Infinity roll-out kills Standard Broadband Service

BT have rolled out Infinity to my area and since the roll-out my Standard Broadband Service has deteriorated to an extent that BT have confirmed they can longer guarantee me that service (despite the fact they are still willing to charge me for it)! Anyone else been impacted in this way?  I've been told my only option to obtain Broadband is to pay for the more expensive Infinity.

Its not an issue in all areas, but the longer the distance from the cab, the more noticeable it is. Generally, if people are getting very low speeds due to distance, it does make sense for them to upgrade to Infinity, if its available.
I believe that the Infinity pricing is fairly competitive anyway.
Infinity has not really interested me because I get between 9-11Mb on my line, and I use broadband talk quite a lot.
My local connection is not perfect, and one of the two pairs into my house are faulty anyway, and the current pair does have a HR somewhere, which can show itself if the landline is not used for a week (no DC wetting, if you know what that means)
That can result in an occasional disconnection on an incoming PSTN call, but not enough to worry about.
To fb3
What connection speed do you get at the moment?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • BT Infinity roll out plans under BD UK banner

    Hi,
    Looking for a bit of advice or thoughts from the forum for the following question, excuse the rambling nature of the question.
    BT have won the contract to deliver faster broadband in rural Gloucestershire and Herefordshire which now goes under the title of Fastershire.    The web site created states that its not possible to state when exchanges will be enabled for a variety of reasons so as consumers we simply have to wait to be told when.
    However I assume as part of being awarded the contract and being able to state that 90% of properties would be completed by 2016 that a plan must exist with an approximate order in which exchanges will be enabled as part of the contracting process.  
    Do you think it ought to be possible or fair to request, in this case to know where my exchange. Tirley,  would be in the planned schedule for example first 10% ,   last 10% in the middle.   
    I have poor broadband speed due to the distance from the exchange and cannot easily work from home and if we are at the back of the queue I would look to make alternative provision moving away from BT (wireless options exsit but need a 2 year commitment and multiple subscribers in the locality)  until the rollout reaches the area.  
    Appreciate any thoughts
    Simon
    Solved!
    Go to Solution.

    Hi simon5705,
    Openreach have been awarded the contact to install, rollout and manage the fibre infrastructure to Herefordshire and Gloucestershire between 2013 and the end of 2016.
    The scheme has been set-up by Herefordshire Council and Gloucestershire County Council in partnership with BTplc (Openreach) to extend the rollout on-top of the "Superfast-Openreach" Commercial fibre broadband rollout.
     As it is being rolled out, done and managed by Openreach as well being managed by Herefordshire Council and Gloucestershire County Council, BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach, Herefordshire Council and Gloucestershire County Council.
    Looking at the fastershire FAQs here ( http://www.fastershire.com/questions-and-answers ) it states 
    " Fibre broadband is being rolled out across both Herefordshire and Gloucestershire between 2013 and the end of 2016. From summer 2013 you will be able to check maps on this website to see which phase of delivery your area is in, and you will also be able to put your postcode into our postcode checker to see if you can get it yet. This will also tell you which telephone exchange area you fall within. "
    Also as it's a local council scheme you will need to contact them for information.
    The contact email is [email protected] though they may not have finalised the plans yet.
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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  • Ever-Changing BT Infinity Roll-Out Dates

    Living in Central Reading, we were pleased to see that BT Infinity was planned to be rolled-out to our area on 31st December 2010.  That was before Christmas and then the date changed to 31st March 2011.
    I emailed BT and a helpful chap explained that the bad weather meant that repairs to damaged lines had taken priority over the roll-out of new services (fair enough) and that is why Central Reading would not be upgraded until 31st March 2011.
    I now see that the date has moved yet again to 30th June 2011.  I wrote another email to BT and received a rather poorly written (grammar and spelling dreadful!) reply, advising that BT Infinity was not available in my area and that my interest had been registered - Absolutely no help at all and clearly my query had not been addressed.
    I appreciate that many people are eagerly anticipating BT Infinity and are still further away from getting it according to the roll-out plan today but it is not unreasonable to expect a reply to a simple query and I have no faith in the 30th June 2011 date now...  I am fully expecting it to change in May and move back a further 3 months.
    I can't be bothered to try and get another reasonable explanation from BT and have resigned myself to the fact that 40MB downloads here are unlikely....
    Disappointed!
    Merv
    Central Reading

    Ohhhh dear I think you may be right.... about more delay.
    I believe this is the most recent "Super-fast Fibre Access exchange" info.-
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  • BT Infinity Roll Out Dates - Keep Slipping - Why O...

