BT charging for cancelled BB Talk

I cancelled the BB Talk service in December 2013 and I have a confirmation email of the fact.
In February BT charged me £3.50 for the service which was refunded after phoning to query it.
The same charge has been on every bill since including the latest which went live today despite BT assuring me that the service has been removed from my account.
I have made two phone calls and one live chat to try and resolve this (I have the transcript), but nobody seems to be capable of removing this incorrect charge/service.
I have repeatedly tried to cancel it myself via the on-line link, but it just says it cannot continue with the cancellation, presumably because I do not have the service!
I would be grateful if somebody can recommend a number to call where I'm likely to get some success sorting this out. The Indian call centre have been very, very poor and in one case very unprofessional. Live chat is obviously no better.
At the moment I am faced with phoning each month to get a refund with no options to stop it happening again.
Thanks for any help.
Solved!
Go to Solution.

Hi Andrew600,
Thanks for posting!
I'm sorry that you're still seeing charges on your bill for Broadband Talk after you've cancelled the service. I can help sort this out from here.
To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods". If you could also include the link to this thread when you complete the form that would be great. When we've received your details we'll go from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Charged for cancelled subscription

Dear Adobe,
much as I dislike the thought of posting my private business on an open forum, I have no choice in this matter as your chatlines hardley ever seem to be available.
I signed up for a one-month trial of Indesign CC, then decided to deactivate my subscription (well before the month was up) so that I would not be charged. I had the chat below which led me to believe I didn't need to take any more steps to ensure deactivation. But no, I have now been charged for a month's use, despite alerting Adobe that I wanted to unsubscribe and then uninstalling the program from my computer.
Please make sure I am unsubscribed and refund my credit card immediately.
I am very unhappy to see the number of people on these forums who have similar problems, so I will have a hard time ever trusting Adobe again.
Kate Horgan (Katya Ivanova).
General Info
Chat start time
Nov 3, 2014 6:36:35 AM EST
Chat end time
Nov 3, 2014 6:49:45 AM EST
Duration (actual chatting time)
00:13:09
Operator
Justin
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Justin'
Justin: Hello! Welcome to Adobe Customer Service.
Justin: Hi Katya.
Katya Ivanova: Hello, please cancel my membership
Justin: I understand that you wish to cancel your subscription. Let me check and help you with this.
Katya Ivanova: What do I need to do?
Justin: May I know the reason why you want to cancel the subscription?
Katya Ivanova: I'm not using it enough to justify the price.
Justin: I checked and see that there is no paid subscription under the account: [removed personal information]
Justin: May I know which subscription you are talking about?
Katya Ivanova: I signed up for the free month, but don't want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want that to go ahead. Thanks.
info: Your chat transcript will be sent to [removed personal information] at the end of your chat.
Katya Ivanova: Hello?
Justin: The subscription will be renewed only if you place new order after you get the notification. However, you can uninstall the applications and you will not be charged further.
Katya Ivanova: Okay, I will uninstall, thank you.
Justin: You are welcome.
Justin: Is there anything else I can help you with?
Justin: Are we still connected?
Katya Ivanova: Yes please can you tell me how to get rid of the Adobe updater? It's always on my menu bar.
Katya Ivanova: thanks
Justin: Once you uninstall the application, you will not get the update notifications.
Katya Ivanova: Okay, thank you. Bye bye.
Justin: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Message was edited by: Beverley Gray - removed personal information

Hi there
As the agent explained, there were no paid subscriptions under the account details you provided so there was nothing to cancel.
Could you please check and let me know if you used a different email address to sign up for the subscription.
Please send a private message with the details so I can look into this.
Kind regards
Bev

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Being charged for cancelled service

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kananga wrote:
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Contact Mods at
[email protected]
include a link to this topic account number and phone number
If any post helps tick the star box on the left
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No other way to contact Adobe. All Email undeliverable.

These are user to user forums
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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