BT Infinity - Speed Decrease/Connection Drops

I've had BT Infinity 2 since June/July last year. After the storms and heavy rain throughout the winter I was getting freuqent drops from the connection, so BT replaced the exterior drop line and fixed it (must of been the water getting in the 30+ year old line). January came and i started getting the same problems, this time they replaced the router and sort of sorted out the problem. Last week i complained because the disconnections started happening and i noticed my speed was dropped from 40 down to under 30. Bt claim there is no problems with the line from their tests. Yesterday i got another replcement home hub and still the speed hasn't risen. The dsl checker says i can get just under 50 mbps down, but my line only could handle 40.
When i got it installed in June this is what my speeds were http://gyazo.com/ae933548d392adf91cd0e906074d0edf
This is what my router says - http://gyazo.com/b48adbb11b4f686515faaf6a0a54b4b1
I've got to the point now where i'm going to give up because they don't care about fixing it. I'm waiting for a call next week to check up on the line and we can go from there.
I'am using the Hub 5.

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
as you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Similar Messages

Very slow speeds, bb connection dropping

I had bt BB installed a few weeks ago.
For the first 10 days, I was getting 2mbit down/0.5mbit up.
After 10 days, it slowed down to 0.3mbit down/0.5mbit up.
Around the same time, my BB connection dropped out every 2-5 minutes. At this time I was getting 0.7mbit down/0.4mbit up.
It continued dropping out every 2-5 mins up to every half an hour until 2 days ago. Since then the connection has stabilised (no disconnects) at a speed of 0.5mbit up/0.1mbit down.
My stats are as follows:
Noise margin (Down/Up)
15.3 dB / 7.0 dB
Line attenuation (Down/Up)
18.0 dB / 4.0 dB
Output power (Down/Up)
14.1 dBm / 6.6 dBm
Loss of Framing (Local)
578
Loss of Signal (Local)
384
Loss of Power (Local)
0
FEC Errors (Down/Up)
89 / 55
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 29
Error Seconds (Local)
242
Download speedachieved during the test was - 382 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :1024 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Upload speed achieved during the test was - 83 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 128 Kbps
I know something is very wrong, and I should contact BT to have it rectified. From the stats can any one make any educated guesses as to the problem - a SNR issue?
Much appreciated guys.

I sent an email to the mods but am yet to receive a response. How long do they usually take?
The line is now worse than ever - it does not stay connected for any longer than 20 minutes before losing sync, usually within 5 minutes. My stats now are:
Line state
Connected
Connection time
0 days, 0:12:00
Downstream
1,184 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.0 dB / 10.0 dB
Line attenuation (Down/Up)
18.0 dB / 4.0 dB
Output power (Down/Up)
14.2 dBm / 10.5 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
24
Loss of Power (Local)
0
FEC Errors (Down/Up)
2785 / 3
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 2
Error Seconds (Local)
21

Speed falling, connection drops out

My BB speed used to be about 5.4Mb. Then BT upgraded the exchange and it fell a bit. Then it suddenly dropped to 288K - after 2 weeks I called BT and an engineer came round. He said the drop in speed was caused by me turning off the router during the day and at night - the new exchange needed me to leave it on; he got the speed reset and it was about 7Mb for a week, then dropped to 2Mb - now is at about 6K and I assume will keep falling.
I leave the router on 24/7 as the engineer said I should (though I am NOT happy to do this as it uses power and as it gets warm it could be a fire risk) - but about 1 in 3 days the connection has dropped by the time I get home from work, or it drops overnight.
I am using a Netgear router that has NO issues before the exchange was 'upgraded'.
(When the connection 'drops' the router shows the internet connection is active but the PPP has failed).
Please BT - un-upgrade the exchange (Bristol BS3) so I can have a reliable usable connection again.

Hi Peg
Welcome to the forums.
Can you email us at [email protected] with your account details and a link to this thread. Can run some diagnostics from this end to see why your connection has dropped so much.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Speed problems / connection drops

http://www.speedtest.net/result/1879553530.png
Normally I'm at about 6mb, Also at random times in the day the Broadband light on my router flashes orange and i lose connection for about 30 seconds before it comes back on, Not really sure what to do, Any advice would be appreciated.

welcome to the community forum where members help members
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity Problems Establishing Connection

