Contract renewal rip off

Ok so month every month we pay our bt bill - our account was in credit.
Last month the remote started acting up (we were well out of our previous contract) however when i contacted BT they said if I renewed my contract I would get a new box and my package price would actually come down slightly.
I was told there would be no extra charges, and that my direct debit dates would stay the same and that my monthly amount would decrease slightly.
So what happened?
1) The Direct debit did not come out on the usual date - BT tried to take a few days later than normal
2) The Direct debit amount did NOT decrease - it WENT UP by roughly 50%
3) The direct debit was returned ( we left enough in that account to cover the usual amount but not 50% more
4) They resubmitted the increased direct debit and took the extra money
5) They ignored an emailed formal complaint
6) live chat today was a complete joke
The details are
Including bt infinity our whole package comes to £88.89 per month - we have been paying £97.50 per month which keeps our account in credit
However because i renewed the contract BT took £141.50 !!!
now apparently this is to clear the 'balance' - I questioned this because how can ther be an outstanding balance when we paid more than our bill EVERY month.
So according to Live chat i have been billed for
Line Rental 8 May-7 Aug 15 £ 50.97
BT Answer 1571 8 May-7 Aug 15 £ 5.55
Broadband and Calls 8 May-7 Aug 15 £ 72.30
Refund: BT TV- Unlimited ExtraW24 Apr-7 May 15 - £ 7.00
Subscription
Refund: Sky Sports 1 and Sky Sports 2W23 Apr-7 May 15 - £ 11.00
Refund: Sky MoviesW23 Apr-7 May 15 - £ 6.75
BT TV - Entertainment 23 Apr-7 May 15 £ 3.73
BT TV - Entertainment 8 May-7 Aug 15 £ 22.35
Sky Sports 1 and Sky Sports 2 23 Apr-7 May 15 £ 11.00
Sky Sports 1 and Sky Sports 2 8 May-7 Aug 15 £ 66.00
Sky Movies 23 Apr-7 May 15 £ 6.75
Sky Movies 8 May-7 Aug 15 £ 40.50
BT Sport HD Pack 20 Apr-7 May 15 £ 1.80
BT Sport HD Pack 8 May-7 Aug 15 £ 9.00
now perhaps someone can help explain this to me because it looks like as a result of me renewing my contract (i was told there would be no extra charges) that i am being billed now for services up until August !!!
Apparently a superivisor will contact me within 24-48 hours .... I wont hold my breath
So beware - if you renew your contract it WILL cost you more money even if they tell you it wont...in my case it has cost me £52.61 plus bank charges for my 'FREE' bt vision box

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Similar Messages

Xperia Play R800x RIP off!!! DO NOT BUY THIS!!!

what a RIP off this Phone have been i will nevere buy a other Xperia Play R800x nevere all so i hop i get the android 2.3.4 or at lest android 4.0 in MAR or i be mader then all get out my next phone when i renew my contrack in 1year will not be have a sony Xperia Play R800x no sir it i wont and i will tell evere one i no not too get it
how dear they keep us R800x ueser waiting like this WE WANT A UPGRADE TOO ANDROID 4.0 FOR R800X

Did you just update the firmware of the router? Did you have the same issue before updating the firmware? Is the firmware now on version 2.1.39.144146? Try to reset and reconfigure the router again. Aside from that, try another phone that you can try for wifi calling and see if you get the same problem even though you have tried another router already.

