BT Home Move - a night mare (extremely disappointe...

I am moving flat on 2nd July in the same building and moving to next door. I thought it will be a quick process for BT to move my home telephone line but it was not the case. Since I am trying to resolve the issues which triggered after my first call on 20th June (Monday), I'm still not sure when my BT line will be moved.
Please see below for various orders placed during last week:
VOL011-51*********
VOL011-51*********
VOL011-51*********
VOL011-51*********
20 June 2011
I called around lunch time and talked to a nice lady who took 45 minutes to get the order in place. There were number of occasions when I was put on hold. I told the lady that my Internet provider is a different company and by that time, I was not aware of any SIM code (Simultaneous Provide code) which is required by the broadband provider to connect Internet services. I found out about this code when I called my broadband provider. Now I called back around 5PM and requested SIM code. BT representative told me to cancel your order so as you can place a new order and then I will be issued a new SIM code.
21 June 2011
As per BT representative's advice, I called again after 5PM and requested a new order. BT representative said the order is not cancelled and you need to speak to our 'Open Order' team. I said 'OK' fine, I will talk to them. I spoke to the guy in that team and he said the order is cancelled. He then connected me to the home move team again and I placed a new order. Now, next day 22 June 2011, I got message on my mobile that your order is cancelled.
22 June 2011
After receiving the text, I called again BT and enquired about my order? They said system problem and you need to place a new order. You need to wait for another 24 hours so as the system can be clear completely.
23 June 2011
I gave up and asked my wife to give you guys a call for home move. She spent an hour to arrange home move but incorrectly requested the closing date as 4th July instead of 8th July as I got keys for both flats until 9th July. I asked her to call you guys again and then BT said you need to wait for 3 days to cancel this out. She called again on the same day and requested if this could be done more quickly and the Open Order team said you can request another order after 24 hours.
24 June 2011
Then we called again on Friday 24th June and we heard the same story that the system did not cancel it completely and call again on Monday.
27 June 2011
We called again today and again we've been told the same story that you need to wait for another 24 hours for system to be updated and your order is placed as provisionally. My new moving date will be:
Switching off: 8th July and
Switching on: 13 July
Please some body can tell me what kind of system BT uses for its order management system?
Why there is no Super User/ Supervisor who can remove the order from the system?
We spent around 10 hours in sorting this out and the big picture is, we're still not sure when our services will resume once it's switched off as it's all provisional booking. It's an extreme level of frustration which I can not explain. Due to this issue, I need to go to office on Saturday 9th July by travelling a 12 miles journey because I can work from home but due to unavailability of BT, I've no internet. Who will pay the cost?
If you guys are not capable enough, then please ask your customers to leave and BT should not charge any cancellation charges so as they can freely see other options/ providers.
I called BT on 20th June to arrange home move. The lady took at least 45 minutes to get the order in place.

Hi Maaz, first of all do you want to go back to your post and edit out(****) some of the VOL numbers.
Secondly this is a customer to customer forum the only BT representatives on here are the mods. They should be able to help you if you fill out this form.
It might take a couple of days before the pick up the message.
Form is here: http://bt.custhelp.com/app/contact_email/c/4951
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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Porting home movies - disappointment

One of the main reasons I bought the Apple TV was to play the growing amount of video I had been generating using a Sony mini-DVD type video camera recording in a wide-screen mode.
Thanks to all the people who posted with hints such as streamclip that I finally got to play some videos.
Some pains along the way:
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SOOOO... If I have to watch a movie from my Videocamera. I spend an hour upconverting to mp4. Then I spend more time exporting to something so that it will fit within the max 720x432 format.
So much for the legendary usability for playing home movies. Apple TV is a truly disappointing product.
Windows XP Pro

hi...
Come down and give it some time....
A good guy done this : http://kilofoxtrot.bravehost.com/
Maybe this will help you.
With QT you may need the MPEG module and not the Pro... sorry it's here
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/61064003/wo/8hit plWxHoGC3OxezzJ20CQ3x2z/1.0.21.1.0.8.12.1.14.1.13.0
Your movies are MPEG 2 and they have to be MPEG 4
iMac G5 20 & @TV, MacBook c2d, iMac G4, iMac G3 & Powerbook G3 Mac OS X (10.4.9)

