HELP!!! Ripped off! :(

Hi, I've been with BT for a few months now and I honestly can't praise them up in the slightest... they're awful!
But the main reason I'm on here is to speak to someone based in England that may have had a similar experience...
I'm on the £0 a month contract (all we pay is line rental) as we don't use the house phone, we only have a landline for broadband which is with o2. I recieved a bill a few weeks ago and there was an extra £10 on there, so I phoned up as I was extremely confused... but I found out I was charged for NOT using my phone!!! I was fuming and I do not remember anyone advising me of this when I signed up to BT. I have not signed anything and was not informed. Apparently I have to make 2 chargeable calls a month to stay away from the £10 charge... I would not have minded doing this if I was informed but getting charged £10 for not using something, how does that work? :s And how much does a chargeable call have to cost/last? Would just connecting to a friends phone for a couple of seconds be ok?

The reason you need to make 2 calls is because you either have 1571 or caller display (or both)
Check this out for terms and conditions for 1571
Customers who do not make chargeable or inclusive calls with BT will be charged for BT Answer 1571 standard service. Customers who are billed monthly must make at least two chargeable or inclusive calls with BT in that month (excludes calls made with BT Broadband Talk) or BT will charge (incl. VAT) £1 a month for the standard BT Answer 1571 service. Customers who are billed quarterly must make at least six chargeable or inclusive calls with BT within that quarter or BT will charge (incl. VAT) £3 a quarter.
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Similar Messages

  • HELP RIP OFF N CHARGES ARE NOT MINE ON WIRELESS HOTSPOT N I AM ONLY ONE ON AS OWNER  NO OTHERS ON THIS ACCOUNT    BUT SHOWS THERE IS

    I have the same plan and somehow someone has cracked into it and I go over  each month   It shows other managers onmy account and there are none,,,,,I can not pay 2 $500 BILLS  THEY ARE CHARGING ALL KINDS OF STUFF TO MY ACCT  ALL DATING SITES, ALL NORTONS AND MCAFEES TO MY BANK AND IT GOES ON N ON AND ON,,,iTS A RIP OFF AND i NEED SOME HELP WITH THIS AND i HAD NEVER HAD A PROBLEM TIL SOMEONE HACKED INTO FACEBOOK,,,,,wHAT DO i DO?????  THESE ARE NOT MY CHARGES AT ALL  EVEN PRESCRIPTIONS HAVE BEEN ORDERED CHARGED AND GOT ME AND DR IN TROUBLE   PLEASE HELP
    << Personal information removed to comply with Verizon Community ToS >>
    Message was edited by: Verizon Moderator

    Call Verizon about the verIzon stuff. You can remove the account manager from your screen name but before call to tell them these people aren't allowed so it is notated then delete. They might be skeptical of you if you have them deleted before. If there are things done to the account the over the phone people will know hopefully what happened. If there unauthorized and customer service can't do anything go above them. And go to financial services and put yourself in a payment arrangement to keep your service from being worse then it seems.
    I had someone steal 3 lines of service by upgrading the lines with 3 blackberrys bold the new one. It stunk because we tried to cancell it many times and they still let it go through. Yes they charged us $850 and then upgrades and it was billed to account etc. took weeks and we were in an arrangement untill it was taken care because it was sent to a different state then my family. They were saying my dad ordered then when I know he would never get one with a keyboard. He was at work anyways. Anyways sometimes if you get the right person they care about you. At times it might not seem like it when they have this attitude like your guilty of it all.
    We have been through it all with thieves of cards etc and you have to stand up for yourself. Be nice though.

  • When I updated my software version on my ipod touch it wiped out everything, software I had payed for, pictures, music, video. What a rip off. I would just go back to my last version, but I'm sure it wouldn't help. What a ripoff. Does anyone have any idea

    When I updated my ipods touch os version it wiped out all my software I had paid for, my pictures, music, videos, contacts everything. What a rip off. I would just go back to my last version, but I'm sure that wouldn't help. What a racket, make people buy software then put out a new version and wipe there system so they have to buy the software again. Anyone have any idea's?

    You can redownload iTunes pruchases by:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    The iPod backup that iTunes makes during every sync and and as the a early step of an USB update does not contain synced media like apps and music. It has aloways been that way. If rhe synced media is not in your iTunes library when you do the restore it can't be synced to the iPod during a latter part of the update. See:
    iTunes: About iOS backups
    iOS 5: Updating your device to iOS 5

  • I have been completely Ripped off by these People

    I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
    Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
    when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
    Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
    Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
    Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
    "You haven't fully paid your previous bill
    Your previous bill
    £51.36
    Your payment
    6 Feb 14
    We take this amount off what you owe"
    Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
    Broadband and Calls
    5 Feb - 27 Feb 14 £19.29
    This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
    Broadband and Calls
    28 Feb - 27 Mar 14 £26.00
    This is the cost of your Package at £26.00 a month, charged in advance from
    28 Feb 2014 to 27 Mar 2014. This gives you:
    Calling Plan Unlimited Weekend Calls
    Broadband Unlimited BT Infinity 2
    Broadband and Calls
    28 Feb - 27 Mar 14 £28.15
    This is the cost of your Package at £28.15 a month, charged in advance from
    28 Feb 2014 to 27 Mar 2014. This gives you:
    Calling Plan Unlimited Evening and Weekend Plan
    Broadband BT Infinity Option 2
    I am being charged for 2 and a half packages or something.
    My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
    Yours sincerely. Very sad customer.
    Solved!
    Go to Solution.

