BT Employee Broadband cut off - Automatically bill...

Hello,
I received BT Employee Broadband from a family member who was working for BT, their employment ended about a month ago, and I have been waiting for a call from BT to notify me of the end of service and options available.
I havn't received any calls or messages until this evening with a text message and an e-mail thanking me for my order for BT Total Broadband Option 3(at full price, no gift card, or anything else) becoming active TODAY.
I read on the website, and the employee who gifted it to me was told that at the end of the service I would be notified about the termination and options available.
I will be calling them tomorrow to make a complaint and cancel the order, but I will probably start a new order with the deals, as no contract has ever been agreed by myself for any broadband service other than the BT Employee Broadband. I will probably call Ofcom aswell.
Is it right they have started a new contract for me without any notice, and just an e-mail thanking me on the start date?

Hi I am sorry to see you are having promlems with your BT Service
I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Re: Broadband cutting off when calls come through ...

My broadband cuts off when my phone rings, did not always happen only in the last 6 months

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband cut off

My broadband was cut off this morning as I was late paying my bill. I paid around 3 hours ago online and it said bband would come back on immediately. It is still not on??

this is a customer help customer forum and only BT employees are the forum mods. you posts do not go to BT but will eventually be read by the mods
try online chat
live chat
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Broadband cut off and a whole other mess by BT - h...

I have BT Total Broadband and Unlimited Anytime.....and I receive 2 bills from the same company....why can't they just charge me one amount per month for all the services I get from them??
So....I somehow missed a DD payment in December for my Broadband. BT then tried to take this payment twice more on the 8th and 16th December (without telling me first!) and then charged me £10 because they failed again. If I'd been notified that they would try and take the money twice more, then I could have made sure the money was in the account. Surely this is against the DD regulations and I should be notified 10 days prior to an amount being taken?
They send me a statement in the week before Christmas saying "you don't need to do anything - we'll take this amount from your account on or just after 6 January' (with the failed payments on the statement)
So I do nothing and wait for the money to come out.
Woke up this morning and my broadband was off....with a nice message in my browser telling me to 'click here to pay now' and my broadband would be reinstated immediately. I clicked the link and paid the money on my debit card....my broadband came on, but my broadband phone says 'you cannot make or receive calls from this line'
Checked my bank account online and they haven't taken the money they said they would take on the 6 January
So.......I phoned them up tonight at 17.50.The guy in India tells me that the payment made this morning (on my debit card) has actually gone towards my phone plan and not my broadband plan!! So I ask him why and he can't tell me. Surely the link on the browser page relating to broadband being off should take me to a payment page for my broadband, and not my phone plan.
Now I'm no further forward, and can't even SEE my account online because it won't add a broadband account to MyBT.
And to make things even worse the guy in India cut me off half way through trying to get this sorted out. I phoned back and get a message saying 'the help desk is now closed'
What an absolute joke this system is......I've now paid money to the wrong account (to which I'm now in credit), need to pay money to my Broadband account, but can't. Not because of any problems of my own, but because BT choose to have a closed help desk, and they also choose not to let me add or see my broadband account online.
And they also told me they'd take money from my account on the 6 January, didn't take it, and then cut my broadband off today
Ever so frustrated - why do BT repeatedly mess up like this and frustrate their customers?? Can someone answer this please as I'm sick of talking to call centres who don't have a clue what's going on

Hi Astephenson,
Thanks for the posts and welcome to the forum. I would like to take a look at your account. I can then explain what is going on.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Business Broadband cut off!!!

I must say that I am absolutely appalled at BTs service, I cannot express how distressed and annoyed BT have made.
7th Jan I asked for a internal transfer of my phone and broadband from one office to another office within the same. Told this was fine, they logged it, gave me a reference and said it would happen last week of Jan/ first week in Feb but would be called in advance with a date of when it would happen...
24th Jan, go to office to discover broadband been disconnected. Took two days of countless calls to discover that they cut me off at "my request" and the new line would be installed in new office on 4th Feb! How do they expect a business customer to go without broadband for this length of time!!!??? Spoke to Jackie Kirkpatrick in Dublin customer option who told me "this had BTs mistakes written all over it" and this should not have happen. An internal transfer should be a seamless process with minimal disruption. Logged a complaint for me. At this point I was so angered and frustrated that decided I could not trust BT and wanted to leave given what they put me through - all this whist trying to run a business. Jackie siad he would presonally follow this through and would get back to me...
It is now 4th Feb and still haven't had the pleasure of his call.
Over the last week or so made countless calls to BT trying to resolve, get answers and I am sick of explaining yself over and over again. I called yesterday asking to speak to complaints team about my complaint and said they couldn't transfer me through!
Ive spent hours on hold being transferred from dept to dept and explained myself over and over again
Meanwhile, get a bill for £650 for period April - Aug 2011 when a few weeks ago I asked to be put on monthly billing.
I have written an official complaint to BT and Ofcom
I have had enough and just want out
I am disgusted that they are running a business this way
I know I am not the only one that has to endure such a dis-service. How do they get away with it?????