Moving home movies to ipad2

I thought moving videos (home movies) to my ipad2 would be as easy as moving photos to it but it just ain't so. In fact I can't do it. I have my movie in .m4v which is what ipad wants but when I try to sync it with my computer via itunes, it shows up on the ipad under home movies but there is really no data there. It says data = 0. I try to drag it over in itunes, the little wheel by my device listing is spinning and the progress bar in itunes shows "copying movie to ipad" but the progress bar never moves and after five minutes or so the little wheel doesn't spin any more. When I come back in the morning after letting it run all night. It has an error that says "movie not copied device timed out." I have the ipad2 set to STAY ON all the time so why would it be timing out. The movie is 800 megs and is 2 hours and 12 minutes long. I can see those figures on my ipad under home movies and a little square frame with the movie name on it but no data has ever moved over.
I'm very disappointed in Apple for this kind of poor performance. I imagine the other competiing brands are handling this with ease and finesse.
Any ideas?

L Sykes what third party are you dealing with I would love to trade mine in and get the new iPad as well

Home movies get info/adding items to device

I am trying to add details to some new home movies such as the artist name and album name just as I have been doing for years - but the Get Info only allows me to rename the file itself and add directors details, there's no option for any of the other details I have used so far to categorise my home movies to enable me to search for them (e.g. a You Tube video by a specific group that I have saved).
This re-launch of iTunes is supposed to make things easier but so far very little I have tried to do on it has proved easier, I am spending so much time trying to work out what I now have to do I am getting little else done this weekend. It's a bit like Windows 8 compared to Windows 7 - okay for those who designed it who know where everything is, but for the hundreds of millions of users now wasting time trying to find where things are that they were used to, I am sure it is not proving to be a great update.
So if anyone has worked out how to fill in the fields for the various columns we can choose for home movies (and probably for anything else) I'd be extremely grateful for any input.
I also notice when on my device I cannot add any columns - I can sort music by album, artist or song name but I like to have date added, date modified as well.
I'm setting up my new iPhone 6 plus and finding it very difficult to actually get the music I want on to the phone - I manually manage my devices and drag and drop on to the device. The device does appear in the side menu once you have highlighted your chosen files but it is hit or miss if the files actually drop on to the device - and where before it was just a move down the side bar to the music folder of the device, now I have to go to the top, click on device, wait for the summary screen to open, choose music, then either put the name of the file in the search field or scroll down to see if the file has added. In some cases I can see it is trying to add the file as a greyed out version appears but it never actually gets on to the phone so I have to delete and try again. I spent ages last night achieving about 10% of the stuff I wanted to get on to the phone.

Select all the tracks and do a right-click > Get Info. Answer yes, you want to edit info on multiple items.
Retype the Album and Album Artist fields.
For Album Artist on compilation CDs, I usually use "Various Artists". Then each track has the actual artist...such as the soundtrack to Garden State has
Album=Garden State
Album Artist = Various Artists
Track 1 Artist = Coldplay
Track 2 Artist = The Shins
and so on.
Make sure the "track 1 of 13" fields are also filled in.
That should get them grouped together.
Article on that:
http://support.apple.com/kb/TS1468
That article is for itunes 7. The Compilation box has moved to the Options tab in itunes 8.

What's the difference between Home Movie and Movie Project?

I edit my movies in iMovie. After editing, I 'Share' them to Movie Projects in Finder. There's also an iMovie Home Movies folder that contains duplicates of some of the movies I've created myself. What's the difference between these folders. And, can I delete any of them? Thank you.

