BT Broadband, Xbox Live, Destiny Problems

Hello everyone,
I have just had BT Broadband installed on Monday (22/09) and everyday since I am regularly disconnected from Destiny on Xbox One.
I did not have this problem before with my old broadband provider (EE) and I can't seem to find anyone that works for BT to be able to help me (they blame Xbox Live).
Does anyone know the solution to this problem and why this only happens to Destiny?
I'm using a Home Hub 4, I did try to use my old router, but that doesn't seem to work now BT is installed.
Much appreciate any help!
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The BT homehubs 5's and possibly homehubs 4's are not compatible with games made by activision.
Activision games on xbox one, ps3 and ps4 use demonware port mapping to open the required ports for the game via UPnP.
Problem is that these hubs are not compatible with demonware port mapping. Clearly BT were only interested in getting their hubs working on tablets and laptops. They didn't test the UPnP for gaming at all.
You will very likely have a moderate or strict NAT in Destiny even if the dashboard NAT says open. This is because activision games don't use the standard xbox live ports.
Destiny on xbox one seems to require port 1200. But because the UPnP on the hub is not compatibile with the demonware port mapping it's not getting opened.
You should try setting up port forwarding to forward port 1200 to the xbox one. You would also need to port forward if you want to play other games by activision as well. For instance COD ghosts would need port 3076.
If your disconnections are caused by NAT this should fix it. Although there may be some other compatility problem as well that I don't know about.
Personally I ditched the home hub because of this incompatibilty and bought a new router. I have consistantly open NATs now in the xbox dashboard as well as activision games. Disconnections in Destiny are rare for me.

Similar Messages

Xbox Live Nat problem

Hi guys, I searched around the forum and did the port forwarding, Dmz, UPnP and all that other stuff and it still comes up as moderate. I am wondering if I am doing something wrong or it is because my internet provider is Charter which runs on a private server. -Matt

Please click on the tab "Application and gaming" and click on sub
tab "Port range forwarding"
1) On the first line in Application box type in "Xbox", in start box
type in 88, in end box type in 88, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
2)   On the second line in Application box type in "Xbox", in start box
type in 3074, in end box type in 3074, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
3) Now save the settings
4) Once you return to the setup page, click on the tab "Administration"
and disable the UPNP and save the settings.
5) Now assign the given ip address on your xbox
   ip address :- 192.168.1.20
   subnet mask :- 255.255.255.0
   default gateway :- 192.168.1.1
Please assign the dns address on the xbox
primary dns :- 4.2.2.2
secondary dns :- 192.168.1.1
6) Please try to test your xbox live.

Unable to consistently keep XBOX Live party with multiple consoles from same location.

I have FIOS (Actiontec MI424WR Rev E with firmware 20.10.7.5) and am having problems staying in a party when running two XBOX 360 consoles. Both Xbox's are connected to the router wirelessly. We often like to crreate our own party (of 2) and play the same game (usually COD Black Ops). The problem is we can both log into XBOX Live without problems. However, if we create our own party (of 2) and play the same game we run into trouble. The party may be fine for a random amount of time (minutes or hours), but then one of two scenarios happen. We either get kicked out of the party and cannot rejoin it. Or, we remain in the party, but but cannot play together in the same multiplayer map of the same game. Usually, when this happens I can reboot the router (via the on/off switch) or I have to unplug it for 10 seconds and plug it back in and things work fine for another random amount of time.
I've enabled UPNP and deleted the port forwarding rules for XBOX Live that were already present on the router. In fact there are numerous port forwarding rules defined (by Verizon?) for games and other applications that I know I did not create nor do we use. Anyway, with UPNP enabled, one XBOX has an open NAT while the other always has moderate.
What else can I do to get multiiple XBOX 360 consoles to be able to join XBOX Live and stay in the same party, playing the same game.
Thanks.
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I found a couple of postings of users with the MI424WR Rev E (firmware not specified) who simply turned on UpNp and were able to get multiple xbox 360s online at the same time via the same router.
That got me to thinking... I have an older Xbox 360 (circa 2007) that does not have WiFi built in. So, I am using a gaming adapter that has been assigned a static IP. My understanding is that UpNp requires DHCP and not static IPs. So, I am wondering if the game adapter with its static IP is causing the problem, even though the Xbox it is connected to does NOT have a static IP.
Will be testing this theory tonight when I connect the Xbox directly into the router (no WiFi). If that works than I will put the Xbox back where it normally sits and re-configure the game adapter to DHCP and give it a go.

