Bt infinity ordered and told what speed i would re...

Last week i ordered BT Infinty, Told what speed i would recieve 56mb/s 20mb I confirmed this with my telephone number and placed an order and a date was set for an engineer to set up infinty, I cancelled my current isp gave bt my migration code, But today was sent a text by bt saying they cancelled the infinty order due to it not being in my area,
How can it not be when i was able to place an oder for it, I am really annoyed and fasturated about this as I may now have to look for another ISP and enter into another 12 month contract, I so **** off with BT

Have you spoken to them to find out?
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Similar Messages

BT Infinity Order and INstallation Delay

Here is my sad story of BT Infinity order. For four weeks now I do not have any internet at home due to this problem with BT. Original meant ot be installed on mar 27, but still no update luck.
BT Order History:
* MARCH 13, 2014 – Today ordered BT Infinity 2 package over the phone. BT has informed that package installation date is 27 March 2014. A BT’s technician will visit on MARCH 27, 2014 anytime from 1-6 PM. I let SKY know to stop my broadband by MARCH 27, 2014. SKY has said it will close the broadband on MARCH 29, 2014 and the connection will stop within the next 10 days.
* MARCH 27, 2014 – Took a day off from work as the technician would visit. Unfortunately no visit from BT technician. No message from BT to inform me about this. Called BT after 6PM and was told that there was a problem with my line which would be sorted on APRIL 1, 2014.
* APRIL 1, 2014- Received an SMS from BT stating that BT would get in touch with me on 03/04/2014 and requested not to call them as BT would be unable to provide any update before that date.
* APRIL 3, 2014 – No contact from BT as stated on the last SMS. I called BT and was told that I would get an update from the Engineer team on APRIL 5, 2014. SKY broadband connection is now gone. BT landline is now connected.
* APRIL 5, 2014-Called BT. Still no update. More promises of calling me back and keeping me updated.
* APRIL 7, 2014 – Called BT, no new update. Sent a complain email to BT.
* APRIL 8, 2014 – BT replied to my complain email stating “there is a few issues with my connection at the local exchange….Someone from the Order Team will be in touch with you today anytime, until 8pm, to discuss this further and make a new appointment for you.” No one from the Order team called me on that day.
* APRIL 10, 2014 – Replied to BT’s email reply querying about the order and me not being happy. There was a call from BT today on my mobile, but I was at work and did not take the call. I called BT help and was told that BT left an SMS with the note that there are further delays till 15/04/2014. I have not received any SMS, only the call. Replied back to BT stating that I am not happy with the service.
* APRIL 15, 2014 – Called BT. No update. However I have been told to check back tomorrow as the engineers will leave a note by 8pm today.
* APRIL 16, 2014 – Called BT to check if any update is available. BT told me to that next update is on APRIL 17, 2014. Requested BT to SMS or email me with an update. Another promise made by BT.
* APRIL 17, 2014 – Called BT helpdesk, not very happy today. I was informed that my broadband order needs to be cancelled by BT for whatever reason and the system is showing the order’s status ‘pending cancellation’. The helpdesk person promised that I would be updated by email or sms by 18/04/2014.
* APRIL 18, 2014 – No update from BT. Sent a replied to BT’s last email requesting an alternate broadband connection in BT’s cost till the local exchange issue is resolved.
* APRIL 19, 2014 – Talked to BT helpdesk (Sohail). He checked the engineering team’s log and found that a next review date of 28 April 2014 is set for this order. He confirmed that the issue with the local exchange has been resolved. My order is in a ‘pending cancellation’ process. Ideally cancelling an order should not take that long. According to Sohail, these are the things going to happen now:
-   On Apr 22 current order will be cancelled.
-   On Apr 23 new order will be made by BT.
-   On Apr 23 BT will update me with new information, possibly new appointment date.
According to Sohail, in the best case scenario this should be done by the end of April.
* APR 23 2014 – called BT helpdesk. Also received an email and sms from BT that there would be an update on 28/04/2014! My guess (and hope) that the message is related to the original order. Ideally this order should now be cancelled by BT. Called BT Helpdesk - according to helpdesk, I will be informed about my order on 28/04/2014 from a Level 2 department (Not sure what that means though).

* APR 24 2014 - Posted it to BT's forum moderator via NeilO's profile.
Recieved a phone call from "Susan". She is now taking the ownership of the issue. She is going to find out what is happening with the order. She is expecting to get back to me by today in 2-3 hours time. Recieved email from Susuan. The order will now be cenclled on 25/04/2014. Susan will create a new order and will try to expedite it.
APR 25 2014 - Recieved an email from Susan. The current order may get cancelled by today. However it will not happen before 4PM today. Susan will create a new order on 28/04/2014. A definite date will be given on that day.
APR 28 2014 - Update from Susan. She is still waiting for the broadband Order Management team to close off the order so that new order can be issued.
Another update from Susan - The Openreach suppliers have raised a Bridge case to close the current order. Their target fix time is 05/05/2014. replied to Susan stating I am not happy with the progress and asked for alternative adsl broadband connection until BT fixes the issue.

