Browser Type Options are disabled on OpenScript Version: 9.3.1.0 Production

Hi,
I have installed OATS complete suite 9.3.1 on Windows 7 (32 Bit OS).
On OpenScript tool, both Browser Types radio buttons are disabled and Firefox radio button is selected.
I am unable to change the Browser Type in OpenScript preferences.
When I try to record/run a script no browser is launched and unable to run or record scripts.
I have checked my enabled Toolbars on IE 8, I can see Oracle.OATS.OpenScript.IEToolBar.OpenScriptToolBar is selected and enabled.
Version: 9.3.1.0 Production
Build ID: 2.6.1.0036
Can anyone please throw some light on this issue.
Appreciate your help!!!
Thanks,
Satya

Hi Satya,
Restart 'Oracle ATS Helper' service. Then try to record.
If browser not launching after service restart, then go to OATS installed folder (default it is C:\OracleATS). Then open openscript. Then open UninstallBrowserHelpers.bat. Your browser addons will be uninstalled. Then open InstallBrowserHelpers.bat
Open HelperService, then bin( ie, OracleATS\openScript\HelperService\bin). Open UninstallHelperService.bat, after that InstallHelperService.bat, then RunHelperService.bat. Go to services and make sure that 'Oracle ATS Helper' service is running.
Then try your recording!!!
Please let me know the result.
Regards,
Deepu M

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