I am so ripped off by BT

I am not just moaning because I have nothing better to do with my time. I feel like I've been robbed by an organisation that hide behind their size and one-off appologies for the **bleep** i have experienced with them.
the only reason why i'm with BT is because I'm in a bt area and i knew if i go with Sky or virgin i'd still be using bt's network. I just never realised i would end up with what is by far the worst "service provider" on the planet or at least out of anyone ive ever used.
Before i go on about the **bleep** bb speeds i'm experiencing let me just point out that it took me over three weeks from placing my order to actually getting my bb connected. reason - they lost my order or 'wholesale' never dealt with my order. and each time it would be a week more before the order would be dealt with again...only to learn they lost it again. not to worry though...when you phone the call centre, where the automated system tells you you are not a customer after entering the land line number bt gave you, you end up with a sub standard service tech apologising for what ever was wrong...ive had dozens of apologies from BT thus far...and no real improvement.
trust me i could go on...there is sooo much more i had to put up with before i even got to being connected and dealing with the slow broadband speed i have now.
anyway, I'm totally miffed with the fact that I am paying for the top tier braodband package in an area where i used to get atleast 1.5 meg broadband...which was via virgin but not cable...i.e. via BT. no lies the previous property was only two streets up..literally two streets up from there and the house i bought gets no better than 500k.
I was told by the BT salesman (which was a con i'm sure) that BT would be rolling out its new fibre optic cables in my areain the new year ..this clinched the deal for me because I didnt at the time want to sign up via Sky or virgin and be tied into a contract with them if it was only going to be a few months before BT upgraded their network in my area...well midway through Feb now and it seems my connection is no better and seems to be getting worse.
I'd hate to phone them again because a cant bear having another 'cant-give-a-**bleep**-cause-you-cant-touch-me JOBSWORTH' apologise for this rubbish that is my broadband only to go through the same tests with no positive outcome.
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
All i expected when signing up was to have reasonable bb at a high price as i knew Virgin cable is far better but unfortunately not available where i live.
Saldy this seems like too much to ask

quintong wrote:
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf
If I helped, then consider clicking the star to the left

Feeling Ripped Off By VW AGAIN!!!!!

My daughter and I had two horrible Samsung phones with QWRTY boards, the only reason we chose them in the first place. Over the 2 years we had them we replaced both of the original phones and one additional phone in less than 1.5 years. The original phones were replaced by rebuilt phones within 5 months of their activation. Since my daughter's second phone went bad after the 1yr warranty, we wound up borrowing a phone from a friend to get her through the 2 year contract.
When it came time to finally upgrade the pieces of garbage we had we didn't have many choices. The same phone or a basic phones with no features which would have cost about $50. Red flags flying already. I caved and upgraded to 2 smart phones which joined my husband's basic phone. The salesperson said we needed 2 gb of data. The guy said I'd be saving money and that it wasn't going to cost me that much more.
Got my first bill and freaked out. My bill more than doubled!!!!!!!!
I hate Verizon! I hate Verizon! I hate Verizon! Did I mention that I hate Verizon!
Oh, and yeah, here's an interesting tidbit. I tried to pay my Verizon bill at the Verizon store with cash and they told me that there would be a $3.00 service charge for me to make the payment. SERIOUSLY VERIZON???????? Charging to pay cash???????
Maybe it's time for all of us to speak out loudly against the Verizon Rip Off.

AntonioC
Seriously...... a $3 convenience fee to pay cash for your bill at a Verizon store? Going to the store is not a convenience. It's just another way VW is ripping off the customer.
By the way, another rip off was the $27 case I bought for my daughter's phone at the Verizon store that broke within a week because she had to keep taking the case off the phone in order to get the adapter cord to work properly so her phone would charge. Going to the store is not a "convenience" but now I have to make another trip back there to get this resolved. Nothing is ever easy with VW.
And yeah, my phone still drops calls, a lot.
I don't believe for a minute that Verizon loves its customers. They just love the money they keep squeezing out of us.
Sorry Antonio, nothing against you personally, I know you are just towing the corporate line.

Rip Off!

About a tear ago, ATT swallowed up Alltel in southern Illinois, I have been a loyal Alltel CONTRACT customer since 1999. I was happy with my service.
Now, since you have taken over, My service sucks!
You told us our coverage would stay the same, IT DID NOT!
you told us our rates would not change, IT DID! I AM PAYING MORE FOR LESS!
You lied to us! You have engaged in deceptive practices!
I cant even use my phone on my commute to work anymore!
A few weeks ago, my wife had a flat tire on a remote stretch of road with NO SERVICE where there used to be with Alltel!
She had to walk to a strangers house to call me!
I AM VERY ANGRY!
[Legal discussions are not permitted per the Guidelines]
WHO DO YOU THINK YOU ARE?
Do you think just because you are a giant corporation that you are above the law and are able to blatantly RIP OFF your customers with NO CONSEQUENCE?
Do you think we are a bunch of dumb hicks that will just lie down and eat your bull?
WRONG!!!
You put my wifes life in danger and that was a serious mistake!
We had NO SAY in your take over and now we are stuck with your inferior service?
[Please keep it courteous]