BT Infinity Ordering Shambles

Well, i'm on my second BT Infinity order and have the same problem as the first. If this one isn't fixed then I can safely say I will be giving up on BT and will not be joining you for Broadband, Phone or anything else, EVER.
Initially ordered BT Inifinty and Phone (leaving Sky) 29/12/10 for Engineer Install on the 17th Jan. Within hours, the order status screen showed "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
Errr NO... BT have to send an engineer to connect Inifinty Option 2 at home, surely everyone knows this... Having spent over half an hour on hold trying to speak to someone who could help I gave up, sent a complaint via email and got a call a couple of days later. The Indian call centre worker had absolutely no idea what was involved with installing BT Infinity and promised to find out and call me back next day. 3 days later, I got a call back to confirm that a visit was needed but that one couldnt be booked. That led to my order being cancelled.
New order raised 07/01/11 for Engineer Install on the 24th Jan. I've just checked my order status and the screen shows "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange". Well done BT - messed it up again...
I'm not prepared to spend hours this time trying to get through to some useless call centre worker who has no idea what Inifinity is only to find out that an engineer visit can't be arranged. If anyone wants to fix this order please let me know otherwise I will be cancelling and going to someone else for my Broadband service, even if it costs me more...

Hi JP123,
Welcome to the forum. Sorry for all the confusion over the engineers appointment.
Very strange that the online checker is stating that no appointment needed. You are correct, an engineer has to come to your home to install Infinity as an engineer is responsible for installing the Openreach modem. I can help you with this.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details or Infinity order number and the link to this thread.
I will find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Different value in sales order and billing document for one line item

Hi Experts,
User created a sales order with three line items say line item 10, line item 20, line30 and he did the delivery and billing also. Line item 10 value is 5024.26 EUR in Sales order
At the time of billing the value of a line item 10 is increased by 0.02 i.e. 5024.28
I asked the user cancel that invoice and the post goods issue. He cancelled the invoice and post goods issue. Then he created the PGI and billing now the value of line item decrease by 0.01(5024.27) again he cancelled the invoice and post goods issue. he created the post goods issue and billing. Now the value is correct i.e. 5024.26.
User is asking me the reason can any one help me in this
Note: price is copying from delivery to billing

Morning Sunina
Now consider this scenario
Item a - 10
Item b - 20
Item c - 30
and the validity of condition rec for item C is 31st of Jan
after 31st JAN the record changes or there isn't any.
In Copy control the pricing type is 'B' i.e., carry out new pricing.
Now if the document is created in January it will take all the above prices. and this document is then billed in Feb. Now the copycontrol, whilst copying the prices, will predetermine the same.
Now your task is to check if there was user intervention, check the pricing in order and check what condition types got affected in order and in billing.
If your scenario is still not amongst the above cases...
I don't know what to do, if you figure out please let us also know, god know when we would face the same scenario....
Take care

Difference amount in sales order and billing document (For one line item)

Hi Experts,
User created sales order with 3 line items and billing document. but problem is that there is difference in value of sale order and billing only for line item 10. The remaining items values are same in sales order & billing doc.if I check in sales order condition I found that VPRS condition is used and the value is 692.13and the amount is 3245.26in sales order. But if suppose I check the same value in billing doc the value is 0.69 and the amount is 3245.28. Can u suggest me which configuration I have to check for this.
I also checked change lock but there is no change in sales and billing document & Material
Regards
Sunina agarwal

Morning Sunina
Now consider this scenario
Item a - 10
Item b - 20
Item c - 30
and the validity of condition rec for item C is 31st of Jan
after 31st JAN the record changes or there isn't any.
In Copy control the pricing type is 'B' i.e., carry out new pricing.
Now if the document is created in January it will take all the above prices. and this document is then billed in Feb. Now the copycontrol, whilst copying the prices, will predetermine the same.
Now your task is to check if there was user intervention, check the pricing in order and check what condition types got affected in order and in billing.
If your scenario is still not amongst the above cases...
I don't know what to do, if you figure out please let us also know, god know when we would face the same scenario....
Take care

Brazil: Different sale order and billing document

Hi all.
We are implementing SAP in Brazil country. I notice that for Brazil there are special sale order and invoice types but I would like to know if for a normal sale (not consignment, not third party...) it is possible to use the same sale order and invoice types that we are currently using in SAP for other countries (Z types).
I made the customizing necessary and test one sale flow in Brazil and nota fiscal is correctly generated and test the same sale order in other countries but no nota fiscal was generated.
My question is: is it mandatory requested to use different sale order/invoice type for Brasil than in other countries or they can be shared?
Many thanks in advance and best regards.

