70 worth of activation fees and my monthly bill is significantly more than what was marked down for us. I am, what I consider a savvy consumer and asked all of the right questions before committing to your service. I imagined the activation fees were merely an oversight since there had been insurance placed on 2 lines instead of one also. I called customer service to remove the charges erroneously placed on my bill. The agent was happy to remove the insurance but advised me that she'd need to talk to Matt at the store before making further adjustments. (That seemed odd to me, that a company deals with an account on a case by case basis?)I was confident that that would not be a problem as I was certain it was simply an error but the call I received the following day was that the charges could not be removed since activations fees applied to the tablet and hotspot. This was NEVER communicated to me, in fact, it was a selling point that there were none. I did not misunderstand this. I was told by the agent that Matt said if I had any questions or comments that I could address him directly. I sent him a message immediately to which I got no reply and I visited the store and he was miraculously not there.
I am a brand new customer and am disgusted with the treatment or lack of it, I should say, that I have received. The customer service department is based on passing the buck and leads only to dead ends. Resolving this issue seems of little or no importance to you.
Message was edited by: Verizon ModeratorIf the activation fees were on your first bill, you did NOT go to a Verizon store. Verizon stores charge activation fees at the point of sale, not on your first bill. 3rd party retailers are not able to charge activation fees at the point of sale, but are instead added to your first bill. Since you did not pay the activation fees at the point of sale, but instead on your first bill, the store was a 3rd party retailer, premium retailer, etc...
Additionally, while Verizon occasionally waives activation fees they are ALWAYS charged initially, and then refunded within the 1st 2-3 billing cycles. They are NEVER not initially charged but refunded after the fact.
Finally, pointing out that Verizon took the time to edit your post but not address your situation is similar to saying that a hospital took the time to clean your room when a janitor does so, but did not take the time to perform your surgery as a surgeon and janitor have completely different roles for the company, just as a forum moderator and CS agent have at Verizon. One does not perform the tasks assigned to the other, nor do they necessarily even have the knowledge or authority to do so. -
My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do
I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator -
Why is there a billing issue in my account?
Hi! I'd appreciate any support. I had a one-month, one-app subscription to Adobe Photoshop CC, but I decided to upgrade it to a one-year Creative Cloud Photography prepaid membership. I paid for the fees using a different credit card, and I had successfully upgraded my membership.
However, whenever I sign in, Adobe says there is a billing issue with my account.
I hope anyone can help me address this. Thanks a lot!
SophiaHi sophiadedace87,
Do one thing, Close all your Adobe apps open on your machine, then open the Creative cloud desktop apps.
Click on the GEAR icon at the top right corner and then click Preferences. [If there is anything installing from it, cancel that or wait for it then perform these steps.]
Then go to Accounts Tab and sign out from Creative cloud.
Now sign in back with the your email address on which the purchase was made. And then open your apps.
Let me know if still sees the error message.
Regards
Srishti A -
Complaint about my bill and customer service - never expected from Verizon
I have several lines and I live and work out of the country for a big % of the year. Also have one of my CEO's lines on my plan. Our average monthly bill is 6-7K USD. Recently, it popped up to 10,000 USD. Verizon was nice enough to drop it a bit, as I was traveling in a country with no rate plan.
Then things went sideways - bill popped up again, I called to ask about it, and they said that they couldn't do anything. Thats ok, I get it, its a us carrier and I am in Asia.
Here's my proble, I had just paid 4 or 5,000 dollars 2 weeks ago, and they messaged me to say that I had to pay 8000 or they were turning off the phone. For a client who pays, month in and month out, 6-8,000 usd for mroe than a year, isn't there a better way to handle this? But that's fine, I get that, too, so I called into ask about the status, per their request and the lady who answered and spoke with me treated me like a dead beat and she was a bill collector. I was polite, and I just asked to speak to her manager because I wanted to discuss the bill. She wouldn't put a manager on. I asked several times and she kept responding with - why do you need to speak with a manager, what specifically do you need. Finally I raised my voice and said "BECAUSE I WANT TO." I was too busy with work so at that point, I just said to forget it - I will pay the bill online and call someone else at Verizon later to discuss my bill. Then she wouldnt let me off of the phone sh was trying to get authorization to charge the card over the phone, but she needed a zip code to confirm - I finally had to hang up on her. I hung up and then went online and paid my bil (8,0000 USD).
