BT Answer 1571

Yesterday I was connected to a telephone and broadband package and apparently I have BT Answer 1571 which I have not heard of or used before.
I have a telehpone that is old (I am guessing 10 years old maybe more) so I am not sure if I am able to utilise BT answer 1571.
When I pick up the receiver I hear a broken dialing tone which confused me but apparently my Mother called when I was out and she was told by a recorded voice that she can leave a message which she has done.
I am guessing this is why I can hear the broken dialing tone?
How can I hear the message she left? How can I reset the dialing tone to how it was before the message was left?

greengrass wrote:
Yesterday I was connected to a telephone and broadband package and apparently I have BT Answer 1571 which I have not heard of or used before.
I have a telehpone that is old (I am guessing 10 years old maybe more) so I am not sure if I am able to utilise BT answer 1571.
When I pick up the receiver I hear a broken dialing tone which confused me but apparently my Mother called when I was out and she was told by a recorded voice that she can leave a message which she has done.
I am guessing this is why I can hear the broken dialing tone?
How can I hear the message she left? How can I reset the dialing tone to how it was before the message was left?
Hi.
As mentioned, just dial 1571 and you be presented with some options to hear, delete and store (up to 21 days) the message. You may get the chance to press a digit to dial the received number after hearing the message if the number is also stored, but note that doing so will incur a facility charge.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Similar Messages

Caller Display/BT Answer 1571 charges

Unbeknownst to me, Caller Display and BT Answer 1571 have been free since 2005 yet BT have been charging me £3.50/month (slighlty less before price increases) so I have been paying unnessarily for 9 years! I queried this with them and they said £1.75 of it was for BT Answer 1571 which I don't recall ever signing up to and does not appear anywhere on my bill. All that appears on my bill is £3.50 for Caller Display. How was I supposed to know I had 1571 and had been paying for it?!?
It is a really deceitful way of getting money out of their customers because I presumably didn't specifically tell them I would now like it free instead of paying for it.
I signed up to Caller Display about 17 years ago when it was chargeble but would have expected them to drop the charge in 2005 when it became free for everyone else, silly me.
BTW I have now cancelled it and signed up to BT Privacy for 12 months so am now getting it free. This doesn't help me recoup the £100's I lost though!
Hope this post at least helps someone else pick up on it.

They started charging for this service for all customers at the start of this year,
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Remove calling features - Answer 1571 and Privacy ...

I've just ordered a new connection, and decided to opt into the "free" calling features Answer 1571 and Privacy at Home. After completing the order I was notified by email that these features are only free under certain conditions, otherwise there's an additional monthly charge. This was probably mentioned somewhere while I was ordering it, but I didn't see it so I'm guessing it was buried in small print.
I'd like to opt out of these calling features to avoid having to pay any additional charges, but I can't find any information on how to change which calling features I'm subscribed to. Please can you let me know how to turn off Answer 1571 and Privacy at Home.
I'd also like to make a suggestion: You should make it clear to your customers that there are hidden charges associated with these "free" services before they place their orders.
-Mike

You may be able to visit www.bt.com/myaccount. there is a link on there to changing your calling features, if not it's a call to 150
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BT 1571 Doesn't answer my calls?

Hi,
I've had 1571 activated for some time now but have realised it doesn't answer incoming calls if I don't pick up? I believe it should pick up after 6 rings but it never does, not even after 20-30 rings.
If I dial 1571 from my phone it says I have no message and asks if I want to record a personal greeting so the service is on. I don't have an answerphone either is just a standard BT Calypso 120 Twin Cordless.
Any ideas? Anyone I can email about this? I don't think I can bear phoning up to go through something so trivial, I'd rather email someone and have them look into it
TIA

Patty-L wrote:
I have the opposite problem, for me 1571 cuts in too soon ? 7 rings approx
Apparently apart from having 1571 turned off and buying an new phone/answering machine,
there's nothing I can do (or is there) , except walk around house or garden with my phone in my pocket
Pat
If you paid for BT Call Minder as apposed to BT Answer 1571 you have the option to extend the ring answer time. i believe up to 11 rings.
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1571 & BT Caller display

