BT HOME MOVE ISSUES

So I set up a home move with BT last week to be told that my service would be up and running by midnight tonight.... Aha it's not midnight you may say.... And yet I have had an email and a text message to say my service is all up and running - ready to use.... So I call home expecting my daughter to answer... The line was answered by a lovely lady not my daughter though.... Assuming I have misdialled I called from my mobile... (I am taking my number with me) and the lovely lady answered again... I explained the circumstances and the nice lady told me that I wasn't even calling my number but one completely different.... So my phone line is all up and running except it's in someone else's house...... Called BT 7 minutes after they sent me the you're ready to go email, to be told there is a problem with my equipment.... Then oh no it's the line and then oh no the exchange.... You think??????... So the advisor then says we'll get an engineer out... Won't be fixed for three working days.... So another lady will be getting my calls and non of her own until Tuesday when the mistake is clearly with an engineer who hasn't set it all properly..... I am absolutely furious.... I would rather the service had not been turned on than it be on somewhere else. It's just not good enough... Meanwhile my mobile bill is getting higher and higher.... BT tell me it's ok cause they will refund my charges for a service they cannot provide and yet when I mention compensation the advisor becomes mute.....

Hi Shelli2475,
I am sorry to hear about the problems you have had with your home move order. I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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