Hello
I am a new customer with BT Infinity. I'm using the Home Hub with the Openreach modem (sorry, nothing on the device to say which model that I can see). I run Windows 7.
Initially the equipment was installed with the ethernet cable connecting to my PC, with wi-fi also active. I have no desire or need for wi-fi and have disabled it but the problem I'm experiencing applied to both set-ups.
The problem is that on booting up my PC the connection fails to establish, most of the time. The icon in the system tray displays the yellow ! triangle. I can't even explain with any logical sense how I manage to establish a connection.....I open the Network & Sharing Center and click on the active network and see that it is set to Public, even tho I persistantly try to set it as Home. It reverts all the time. Sometimes, after a few minutes of clicking Home again the yellow ! goes away and it says "internet acceSs", exept there isn't net access, it simply fails to connect to any webpages. At this point, sometimes if I restart the machine the connection is active and will work. If I simply try waiting and doing nothing, in the hope that the connection finds itself, nothing happens at all.
I leave the Home Hub and Openreach modem permanently switched on at the power sockets as the engineer told me to switch them off could cause speed or connection problems. I do have to turn off my PC and this failure to reconnect problem is not consistant. Basically, sometimes when I boot up again it finds the line happily, other times (more often than not) I get this yellow ! triangle and several minutes of random poking in the Network Center and a reboot is what it takes to get an active line. Once the line is active it is smooth and stable, I don't have problems with the line speed or connection dropping out, it seems to only be the initial failure to establish.
I apologise for my very clumsy way in explaining this, as I lack the technical language to do so more clearly. If anyone has any idea what I'm trying to describe, or if I can look up any settings or info that would help, please ask. I really need to get this resolved as 10 minutes of mucking about and rebooting to get an active line is not acceptable, but ofc we're stuck in the contract so we have to make it work

Thanks Nige. My Network Centre calls the active network "Network 3 Home Network". In its settings, the Treat All... box has never been checked. Despite calling itself a "home network" the network location setting defaults to Public, no matter how often I click to try to make it Home. Would it being Public or Home actually be a factor in the failure of the line to make the initial connection?
I'm not even sure Network is the correct designation for my set-up as it's basically the BT equipment and my PC, I have no other devices or computers linked to it.
I have no technical knowledge when it comes to setting up the net. But I do know my father also has BT Infinity, which he does use networked via wi-fi to his Mac and W7 laptop and he has never had this yellow ! warning on the system tray icon when booting up his laptop and aquiring the line.
When you say different port, excuse my ignorance but do you mean the end of ethernet cable that's in the HH? Or the cable from the wall socket to the HH? I'll look at the HH and see what can be switched when I'm done online tonight. Thank you for the suggestions.

BT Infinity Connection Dropping but BT refuse to a...

Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

BT Infinity Speed drops

Hey guys,
So around a month or two ago, we had a stint of connection outages and instability, in which our connection dropped out several times a day over the course of a few days, which was then followed an occasional drop every other day or so. During the course of this, speed steadily fell from it's usual ~30-35mpbs, to ~5mbps, which it has been at for the past few weeks without change, tested with a direct connection to the router.
Is this an issue that could be solved with getting an IP profile reset or would I need to get an engineer out to have a look at this issue?
Any help is appreciated. Stats below.
Thanks,
BT Infinity 2 Package:
1. Product name:
BT Home Hub 3.0B
2. Serial number:
+058721+123330QQ9A
3. Firmware version:
V100R001C01B036SP05_L_B. Last updated 15/11/13
4. Board version:
VER.D
5. WAN:
PPP Connected
6. Data sent/received:
3158419821/568887599 B
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. Wireless network/SSID:
BTHub3-4GXJ
10. Wireless connections:
Enabled (b/g/n, 20M, WPS Disabled)
11. Wireless security:
WPA and WPA2
12. Wireless channel:
Automatic/1
13. Firewall:
Default
14. MAC Address:
88:534:93:30:EB
15. Software variant:
05_L_B
16. Boot loader:
1.0.37-106.5
Telephone Number *********** on Exchange AYCLIFFE is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
54.4
35.5
13.9
8.4
Available
FTTC Range B (Impacted)
46.8
25.7
13.9
6
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
WBC ADSL 2+ Annex M
Up to 2.5
Up to 0.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

The diagnostics test does not seem to work with me. I've attempted it a few times over the last few weeks on different devices and browsers and get the same message everytime.
1. Best Effort Test:
Download Speed : 5.47 Mbps
2. Upstream Test:
Upload Speed : 3.51 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Anything else I can do?

Infinity Connection Drops - Told to live with it.