Hello,
The key to your requirement can be maintenance of Excise condition type with proper access sequence and accordingly maintain condition record for them.
You create an access sequence with following access:
- Country / Plant / PlntRegion / Region / Price grp / Mat.pr.grp / Materia
- Country / Plant / PlntRegion / Region / Price grp / Mat.pr.grp
- Country / Plant / PlntRegion / Region / TaxCl1Cust / Mat.pr.grp
- Country / Plant / PlntRegion / TaxCl1Cust / Mat.pr.grp
For export maintain condition record based on any key combination, say for
Country / Plant / PlntRegion / TaxCl1Cust / Mat.pr.grp - Tax % - Tax Code
FR / 1000 / KR / 03 (EXPORT) / 04 / 0% / V1
I hope this can assist you.
Thanks & Regards
JP

What hard drive would be best for a 2009 or 2010 I-mac

I have an I-Mac that is from either 2009 or 2010. latly it has been freezing and laging. what hard drive would be good to increase speed and add more space, that is compatible with my model Mac?

Here are two that seem to be favorites among users:
http://www.crucial.com/
http://www.macsales.com/

My Infinity Order Keeps Getting Cancelled! And Muc...

Hi.
Sorry, this is REALLY long, but I needed to document this somewhere.
I own a house.
I have two phone lines on my account.
I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
I do a little victory dance.
Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
I obtained two MAC keys from our current ISPs.
Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
I paid for a year's line rental on the line that I use, in advance, to save money.
Later that week, I noticed one of my orders has disappeared. Hmm.
I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed. She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
*1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
*.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
I did however receive emails telling me of the install date, etc., of my lodger's line.
Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
The Hub3 turns up on the 24th July, for the lodger's line.
The 26th, and the engineer turns up. Stuff installed. GREAT!!
Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
Also have had several modem crashes giving sub-1Mbps speeds.
It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
I go online to sign up.
What? I find out that I'm being charged for phonecalls during the day?
BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
*3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
*4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
I told her about all of the above.
She said she would look into it and get back to me.
After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
Much thanking went on.
Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
I am again worried.
Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
Fair enough. I thanked him, said goodbye and hung up.
I kept checking over the weekend and the order remained up on the site.
Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
Luckily for you, this is all I can remember.
A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
I am not optimistic. :-(
Solved!
Go to Solution.

Hi All.
Today's update.
According to the Order Tracker-
Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
So, have I got it, or not? Any of it?
So. Still no second Infinity line.
Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
Oh boy...

Infinity order delays and confusion

Hi,
I am hoping someone from BT will read this post and urgently get back to me personally with an accurate and honest update on my order. I have spoken to numerous people in the contact centre's who have provided me with no confidence about my order.
I originally ordered New Phoneline & Infinity on the 14th August to be installed on 6th September. I received a call a few days later saying the 6th wasn't possible and the appointment was now going to be the 10th September.
I called the team back who had left me a voicemail advising of the change in appointment and confirmed that on the 10th September that both Phone + Infinity would be installed. I was told the delay was due to a line plant availability issue which needed another engineer to deal with, before my order could progress.
A few days later again, I checked BT.com and it still showed the 6th September activation date and appointment date for both Phone + Infinity, so I called the Contact Centre to see what was happening. I was informed that the Infinity would not be installed on the 10th Sept, as only the Openreach engineer was going to be available on that date.
I was told that the person who I spoke to about the appointment change to the 10th was wrong and that Phone + Inifinity was never going to be installed on the same day. I was also informed that no appointment was set for the Infinity, so at this stage I was only going to be having phone line on the 10th and the infinity was still to be arranged. I therefore had to choose a later date for the Infinity, so I opted for Tuesday 13th September.
After this, my bt.com order tracking page showed only the activation days, which are both still showing as 6th September (even as of today) and no appointments are listed at all.
Today (6th September) I received an SMS saying my phoneline was being activated today, again confusing me as I know (or thought) that there was no appointment for phone line booked for today. Again, another call to the contact centre. This time I was advised my order had actually been cancelled. This annoyed me as you would expect. The agent then went on to confirm with Openreach and came back and retracted his statement and confirmed there was indeed an appointment for the 10th September for my phone line. He wouldn't however confirm my Infinity would be installed on the 13th September.
I currently have little confidence that my phoneline will be activated on the 10th and have zero confidence that my Inifity will be installed on the 13th September, likewise, I have no confidence that my bill will be correct given I have had SMS's and updates and BT.com still shows the 6th September for activation for both Phone line and the Infinity.
I would really appreciate it if someone from BT can get in touch with me to clarify exactly what is happening with my order, provide me with assurance as to when I will have a working phone and broadband service and also explain why I have received such a confusing order process.
Many thanks in advance,
Stephen

Hi Stephen,
I am really sorry for the confusion here. I can understand that this would start to become annoying given everything you have been told.
The SMS message and the bt.com are still working off the original details. If you have spoken with someone confirming that the dates have changed then this is the most uptodate info and the website and SMS should be ignored.
I'll be happy to have a look over the order and clear everything up and keep an eye on its progress until its closed.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

!!!---What's wrong to my T61 order and my VISA card?

