BT Infinity Roll Out Dates - Keep Slipping - Why O...

I have been waiting for the roll out for 4 months now. When I checked the availability in May the telephone number checking program  said it would be available on June 30th. Then a few days before this date it slipped to September 30th. Now a few days ago it went back to 31st December. Why does this keep on happening ?

i have the same problem - even brought a super-duper-new win7 4core computer a month ago as my old xp 2xcore one may be too slow to cope with infinity.
it is either the demand they have for those who have infinity, or they are sending too many engineers sorting out the problems with the current system, and would not cope with the demand. on reading the other forums on here, i would say the latter is more apt, even if moving people to infinity may cure theother problems.
welcome to the world of last wednesday week.
there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

Similar Messages

  • Ever-Changing BT Infinity Roll-Out Dates

    Living in Central Reading, we were pleased to see that BT Infinity was planned to be rolled-out to our area on 31st December 2010.  That was before Christmas and then the date changed to 31st March 2011.
    I emailed BT and a helpful chap explained that the bad weather meant that repairs to damaged lines had taken priority over the roll-out of new services (fair enough) and that is why Central Reading would not be upgraded until 31st March 2011.
    I now see that the date has moved yet again to 30th June 2011.  I wrote another email to BT and received a rather poorly written (grammar and spelling dreadful!) reply, advising that BT Infinity was not available in my area and that my interest had been registered - Absolutely no help at all and clearly my query had not been addressed.
    I appreciate that many people are eagerly anticipating BT Infinity and are still further away from getting it according to the roll-out plan today but it is not unreasonable to expect a reply to a simple query and I have no faith in the 30th June 2011 date now...  I am fully expecting it to change in May and move back a further 3 months.
    I can't be bothered to try and get another reasonable explanation from BT and have resigned myself to the fact that 40MB downloads here are unlikely....
    Disappointed!
    Merv
    Central Reading

    Ohhhh dear I think you may be right.... about more delay.
    I believe this is the most recent "Super-fast Fibre Access exchange" info.-
    Roll-out 16th February 2011
    PC (Desperately seeking Infinity)
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

  • BT Infinity roll out.

    I as many others are keen to get a high speed connection and live in a semi rural area (Longfield in Kent). On checking the exchange status last year a date was set for availability of December 2011. This was then revised in January to March 2012, then revised again to July, then to again to September and now it stands at March 2013! They seemed to have missed out December - must be going for six month updates now.
    The exchange stills shows as coming soon. How can a date shift so much, why set targets that have no chance of being reached! I would be interested to hear you experiences of delays.

    Don't hold your breath, although Infinity is still showing as going live last month for Longfield, but its now expected until March (RFS date set : 31/03/2013).
    I'm in the same boat as you (Longfield exchange, kept waiting) and got a MAC code to move to BT as soon as I knew it was coming. Have since given up, as too many 30 days notice periods have come and gone. The date keeps moving (since 2011), and there is still no confirmed date yet. :-(  
    I've also registered to be informed when there is news, but nothing yet 
    http://www.superfast-openreach.co.uk/where-and-whe​n/

  • Activation date keeps slipping

    Hi,
    I am getting increasingly frustrated at the lack of information being given by BT in respect to FTTC. My exchange at Aberdeen Portlehen was meant to have been activated almost a year ago and I am still waiting.
    Whilst I appreciate there are technical challenges associated with a roolout of this scale I did register for updates from BT some one year ago and have not heard a thing from them.
    I di resort to getting in touch with my local councillor who has chased up a response from BT, sadly the response still does not provide a firem date for cabinet activation. Appearently there are 5 off cabinets to be hooked up to this exchange and three of which are already up and running. This does beg the question, why is the site now saying that the activation of my cabinet (Cab 4) has an activation date of 30/6, surely it does not take 4 months to hook up one cabinet. Please BT can you please answer when I will get a connection and when someone registers for updates is it not too much to ask that regular updates will be forthcoming.