Express extending Extreme's Network, Xbox Live not connecting.

Hey Everyone!
I have an Airport Express (n version) extending my Airport Extreme's (n version) wifi successfully. My Xbox is connected to my Express via ethernet. My Xbox was able to successfully download a system update, but fails when attempting to update an Xbox Live update. I checked Microsoft's website to make sure Xbox Live was running properly, which it is. My network test on the Xbox tells me that it can connect to the Network, it can connect to the internet, but CANNOT connect to Xbox Live. My ip address does start with 10.0.x.xx, I'm wondering if that is part of the issue? I have never had any issue downloading things on the internet via my laptop. My other idea is that I haven't updated my Xbox in about 6 months, so maybe there's just a large amount of updates and it's receiving a bug of some sort? Can someone help me out here?
-Nate

First, have you had an opportunity to try some of the connectivity troubleshooting options provided by Microsoft for Xbox LIVE? For example, either Xbox LIVE Connection Problems or Xbox LIVE Connection Solution (aka Connection Wizard)? If so, what was the exact error(s) that either were reporting?
Typically, when your console is able to access the Internet, but not to Xbox LIVE, the issue can be one of at least three things: 1) ICMP, 2) NAT, or 3) MTU errors. Were any of these reported when you ran the connectivity tests?

Lumia 800 : XBOX Live problem

Greetings everyone. Recently i bought a Lumia 800 device. I wanted to use the XBOX LIVE feature, but it said that xbox live is not available in my country / region. I live in Croatia and my phone operator is T-Mobile. When will XBOX LIVE feature be available in my country ? Thanks in advance, robi2595.
Solved!
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Hey Robi2595, Welcome to the Nokia Forums!
Im afraid Xbox Live does not support croatia, we are not able to provide any further specific information, however I suggest that you contact Xbox Live support to get a more detailed answer to your query.
You can either go to their forum or contact them via twitter.
Thank you for your post!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Problems with NAT and xbox live

i could once connect to xbox live using my westell 6100g which i received as an upgrade from the regular 6100 about 5 days ago. It worked fine yesterday and today it decided to change my NAT from "Open" to "Moderate".
how can i access my NAT so i can fix this frustrating problem? or how can i fix this ? I tried microsofts solutions including port forwarding but nothing works. my guess is my only option is to change the NAT but the interface of westell 6100's page is barely user friendly, and im a tech savvy guy. any help ?

Your other thread
http://www.dslreports.com/forum/remark,24291307
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Alright, Xbox live problems.

A friend of mine is using the Linksys 10/100 5 port ezxs55w ver. 4.1 as a hub/router for his xbox live.
Ive manually put in the IP, DNS, DHCP, subnet mask, into my XBOX360, and when i test the connection it works. Well, and we are not sure if its the hub, or a problem with microsoft, When i attempt to download an update, the update stalls, times out, and tells me to check my internet connection. I know, for a FACT, that my connection is fine, and when i test it on my xbox, i receive a green light, and the connection is okayd.
Can anyone help me? Ive posted on forums across the net, Emailed Microsoft support yesterday, and been on AIM with a tech support buddy for 4 hours. If this is a microsoft problem, not a problem with the hub, please, let me know, and ill focus my efforts on them.
Thanks much for your time,
-Nathan

It's most likely not an issue with your switch... look into whatever device is providing the DHCP settings, and what it's giving the Xbox. As you've already pointed out, the manual IP configuration works fine.
Ps: PS3's rule
Also... The internet connection might appear to be fine, but if it's disconnecting intermittently it can really mess up firmware/updates if they don't have a interruption recovery.
Message Edited by gyrfalcon on 07-17-2009 09:43 PM

Problems with Xbox live & WRT120N.