The generic email I've received about the January 2014 price increases mentions the new charges of £1.75 for BT 1571 and for BT Privacy but does not explain if I have these services (it is generic after all!). How can I find out if I have them? They're not mentioned on my (pdf) bills or on the My BT webpage (all this says is "Get BT privacy, BT answer 1571, and BT 1471 calling features at no extra cost" which is some kind of a joke). If I only find out after my first bill after the January increase will the charges be refunded since it hasn't been made clear to me that I have these services?

this was covered here I think http://community.bt.com/t5/Bills-Packages/Jan-2014-price-rises-are-confusing-re-1571/td-p/1038802
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BT DIVERSE 7460 Answer Phone pick up on busy

I have a BT Diverse 7460 with answer phone which works well. When I am on a call and another call is made to my number the caller receives the busy tone. Is there a way to confirgure the phone to connect the second caller to the answer phone, or does this require additional equipment?

No, as your phone line can only accept one incoming call.
If you use the answer 1571 service, then the caller can leave a message which you can then listen to, even if your line is busy.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BB Talk messaging/1571

I have set up messaging with my BB talk account online. When logged in to my BB talk account it shows as being set up as below. When I try to use 1571 with softphone, however, I get the message that "BT answer 1571 is not enabled on this line - please change your line settings online using the BT Broadband talk webpage".
Any ideas what I am doing wrong?
Calling features
Messaging
Divert calls to Voicemail when unanswered
Divert calls to Voicemail when busy

Hi Cara_xx2000,
Welcome to the forum and thank you for posting. BT answer 1571 will only work with you normal land line and Broadband talk service. 1571 will not work with softphone.
If you need any help setting up 1571 on your Broadband Talk line, take a look at the link below.
http://bt.custhelp.com/app/answers/detail/a_id/7649/kw/Broadband%20talk/c/345,354,382
Thanks
Paddy,
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Enhanced BT Answer on the hub line?

Printer/fax will kick in at a max of 9 rings. The Hub BT Answer kicks in at 10 or 11 rings which means that no voice callers get to leave a message. BT Enquires seem unsure whether there is an enhanced service for the hub line similar to the landline bt answer whereby I could change the answer rings to less than that of the fax. Does any one know a solution other than swapping the fax to the landline or buying a separate answer phone that I can control?

Hi greenyaris,
I am not too sure what you mean, are you referring to BT Answer 1571? This will give people the option to leave a message, are callers unable to do so? Or have I got the wrong end of the stick here
Cheers,
Stephanie
Stephanie
BTCare Community Manager
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Anytime Call Plan

I recently signed up to The Unlimited Anytime Plan........and was under the impression that Caller Display was Free......however the caller display has never worked, so I called BT and was informed that it should have been activated and apologised but it would be activated within 24 hours.
Later that day I was browsing BT's home page and checked the Anytime Plan and it was as set out below :
The Unlimited Anytime Plan includes:
Phone security and privacy See who's calling before you answer, keep your number private and stop unwanted sales calls – all for no extra cost when you sign up.
But Under The legal stuff at bottom of page -
Calling Plans and line rental:
Unlimited Anytime Plan – 3 months free. Offer extended to 30th June for orders placed via BT.com or by special invitation. Available to new Unlimited Anytime Plan residential customers signing up for 12 months. Usual cost of Plan (£4.99 a month) payable from month 4. Discount via bill credit. Line rental payable at £11.54 a month with Direct Debit and paper free billing. Cannot be used in conjunction with any other offer and may be withdrawn at any time. Exclusions and conditions apply.
Call Features at no extra cost. Customers must make at least two chargeable calls with BT per month, otherwise BT reserves the right to charge £2.59 a month for BT Caller Display or £1 per a month for the standard BT Answer 1571 service.
So I rang BT again and the operator confirmed that I would have to make two chargeable calls per month...I asked for it to be deactivated which was confirmed.
The following day lo and behold the Caller Display started working on my phone. I again phoned BT and was told that NO the charges did not apply as set out above but I asked for it to be deactivated, which was confirmed.
Lesson learned - All that glitters is not gold.
Solved!
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That's not what it says in BT's official price guide. For Privacy at Home, the eligibility criteria are:
"In order to be eligible, Consumer customers must make at least 6 chargeable or inclusive calls per quarter with BT, (excludes calls made with BT Broadband Talk or Chargecard). Should these calls not be made, a charge of £7.77(Inc VAT) per quarter will be applied for the Caller Display service. Business customers are excluded from the BT Privacy At Home package.
Consumer customers who are billed monthly must make at least 2 chargeable or inclusive calls per month with BT otherwise a charge of £2.59(Inc VAT) per month will be applied for the Caller Display service.
The Caller Display element of Privacy At Home is subject to availability."
http://www.bt.com/pricing/current/Exch_Lines_boo/2-3410_d0e53.htm
In other words you only have to make 2 calls a month, NOT 2 paid calls a month.