    Hi tyco091162,
    Have you been using the BT Wholesale Database with your landline number/address to see if WBC FTTC is available to you?
    Your exchange Aberdeen Portlehen is FTTC ready and Accepting Orders in some places.
    I see you say it now says 30-June-2013, this could have been changed to this date due to many reasons.
    This is also a estimated date and could also be a "placeholder" date as it is at the end of the month. 
    There can be many reasons for the delay.
    Some problems that can cause delays are:
    1) Local council planning permission rejected or delayed.
    2) The cabinet is not suitable for FTTC broadband
    3) There isn't a adequate power supply
    4) Health and safety issues
    5) No ducting or inadequate ducting
    plus lots more.
    The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
    Individual FTTC cabinets that have been tempted to be installed but have caused a delay or there is a technical problem can and will be skipped if an unforeseen problem occurs, eg collapsed ducting, failed planning permissions etc. Those problems that can be resolved will be at a later date.
    Before a FTTC Cabinet (DSLAM Cabinet) is activated and ready for use it firstly needs to be installed and then tested. This process can take upto 2 or 6 months, however if there is a delay then it can take longer.
    Also when you go to http://www.superfast-openreach.co.uk/where-and-when/ and enter your POSTCODE into the map and a yellow Pin appears next to your address then there is a known delay on installing/ activating your FTTC cabinet and will give some more information about the issue if you click the yellow pin.
    Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
    You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
    The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
    **The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
    BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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  • Enquiry about the March 31st Infinity roll-out.

    After getting suitably frustrated at my slow connection earlier today when trying to download a game, I figured I'd check to see if Infinity is rolling out in my area soon..... even just looking for a date to look forward to. I see that Maldon is included in the March 31st rollout however...... I'm unsure whether this includes Heybridge. Heybridge and Maldon technically are the same area, it's complicated, I don't even fully understand it myself. I ask simply because things never go well when you assume, I'd rather ask this question and get a straight "no" then potentially get excited at the possibilty of something that's not going to happen. 
    Any help is greatly appreciated.
    Solved!
    Go to Solution.

    Put your telephone number into the BT Wholesale availability checker and you'll be able to see if your cabinet will be upgraded to support FTTC
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Infinity roll-out kills Standard Broadband Service

    BT have rolled out Infinity to my area and since the roll-out my Standard Broadband Service has deteriorated to an extent that BT have confirmed they can longer guarantee me that service (despite the fact they are still willing to charge me for it)! Anyone else been impacted in this way?  I've been told my only option to obtain Broadband is to pay for the more expensive Infinity.

    Its not an issue in all areas, but the longer the distance from the cab, the more noticeable it is. Generally, if people are getting very low speeds due to distance, it does make sense for them to upgrade to Infinity, if its available.
    I believe that the Infinity pricing is fairly competitive anyway.
    Infinity has not really interested me because I get between 9-11Mb on my line, and I use broadband talk quite a lot.
    My local connection is not perfect, and one of the two pairs into my house are faulty anyway, and the current pair does have a HR somewhere, which can show itself if the landline is not used for a week (no DC wetting, if you know what that means)
    That can result in an occasional disconnection on an incoming PSTN call, but not enough to worry about.
    To fb3
    What connection speed do you get at the moment?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Local fibre activation date keeps slipping who do ...

    Who do I speak to about my local exchange as the fibre activation date slipping. Been promised by BT and openreach fibre services would launch in March 2011, but the launch keeps slipping back every three months and now to March 2013
    Our exchange is in Leith Edinburgh. Our flat can not get Virgin Media (tried and failed) BT have assured us for months fibre is coming. Its not as if there aren't thousands of people in the area who don't want it!
    I'd really like to know who to speak to other than Cust. Options who are very polite but unable to carry the matter forward!

    this is an openreach issue not bt retail
    try emailing [email protected]

  • Updated: Roll out date changes for London

    FYI Londoners. A newly updated roll out map for London has been published today on the main BT Infinity Website.
    Happy/Sad?? Comments...

    Beulah Hill has moved from March 31st and June 30th to now September 30th on the map. The phone line checker states "not going to happen for 6 months".
    Anyone else noticing anything odd?

  • BT Infinity roll out plans under BD UK banner

    Hi,
    Looking for a bit of advice or thoughts from the forum for the following question, excuse the rambling nature of the question.
    BT have won the contract to deliver faster broadband in rural Gloucestershire and Herefordshire which now goes under the title of Fastershire.    The web site created states that its not possible to state when exchanges will be enabled for a variety of reasons so as consumers we simply have to wait to be told when.
    However I assume as part of being awarded the contract and being able to state that 90% of properties would be completed by 2016 that a plan must exist with an approximate order in which exchanges will be enabled as part of the contracting process.  
    Do you think it ought to be possible or fair to request, in this case to know where my exchange. Tirley,  would be in the planned schedule for example first 10% ,   last 10% in the middle.   
    I have poor broadband speed due to the distance from the exchange and cannot easily work from home and if we are at the back of the queue I would look to make alternative provision moving away from BT (wireless options exsit but need a 2 year commitment and multiple subscribers in the locality)  until the rollout reaches the area.  
    Appreciate any thoughts
    Simon
    Solved!
    Go to Solution.