    Welcome to this forum.
    This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • I am a  recent Apple convert and feel like I have been ripped off

    I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
    I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
    I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.

    bgrad wrote:
    duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
    In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
    I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
    It is not that automatic, but not far from it either.
    I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
    It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
    I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
    I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
    A spare battery is a good thing to have.
    The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
    Just avoid that store in the future. Most places are much better than that.
    The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that.

  • I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

    I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was.  I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

    I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
    The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems  with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
    when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
    Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
    If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here:   ~/Library/Preferences/com.apple.helpviewer.plist    That will take you right to that file.
    (.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
    It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
    You may want to read up on how to repair the disk if necessary or reintsall Lion >  OS X Lion: About Lion Recovery
    Apple - Find Out How - Mac Basics
    How to "switch" from PC to Mac >  Apple - Support - Switch 101
    I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS.   http://developer.apple.com/technologies/mac/

  • I am so ripped off by BT

    I am not just moaning because I have nothing better to do with my time. I feel like I've been robbed by an organisation that hide behind their size and one-off appologies for the **bleep** i have experienced with them.
    the only reason why i'm with BT is because I'm in a bt area and i knew if i go with Sky or virgin i'd still be using bt's network. I just never realised i would end up with what is by far the worst "service provider" on the planet or at least out of anyone ive ever used.
    Before i go on about the **bleep** bb speeds i'm experiencing let me just point out that it took me over three weeks from placing my order to actually getting my bb connected. reason - they lost my order or 'wholesale' never dealt with my order. and each time it would be a week more before the order would be dealt with again...only to learn they lost it again. not to worry though...when you phone the call centre, where the automated system tells you you are not a customer after entering the land line number bt gave you, you end up with a sub standard service tech apologising for what ever was wrong...ive had dozens of apologies from BT thus far...and no real improvement.
    trust me i could go on...there is sooo much more i had to put up with before i even got to being connected and dealing with the slow broadband speed i have now.
    anyway, I'm totally miffed with the fact that I am paying for the top tier braodband package in an area where i used to get atleast 1.5 meg broadband...which was via virgin but not cable...i.e. via BT.  no lies the previous property was only two streets up..literally two streets up from there and the house i bought gets no better than 500k.
    I was told by the BT salesman (which was a con i'm sure) that BT would be rolling out its new fibre optic cables in my areain the new year ..this clinched the deal for me because I didnt at the time want to sign up via Sky or virgin and be tied into a contract with them if it was only going to be a few months before BT upgraded their network in my area...well midway through Feb now and it seems my connection is no better and seems to be getting worse.
    I'd hate to phone them again because a cant bear having another 'cant-give-a-**bleep**-cause-you-cant-touch-me JOBSWORTH' apologise for this rubbish that is my broadband only to go through the same tests with no positive outcome.
    So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
    All i expected when signing up was to have reasonable bb at a high price as i knew Virgin cable is far better but unfortunately not available where i live.
    Saldy this seems like too much to ask

    quintong wrote:
    So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
    http://www.openreach.co.uk/orpg/home/products/supe​r-fastfibreaccess/downloads/fttc_pot_exchs.pdf
    If I helped, then consider clicking the star to the left

  • I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total..  At check out this guy charge me $50.00 care package for each phone and sim card

    I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total..  At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax.  I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

    Welcome to this forum.
    This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Optical drive on iMac at work, barely one year old, won't read CD's....disc utilities shows disc unavailable!  Rarely used and out of warranty, what a rip off!!  I have been on MACS since the 80's and things are getting more and more difficult

    Optical drive on iMac at work, barely one year old, won't read CD's....disc utilities shows disc unavailable!  Rarely used and out of warranty, what a rip off!!  I have been on MACS since the 80's and things are getting more and more difficult to deal with. Why did it quit after barely being used? Any help from Apple?

    It depends on what you mean by "barely one year old". If the iMac is only a couple of days out of warranty, Apple's been known to make exceptions and extend the warranty, though it's by no means guaranteed. If it's several days or more out of warranty, then Apple will fix it, if it's a hardware problem, but the repair won't be free. This is no different now then it would have been with a Mac purchased back in the 80s.
    Why the drive failed, if indeed it has, is impossible to say. Could have been a static shock, a weak component that failed when power was applied, or a mechanical fault in one of the tiny parts used in optical drives and hard drives that finally broke.
    Regards.