Post-script: I've already read just about every thread having to do with Xbox live. None helped me at all.
Well, I just got a WRT120N router recently and I love it. It's fast, and the WiFi range is phenomenal.
Bt, Xbox live doesn't work. I just CAN'T connect. Plain and simple. I get no error message or reason,
just suggestions that don't work. I've probably reset my router/modem 20 times today. No joke.
I've got one of those Wireless N Network adapters for my 360. With my old connection, I could connect.
It was slow, and it sucked, but I could still connect. I don't know what the problem is. My laptop
picks up the internet and I ALWAYS have a full connection anywhere in the house. The wired computers work great,
What do I do? If there are any questions or suggestions for me, go on ahead. I'll do whatever it takes to get this working.

Try this..
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
On the set-up tab change the MTU Size to 1365 and click Save Settings...Click on "Administration" tab and disable the option UPnP and click Save Settings...
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 3074, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box, click Save Settings once done...
2) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
3)Click on the Status tab and take note of DNS1 and DNS2 Addresses...
4) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your XboxIP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
5) Also assign the DNS Addresses on the Xbox
Use DNS1 and DNS2 Addresses you took note off of the router status tab as Primary DNS & Secondary DNS for the xbox...
6) Turn off your modem, router, and Xbox...Wait for a minute...
7) Plug the modem power first, wait for another minute and plug the router power cable, wait another minute and turn on the Xbox and test it...it will connect...

Problems With Xbox live "conection Interupted" HELP

I have a Xbox 360, and have just recently got internet. Its cable internet from comcast, im using a RCA modem, and a Linksys WRT16010 V3 router. Hooked into my router(wired) i have my bluray player, and my Xbox 360; while my computer uses it wirelessly. The problem is whille on Xbox live, playing CODWAW the screen will "jump" and then flash "connection interupted" then kick me off!!! When i set up my xbox i just used the prompts it gave me on the screen. I have tried exchanging the router, called the internet provider and it tested fine. This will happen any time of day even when my computer or bluray player is not on. Is there something i should set up with the router, or my xbox?? please help, for this is very frustrating.

To make your XBOX work perfectly fine with your Router, you need to make certain changes on your router. Follow the settings below :
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
On the set-up tab change the MTU Size to 1365 and click Save Settings...
Click on "Administration" tab and disable the option UPnP and click Save Settings...
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 3074, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box, click Save Settings once done...
2) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
3)Click on the Status tab and take note of DNS1 and DNS2 Addresses...
4) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your Xbox , IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
5) Also assign the DNS Addresses on the Xbox , Use DNS1 and DNS2 Addresses you took note off of the router status tab as Primary DNS & Secondary DNS for the xbox...
6) Turn off your modem, router, and Xbox...Wait for a minute...
7) Plug the modem power first, wait for another minute and plug the router power cable, wait another minute and turn on the Xbox and test it...it will connect...
Now re-connect your XBOX to your Wireless Network again and i think it should work perfectly fine.

Home Hub 3 (type A) compatibility with Xbox Live a...

Just got a new Bt Broadband activated a couple of days ago.
All set up nice, getitng a 8mb download speed which is good for our area.
2 laptops, 1 PC, and a wireless printer all set up using wifi. All good.
Even managed to get Xbox Live connected via wifi.
BUT - when updating any software or games on the XBOX, what used to take seconds is now taking hours!
I even tried my old Dlink router on the new BT Broadband, and it all works fine, but as soon as my Home Hub 3 (type A) is connected, the software updates to the xbox take an age.
All other connections seem fine.
Is it true that Home Hub 3 type 'B' is the best one for using with Xbox Live?
If anyone's had this exact same issue, and managed to solve it - please tell me how.
Thanks
Impster
Solved!
Go to Solution.

Seems to be the same.
The only thing worse (so far) is the BT customer services team. I spent over 3 hours on the phone with various people from BT yesterday. Only when I threatened to cancel the contract did anyone take me seriously.
I really wish I'd stayed with my previous broadband provider.
What I'd like to know is how to resolve this issue - preferably from someone who's had similar experience to mine. I'm not going to go through a troubleshooting process yet again. My HomeHub 3A is simply not compatible with connecting wirelessly with any significant speed to my xbox, nor to my android mobile phone.
I have run every possible check on our line and home network.
The only variable that causes this problem to re-emerge is the Home Hub 3 (type A) which I was sent 2 days ago.