    Hi simon5705,
    Openreach have been awarded the contact to install, rollout and manage the fibre infrastructure to Herefordshire and Gloucestershire between 2013 and the end of 2016.
    The scheme has been set-up by Herefordshire Council and Gloucestershire County Council in partnership with BTplc (Openreach) to extend the rollout on-top of the "Superfast-Openreach" Commercial fibre broadband rollout.
     As it is being rolled out, done and managed by Openreach as well being managed by Herefordshire Council and Gloucestershire County Council, BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach, Herefordshire Council and Gloucestershire County Council.
    Looking at the fastershire FAQs here ( http://www.fastershire.com/questions-and-answers ) it states 
    " Fibre broadband is being rolled out across both Herefordshire and Gloucestershire between 2013 and the end of 2016. From summer 2013 you will be able to check maps on this website to see which phase of delivery your area is in, and you will also be able to put your postcode into our postcode checker to see if you can get it yet. This will also tell you which telephone exchange area you fall within. "
    Also as it's a local council scheme you will need to contact them for information.
    The contact email is [email protected] though they may not have finalised the plans yet.
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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  • BT Infinity - local Roll Out dates being rolled ba...

    For most of 2011, our exchange (01684) was scheduled to be upgraded to Infinity by 31 Dec 2011, according to the checker on BT's own website. On 21 December 2011 I noted that that date had changed to 31 March 2012, even though today the BT page "See when it's available in your area" still states that the deadline is 31 Dec 2011, so clearly no one at BT is bothering to update that.
    Planning requests to alter some green cabinets have been posted in the local paper, but there is no sign of any work taking place.
    Posting a complaint to BT produced a reply which in effect says that the deadlines are flexible and dependent on when Openreach feel like getting round to the work, if at all. And even then, judging by numerous Forum posts, one's nearest cabinet might not be upgraded at all.
    So it's all promises, promises. Is Infinity just a mirage outside metropolitan areas?

    Mike_Hunt wrote:
    I had the same issue a week ago however it just decided that I can now have the Infinity instead of waiting till 31st March.
    Not a great fan of all these different dates, id rather they just kept there promises and gave me infinity a month ago.
    The dates aren't promises, they're estimations. The dates are set to the end of the current quarter but activation could happen at any time before that date (and of course after). Once a cabinet is almost ready to go live, usually about 10 days before you can place orders, the date on the checker will change.
    As I'm sure you've read on the many posts on the forum there's many many reasons for delays, often outside of BT's control.
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Availablity date keeps moving - why?

    I'm not happy with my current broad band supplier and I've been considering a move for a while.
    I have been considering BT but unless I can get a faster speed I don't really think the move is worth it. Our exchange has been updated (Consett) but the cabinet hasn't (DH8 0DH). I've been keeping tabs on infinity availability for the past year but every time we get with a few days of the availability date it changes and the date is pushed back 3 months.
    This has been going on for over a year and I'm just waiting for it to happen again (current date is forecast for 31/12/2012). I can understand the date being moved by a few weeks due to unforseen circumstances but by 3 months each time and for over a year?
    Surely you can come up with a more accurate estimate?
    Any idea if the end of december estimate will stick this time? If so why is it getting pushed back by 3 months each time?
    Thanks.

    Firstly, welcome to the forum!
    I'm sorry to tell you that your story of moving dates, just before the end of the quarter, seems all too common!
    But this is not the fault of BT Retail, but BT OpenReach, whic h operates as an entirely separate company.  Open Reach was set up to provide the infrastructure to all ISPs (apart from Virgin, who have their own cable network).
    Because OR is a virtual monopoly, they can do (and seem to do) exactly as they like.
    So, there is very little you can do to speed things along, unless you want to contact your MP to try to raise the profile of your case.
    Sorry!
    Rich
    If you found this information helpful, please click the star to the left of this post. If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Timed out session keeps appearing, why?

    WWhen watching Sky on my IPad I keep getting the message "your session has timed out" then the programme stops and goes to to the home screen.  Please can any one throw some light on why this might be happening.