Such a bad experience. I'm at the point where I will break the contract, pay the fee, and move all of my business to ATT. I can only assume they will treat me better, but what a crazy change for Verizon. They have always been such a tight operation, can't understand how they would let someoen like that into their business. Literally drove me away from Verizon.Morgz,
Driving you away from us is most certainly not the goal here. So, allow me to lasso you back in. Now, I know firsthand we're not talking about pocket change here. However, this seems to be a persistent issue that you'd like to get squared away. Pending where you're traveling in Asia and which device you own, we may have something better so you don't worry about overages and calls like this. In fact, check out our trip planner so you can make sure your line is setup properly after cross referencing with your features via My Verizon http://vz.to/n9PFe9 . Next, pending which device you use, I would recommend contacting our global support team at 908-559-4899 so we can make sure you're set up for success going forward no matter where you are in the world.
EvanO_VZW
Follow us on Twitter @VZWSupport -
Im having a billing issue going on, when i made a previouse purchase they charged my card then they tried to charge it again so now im having trouble updating my other apps and updating apps becuase they blocked me untill i make another payment which i have already made on my card so if someone could simply help me out that would be very appreciated.
What sort of visa card is it, debit or credit ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management -
My Billing Issued Still Unresolved
Now we are going on two months of me not getting the credit that was promised to me. The last rep I spoke to told me it would be a couple of days and now we are going on a month. I also noticed my plan is now $10 higher than the plan I signed the contract for. How could I be going through so much just for internet and cable that I am barely home to watch. I have to divert time to solve these billing issues. Please fix this, I am not a hard guy to please but I do not plan on giving away money based on glitches.
After trying for hours I think I found the problem. I saw that Geert is a Dutch name. I am Dutch as well so it had to do something with the language selection. I changed language to English by choosing United States as continent on the bottom left.
It fixed to problem for me
This is a bug @Adobe
Please fix it.
Thanks! -
Billing issue."Please check your billing information"
I have a billing issue. This is a persistent problem. I have a pop up window that says that Adobe has a problem with my payment. I go to my account and everything looks fine. I called before and was told that it was fixed and that will not happen again. Well, it did happen again. I will like to talk with a person in charge of billing. I this became beyond annoying. Please see attached document.
Check your transaction history and see if the payments have been going through ok or not--don't post any specific account details, here, because this is a public forum that anyone can read:
https://creative.adobe.com/#account/plans
If this has any bearing on the situation, there was a security breach at Adobe back a month or two, ago, and as a result Adobe apparently reported all the millions of credit-card/debits cards as possibly compromised to the issuing banks, and as a result you may have received a new credit or debug card, which could make the old one invalid.
Regardless of what your transaction history shows, I'd get on a chat session with someone at support and see what you can get accomplished--even if they promised something that didn't materialize, last time. Click the yellow Chat Now button on this page:
http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html -
I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
I have managed to change the rest of my accoutn being registered to the UK i think except thisHi..
You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
Click here > Apple - Support - iTunes Store - Contact Us
It wont accept my new card detail as im back in the UK
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.
You need to use a credit card with a billing address in the same country as the delivery address. Since there's no Apple Print Store for Costa Rica I assume you're using the United States print store. Therefore you'll need a credit card with a billing address in the US.
OT -
SUGGESTION TO ADOBE: PLEASE CREATE A PROPER FORUM FOR SUBSCRIPTION AND BILLING ISSUES
I think and many will agree, that it is about time that Adobe would create a forum just for subscription or billing issues.
There are so many people looking for help that taking this issues to a specific forum, would help in reducing the signal to noise ratio and keep a focus on specific topics. Yes, Adobe should fix these issues and I am sure they are being address but creating proper channels would speed up support, from Adobe staff and from people that, for crazy reasons, volunteer here.
