BT Infinity - local Roll Out dates being rolled ba...

For most of 2011, our exchange (01684) was scheduled to be upgraded to Infinity by 31 Dec 2011, according to the checker on BT's own website. On 21 December 2011 I noted that that date had changed to 31 March 2012, even though today the BT page "See when it's available in your area" still states that the deadline is 31 Dec 2011, so clearly no one at BT is bothering to update that.
Planning requests to alter some green cabinets have been posted in the local paper, but there is no sign of any work taking place.
Posting a complaint to BT produced a reply which in effect says that the deadlines are flexible and dependent on when Openreach feel like getting round to the work, if at all. And even then, judging by numerous Forum posts, one's nearest cabinet might not be upgraded at all.
So it's all promises, promises. Is Infinity just a mirage outside metropolitan areas?

Mike_Hunt wrote:
I had the same issue a week ago however it just decided that I can now have the Infinity instead of waiting till 31st March.
Not a great fan of all these different dates, id rather they just kept there promises and gave me infinity a month ago.
The dates aren't promises, they're estimations. The dates are set to the end of the current quarter but activation could happen at any time before that date (and of course after). Once a cabinet is almost ready to go live, usually about 10 days before you can place orders, the date on the checker will change.
As I'm sure you've read on the many posts on the forum there's many many reasons for delays, often outside of BT's control.
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Similar Messages

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