    I've been having the same issues too, and thought it was just my outdated computer or account?!
    Every time I try to purchase a song, "session has timed out" shows up after I click "agree" to the terms!? I seem to be in the exact same scenario as 'SportsBarn' above:  Itunes support have replied repeatedly with the same "solutions" but nothing has helped or even been applicable.  I have an older laptop, 2005 Powerbook running OS X 10.4 Tiger so it's not compatible with the latest iTunes 10.5.2 which requires minimum OS X 10.5. I've been using the balance already in my iTunes account (from redeemed giftcards over the past few years) with no problem, until recently (my last successful purchase was October 2011). I wonder if it's the older OS or just a redemption glitch even with newer computers?

  • Infinity roll out

    Me & the dog watched the engineer connecting  the fibre cables at our local cabinet the other day
    Everything in our village is connected physically to the cabinet & it seems there are only 4 more cabinets to connect up (probably done by now) to the exchange & they should be able to go live within a week or two (depending upon BT)...... Great news !!
    Looking on the BT check site it still shows as "coming" but no date of timescale or even taking of orders yet
    Anybody know how long these things take ?
    Or is it too much to expect the engineers on the ground to be able to work "In sync" with corparate towers in BT land ?
    D

    Hi paulfurlong79,
    Your local exchange will first need to be upgraded and ready for FTTC fibre broadband. Once your exchange has been activated then the first lot of new FTTC (Dslam) cabinets will be activated and ready for use.
    However before any of that happens both the new fibre equipment at the exchange and the FTTC cabinets need to be properly installed, tested and then they are ready for FTTC fibre broadband in those areas within the exchange area.
    It usually takes about 3 to 6 months after the exchange has been upgraded before the new FTTC cabinets become ready for use.
    There isn't an exact time scale as the scale can vary depending on any issues on the route.
    Best thing is to keep an eye out over the next year.
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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    See if someone in the community had the same problem and how they got it resolved.

  • The time and date keeps unlocking, why wont it stay locked?

    everytime i start my computer the date and time has changed to some crazy past date lite 1969. I fix and lock it and when i shutdown and return it has unlocked and changed again. How do I keep it locked.

    PowerBooks, with a couple of minor exceptions, have a clock/PRAM backup battery inside, usually a Li-Ion rechargeable battery that can last nearly ten years or which can punk out after five years or so, depending on the luck of the draw.  When the clock comes up set to baseline (midnight GMT January 1, 1970) repeatedly, that is a dead giveaway that the backup battery is kaput.  That being said, the main battery should hold things up for quite a while, unless it is tanking as well.  (More on that below.)  There are relatively easy fixes for the problem that we can point you to.
    What is the specific PowerBook model giving you this problem?  Screen size, processor speed and machine model.  Launch System Profiler in your Utilities folder in the Applications folder.  You should see a Hardware Overview like this in Tiger:
    Hardware Overview:
      Machine Name:          PowerBook G4 15"
      Machine Model:          PowerBook3,5
      CPU Type:          PowerPC G4  (3.3)
      Number Of CPUs:          1
      CPU Speed:          1 GHz
      L2 Cache (per CPU):          256 KB
      L3 Cache (per CPU):          1 MB
      Memory:          1 GB
      Bus Speed:          133 MHz
      Boot ROM Version:          4.5.3f2
    Copy and paste that into your reply,  Do not include the Serial Number for the machine.  Then click the Power line under Hardware in System Profiler and copy the battery and charger information there into your reply.  That should give us some information about your main battery as well.  It should look something like this:
    Battery Information:
      Battery Installed:          Yes
      First low level warning:          No
      Full Charge Capacity (mAh):          5527
      Remaining Capacity (mAh):          5405
      Amperage (mA):          0
      Voltage (mV):          16553
      Cycle Count:          0
    AC Charger Information:
      AC Charger (Watts):          65
      Connected:          Yes
      Charging:          No

  • KINGSWELLS BT INFINITY ROLL OUT SHAMBLES

    Hello,
    At the start of June you made progress in setting up the FTTC Cabinets arround Kingswells. mid way through june you dug a nice hole beside cabinet 12 in kingswells the hole sat there for 2 weeks while 2 other cabinets were installed. arround the end of june the hole was filled in again and KN Network services have never been seen since.
    My mai

    This is a BT Retail residential customer to customer forum. BT Retail has nothing to do with the installation of cabinets, it is Openreach who do that.
    If you want to complain about the work being done or rather not being done by Openreach you need to contact them.
    http://www.openreach.co.uk/orpg/home/home.do

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