Contract renewal rip off

Ok so month every month we pay our bt bill - our account was in credit.
Last month the remote started acting up (we were well out of our previous contract) however when i contacted BT they said if I renewed my contract I would get a new box and my package price would actually come down slightly.
I was told there would be no extra charges, and that my direct debit dates would stay the same and that my monthly amount would decrease slightly.
So what happened?
1) The Direct debit did not come out on the usual date - BT tried to take a few days later than normal
2) The Direct debit amount did NOT decrease - it WENT UP by roughly 50%
3) The direct debit was returned ( we left enough in that account to cover the usual amount but not 50% more
4) They resubmitted the increased direct debit and took the extra money
5) They ignored an emailed formal complaint
6) live chat today was a complete joke
The details are
Including bt infinity our whole package comes to £88.89 per month - we have been paying £97.50 per month which keeps our account in credit
However because i renewed the contract BT took £141.50 !!!
now apparently this is to clear the 'balance' - I questioned this because how can ther be an outstanding balance when we paid more than our bill EVERY month.
So according to Live chat i have been billed for
Line Rental 8 May-7 Aug 15 £ 50.97
BT Answer 1571 8 May-7 Aug 15 £ 5.55
Broadband and Calls 8 May-7 Aug 15 £ 72.30
Refund: BT TV- Unlimited ExtraW24 Apr-7 May 15 - £ 7.00
Subscription
Refund: Sky Sports 1 and Sky Sports 2W23 Apr-7 May 15 - £ 11.00
Refund: Sky MoviesW23 Apr-7 May 15 - £ 6.75
BT TV - Entertainment 23 Apr-7 May 15 £ 3.73
BT TV - Entertainment 8 May-7 Aug 15 £ 22.35
Sky Sports 1 and Sky Sports 2 23 Apr-7 May 15 £ 11.00
Sky Sports 1 and Sky Sports 2 8 May-7 Aug 15 £ 66.00
Sky Movies 23 Apr-7 May 15 £ 6.75
Sky Movies 8 May-7 Aug 15 £ 40.50
BT Sport HD Pack 20 Apr-7 May 15 £ 1.80
BT Sport HD Pack 8 May-7 Aug 15 £ 9.00
now perhaps someone can help explain this to me because it looks like as a result of me renewing my contract (i was told there would be no extra charges) that i am being billed now for services up until August !!!
Apparently a superivisor will contact me within 24-48 hours .... I wont hold my breath
So beware - if you renew your contract it WILL cost you more money even if they tell you it wont...in my case it has cost me £52.61 plus bank charges for my 'FREE' bt vision box

if online chat can't help sort this out then see if mods can they will post a contact us link
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Selective use of BT Call Minder? Make ring count ...