Hi there
I understand your frustration regarding your coverage and rate plan costs. I’d be happy to look into this for you to see what changes have occurred. Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to reach you
Full street address
Thanks,
Charise

Contract Renewal Question

Hey,
Currently, I'm on a family plan(5 people) and we're able to upgrade our phones and contracts in July. My family really wants to upgrade, they hate their phones, so it'll happen right around when it's available. The question arrives here however: I am interested in getting an iPhone and a refresh of it is probably a couple months out. If we upgrade, would I be able to defer my upgrade until the next one is released? Or would I need to do it at the time of the contract renewal?
Thanks.

Once your upgrade date occurs you can do so whenever you want. That being said, for whomever is the account owner, you only have 6 months from when you are eligible for a 2 year upgrade to use your last NE2 credit ($35 or $50) After 6 months, you still get two year pricing, but you will not receive the add'l credit.

I have been completely Ripped off by these People

I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.

Welcome to this forum.
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When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I am a recent Apple convert and feel like I have been ripped off

I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.

bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/

RIM ripping off everyone outside of US (pretty much)

I am a ridiculously loyal Blackberry user. For a short while (two weeks) I defected to the iPhone, but quickly realized it was mistake and came straight back.
I did buy an iPad when they came out, but I actually prefer my Playbook so the iPad is gathering dust somewhere in the house.
So, it seriously p****s me off that RIM insist on totally ripping me off when it comes to prices in Blackberry App World.
Many of you reading this won't realize that RIM are charging everyone else exactly the same numerical value for apps, but changing the currency symbol.
So, if an app costs $10 the price in the UK will be £10 and in Europe it will be 10 euros.
This is an amazing rip-off. It is like sticking a finger up at all your loyal customers and figuring out we're all thick and will never know what is going on.
Here's the math. If an app is priced at $10 that is £6.33, which is nowhere near £10. Even if you add in VAT at 20%, it still only adds up to £7.59.
This mean RIM are charging UK customer over THIRTY PER CENT more than US users for exactly the same software. Do the publishers get paid a percentage of this rip-off rate. My guess that RIM are paying out a percent of the $10 price and NOT the £10 they are actually charging.
I was in France last week and wasn't surprised that all the prices were exactly the same, but with just a Euro symbol in front.
Is it any surprise that Apple, who lead the way as far as apps are concerned, ARE charging 69p for a $1 app. That is FAIR and is how it should be.
RIM have a lot to learn if they are going to compete in this market place. A good place for them to start would be to stop ripping of their loyal customers.
I could almost understand it if RIM were an American company, as American companies can be a little bit US-centric (understandable I suppose), but for goodness sake, they're a Canadian company and should know better.
As much as I want to love RIM I am finding it harder and harder to do so, when they behave like this.

You think it's just Blackberry that is ripping people off ? Look at car prices, gas prices, appliances, you name it, the list could go on for ever.
It's called market pricing, making the price to what the market will stand.

How do i get the rest of my code on my itunes gift card if some got ripped off

how do i get the rest of my code on my itunes gift card if some got ripped off?

iTunes Store: Invalid, Inactive, or Illegible codes http://support.apple.com/kb/TS1292

Where can I send a complain to apple support? I am being ripped off by a tech support location in Mexico.