Hi NBELIOT1010
tbh, I've given up reading your posts as it's now getting very very boring.
You've clearly got issues, which if you were to produce one clear post, listing these issues and politely asking for help, I'm sure you'd get it, either from other customers or BT themselves.
Now I'm not one to defend BT, but attacking my fellow customers (noticed on some of your many repetative posts) is really not on. Also personally attacking a forum mod will lead to a simple resolution - you'll get banned from here, simple as that. Calm down, post your issues, sit back and wait for help or produce a polite email and fire it off to the mods or higher up the chain if you so wish.
btw, welcome to the forums.
NBELIOT1010 wrote:
StuartH
you're not sorry about anything -- nothing is resolved
how do you know he's not sorry, he's wrote it and things will get resolved. I know, I've been there many times
I and hayleygreen up there are here for the same reason -- I was a BT business customer until i realised the nightmare I had got into -- I was mis-sold multiple contracts no way of getting out of them -- they sucked my account dry
BT do have T&C's which should be read before agreeing to any contract.
Having said that, maybe they do mis-sell on occassion, but I'd of thought the regulator would come down on BT like a tonne of bricks.
I spent months administrating BT trying to get resolved issues before they ruined me at the expense of my business
Wow, so BT themselves managed to wrap your business up. How much did they take from you?
I am with BT Residential because I have been completely failed by BT business -- I am still with BT because there is no other option for a phone package decent speeds rurally
Probably because A.N.Other supplier doesn't want to go to the expense of supplying rural locations as they'll never recoup the money needed to invest in rural locations
I was deceived last january (2009) and it made my year **bleep**
Take them to court. If you're in the right, you'll win
I am only just recovering my business has ongoing losses these will be addressed in the local court when I have enough time -- I am spending my time trying to recover my business after encountering BT
So you're back in business on a residential package? Are BT still taking monies from your account?
now I am stuck here with BT with offhand service -- unable to work -- I am here again -- but I will continue to struggle -- every day I hear about people who have had their lives ruined by falling for the BT utopian vision advertising
Is this all down to BT or maybe some of it is down to a reccession?
I am absolutely disgusted
I've noticed that
Here I am with dialup speeds for which I have spent £300 since november after what I was put through last year
There are many help pages on here and on other BT sites. It could be an issue within your property/business premises...
I cannot even swear about it reasonably here
The censorship was 'ramped up' during the Adam and Jane thread. A lot of one time posters (and never to return) filled it with naughty words and methods of keeping the human race thriving.
and NO CUSTOMER SERVICE
I agree the overseas division aint gotta clue at times, although I can't believe I'm writing this, I've had several very happy experiences with this division. Pot luck I guess...
do you have any idea how difficult it is to get BT do anything other than to pay your bill?
If all else fails on the phone, an email to the mods normally pays off
it's draining its stressful its a NIGHTMARE
I know, I've been there
please please help us moderator -- make it stop!!!!
Email them!
DO SOMETHING
They do, if you email them with your name, account number and a link to one decent post, listing all your issues. Don't expect complex issues to get resolved quickly, but they'll do there upmost to keep you a happy bunny.
why do you go to work in the morning why do you issue platitiudes all the time "sorry" but nothing gets addressed nothing gets done
Maybe because he is genuinley sorry to hear the problem(s) and wishes to help sort them out
I get totally denied as a customer now I read my customer number out my details again and again -- they say 'can't find you on the system' i say let me talk to your manager they say "cannot"
Ah, that's usual when dealing with BT on the phone.
whats the point?
but you must continue to struggle because to business of course broadband is essential
Ask (for help) and ye shall recieve (help)
As a side note, these forums do have a Guidelines - http://community.bt.com/t5/Terms-Guidelines/BTCare-Community-Forums-User-Guidelines/td-p/2
Good luck and I hope it all gets sorted out as soon as possible
-+-No longer a forum member-+-

Stop threatening letters of being cut off if bill ...

received 2 letters today, in duplicate, telling me that my email address was not valid. how dare bt to dictatate to me what email i can and cannot use about my on-line bt bill at another email that was returned to them, knowing that i`ve been with bt for years, ant telling mt to correct my details, which bt know who i am, and bt telling me that if i fail to pay for my bt services, i will get suspended and would have to repay to get reconnected. this is unheard of, as my bill is collected from my bank every month, on the dot. they need to get their facts fight before writing to someone, and once, not duplicated, as its wasteful and costly. i`m fuming.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband cutting off and on intermittently the pa...

Blue light, orange light, blue light, orange light. Never stayson for long, our area isnt listed on the problem areas? (01572)

was it self install or openreach or contractor?
can you go to hub manager then troubleshooting then helpdesk and post 1-12 assuming you have hh5
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I'm sorry if there is a similar topic already existing, but it seems that all of the songs in my library (at least the ones that I've tested) are being cut off well before they are finished since I installed the new iTunes 7 (and the new Quicktime). Most songs seem to cut out at the 4 minute mark, a major problem with my songs that are 10 minutes or more. Even songs that are around 4 minutes cut off early; "Billie Jean" cut out at 3:10 even though the song is supposed to go 4:54.
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As it was pointed out making prior arrangements could of helped extend the time you need to get your account back in order..
But if you have to have the phone and its the only thing you have to make calls, I would try other means ( Family, Friends, or other ) to get the rest of the balance payed and you can pay at a Corporate store using the stores Kiosk machine.! You can pay with Cash, Credit or I think with a check but using a check I'd ask the Local store how the policy is on that..
Hope that Helps.! Good luck..

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BT Employee Broadband cut off - Automatically bill...

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