With Caller Line ID (CLI), I answer identified calls. Anonymous calls (Witheld, etc) I ignore - the phone rings, then if they're serious they leave a message. But I do have to go the phone to identify this as an unwanted call.
How can I further minimise the nuisance, and divert ALL unidentifiable calls directly and immediately to BT Call Minder, so they don't even cause the phone to ring out?
Then I don't have to waste my time going to the phone to read the CLI, and can pick up any real message later.
I'm sure it must be technically possible - just an extension of call barring really?

Hi
Is it call minder you have or BT Answer 1571?
If it is call minder you can change the ring down to zero (imediate answer)
If you have BT Answer 1571 you cannot chenge the setting.
check out the BT Call minder user guide here (Page 8 for ring settings)
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Regular silent calls from BT (!!) on a TPS registe...

008007312687 is ringing me several times a day and is silent/clicks and breaks call when answered.
Search on internet shows this to be coming from BT Broadband Sales. I am registered with the TPS.
How do I put a stop to these calls ??
I have already previously spoken to BT Broadband (who were calling from another number regularly after installing an FTTC box nearby) and got them to stop calling after they kept ringing and offering a faster connection than my 50Mbit Virgin cable - yeah right, I'm sure they can do that - in their dreams....
Solved!
Go to Solution.

This is not a TPS issue, it is a SILENT CALLS issue.
Failure to register with the TPS, or exemption under the terms of the regulations covering it, CANNOT BE TAKEN AS A WILLINGNESS TO RECEIVE SILENT CALLS.
There are no circumstances under which it is acceptable to ever hang up in silence once someone has answered a call.
For a company with the history and reputation of BT to fail to respect this basic rule of conduct when using the telephone is a disgrace.
Because companies who provide answering services (e.g. BT answer 1571) fail to provide a clearly detectable signal when this facility is engaged, it is not possible to automatically determine when an answering service has picked up a call, with a sufficient degree of confidence to warrant use of "Answering Machine Detection" equipment.
These Silent Calls are most likely caused by improper use of such equipment. The fact that Ofcom foolishly encourages its use does not provide a justification for BT to taking advantage of this failure in regulation to knowingly cause nuisance to its customers.
See my Silent Calls Victim blog.

WRONG ADDRESS AND DUPLICATE BILLING

I am sick and tired of BT. I honestly wish that I would have gone with an alternative provider for both line and broadband.
After informing them that I had moved house (provided new address) and said I wanted my old line cancelled and a new line put into my new house with BT Broadband, I have had no end of problems.
After ordering the broadband online (to my new address), with the 'help' of a BT online spokesperson, I was emailed confirmation that the broadband order was going to my OLD address. Within minutes I was on the phone to say that the order address was wrong and that I had moved house and had already informed them of my new address (at that point I then provided my new address over the phone again). I asked for that order to be cancelled and to have the BT Broadband order to go to my new line at my new address. Over the phone I was told that this was done, my address had been changed and that the new BT Broadband order was coming to my new address not my old one.
The BT Broadband did arrive at my new address, however, it had also obviously arrived at my old address too. As I received my first bill for £93 (bearing in mind one broadband order, with line rental and the postage and packaging should have come to just over £40 - as I don't make phonecalls with my BT line.) Therefore, I had been charged for delivery of two home hubs, two broadband packages and 2 line rentals.
After phoning up again and explaining yet again that all I wanted to do was cancel my old line and have a new line at my new house and have Broadband installed (for the first time from BT) as I had always had Virgin beforehand - with no problems may I add! The BT man at the end said it was an error and that I was going to be refunded the duplicate amounts and I gave him my new address AGAIN, and he said that was changed so no more mail would be delivered there. I wanted a promise that this duplication wouldn't happen again next month, when I got billed again, however he said he was worried that it might. He gave me a reference number and said he would sort it out offline with his managers and get it sorted. He said that if I phoned again to ask about the case I should just give the reference number and anyone looking at my account would see the notes on it and would know the past history of this problem...so I wouldn't have to go through it all again.
A couple days later, I receive more mail from BT, delivered to my old address (I have a redirection service in place at the moment, so I can see what was sent to old address) stating I had requested a payment card for BT. Again I was on the phone, quoting my new reference number so I didn't have to go through it all again. The BT lady could not see anything on my account regarding this. So I told her the story and got her to check the address on my account, which was my OLD address, so I again provided her with my new address!! She checked my bill and said that the refund of the duplication will show up on my online bill within 24 hours, yet it still has not been refunded. The payment card I didn't request was cancelled and as a sign of so say good will she said I will give you the BT Answer 1571 absolutely free and the privacy at home. Usually I don't sign upto these things as usually there is a catch but she said it was absolutely free.
So I have just come home from work to find two letters from BT, funnily enough that were sent to my OLD address, telling me about my new 'order' which will be charged at £1.02 if I don't make 2 calls a month. I had to laugh at the irony of a free goodwill gesture being given to me by BT for them failing at changing my address the account, yet confirming the gesture by sending it to my old address (and to have hidden costs aswell!) To top it off the other letter, to my old address, was asking me to return my BT Equipment. Well I am sorry to say that the BT home hub that was sent by yourselves to the wrong address was never redirected to me and has probably been left outside of the old address somewhere by the postman. But after phoning up relentless amounts of times to BT asking them to change the address, what else can I do! I can't even be bothered to waste my time to speak to BT for them to tell me categorically that they have changed my address to then find it has not been changed.
Words fail me sometimes, although I am sure to Tweet about my BT adventures to let others know that basic things like changing address is too complex for BT to sort out! Do not even get me started to what will happen if I get charged twice every month just because of BT's own admission of error. Really sort it out.
Solved!
Go to Solution.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HELP!!! Ripped off! :(