A Time Capsule is hardware. It's basically an Apple AirPort Extreme wireless router with a built-in hard drive. For more info on this product:
http://www.apple.com/timecapsule/
Time Machine is a software application that allows your Mac to backup its data automatically to the hard drive on the Time Capsule. For more info on this software, which is included with the Leopard, Snow Leopard and Lion operating systems:
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Apple TV vs. PS3 for photos & home movies

I'm sure some of you have both of these units and have a comparison as to which unit displays photos & home movies better (sharpness, color, etc.) I recently bought the Apple TV and I'm not that impressed with the photo quality and 960x540 home movie recoding quality. The PS3 outputs at 1080p, and should be superior to the Apple TV in quality. I know you can use the Medialink software on the PS3 to interface with my Mac's iphoto & itunes.
Looking for some real world comparisons from owner's of both systems.
Thanks guys

I own both, use a Mac for my computer, and have owned my PS3 longer than the Apple TV.
Honestly, the PS3 sees more use than my ATV. However, for simple viewing of iTunes media on my HDTV, the ATV works well whereas I know I'd have issues with the PS3.
I use a transcoding media app on OSX that allows me to browse through my videos on my PS3 as if my iMac were a media server. The system works quite well, honestly. I'd say that it is EASIER in a way to view non-Apple-formated videos this way, but if it is a standard that iTunes or ATV can play in HD, then the ATV works better and outputs it at the HD res without transcoding loss like I'd see through the PS3-media server linkage.
For example: I have all of Farscape and Babylon 5 bought through the ITMS and thus watch it on my HDTV via the ATV. Also, my other videos that iTunes plays play though the ATV perfectly well without some of the network hitching I get when trying to view them transcoded via the PS3 media server (I'm convinced this is a case of my iMac needing more RAM to let my 2 cores do their work..... if only I had the new 27" iMac.... drool . . . . 4 cores available do to the encoding.....) for the HD versions (for example, the HD version of the popular "where the **** is matt" youtube video).
As an iTunes interface to an HDTV, the ATV does its job and does it well (with some caveats). Outside of that, the PS3 excels. Also, HD movies through the ITMS are nothing compared to their blueray counterparts. Then again, the PSN video store pales in comparison to the ITMS. Star Trek is available in HD through the PSN video store, but the audio is only in 2ch stereo. Sad. I have the movie on blu-ray (which has the audio in 5.1 Dolby TrueHD), so I'm not sure what the HD version is on the ITMS.
I see the 2 systems (ATV and PS3) as complementing each other. My PS3 is my blu-ray player, non-iTunes video player, and game system. My ATV is my iTunes interface for my Home Theater system. However, as I live in an apartment, I more generally just use my apple remote and control the audio on my iMac directly. Still, the ATV is quite useful for nights when I just want to rent a video (the PSN video store is lacking,and the new netflix service for the PS3 requires a Netflix authorization disc to use in the PS3.... most likely due to contractual agreement..... (thankyou M$ for binding Sony's hands like that, you know you're the ones who did that with your money paid to Netflix). The ITMS through the ATV is therefore easier for me to use and more expansive on video selection (though I still have yet to see Gods and Generals appear on the ITMS video store.... grrr), so for HD rental, the ATV is the choice I make.
As far as photos.... since my Photos are in the standard place on my mac, the ATV is more readily there to display them all than is my PS3, which would require me to have up and running the media server app on my Mac (which I don't always have running).
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Home Move & BT Vision Not Activated Properly - nea...