Excessive Lag on Xbox Live, other Services ok. Fa...

Hi, hope you can help.
Since swtiching from TalkTalk at the end of February we;ve been getting an unusual and frustrating amount of lag on Xbox live during multi-player, and some PC Games. The overall broadband speed is the same as it was before with Talk Talk and I've tried our old Netgear router, portforwarding in the HomeHub 3 to the Xbox directly etc but no improvement. (Made sure we had open NAT etc)
It can be incredibly frustrating. We're used to occasional lag as it is 'the internet' but this is not the same but hard to describe! We'd not had any problems with Talk Talk but due to the pretty low speeds available in our area we'd signed up for Infinity as soon as it said we could get it.... turned out the availability was 'in error' on the website/order system (the Infinity order was all through and we had an install date etc) , we'd already left Talk Talk in preparation and had no broadband so signed up for BT Broadband while we waited for Infinity to actually be available... All in all, Whta was supposed to be a positive move has left us with a worse connection for the things that are important to the family
Anyway Hope this is ok to do a new post, wasn't sure whether to tag it onto one of the others, but they are getting pretty long.
We are on 'interleaved' at the moment, can the mods help us get switched to Fastpath to see if that improves it?
Posting stats, managed to keep the router on without a reset for 23 days now that we realise a reset doesn't fix anything!

nice stable connection so contact the mods and ask to be moved from interleaved to fast
contact mods
can take up to 5/6 working days for mods to contact you
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Xbox live issues

Hi there,
I will try to be as specific as possible with my problem and hopefully someone can help
I currently have BT infinity broadband and have done for about a year now always with very few issues
When i first got my router i had to forward my ports to enable me to use xbox live i followed an online tutorial and all was great
Recently (about 2 weeks ago) i started getting an issue whereby my xbox live gets disconnected and i can instantly reconnect, i also use a laptop, iphone and ipad all of which suffer no internet downtime.
It may be completely unrelated but i started getting these issues around the same time i started streaming lovefilm on my xbox 360, i sas halfway threw a film when the first disconnection happened.
There seems to be absolutely no pattern to the disconnections, i could be on xbox live for 2 mins or 20 minutes but once it disconnects once, it does it time and time again in very quick succession, i have checked my routers settings and nothing has changed
I have tried setting a static ip which did not work, ive tried reseting my hub to factory settings and reconfigiring this again did not work, i have messed around with settings on xbox 360 and again did not work.
I have spoken to xbox live support in regards to this matter and they say it is an isp provider issue, what do you guys reckon?
Just ran a number of speed tests at speedtest.net,
Ping: 30 - 35
Download: 25 - 30 mb/s
Upload: 3 - 5 mb/s
Solved!
Go to Solution.

Just a couple of questions.
Have you tried using different Ethernet ports on the home hub, including the Gigabit port?
How long is the Ethernet cable between the home hub and the Xbox?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Macbook & Xbox Live

I've had my laptop set up to a Wireless G Adapter. I have broadband connection.
Well ever since I hooked up Xbox Live to the router when I get on my laptop
it runs slow and when the xbox live is being played it also freezes. I need sugestions
on what typr of router to buy or do I need two?? Please help w' any suggestions!

I was on here looking for something about my g/f's Macbook issues and found this thread and I think I can help.
Depending on the router, you can easily fix this--if your router supports QoS (Quality of Service), you can set your XBox/Xbox 360 as the priority machine.
I have a Linksys WRT54G and it supports QoS--if my g/f is on the 'net downloading or YouTubeing, I'll get lag on the DSL line (3Mbps/768Kbps). However, enabling QoS fixed this by giving the Xbox priority over all other connections and it fixed the issue. I have the Xbox 360 mapped by the Mac address (in case I change Ethernet ports) in the Linksys setup, give it Highest priority. Another way of doing it is by LAN port, and setting that port to be the priority and all others low priority. She hasn't complained about slowness, but it just gives the router incentive to prioritize the XBL connection over all others.
Hope that helps. 2Wire may support it, may not, but my Linksys router was only $50 and it may be worth it to you if that fixes your problem.

