BT Infinity 2 - HH5 issues and not hitting speed? ...

Hi, Thanks for reading!
I had BT Infinity installed mid April. My Wholesale Chart is below:
However due to a mix up I received a HH3 which was installed with separate OR Modem. My UL/DL at the time was 12MB/52MB.... nowhere near the speeds listed above.
When my HH5 did arrived I swapped over and yet saw no speed improvement.
My Current setup and speeds are shown below:
Do I need to get a DLM reset? You'll note that I have not had a consistent, longterm uptime. This isn't me "messing about" resetting Router etc.
Was the HH3 limiting me to 50MB and my IP Profile is fixed at that?
Kind regards Neil.

Your IP profile is set to slightly less than the maximum speed the line can support. See link.
http://bt.custhelp.com/app/answers/detail/a_id/9760/~/what-is-my-broadband-'ip-profile'-and-why-is-i...
You would appear to have a Range B line which shows that your speeds are within the range for that line.

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sabre150 wrote:
Jagara00 wrote:
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Edit 1:
To a later reply
"Do u .."
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"..do not wish to.."
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Edited by: AndrewThompson64 on Jul 3, 2009 9:27 AM

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BT Infinity issues and only been with them since 4...

I have been so looking forward to faster broadband, religously checking the availability of infinity for my area for months and eventually hey-ho here it is. After having a HH3 on BT BB for years and not a single issue I thought awesome same reliability and faster too. How could I be so wrong!!!!!!!!!!!! I have had BT Infinity for 13 days.
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BT Infinity - line calibration and possible speed...

Hi,
We recently had BT Infinity installed (14-03-2013) and the speed has dropped significantly from 37 to about 20mb
Up load seems fairly consistent at 8mb
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Thank you
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TIME_ZONE
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UPLOAD_MEGABITS
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8.4
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37.28
8.43
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37.5
8.3
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8.15
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150
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25.22
8.17
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Solved!
Go to Solution.

You should never restart the Modem in the first 10 day period. In the first 10 days it will gather line Information then after it has enough on all levels it will decide where your line performed best at and set it at that speed. It will then continue to monitor the line forever and make adjustments. The reason why it's important that you do not disconnect the modem as the Cabinet (DLM) will not be able to make connection with the modem meaning it is recording this and will compensate by lowering the speed until it has a connection. Also turning it off suddenly can cause error bursts on top of that, so it is vital you give your line the best history that you can give it.
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If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

BT Infinity 2, not the speed I was expecting....

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Im new to infinity and Bt forums however whilst browsing I come across your post.
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BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
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I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Yahoo Homepage is in EST and not PST like my seetings are in. It changes to the next day when it is not midnight yet. Please fix. Yahoo say it is a browser issue!

On the Yahoo Homepage the day, date, and time are in EST and I am in PST. The day, month, time, and date, changes to the next day at 9pm and it is not midnight yet.
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Please help with speed issues and powerline adapte...

Hello all,
I have had infinity for a few months now and I am very unhappy with the quality of service so far, I wont go into that however,
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speed dropped from 76.8Mbps down to 34.6Mbps within a week of going live, they have replaced my HH3 twice to try and remedy this but its still the same, anything you can recommend?
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Ratty2012 wrote:
The 200mbps refers to the theoretical duplex speed and not the actual connection speed. In ideal conditions the actual is about 70 to 80mbps for the 200 adapters. So therefore most of the time in normal conditions they connect at a much lower speed.
That's what I meant, hence why would you get 500Mbps ones if they ain't going to reach unless you're going to have your house wiring upgraded if the speed is rubbish. Didn't mean to be rude xD
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

BT Infinity 2 - HH5 issues and not hitting speed? ...

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