I try to help, but sometimes just the Creative CLoud forum is like a raging river of people looking for help and if it was divided in some topics, it would be a great help. So:
- Create a Creative Cloud membership and Billing issues: It is about time
- How-to and technical issues are still well served by the topics.Hi Luis,
Welcome to Adobe Forum,
I completely apprehend your point of view, the billing issues deal with credit card information which are highly secured information, there is only one authorized group taking care of billing issues.
Regarding Invoice issues, please feel free to raise it here, we do try to resolve them at the earliest.
The direct link to Adobe Support is http://adobe.ly/yxj0t6
Regards,
Rajshree -
Customer Service Billing issues
I've been calling about poor internet service since we signed up with Comast/Xfinity. Back at the end of last year October 2014, our internet service went from not bad to non existant! I finally contact Comcast again in Jan 2015 when I discovered that my wifi modem at home through Comcast was not operational and my cell phone data had been picking up the slack. This mounted to $200 additional a month phone bills for data that should have been covered by Comcast billing me $60/mo service. I was told at this time that the modems deteriorate after much use, which I didn't believe but went along with and received a new modem. After we had the new device we knew the customer service tech didn't know what they were talking about because our service hadn't changed. I called again in Feb and asked that a tech come to the home to evaluate the situation. The tech came and said yes you definatly have an issue with no service but it's an outside tech service call and someone else with have to come out and fix. He advised me that I wouldn't be contacted and wouldn't even know when them came because it was outside and I wasn't needed. The Tech also said he would be able to return my prior modem that was replaced. I still haven't received the credit and have been billed for it every month since which is a total of $69.00 that I've paid for something that has been returned to Comcast. And yet again in May I still have maybe 5% internet service when I called Comcast customer serivce again they have to run there stupid test that mean nothing even though I told them the issue is on the outside. This time the rep completely knocked our internet out. No signal whatsoever could be sent to it! It took 4 days to get a service tech out (another long story or disgust with Comcast Service!) it ended up taking 4 techs 2 days to fix our internet service and to get it back up. These tech advised me that they did not see how we even had the 5% internet service that we did because the router at the main box wasn't pushing out enough to even reach our house!!!! So when the customer serivice rep on the phone only wanted to give me a $35 credit because she insisted I had internet service I laughed at her. I asked for a supervisor to contact me and to excalate the ticket #029720852. A Lartasha Roberson at 224-229-6200 x1380630 called me after 48 hours at 2:50pm on 6/19 said she was only in till 3:00pm that day. I called her back 4 times prioir to 3 left messages and called back every day up to today 6/26 and have not had one return call back from her to address this situation! This is not customer service. I don't mind paying for something that I have but when I have to pay double for something I don't have it is not right and it's taking advantage of people!
@ComcastCares No need for a PM. Currently it has been over 43 hours since I sent an email on July 14 at 4:49pm requesting further assistance with continued service and billing issues. This email was sent to the regional ECARE agent Gail A. who was tasked with helping us and Ccd the ECARE team in Tom K's office. In that email I clearly requested that I be contacted by email not phone. So far I've not heard from Regional ECARE agent Gail A. but I received multiple emails from Tom K's ECARE team members saying that they apologize for the inconvenience, they value me as a customer, etc., they are forwarding my request, and I would be contacted wishing 24 hours. The only contact I've had was a voicemail left by Kenneth I. yesterday morning at 11:35 am. I was unaware of that call/voicemail until I was able to check my phone calls/vmail so after 6 pm last night. I called Kenneth I back but left the office at 5:30pm. Left a voicemail requesting once again I be contacted by email not phone. Also sent another email to Gail A. And Tom K's team. Last night my husband I and were unable to access OnDemand to catchup on recent episodes of HBO's True Detective. We tried 3 times betwee (n 9 and 10pm but only got error messages and finally a black screen with the progam info at the bottom. I include pics of the error screens. Fast forward to today, I've received no communication from Kenneth. and now this message from you. Wow! I am underwhelmed to say the least. In addition for some reason im finding it very difficult to enter this reply. I've never had this much trouble using this forum.
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