Hello,
Apologies if there is an answer to this somewhere but I did a search and couldn't find anything relevant... also apologies that this is quite long but the whole saga has been going on for ages so there's a lot to write.
I hope someone is able to advise as to how I can finally get this sorted out though before I have a breakdown!
- On 15/11/11 I contacted BT via the website to inform them of my home move from A to B and that I wanted to stop service at A on 21/11/11 and to start at B on the same date or asap thereafter
- I received a standard email reply stating that service would start at B for phone, broadband & BT Vision 22/11/11
- I then received a call (not sure of exact date) to say that there unfortunately would be a delay to Broadband & Vision
- Phone service activated at B (new address) 23/11/11
- Broadband activated at B 26/11/11
- BT Vision activated 03/12/11
- However I then noticed that Replay & On Demand (which had been part of my package) were still not activated (i.e. they were still PAYG)... I gave it a few days
- I called BT in the afternoon of 08/12. I spoke to a few different people (Indian call centre I believe) who didn’t have a clue and was then put through to a helpful chap (I think in UK)... we went through everything and although he couldn’t see what the problem had been he did switch me to a new package: dual package (phone & broadband: and switching from Broadband Option 2 to Option1) + BT Vision Unlimited (i.e. not also including Film Club) + unlimited weekend & eve calls (previously had just been weekend).
- He also said that they would knock a few quid off for the first 2 months because of the hassle and that it would be a new 12 month term
- HOWEVER he couldn’t have it set up immediately as one of the first people I’d spoken to before being put through to him had logged it as a fault and apparently the new order can’t be put through and activated until the fault has been cleared
- He informed me the new activation date would be 15/12/11
- The phone activation happened 15/12/11 (i.e. switching from unlimited weekend calls to evening + weekend)
- As of 22/12 BT Vision had still not been activated properly as I still didn’t have On Demand, Reply & Film Club... I was told that the order was still shown as open. There was an issue and the guy I spoke to said he would try and get to the bottom of it, sort it out and would call me back the following evening
- A couple of hours later I received an email to say that my order was cancelled (?!)
- Now it is possible that the person I spoke to tried to call me on 23/12/11 but I was out
- 24/12/11 (I think, it may have been the evening of 23rd) I sent an email via bt.com asking what was going on
- I then received a call 29/12/11 to say that the old order needed to be cancelled (I thought that it had been already, according to the email received on 22nd) & that then a new order would have to be put through. This would take at least 24hrs and that I should then be notified in 48hrs to let me know when the new activation date would be. Apparently there has been an “over-capacity” issue....
- On 30/12/11 the order status online showed that an order had been put through on 22/12/11 but the activation dates were still showing as 15/12/11.
- 02/01/12 I still had not been notified as to when the new activation date would be (48 hours would have been 31/12/11 PM)
03/01/12 - someone from BT called and asked if my phone & broadband were OK. I said yes but that I’d not been having a problem with them anyway, it was BT Vision. He said that was a separate department and that I would have to speak to someone there. OK, fine I replied but I’d never had a prob with the phone & broadband anyway (i.e. so why the call in the first place as I’d not made an issue of that)... he just repeated that I would need to spk to someone at BT Vision. Fair enough.
- 08/01/12: I checked on bt.com and now my account was showing as having no outstanding orders at all.
- Again I checked BT Vision and On Demand, Replay and Film Club had still not been activated. Plus my online account still seemed to be showing that I had Broadband Option 2 (not 1) as well.
- I sent another email via bt.com 08/01/12. Pretty much detailing the whole timeline as I have here - and obviously asking that someone *please* let me know what was going on.
- I received a call today (09/01/12) from someone at BT asking if it was all now OK as apparently it should be. I said that certainly it hadn’t been the last time I checked (last night).
- He said that he could log it as a a fault but I said I was loathe to do that without double checking as that would delay it further (see what happened when it was previously logged as a fault when apparently it shouldn’t have been) and this had been going on since November as it was.
- I said he would check tonight and turn everything off & on again etc and see if that would make a difference.
- He then said that he would just check what the system said was active... unfortunately he then cut me off and didn’t call back
- This evening (09/01/12) I checked BT Vision when I got home but still no On Demand, Reply & Film Club (well they are there, but wanting to charge me).
- I’ve restarted the hub and also the Vision Box but it hasn’t made a difference
Does anyone have any ideas what I should do next? Clearly emails and calls aren't doing me any good at all and I'm getting incredibly frustrated...
All advice very gratefully received!
Thanks,
LK

Hi LondonKitchener
I am really sorry that you have had so much difficulty getting your Vision working properly. Occasionally we can have problems with how the order is built and it sounds like certain essential elements have been left out of activation, it should just be a case of getting this reported and applied but sometimes it can take a while to get everything figured out and set up correctly.
I'll happy to help you out with this and make sure you know what's happening each step of the way. We can act as a point of contact for you which should make things a bit easier.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Using iPad to AirPlay home movies/pictures from a media server/external HD

I'm trying to access all my home movies and pictures from a media server or external HD. I want use my iPad as the interface and use AirPlay to display them on my tv. One of my key requirements is that the interface allow the movies and pictures to be organized into albums like iPhoto. They need to be together instead of a folder for photos and a photo for videos. I would also like to have a favorites album that is essentially shortcuts to photos and videos in my other albums, just like iPhoto. Any ideas?
FYI...I'm using a local storage device so I don't have to worry too much about network latencies and bandwidth. I also prefer not to have a full-fledged computer running all the time just to serve stored media. Thereforey preference is to use a media server instead of an external HD (although I would be open to that if airport extreme would be part of the solution.)