    I have been waiting for the roll out for 4 months now. When I checked the availability in May the telephone number checking program  said it would be available on June 30th. Then a few days before this date it slipped to September 30th. Now a few days ago it went back to 31st December. Why does this keep on happening ?

    i have the same problem - even brought a super-duper-new win7 4core computer a month ago as my old xp 2xcore one may be too slow to cope with infinity.
    it is either the demand they have for those who have infinity, or they are sending too many engineers sorting out the problems with the current system, and would not cope with the demand. on reading the other forums on here, i would say the latter is more apt, even if moving people to infinity may cure theother problems.
    welcome to the world of last wednesday week.
    there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

  • Enquiry about the March 31st Infinity roll-out.

    After getting suitably frustrated at my slow connection earlier today when trying to download a game, I figured I'd check to see if Infinity is rolling out in my area soon..... even just looking for a date to look forward to. I see that Maldon is included in the March 31st rollout however...... I'm unsure whether this includes Heybridge. Heybridge and Maldon technically are the same area, it's complicated, I don't even fully understand it myself. I ask simply because things never go well when you assume, I'd rather ask this question and get a straight "no" then potentially get excited at the possibilty of something that's not going to happen. 
    Any help is greatly appreciated.
    Solved!
    Go to Solution.

    Put your telephone number into the BT Wholesale availability checker and you'll be able to see if your cabinet will be upgraded to support FTTC
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Infinity roll out

    Me & the dog watched the engineer connecting  the fibre cables at our local cabinet the other day
    Everything in our village is connected physically to the cabinet & it seems there are only 4 more cabinets to connect up (probably done by now) to the exchange & they should be able to go live within a week or two (depending upon BT)...... Great news !!
    Looking on the BT check site it still shows as "coming" but no date of timescale or even taking of orders yet
    Anybody know how long these things take ?
    Or is it too much to expect the engineers on the ground to be able to work "In sync" with corparate towers in BT land ?
    D

    Hi paulfurlong79,
    Your local exchange will first need to be upgraded and ready for FTTC fibre broadband. Once your exchange has been activated then the first lot of new FTTC (Dslam) cabinets will be activated and ready for use.
    However before any of that happens both the new fibre equipment at the exchange and the FTTC cabinets need to be properly installed, tested and then they are ready for FTTC fibre broadband in those areas within the exchange area.
    It usually takes about 3 to 6 months after the exchange has been upgraded before the new FTTC cabinets become ready for use.
    There isn't an exact time scale as the scale can vary depending on any issues on the route.
    Best thing is to keep an eye out over the next year.
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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  • BT Infinity roll out.

    I as many others are keen to get a high speed connection and live in a semi rural area (Longfield in Kent). On checking the exchange status last year a date was set for availability of December 2011. This was then revised in January to March 2012, then revised again to July, then to again to September and now it stands at March 2013! They seemed to have missed out December - must be going for six month updates now.
    The exchange stills shows as coming soon. How can a date shift so much, why set targets that have no chance of being reached! I would be interested to hear you experiences of delays.

    Don't hold your breath, although Infinity is still showing as going live last month for Longfield, but its now expected until March (RFS date set : 31/03/2013).
    I'm in the same boat as you (Longfield exchange, kept waiting) and got a MAC code to move to BT as soon as I knew it was coming. Have since given up, as too many 30 days notice periods have come and gone. The date keeps moving (since 2011), and there is still no confirmed date yet. :-(  
    I've also registered to be informed when there is news, but nothing yet 
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  • KINGSWELLS BT INFINITY ROLL OUT SHAMBLES