I purchased a Mac Book Air computer 2 months ago in a BEST BUY store in Guadalajara, Mexico.
I was working on my computer when it went off and the battery indicator stoped being on the top bar.
I took the computer to the store, and the people from the geek squad took a look at it, and told me that the problem was the battery, but that I should not worry because just 2 months had passed since I purchased the machine, so I should have the warranty from Apple, and I had also purchased the extended warranty from Best Buy, so I was covered.
The took my computer and gave me a receipt.
2 weeks or so after this I get a phone call from the repair shop to where they sent my machine. This are their infromation:
Making Touch Services, S.A. de C.V., Servicepro ( Suc. Guadalajara) Niños Heroes 2828 Planta Alta · Jardines del Bosque · Guadalajara, Jalisco · C.P. 44520 Tels. (33) 1204 5114 y 1201 7906 · www.mtsmx.com · [email protected]
And they tell me that the computer had been "inmersed in liquid" and therefor my battery, "the flex" and some board had to be replaced, and since the computer had been "inmersed in liquid" (those were the exact words used) the warranty was void, as well as my extended warranty, so if I wanted my brand new computer working again, I have to pay them $4,216 mexican pesos.
The whole situation is ridiculous because the computer is new, I paid for an extra warranty to protect my equipment, and of course I did not "inmersed" my computer in any liquid. However the use of those words is very important to the case, because that "improper use of the equipment" allows them to claim a void warranty and charge me for a reppair of a new equipment!
I asked them for proof of what they were claiming, and they sent a picture of a "flex" on top of a table that had "watery salt stains caused by summersion"
When I Asked the to take a picture of my computer and send it to me, of coursed they did and of course there is no other component that shows any of the damage that appears in the flex.
I am outraged at the whole situation, and I am sure that this would have never happened in the USA. I have been working with apple computers for over 10 years, I currently own 6 apple computers, and this is the first time I am beeing ripped off like this.
How can I get a hold with someone at apple to review my case?

Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753

I just bought OS X Lion and now it says I need to go to the App store and pay even more money to get a newer iPhoto for PhotoStream to work between my iPhone and my computer. Is this a rip off to make us pay more $ or is thereanotherway to update iPhoto?

I just bought OS X Lion and now it says I need to go to the App store and pay even more money to get a newer iPhoto for PhotoStream to work between my iPhone and my computer. Is this a rip off to make us pay more $ or is there another way to update iPhoto?

Yes, you’ll need to upgrade to the latest version of iPhoto for $15. That is the only solution. You can read here if you wish: http://www.macworld.com/article/160380/2011/06/icloud_what_you_need_to_know.html

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
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Feeling Ripped Off - Logic Express 9 Upgrade Issue

Hi, I have been using Logic Express 8 for about a year. I just bought the upgrade for Logic Express 9. I started installing it, entered the serial number and then I was prompted to enter the serial number for my Logic Express 8.
I have since misplaced my LE 8 booklet with the serial number on the back (a bunch of stuff didn't make it to my new apartment in a move). I didn't think this would be a big deal. I thought I would be able to find the serial number of my current version of LE 8 by clicking on the "About Logic Express" tab when I have the program running. However, when you click this all you get is who it is registered to (me) and the version number (8.02).
I called technical support and asked them where I can find the serial number and they said sure, "click on About Logic Express when you have the program open and it will be right there (he also called it the splash page)." It wasn't and isn't. The tech support person said "ah yes, only the previous versions of Logic Express show you the serial number of the version you currently are running." I asked if there was anywhere else that I could find this number and he said "no."
Solutions? He suggested I find my receipt and fax it in and get a new serial number. Impossible, I don't have the receipt. Call the store and see if they can dig it up. Let's get real. It was purchased with Xmas money in cash I got from my parents.
Basically, I'm screwed. I have an opened LE 9 upgrade that I can't return. I have a version of LE 8 that I legally purchased and for some dumb reason there isn't a file or page or something in the program that notes my serial number.
Not fair. I guess I have to tattoo all serial numbers for stuff I purchase from Apple to my arms on the chance that I lose a booklet. Why Apple doesn't include a file or store the serial number of the LE version you are running somewhere on the system is beyond me.
So, I feel ripped off. Apple doesn't care. I thought there would be some way we could work this out (like printing the screenshot of the page that says I am the registered owner) but they would rather try to get another $100 out of a loyal Apple customer and force me to buy LE 9 straight up. I've probably spent about $7,000 on Apple stuff in the past 6 years. I am the definition of a loyal customer.
Not fair.

You didn't buy Logic Express, you merely paid for the right to use it. When you install it, you are presented with the license agreement to which you must agree.
At the top of the agreement it reads "IF YOU DO NOT AGREE TO THE TERMS OF THE LICENSE, YOU MAY RETURN THE APPLE SOFTWARE TO THE PLACE WHERE YOU OBTAINED IT FOR A REFUND...."
So, try taking it back to the store and telling them you declined the license agreement and want a refund.
You can find a copy of the Logic Express license agreement here: http://images.apple.com/legal/sla/docs/logicexpress.pdf

Contract renewal rip off

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