I'm trying to access all my home movies and pictures from a media server or external HD. I want use my iPad as the interface and use AirPlay to display them on my tv. One of my key requirements is that the interface allow the movies and pictures to be organized into albums like iPhoto. They need to be together instead of a folder for photos and a photo for videos. I would also like to have a favorites album that is essentially shortcuts to photos and videos in my other albums, just like iPhoto. Any ideas?
FYI...I'm using a local storage device so I don't have to worry too much about network latencies and bandwidth. I also prefer not to have a full-fledged computer running all the time just to serve stored media. Thereforey preference is to use a media server instead of an external HD (although I would be open to that if airport extreme would be part of the solution.)

Re 'Home moves' & BT departments speaking to each ...

After contacting BT for a line extension to our new house (20m from old property,on our own land) Openreach sent out a surveyor (eventually). After several completion of order dates that come/go are changed the latest one (13th Feb) has come & gone with I/us still not having a line that's been activated. Now I'm told the following after I complained twice today...
'I can see that you arranged an engineer visit on 5th December charged at £130.00 for the new address. I am sorry but as a home move was not arranged the line was incorrectly set up using your old address master socket. Because you have built a new property and you will be demolishing the old address we needed to arrange a home move.
An order was placed to home move your service with stop date of 23rd January. This is the reason you have lost the connection to your newly build home as it was connected to the old address.
I have contacted our order team and requested that once Openreach gives us an update with your order that you be contacted. Reference for this request is....................
I appreciate that you have been severely inconvenienced and the engineer’s survey has caused you considerable distress. Unfortunately I am not in a position to offer anything more substantial although I am extremely sympathetic to your situation and as a customer, I appreciate that this is not a good level of service to experience. You will be updated after we get an update from Openreach within the next few days.
If you have two charges for engineer visits on your next bill please get back in touch for one of them to be removed.'
Really if the surveying dept had communicated with the line laying dept correctly in he first place I might have a working phone now instead of having to rely on mobiles & dongles.. Sadly I hear I'm not along is such fiascos.

Hi Buchanloon,
Thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cancelled Home Move

Hi,
i have been a loyal BT customer for over 8 years, we were moving house so i asked for a home move only to realise i would be tied into a new line rental for 12 months and the broad band would be very poor in the new house due to the distance from the exchange. So after 3 phone calls i eventually got hold of the home move team and asked them to cancel the move which they said they did. They also said if i cancel my Broadband i will be charged for early termination (i stupidly downgraded my package 6 months ago) so i dont mind paying.
So on friday 23rd i cancelled the requested home move (they did say i needed to call back on tuesday 27th to cancel the broadband) but what with moving house and working 10hr night shifts, i didnt get the chance.
And on 30th (the cancelled home move date) BT activated the phone line in the new house?
I do not want this phone line, this is why i cancelled the home move. Trouble is i have no proof i phoned up to cancel, no email etc.
What are my rights here? is there a period of time after activation where i can still cancel?

As this is a user to user forum, you need to contact the BT Care team who moderate this forum. They should be able to help you.
Please use this form http://bt.custhelp.com/app/contact_email/c/4951
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My home movies take forever to load when using apple tv..help

Ive got a new iMac, apple tv and airport extreme. Regular movies stream just fine. I moved a home movie into the movies folder of itunes and when I try to play it on apple tv it takes extremely long to even load. I just switched the network the 5ghz but that doesn't help. Can anyone help?