    Hello,
    At the start of June you made progress in setting up the FTTC Cabinets arround Kingswells. mid way through june you dug a nice hole beside cabinet 12 in kingswells the hole sat there for 2 weeks while 2 other cabinets were installed. arround the end of june the hole was filled in again and KN Network services have never been seen since.
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    This is a BT Retail residential customer to customer forum. BT Retail has nothing to do with the installation of cabinets, it is Openreach who do that.
    If you want to complain about the work being done or rather not being done by Openreach you need to contact them.
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    17:32:09, 03 Feb. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.76:49620->17.167.195.149:443 on ppp0)
    17:31:52, 03 Feb. IN: BLOCK [16] Remote administration (TCP 77.40.50.146:56503->86.181.88.158:22 on ppp0)
    17:21:52, 03 Feb. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.67:51622->173.194.34.178:443 on ppp0)
    17:20:07, 03 Feb. IN: BLOCK [16] Remote administration (TCP 111.253.217.192:1331->86.181.88.158:8080 on ppp0)
    17:18:47, 03 Feb. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 110.169.205.221->86.181.88.158 on ppp0)
    17:11:32, 03 Feb. IN: BLOCK [16] Remote administration (TCP 77.40.50.146:6310->86.181.88.158:22 on ppp0)
    17:02:02, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client disassociated
    17:02:00, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client associated
    17:01:58, 03 Feb. (2354725.420000) Device disconnected: Hostname: Teresa-PC IP: 192.168.1.115 MAC: 70:1a:04:21:e7:ea
    17:01:56, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client disassociated
    16:56:55, 03 Feb. wlan0: STA a8:26:d9:19:fc:77 IEEE 802.11: Client disassociated
    16:50:27, 03 Feb. BLOCKED 1 more packets (because of First packet is Invalid)
    16:50:25, 03 Feb. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.67:51515->72.32.30.17:80 on ppp0)
    16:49:25, 03 Feb. (2353971.840000) Lease for IP 192.168.1.115 renewed by host Teresa-PC (MAC 70:1a:04:21:e7:ea). Lease duration: 1440 min
    16:49:25, 03 Feb. (2353971.840000) Device connected: Hostname: Teresa-PC IP: 192.168.1.115 MAC: 70:1a:04:21:e7:ea Lease time: 1440 min. Link rate: 54.0 Mbps
    16:49:25, 03 Feb. (2353971.790000) Lease requested
    16:49:24, 03 Feb. (2353971.480000) Lease for IP 192.168.1.115 renewed by host Teresa-PC (MAC 70:1a:04:21:e7:ea). Lease duration: 1440 min
    16:49:24, 03 Feb. (2353971.480000) Device connected: Hostname: Teresa-PC IP: 192.168.1.115 MAC: 70:1a:04:21:e7:ea Lease time: 1440 min. Link rate: 54.0 Mbps
    16:49:24, 03 Feb. (2353971.430000) Lease requested
    16:49:23, 03 Feb. wlan0: STA 70:1a:04:21:e7:ea IEEE 802.11: Client associated
    16:48:20, 03 Feb. (2353907.540000) Lease for IP 192.168.1.67 renewed by host ipad (MAC 40:30:04:eb:1b:54). Lease duration: 1440 min
    16:48:20, 03 Feb. (2353907.540000) Device connected: Hostname: ipad IP: 192.168.1.67 MAC: 40:30:04:eb:1b:54 Lease time: 1440 min. Link rate: 0.0 Mbps
    16:48:20, 03 Feb. (2353907.490000) Lease requested
    16:48:20, 03 Feb. wlan1: STA 40:30:04:eb:1b:54 IEEE 802.11: Client associated
    16:48:20, 03 Feb. wlan1: STA 40:30:04:eb:1b:54 IEEE 802.11: Client disassociated
    16:44:08, 03 Feb. (2353655.370000) Lease for IP 192.168.1.76 renewed by host iPhone (MAC 3c:d0:f8:d3:aa:ec). Lease duration: 1440 min
    16:44:08, 03 Feb. (2353655.370000) Device connected: Hostname: iPhone IP: 192.168.1.76 MAC: 3c:d0:f8:d3:aa:ec Lease time: 1440 min. Link rate: 65.0 Mbps
    16:44:08, 03 Feb. (2353655.300000) Lease requested
    16:44:05, 03 Feb. wlan0: STA 3c:d0:f8:d3:aa:ec IEEE 802.11: Client associated
    16:42:05, 03 Feb. (2353532.310000) Lease for IP 192.168.1.73 renewed by host android-60ff539ca7751de3 (MAC d8:31:cf:d5:17:d8). Lease duration: 1440 min
    16:42:05, 03 Feb. (2353532.310000) Device connected: Hostname: android-60ff539ca7751de3 IP: 192.168.1.73 MAC: d8:31:cf:d5:17:d8 Lease time: 1440 min. Link rate: 58.5 Mbps
    16:42:05, 03 Feb. (2353532.260000) Lease requested
    16:33:32, 03 Feb. IN: BLOCK [16] Remote administration (TCP 218.2.22.113:6000->86.181.88.158:22 on ppp0)
    16:31:30, 03 Feb. IN: BLOCK [16] Remote administration (TCP 222.186.62.41:6000->86.181.88.158:22 on ppp0)
    16:25:50, 03 Feb. IN: BLOCK [16] Remote administration (TCP 222.186.62.30:6000->86.181.88.158:22 on ppp0)
    16:24:06, 03 Feb. IN: BLOCK [16] Remote administration (TCP 58.26.127.135:12933->86.181.88.158:80 on ppp0)
    16:22:09, 03 Feb. IN: BLOCK [16] Remote administration (TCP 5.79.78.230:37357->86.181.88.158:80 on ppp0)
    16:16:21, 03 Feb. BLOCKED 1 more packets (because of Remote administration)
    16:16:20, 03 Feb. IN: BLOCK [16] Remote administration (TCP 89.242.208.8:57746->86.181.88.158:443 on ppp0)
    16:16:20, 03 Feb. BLOCKED 1 more packets (because of Remote administration)
    16:16:18, 03 Feb. IN: BLOCK [16] Remote administration (TCP 89.242.208.8:57734->86.181.88.158:443 on ppp0)
    16:16:18, 03 Feb. BLOCKED 1 more packets (because of Remote administration)
    16:16:17, 03 Feb. IN: BLOCK [16] Remote administration (TCP 89.242.208.8:57746->86.181.88.158:443 on ppp0)

