BT admit that there IS a problem with downloading ...
Unbelievable. After submitting a formal complaint, I have just had a call from someone at BT admitting that there IS a problem with BT Net Protect Plus not downloading properly. They are apparently "working on it" and I should get a call shortly when the issue is resolved, after which time it should download ok. This is after spending the best part of 2 days trying unsuccessfully endless times to download it, after the goons in the BT callcentre helpline blamed ME for causing my OWN problem. However, I will believe it when I see it.
Well wonders never cease. Had a call from India to say problem with Net Protect Plus had been identified and resolved. Tried again, and this time it downloaded in a few minutes and installed immediately, no problem whatsoever. This is after 2 days of me trying unsuccessfully to download it and tearing my hair out because it failed every time. They had blamed me for the problem! Would be a help if in future the helpline in India do not assume users are causing their own problems, and take on board the fact that there may actually be a problem at the BT end of things.
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So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks
There is a backup plan after doing the Restore. Read this.
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I have have an early 2008 imac 8,1 It has been a good machine no problems. UNTIL we downloaded Mt Lion. We can no longer use facetime. We click on the icon it comes up, tries to connect then it disappears with the message that there was a problem with the C_L Kernel Plugin. We can go on line without difficulty, everything else seems to be working. Searching the internet shows that others have had the same problem with Mt Lion. But so far I haven't found a solution. We have wiped the drive reloaded snow leopard then downloaded Mt Lion again. We put in a NEW hard drive and reloaded snow leopard then Mt Lion. We have changed out ram using apple ram. But we still get the same result. Everything works except for Facetime. Is there some patch we have missed? Facetime DOES work on our ipads without a hitch so I doubt it's the internet connection. We've tried the imac both wirelessly as the ipads run and hardwired and get no where fast. So any help at all would be appreciated. We live in the boonies, the nearest mac repair is over 150 miles away so this is pretty nuch a do it myself affair. We know the machine is old by most standards today. But we pretty much run our machines until they can't power up. So we'd like to get this one back on its perch so to speak with its face time working.
Thank you ahead of time for any advise help given.A log may help determine what the issue is ...
Open the Console app located in HD > Applications > Utilites
Select: System Diagnostic Reports on the left.
Copy and paste the most recent kernel panic or crash log in your Reply. -
I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
When trying to install io5 on my iphone4 I get an error message during the updtae that there is a problem with backup and if I continue with the update, all the data will be deleted from my phone. I cancelled the update and my phone is fne. Has anyone else experience this? What is the cause/solution?
Yhanks!DON'T DO IT! Read the threads ... there is a MAJOR problem with updating iPhones 3GS/4 to iOS 5.
Take it to the Apple store and ask them to do it.
I repeat: DON'T DO IT YOURSELF.
(Voice of experience.) -
when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.
Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick -
Why can't I down load a free app I get a message that there is a problem with my payment method but I gave all information correctly , I did recently change my card no because I lost my old one .i did change the no. On my account HOPE YOU HAVE SOME SUGGESTIONS I DON'T SEE WHY THEY HAVE TO CHECKMY PAYMENT METHOD FOR A FREE GAME
Contact iTunes customer support.
We're all users like yourself and as such have no access to your account. -
my PowerBook G4 has crashed 4 times in the last week. I got a message that there is a problem with the Mac OS Kernal. Does anyone know what this means?
Kernel panics are usually caused by a hardware problem – frequently RAM, a USB device or a Firewire device. What external devices do you have connected? When trying to troubleshoot problems, disconnect all external devices except your monitor, keyboard and mouse. Do you experience the same problems?
To eliminate RAM being the problem, Look at this link: Testing RAM @ http://guides.macrumors.com/Testing_RAM Then download & use Memtest & Ramber.
Do you have an Apple Hardware Test disc? Running the Apple Hardware Test in Loop Mode is an excellent troubleshooting step for finding intermittent hardware problems. It is especially useful when troubleshooting intermittent kernel panics. If Loop Mode is supported by the version of the Apple Hardware Test you are using, you run the Extended Test in Loop Mode by pressing Control-L before starting the test. Looping On should appear in the right window. Then click the Extended Test button.The test will run continuously until a problem is found. If a problem is found, the test will cease to loop, indicating the problem it found. If the test fails, be sure to write down the exact message associated with the failure.In some cases, RAM problems did not show up until nearly 40 loops, so give it a good run.
May be a solution on one of these links.
http://support.apple.com/kb/TS3742 What's a "kernel panic"? (Mac OS X)
http://www.macmaps.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.index-site.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.thexlab.com/faqs/kernelpanics.html Resolving Kernel Panics
http://www.macfixit.com/article.php?story=20060911080447777 Avoiding and eliminating Kernel panics
http://macosg.com/group/viewtopic.php?t=800 12-Step Program to Isolate Freezes and/or Kernel Panics
Cheers, Tom -
I heard that there was a problem with Apple being vulnerable to Hackers. Has anyone seen an update for this issue? My IPad received the update last night but I have not seen anything for Safari.
Mac OS X 10.9.2 was released today for this issue and others. Earlier versions are not affected.
See this Apple article - http://support.apple.com/kb/HT6114
You can use the Mac app store to do the update or download it directly from here - http://support.apple.com/kb/DL1725
Best of luck. -
I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I just heard a news report that there is a problem with malware in mac computers that came through a recent java update. Is this true? If so, what should be done about it?
As usual those "news" reports mangled the facts and got most of the story completely wrong. This particular attack did not arise through a Java update, it was distributed through a fraudulent Flash download popup window, or malicious websites that Safari is designed to block.
If you run Java on your Mac you may be vulnerable to this malware. If you do not run Java there is no risk. If you routinely keep your Mac up to date with Software Update the risk is greatly reduced.
Shut off the mass market junk that masquerades as "news" and read this to learn some real facts:
https://discussions.apple.com/docs/DOC-3271 -
My iphone 4 drop down after that it start showing apple logo i have restored it after that it shows searching on carrier signal and shows that Connect to itune... when i connect it to itune, message came that there is some problem with your iphone.Please help me out.
Hi ahsanikram!
I have an article here for you that can help you troubleshoot this issue with your iPhone:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
If you are still having issues after attempting the troubleshooting steps in the previous article, see the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
hi i am trying to open a pdf but " preview " is saying that the file cannot be opened or that there is a problem with the file - what do i do? :-)
Try opening the file using Adobe Reader.
Clinton -
When I try to update my apps, I keep getting the message that there is a problem with my billing information even though this is the billing information I have always used in purchasing my apps. What do I do?
You probably need to confirm the security code of your CC. Log into your account an input this, even if it's already there.
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Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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