Likely to be slow LAN connection - if possible try a direct ethernet connection to router to see if it makes a difference.
Have you tried with the old router?
As digital copies will usually be less than 5Mbps and standard def you don't need blistering LAN rates, but if slower than this they will need to prebuffer.
If not a connectivity issue (describe how all equipment is connected in the LAN and wi-fi type if any), then consider itunes library corruption (create a new library with a few things in to test) and also security software that may see repeated access from AppleTV as a threat and be slowing/blocking it (eg NetBarrier).
AC

Infinity - Home move

Hi,
First of all I'm writing this post because I had issues previously and they were resolved with the help of moderators here, one of which called me and was very good.
Now to the issue. I can barely begin to explain it and I'm still as angry as I've ever been with a Company. It boils down to this: at the beginning of September I scheduled a home move (line and BT Infinity from A to B). I was given a date of 6th October. I've had no fewer than FOUR date changes since then, all of which were against my knowledge and will, and I spent time on the phone to BT getting the appointment changed back to 6th October every time. The most recent example of this occured on Tuesday when I spent 40 mins on the phone to an apologetic lady at BT Open Orders. She categorically and unequivocally GUARANTEED me the installation appointment would be this past Saturday. She emailed me as well for written confirmation. I stayed in ALL DAY Saturday and NOTHING. No visit, no call. Now it says online that my move is schedule to complete 23rd October.
I am not sure how to progress this now. I am at a loss for words for how angry, frustrated and disappointed I am in how I've been treated, but more pressingly I am desperate to get this BT Infinity installed. I am at my wits end calling BT, wasting countless hours on the phone, getting stressed out, and ultimately ending up nowhere.
I would be beyond grateful for some help. And if I can provide any more information, I'll be refreshing this thread constantly.
Many thanks,
Marc

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I have apple TV this is second time My money goes down to drain not even load a movie To night I was watching movie but stop never come back .what could be the reason?

I have apple TV this is second time My money goes down to drain first time not even load a movie To night I was watching movie but stop never come back .what could be the reason?

I had the exact same thing happen ... for the second time. I'm done renting movies on Apple TV that I cannot watch, and don't get my money back. I have a strong Internet connection, and about 10 minutes into a movie and it stops and says that the movie will be ready to view in 55 hours. Rediculous ... and frustrating. I don't know how to fix this, and I disagee with the other person responding to you who said it was your network. I have a strong network, running through an Airport Extreme -- and this problem persists. I'm done.

Home mover - delays in activation leaving me phone...

I put in a BT home mover order 11 days ago to transfer calls and broadband when I move in 4 days time.
Like my last move 3 years ago I expected and was told that the transfer would all happen on the same day.
Now when I check the order I see that the activation date leaves me without a phone for 5 days and without broadband for 11 days. The mobile signal at the new house is poor and often shows "no service". We dispensed with pagers long ago and now rely on a combination of mobiles and land lines as back up.
I am a GP and need to be contactable at all times. There used to be a priority repair service but it was dropped. Whilst I am not on call all the time, some of my patients are very sick and I need to be able to receive calls about them even when I am not on call. I also do lots of work online and 11 days without broadband is disappointing.
After 2 1/2 hours on the phone today between my wife and I, an overseas call centre operative will try to "escalate the priority" when the order is "committed", but cannot do it until it is "committed".
It feels a bit fuzzy, and leaves me with no confidence in my ability to remain contactable to provide the best service to my patients. Doing other work on line is less urgent, but still 11 days is disappointing especially after a move when you need to do lots of stuff online these days.
Any suggestions? Anyone that can help? I'm fed up of overseas call centre and long phone queues. If there was a good mobile broadband and phone signal I would forget having a land line to be honest.

Hi Jcsbanks
Welcome to the community.
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Stuart
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Itunes 12 can't import shared home movie to iTunes library

HI. I am trying to import, or add to my desktop iTunes library, a shared home movie. I have file sharing turned on with both my laptop and desktop. I can see, from my desktop, the shared home movies, and I can even play them, but I cannot find an option to import them into the desktop library. I use my desktop to sync my iPad and ultimately I want to add the movies to my iPad. How do I import a shared home movie from my laptop to desktop, not just see it and play it from sharing?

Join the crowd. If you search this and other forums on the web, you'll find that Home Sharing has limited functionality on PC and Mixed PC-Mac networks. It works fine, Mac to Mac, it appears, but PC's seem unable to talk to Macs or one another on many, many, many people's home shared networks. I hope that Apple finds a way to improve this aspect of iTunes or at least expands its troubleshooting recommendations in the support database.

BT Home Move - a night mare (extremely disappointe...

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