  • BlackBerry 10.2 OS Begins Roll Out

    BlackBerry 10.2 OS Begins Roll Out — New Reasons to Love your BlackBerry 10 Smartphone, Big and Smal
    From the Inside BlackBerry blog:
    BlackBerry 10.2 OS introduces new features like BlackBerry Priority Hub, BlackBerry Natural Sound, and BBM now in any app that will help you be more productive and stay better connected when it counts. Plus, with hundreds of new refinements, BlackBerry 10.2 makes the things you do every day faster and easier. Here are just some of the new features you’re going to love in BlackBerry 10.2:
    BlackBerry 10.2 Highlights:
    Priority Hub
    Keep your important conversations closer than ever with the new Priority Hub. Always at your fingertips, Priority Hub learns what conversations are most important to you and automatically puts those messages at the top of your inbox, helping you to stay focused on the critical items. On top of that, the new attachment view helps you organize files and documents across your messaging accounts and within specific message threads.
    BBM Video with Natural Sound
    BBM Video has always allowed you to have a live face-to-face conversation with anyone, anywhere. Now, with Natural Sound, BBM Video and Voice conversations between BlackBerry 10 smartphones sound more natural and realistic. It’s the next best thing to being in the same room. We’re able to accomplish this because BlackBerry Natural Sound captures a wider sound spectrum, so you can hear subtle nuances that are lost in most cellular calls.
    Instant Previews of BBM, SMS and Email from any app
    Stay in the flow. BBM, SMS and E-mail messages now find you no matter what you are doing on your BlackBerry. See email, BBM and SMS message previews appear in any app – you can even respond to your BBM or SMS messages in any app or go to the BlackBerry Hub with a single swipe to respond to your email. Perfect for keeping the conversation going while you browse the web, watch a video, or use other apps. Of course, you can tailor these notifications to the way you work to ensure you’re only notified as much as you want to be.
    BlackBerry Keyboard
    The smartphone keyboard that knows your next move just got even smarter. With personalized next word suggestion, auto-correction, and the distinctive BlackBerry keyboard layout, we’ve built this keyboard to help you have conversations with speed and accuracy. And on the BlackBerry Z10 and BlackBerry Z30, improved audio feedback with distinct tones for specific keys like backspace, and shift helps you type more confidently because you’ll have more reassurance you’ve hit the right key.
    Copy and Paste Enhancements
    Copy and paste just got easier. Not only does BlackBerry 10.2 offer more precise cursor control, text selection is now easier. Once you select text, a pop up menu gives you editing options and direct sharing with BBM, Facebook and Twitter – so you can quickly copy, paste and share
    Faster, Easier Sharing
    BlackBerry 10.2 learns how you share and who you share with, helping you reduce the number of steps and amount of time it takes to get your files, photos, or documents to where they need to go. Touching “share” in any app provides suggestions on who and how to share your files based on how you’ve shared in the past, and the feature only gets smarter the more you use it.
    Lock Screen Notifications
    When the red light on your BlackBerry 10 smartphone is flashing, you don’t have to unlock the phone to see your message. Notifications on the lock screen now let you take a peek at the latest email, text, BBM, or notification to see if that’s the message you’ve been waiting for or one that can wait a while. You can customize which accounts appear on the lock screen and scroll over the icons to display the sender and subject line.
    Reply Now
    Reply Now lets you respond to incoming phone calls, even when it’s not a good time to answer the phone. Easily send a response through BBM, SMS or email – choose from a list of standard automated responses or respond with a personalized note. Perfect for ensuring that important contacts are always given your attention.
    Calendar Enhancements
    BlackBerry Calendar now comes with an ‘I’m running late’ function so you can instantly let meeting participants know if you’ll be late. You can even specify a new time in your notification. And, with a redesigned interface that makes adding an event easier, managing your time is simple.
    BlackBerry 10.2 OS gives you a lot of new reasons to love your BlackBerry 10 smartphone, and we haven’t even mentioned the updates to Docs to Go, a new BlackBerry Hub icon, camera enhancements—but the best way to experience all BlackBerry 10.2 has to offer is to try it for yourself. Remember to back up before updating
    BlackBerry OS 10.2 is expected to start rolling out in the following regions pending carrier availability:
    Africa: Starting this week
    Asia Pacific: Starting this week
    Canada: Starting this week
    Europe: Starting this week
    Latin America: Starting in November
    Middle East: Starting this week
    US: Starting this winter
    How to update to BlackBerry v10.2
    When the update becomes available on your carrier, here’s how you can update for free:
    To update your BlackBerry smartphone to BlackBerry 10.2 software, look for the alert in the notifications section of the BlackBerry Hub. You can also check for software updates through the System Settings menu and selecting Software Updates. The download will happen in the background, so your information remains safe and you can continue to use your smartphone as it downloads. As always, we recommend you make a current backup of your BlackBerry 10 smartphone. For more information on how to update your BlackBerry 10 smartphone, visit http://www.blackberry.com/update
    Be sure to let us know what you think in the comments below.
    *Not all carriers will be releasing this update.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