Hi, I've been with BT for a few months now and I honestly can't praise them up in the slightest... they're awful!
But the main reason I'm on here is to speak to someone based in England that may have had a similar experience...
I'm on the £0 a month contract (all we pay is line rental) as we don't use the house phone, we only have a landline for broadband which is with o2. I recieved a bill a few weeks ago and there was an extra £10 on there, so I phoned up as I was extremely confused... but I found out I was charged for NOT using my phone!!! I was fuming and I do not remember anyone advising me of this when I signed up to BT. I have not signed anything and was not informed. Apparently I have to make 2 chargeable calls a month to stay away from the £10 charge... I would not have minded doing this if I was informed but getting charged £10 for not using something, how does that work? :s And how much does a chargeable call have to cost/last? Would just connecting to a friends phone for a couple of seconds be ok?

The reason you need to make 2 calls is because you either have 1571 or caller display (or both)
Check this out for terms and conditions for 1571
Customers who do not make chargeable or inclusive calls with BT will be charged for BT Answer 1571 standard service. Customers who are billed monthly must make at least two chargeable or inclusive calls with BT in that month (excludes calls made with BT Broadband Talk) or BT will charge (incl. VAT) £1 a month for the standard BT Answer 1571 service. Customers who are billed quarterly must make at least six chargeable or inclusive calls with BT within that quarter or BT will charge (incl. VAT) £3 a quarter.
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Online security - Calling Features

I am concerned that phone Calling Features can be viewed and changed online without any security requirements.
The Sticky posting "Easier ways to order phone handsets & calling features" provides a link for "Ordering calling features online". The "Change Your Calling Features" button on this page only requires a phone number and postcode to be able to view and change the calling features for that line. The only security feature is a check-box "I confirm I am the account holder"! No MyBT registration or Account Number is required. If any changes are made, all that is requested is an email address, which is not verified.
This process strikes me as being open to malicious use. Phone numbers and postcodes are easily associated. The "Start Your Order" page even provides a handy "Don't know postcode" link! This seems to be all that is required to (for example) turn off caller ID or Answer 1571, or sign up for calling features packs on any phone number you like.
Do you not think that perhaps a bit more security is required on this process?

Sometimes the sticky posts can end up on different boards.
Your problem relates to the security on My BT, and hopefully one of the forum moderators will provide you with a reply, as one of them posted the sticky.
This is only a customer to customer forum.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Answer 1571

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