I had used my VISA card to order a T61 notebook from US LENOVO website on 3rd March,2008. It costs me $828.75.
But I found that someone charged me $828.75 again on 4th March, 2008. Then I called the VISA center to enquire about it, they told me that LENOVO charged me two times, one is on 3rd March(this is my order), and the other is on 4th March(who did it?).
Why? What's wrong? I ordered only one T61, how can LENOVO charge me two times?
And I promise that I had never give me VISA card information to anybody else, nobody can use it except myself, so it's the mistake of LENOVO.
I had sent a E-mail to lenove in US, but no reply.
Who can tell me why and give a answer? How can I get my money back?
Moderator Edit: Font formating removed for readability
Message Edited by billbolton on 03-06-2008 05:28 PM

kevinws2001 wrote:
from US LENOVO website
[Snip]
Who can tell me why and give a answer?
Lenovo in the US can.... call them!
Cheers,
Bill
I don't work for Lenovo

Resetting,disabling.Clean-ups and Frag, just dosen't boot my pc any faster, any tips and what speeds it yup for accessing aother websites andtheir sites

Tried resetting,disabling,clean-ups, defrag, changing proxy to 'No Proxy' even doing a number 20 in the DOM etc just doesn't boot my PC any faster or enable me to access my own website pages/sites a recent development, just keeps Turning around without loading the dashboard, though brings up webpage like with yahoo, but takes an awful long time in the morning to get to my email,, same as when booting up from closed; any tips and what speeds it up for accessing another websites and their sites edit;; getting fed up with Firefox,, much to problematic,, any ideas who has less problematic Browser. many thanks,
N.B, My PC is a an Windows Xp, the latest

Usually slowness after one upgrade requires disabling hardware acceleration, or a possible new regression (hopefully not).
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
* Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
* In the Firefox options window click the Advanced tab, then select "General".
* In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
* Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
[[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

My comp out of nowhere just said it was infected by a virus and it downloaded a scan app and told me i had to register it for it to work and there is a $20 registration charge. does anyone know whats going on?

my comp out of nowhere just said it was infected by a virus and it downloaded a scan app and told me i had to register it for it to work and there is a $20 registration charge. does anyone know whats going on?

Look over this link....
http://www.reedcorner.net/guides/macvirus/
It will catch you up to speed with what is going on and the solution.....DO NOT REGISTER.....

When I listen to music on Apple TV 2 my pictures from iPhoto come in, but always the same album (which I nevr asked for), always in random order and always in a different format. How can I control what is going on and choose the album myself.

When I listen to music on Apple TV 2 my pictures from iPhoto come in aafter about ten minutes, but always the same album (which I never asked for), always in random order and always in a different format. How can I choose a different album myself and control the order and format?

Thank you Winston for a helpful response and for reminding me of something which I found nearly a year ago and then lost (in my mind) because I did not use it. I am grateful for a correct answer but it still only achieves part of what I wanted.
I can now choose my photos, decide how long they stay on screen and choose one of a variety of presentations. Two things I still can't do.
One is to get it to play the photos in the chronological order in which I have carefully set them in an album; it still tends to be random and repetitive. The other is that I cannot get any of them them to saty on screen for more than about 20 seconds. I guess this is all due to the way Apple TV is constructed.
But still thanks, nevertheless.
Alec

I have iphoto 7.1.5 and need to upgrade to use icloud. I have Mac osX 10.7.5. Which upgrades and in what order? Thank you.

I have a Macbook 10.7.5. Just got an iphone 4s and need to upgrade the iphoto on Macb to use icloud. Can you tell me how to go about it? That is, which upgrades do I need and in what order? Thank you

NOTE: if you upgrade to Mavericks you'll have to purchase iPhoto 9.5.1 from the App Store as your current version does not qualify for a free upgrade.
OT

I have some problem when I want to download app in iTunes some security question ask me about my visa when I right my visa number I got an errors and on top of the page told me go to iTunes support I do these things and now what should I do

I have some problem when I want to download app in iTunes some security question ask me about my visa when I right my visa number I got an errors and on top of the page told me go to iTunes support I do these things and now what should I do

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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