    The unlocked part really doesn't come into play.
    It's controlled by the SIM card in the device, and by removing the SIM card you might be able to upgrade, per the directions here:
    How to Reload your Blackberry10 OS
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Standard of services

    Poor standards of service provided by 02 customer services team. U treat customers like there nothing yet they are the 1s that are making the company a success especially those who have been with u for years such as my self.
    Been with u 2 weeks after my 12th birthday & I'm 27 next week. Standards a falling dramatically sort it out 02 :-/

    Idont think standards are falling when you call, I've never had anything but good service on 202. Some calls may be outsourced at busy times but that is down to o2's staffing levels and cost cutting. That's unlikely to change I'm afraid. Now live chat is a totally different level of customer service....

  • Roll out methodology

    Hi,
    our clinet has SAP 4.7 installed in  denmark. now  there will be a roll out in norway. my question is what are all the steps in a roll out for norway.
    1) business blueprint :- what steps will be there
    2) enterprise structure. :- norway will have different sale sorg. can we have the same compnay code as denmark.
    2) what all exisiting scenarios can be copied from denmark for norway. i mean to say if denmark has stock transfer, rush order, cash sale. do we only need to have sales scenaiors for norway too or can we have sale transactions different from denmark
    3) can we use exisitng document types used in denmark for norway. for instance if denmark is using standard order type ZSTD,  do we compulsory have to use ZSTD for norway too or we can use a different naming convention (like ZNOR) for norway. the reson iam asking this is beause in a roll out, i think  enterprise structure/documen types are on the same lines and only tax treatment is differnt.
    4) we have Z tables used in sd module. can we use the same z tables for making entires for norway considering the busines transaction is same or we have to use new z tables for norway.
    my main confusion is a roll out follows the same template as of the main country as in denmark.... ??
    can any body explain from practical view point.
    regards
    sachin

    Hi there,
    1) Business blue print is your understanding of the business process. It depends on any customized requirement for Norway.
    2) Business should decide on weather they assign Norway to another coompany code. Accordingly you should define your org structure. Company code if defined by FI not SD.
    3) Standard SAP transactions should be copied into Norway. Assign your order types & pricing, O/p, A/c determiantions to Norway sales area. Also maintain shiopping point & route determiantions for Norway. All the details to be provided by business.
    4) Yes Z tables which are generic / transaction specific are not dependent on countries. You need to maintain them. Check if you need to develop any country specific codes.
    Usually roll out proj will have the same functionility extended to other regions as well. So there may not be much change in the processs flow.
    Check if there are any new condition types (taxes) / O/p types (shipping / invoice docs) required for Norway specific. Maintain them accordingly.
    Regards,
    Sivanand

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