Upgraded to extreme and can no longer connect to xbox live

My old airport express died so yesterday I bought an airport extreme to replace it. I had no problems setting it up, my powerbook and powermac connect to the internet just fine. My ps3, wii, and apple tv all connect fine. However I lost the ability to connect to xbox live with my xbox360. Running the "Test Xbox Live Connection" test shows that it passes all the tests and is connected to the internet until it reaches the xbox live test where it fails. According to xbox support there are no current outages or problems with my account.
Since the only thing which has recently changed is the upgrade from airport express to an extreme it seems like that is likely the problem. I thought it might be a NAT or port thing but in the airport setup utility there are no options for changing either NAT or port settings.
Any ideas anyone? It looks like a year ago when the extreme came out there were problems between it and the xbox, but it also looks like they were resolved. Also they caused the xbox not to be able to connect to the network at all, which mine can do.
Thanks very much for any ideas or help. Otherwise the extreme is going to have to go back.

That's a drag.
I wish I could be more help, but I can not think of what the problem would be. I have mine connected to a network that bridges two AEBS to allow for a large area WIFI. I have no problems with either of the 360's connected. I have no special port forwarding or any settings changed to get the connection.
I also know that since I just replaced my main base station for an unrelated problem, that it worked out of the box both times.
I would say try direct connecting it. (the xbox) Not necessarily to correct the problem, but to isolate the AEBS as the problem. I would also try shutting down anything else that may be connecting so you only have a connection with your xbox. Again, none of this will probably solve your issue.... but you can get in contact with customer care or visit a genius bar.
In my experience if you can give detailed results to test you have already performed to trouble shoot, they are very receptive to replacing your product. Isolating the AEBS and saying you know t will connect direct, and that even when it is the only device connected.... it fails. I would also try both wireless and wired if you have both options.
I know it is not the optimal answer.... probably a pain.... but sometimes things just work kinda goofy. I know the stuff works and works great when it does... but I have had my share of issues with apple hardware. The good news is they have never failed me when it comes to taking care of it.
Good Luck !!!
Message was edited by: Dan Jay - Minneapolis

Been complaining about lag on xbox live for a year and Verizon is now ignoring me.

For the past year and a half I have been complaining to verizon about the horrible xbox live service I am getting. They keep telling me there is nothing wrong. I have tried four different routers(verizon and non-verizon with updated firmwares), tried both coax and ethernet, switched every ethernet line twice, played on a 5 foot cable in my garage, had my ont switched, and my fiber re-spliced. Verizon claims nothing is wrong and have tried to get me to stop complaining by telling me "fios is too fast for xbox because games are designed for high latency connections and because fios has no latency slower connections can't keep up so it feels laggy." I posted that response on a xbox gaming forum and promptly had 10 people tell me FIOS runs great on their xbox.
So obviously the problem lies beyond my network and verizon is doing nothing to fix it. I have had a technician come out at least six times and all they run is a speed test. I am getting the speed I am provisioned at but ALL my xbox live games are unplayable online. I believe the problem lies in the first public hop outside because when I run a line quality test,(https://secure.dslreports.com/pingtest) I get an error that says "50ms or more latency between your ip address and your first public internet hop could certainly be bettered with a quality connection"
Just to be sure it wasn't unique my house I walked around my neighborhood and found 2 open wifi networks that were on FIOS and ran the same test. Both of them came back with the same error as me and both had the same first hop as me. To make sure that error wasn't normal for FIOS users I asked those poeple on the xbox live forum to run the test and tell me the results. Every single one of them passed the first hop test and had nearly half the latency, (Here are a few of them) I supplied this information and now they are ignoring me.
Is there any mod or technician here that can provide me with contact information for someone who will look into and fix this problem for me? I believe I have provided significant proof that this problem is not in my network and calling an 800 number and opening a ticket does not help. I have been complaining for a year and a half and nothing has been done. I have lost practically all my xbox live friends because of this and would like to be able to play now that I have more free time. A phone number or email would be great. BTW I am in orange county, CA if that helps.
Thx
dlrober4

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
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BT Broadband, Xbox Live, Destiny Problems

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