BT Infinity great start but poor performance since...

Hi
went live (in the Walkden exchange) a few weeks ago, so jumped on the bandwagon last Tuesday (5th)
Openreach guy came out, installed and done in 30mins..
Tested the line and said although his equipment got 38meg, as I was some distance from the box, I could expect 20ish.., but he said it could be much higher
First day all ran well, getting 12-18meg throughout the day. 6meg upload speeds. Now as with most things I thought it would settle, possibly improve slightly, but has got slower and less stable in the last few days. I appreciate it will go up and down, but with things like Iplayer and radio streaming, I am getting more drop outs and loading issues than with my 2.5Meg ADSL.
Any help would be appreciated. Tried power cycling the router and modem. Haven't touched or moved a thing since Openreach came round.. Any suggestions
Jamie

I would suggest that you edit your post to remove account number and order number, as this is not a private forum.
This has now been done by the moderators.
Hopefully someone else with Infinity may be able to help.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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