Hi
This will be my first post. We have had BT Infinity oin since November 2013. Since install we have had random connection drops maybe 5-6 times a day even when the connection is not in use. The light goes orange and takes aprox 1min to reconnect. Very innoying especially when usung the on demand on the youview box. I am getting the estimated speeds of around 15 mb/sec.
Ive been on the phone since then with BT (mst be 8 times at least) and been through the standard checks multipal times now.
The box has been replaced
We have had an engeneer out who verified our internal wiring is sound. He also said the exchange is almost saturated but i cant see how that would be a prob.
My neighbours that have BT infinity have no problems.
Ive just been off the phone there with BT and after explaining the issue again was put on hold for checks. Thats cool, the guy comes back and says the system is showing a 'cooper line fault.' and was put on hold again.
After a few minutes I was taken off hold and told that the problem is that my line is over 1km from the exchange and that drop outs should be expected. I was told thatEVERYONE with lines over 1km experience drop outs and this is normal. He would not comment on the fact that my neighbours have no problems.
When I asked why wassnt i explained this when taking out the connection I was told that we dont tell customers this because we want to make sales!!!! Seriously!?!?
His only solution was for me to just live with it because 'most of the time you have no problems' or downgrade to 1mb/sec ADSL ...
Unbelieveable customer service. Is this really the best I can expect?

Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 04/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 03:25:20
6. Data rate:
2631 / 16737
7. Maximum data rate:
2590 / 16882
8. Noise margin:
6.3 / 6.0
9. Line attenuation:
0.0 / 30.2
10. Signal attenuation:
0.0 / 24.8
11. Data sent/received:
1.7 GB / 1.5 GB
There you go.
I really dont want to have to leave BT I just want them to fix it. I use BTSport regularly and love youview. I just think its a bit much to be told that its perfectly normal to drop out 5-6 times a day and we dont tell customers this in order to make sales.

Infinity connection drops every time I use the lan...

So I've discussed this on here before with no joy (https://community.bt.com/t5/BT-Infinity-Speed-Connection/connection-drops-every-time-I-get-a-call-on... and I've tried swapping out all the equipment with no success. It is driving us mad now....we have to unplug the landline if we're going to use the Internet for a protracted period, just in case!
Advice please: where do I go from here? When I use the broadband section to report a fault I end up in a dead-end of self-help docs.
Do I report it as a phone line problem (and pay for an engineer to visiit) even though the phone line tests out OK?
Solved!
Go to Solution.

Well, that will teach me to be so optimistic..
So I'm now £129 lighter and using a new line...and the broadband doesn't drop out everytime the phone rings..
BUT it drops out periodically all the time now.. AND the speed is much less than before (I get 30 Mbps on a good day..15 Mbps is typical ,and it was less than 10 Mbps today before it dropped out completely). This may sound churlish to some but I work from home sometimes and the drop in speed, coupled with the frequent disconnections, is making it unworkable...
So I've reported the fault and despite the very nice Indian woman telling me that '15 Mbps is typical for wireless' after going through a very lengthy script, I am not happy. Wireless/Wired = makes no difference..I've tried...
Since its worse than before I've asked whether than can switch me back to my old line..the call raised on the 11th was marked as resolved today although I've still no resolution even though I was promised an answer within 24 hours..and have been promised that again today...and nobody rings me on my contact number that I give them (and is in my MyBT profile) but spurious 'we tried to contact you' messages are left on my home answerphone while I'm at work...
Resolved
Broadband fault VOL011-***********
*sigh* according to the official checker I should be getting better....
(edited to remove the actual fault code since it is deemed a security risk)

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Slow broadband speed - connection dropping - bande...

Hi,
We've always had a problem with our connection dropping at least once a day since we first moved house but now our speed has been significantly reduced. From what I've read of other customer experiences, it sounds like the multiple loss of connections has put our account into a banded profile?? We've tried resolving our connection issues prior to the shocking drop in speed - new filters etc. but nothing seems to have worked. So we know that the 3 day waiting period before the banding can be removed would be impossible to achieve currently. Please could you help??
Here are the ADSL settings as shown in the hub manager.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:35:44
Downstream:
207.4 Kbps
Upstream:
812.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.7 dB / 8.1 dB
Line attenuation (Down/Up):
48.3 dB / 28.9 dB
Output power (Down/Up):
16.7 dBm / 12.4 dBm
FEC Events (Down/Up):
1325 / 241
CRC Events (Down/Up):
0 / 142
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 720
Error Seconds (Local/Remote):
0 / 19

Ok will do. No, earlier stats were from this morning before I moved it to test socket. These are current stats. Will repost again tonight.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:05:59
Downstream:
287.1 Kbps
Upstream:
1.009 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
Unknown or no mode configured
Latency type:
Interleaved
Noise margin (Down/Up):
9.8 dB / 4.2 dB
Line attenuation (Down/Up):
44.8 dB / 26.2 dB
Output power (Down/Up):
17.8 dBm / 12.7 dBm
FEC Events (Down/Up):
393 / 134
CRC Events (Down/Up):
0 / 33
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 11
Error Seconds (Local/Remote):
20 / 20

When i connect my MB Pro to external monitor, I notice the wireless internet speed decreases almost 3 time. is there a solution to this? thanks for your help in advance

When i connect my MB Pro to external monitor, I've noticed my wireless internet speed decreases almost 3 time. is there a solution to this? thanks for your help in advance

"How do I find that IP address because I put in the 192.168.1.8.."
That's not the router's IP address. Most likely it will be 192.168.1.1
System Preferences>Network>Advanced>TCP/IP should show it.

Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

Actiontec Mi424WR Rev. I versus Rev. D -- range and connection drops and speed

Hello. I'm trying to figure out why the Rev. I is so much worse than the Rev. D for range and maintaining persistent connections at 30'+ in my home (two-story, single family). I have two smart phones, one tablet and a Blu-ray player, all 802.11n capable. I used the Rev. D for a few years with not many Internet problems overall (wired or wireless). I recently I got two Rev. I routers -the first was replaced after malfunctioning and overheating- but they both exhibited the same range problem. The Rev. D can usually keep a connection to the far reaches of my home - an upstairs bathroom about 60' away (straight line) through four obstructions (walls and floor). In that bathroom the speed test was slow of course (~1.8 Mbps) but the connection persisted for several minutes without dropping and reconnecting to the router even once. But the Rev. I could not keep a consistent connection to the tablet in the kitchen at only 40' away through only 2 walls (around two bends). So I had to move the tablet a little closer within the kitchen - 30' away to stream video consistently well. On my cell phone at 30' away I had to turn off the auto network switch to 4G just to keep a persistent connection to the Rev. I. With the Rev. D I never had any dropped connection anywhere in the kitchen on the tablet or the phones. Here's what I've learned so far in my own tests and reading other people's experiences here and elsewhere on the web. Any additional insight would be helpful. -- I have read that the signal strength of the Rev. I was reduced for security concerns. I can verify with a Wi-Fi scanner app on my phone that the signal strength is about 2-3dB less (about half as strong) for the Rev. I starting at about 25' away. That shouldn't necessarily cause the connection to the Rev. I router to drop and reconnect so often after 40' of distance. Any ideas why the connection drops so easily and often? The signal strength at 0 distance (the antenna touching the phone) was about identical for both revisions. -- I have read that the Rev. I wireless mode should be in either performance (n only) or mixed (b/g/n) to maintain better connections but either setting made little difference. I have always kept the Rev. D router in mixed mode (b/g). From the antenna signal strength test above, I discovered only one antenna on the Rev. I router sends a signal so I doesn't seem like there is any beamforming being done in performance (n only) mode which is disappointing. Any idea why beamforming is not enabled? Is the second antenna even used on the Rev. I? -- I have read that the antennas are too small on the Rev. I and a bigger antenna will help. That part I know is false especially if the longer antenna's impedance doesn't match the router's antenna port. The "ideal" antenna length at 2.4GHz is about 2.5 inches and the Rev. I antenna looks that long. It seems inside the Rev. D antenna is a cable or some waveguide (the thicker, bottom 5" of the antenna) which might help reduce interference by moving the actual antenna portion of the Rev. D away from the router housing, the power cable and the data cables. -- Sitting 10 feet away from the router, I didn't notice any difference on speed tests. It was topping out at about 15-18Mbps for either router revision. So the whole point of having an 802.11n router for faster speed is moot. And at greater distances (40'+) I can't get a reliable connection so the Rev. D wins by default. If anyone has any ideas to make the Rev. I better I would like to try them. Verizon didn't want the Rev. D router back so I have both revisions to use. Thanks!

I finally got the Quantum Gateway router (FiOS-G1100 rev 1.03 firmware 0.17.52) and it works great on both 2.4GHz and 5GHz. In most areas of my home and on both bands I tested about 42 Mbps up/down using the Ookla speedtest app (my internet speed is 50/50 Mbps and I test about 58 Mbps using a wired connection). Previously with the Rev. D I was getting about 18 Mbps up/down in most areas of my home. In the farthest place in my home from the router (an upstairs bathroom) I get 22 Mbps up and 42 down which is impressive considering I was only getting 2Mbps with the Rev. D. The Quantum router has a similar signal strength profile as the old Rev D - about -18 dBm right near the router and about -70dBm to -80 dBm in the bathroom furthest from the router (55 feet straight line that goes up one floor and through three walls). I used the Wifi Analyzer app to see the signal strength. Not many of my neighbors have 5 GHz routers so there are still lots of free channels up there. I also noticed the Quantum router has a power setting so the power can be turned down if someone is in an apartment or condo. But for me the lots in my neighborhood are 1/2 acre so I'll leave the power setting at 100%. I like having good speed in the far reaches of my home without using a repeater or extender.

Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
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Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

BT Infinity - Speed Decrease/Connection Drops

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