  • I never ordered a subscription, I feel ripped off

    I just wanted to try out skype out on a trial basis to see if it was usable for me.  The next thing I know I was billed for a subscription that I was not aware that I ordered.  Very dissatisfied I feel ripped off.  Your service is not geared to be responsive to customers needs.  It really sucks that you did not advise of an auto charge and only allow cancellation after charges are made.  xxxxxxxx

     uhappycustomer wrote:
    It really sucks that you did not advise of an auto charge.
    Hello,
    We did. It's a "recurring" payment (not an auto charge). You agreed to this condition upon signing up, Please see your Terms of Service.
    For a refund contact customer service
    Thank you.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Photoshop Elements 10 is a rip off.

    First it was finding the plugins to open my raw files.Crap for software. A huge hassel as is PSE10 it really sucks.
    Now for weeks the RAW/TIFF will not open to use my RAW/Tiff files PSE 10 crap software.
    If this piece of crap software wasn't bad enough ...This gaud awful softwar will not even open this morning.
    I have had used photoshop elements since PSE6 This software by ADOBE is a worthless rip off pice of crap.

    We understand you're frustrated. We will try our best to help resolve your issue.
    Try resetting your preferences - that usually fixes common errors.
    Exit PSE.
    Open PSE just to the Welcome Screen and press Ctrl + Alt + Shift (Mac: Cmd + Opt + Shift) and keep pressing. 
    Click on "Edit" from the Welcome Screen but keep pressing the keyboard keys - don't let up.
    You will get a little dialog box asking if you want to delete the settings file. Click "Yes."  You can let go of the keyboard keys now. 
    This will rebuild the file for you and often solves the issue.

  • Fed up with N97 flagship rip-off

    I bought this phone just days after it came out back in june here in Holland.. Thus I paid the full price, meaning I would be one of the users which would recieve the latest rifraf to FW the first, with first I mean one of the first of course. I should have smelled sh^t when my phone came like  5-6 days after my order..
    To my surprise I came in contact with N97 users which bought it from a telecom-company which are able to update long before I can.. So my unbranded phone still awaits update while other douches which bought it weeks after me PAYING FAR LESS than me are already up-to-date?? WHAT IS UP WITH THAT??
    Contacting Nokia Care and recieved this dumb useless message: FW is still tested and will be available when stable? What the hell?? Why release it in the first place??
    Another big surprise, hundreds of euro's for a glitchy phone with headset I barely use, whilst other phone-companies offer some (cheap) fulfilling products such as a leather case etc.
    I think this is my OWN fault, I was the one who bought the product, I was the one who trusted Nokia and went through with the phone, I envy family-members who got rid of the piece whilst I still have it in my hand, deffective
    I feel really stupid, for buying this product, Safe to say my first phone was Nokia and always trusted Nokia unfortunately a 600 euro rip-off punished this trust
    NOKIA BACK TO RUBBER BOOTS!!!!!!
    I think I am allowed to write off my frustration in a civilized way as I donated 600 euro's to nokia,
    Message Edited by Sokrates on 06-Nov-2009 02:33 PM
    Message Edited by Sokrates on 06-Nov-2009 02:40 PM

    nottmbantam wrote:
    Lastly, please be careful and what you say on these "discussion" boards, because there is no room for discussion. If you criticise Nokia, your post will be removed. If you continue, you will be banned. It is not a place for discussion at all. I feel it should be renamed User Instruction Forum. It's about how to get info to use your phone. That's about it.
    @ nottmbantam: as you know, we who run this forum only remove posts that clearly violate our guidelines. We do not remove any criticism, as long as it's civil and constructive.
    As for the N97 updates, it's unfortunate that the latest version is not yet available for all markets. To my understanding, new versions are released daily for new countries and the Nokia Software Update team is very aware that many of you are waiting for the version for your product codes.
    @ Sokrates: I can only guess that there may be something specific in the local N97 version that has made it to be released slower than others. But I am sure that the local Nokia Benelux sales office is also very aware of the situation and are working with the software team to get the local versions available as soon as possible. I would think that this is a top priority for them. Unfortunately there are no public release dates for the new versions, but I am sure it's coming and hopefully soon. I'm sorry that I can't help you more with this.
    I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

  • BT Fibre - Mis Sold - Rip Off Product

    BT Fibre - Mis Sold - Rip Off Product
    We bought into the "Fibre" myth.
    We are a rural location, so anything better than 2 Mbps is a bonus
    PHONED BT sales, guaranteed 19Mbps download, so upgraded.
    They installed, initially we had 29 Mbps, which we new would not last.
    7 Weeks later we dropped to 19 Mbps
    Then dropped to 12 Mbps
    We have had several "engineers" test every thing, line, cabinet etc, etc, etc.
    All tests prove our copper line to the "fibre" cabinet has no faults.
    Engineers have tested from the main "In" socket to eliminate any problems within the property and can only get 12 Mbps now.
    We now have 12 Mbps, but that is NOT the 19 Mbps we were promised on the phone by the BT sales person.
    "Wholesale" have now informed us thats the best we can expect .......
    Some points to consider:
    1/ They now say its "up to 19 Mbps", what the heck does that mean?? (Its meant to be a 40 Mbps line) but due to distance, etc, etc, we can only get 12 Mbps now. (Even though we were getting 19 Mbps)
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    If not, I'll try again

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    mende1 wrote:
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