Infinity Connection Drops - Told to live with it.

Hi
This will be my first post. We have had BT Infinity oin since November 2013. Since install we have had random connection drops maybe 5-6 times a day even when the connection is not in use. The light goes orange and takes aprox 1min to reconnect. Very innoying especially when usung the on demand on the youview box. I am getting the estimated speeds of around 15 mb/sec.
Ive been on the phone since then with BT (mst be 8 times at least) and been through the standard checks multipal times now.
The box has been replaced
We have had an engeneer out who verified our internal wiring is sound. He also said the exchange is almost saturated but i cant see how that would be a prob.
My neighbours that have BT infinity have no problems.
Ive just been off the phone there with BT and after explaining the issue again was put on hold for checks. Thats cool, the guy comes back and says the system is showing a 'cooper line fault.' and was put on hold again.
After a few minutes I was taken off hold and told that the problem is that my line is over 1km from the exchange and that drop outs should be expected. I was told thatEVERYONE with lines over 1km experience drop outs and this is normal. He would not comment on the fact that my neighbours have no problems.
When I asked why wassnt i explained this when taking out the connection I was told that we dont tell customers this because we want to make sales!!!! Seriously!?!?
His only solution was for me to just live with it because 'most of the time you have no problems' or downgrade to 1mb/sec ADSL ...
Unbelieveable customer service. Is this really the best I can expect?

Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 04/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 03:25:20
6. Data rate:
2631 / 16737
7. Maximum data rate:
2590 / 16882
8. Noise margin:
6.3 / 6.0
9. Line attenuation:
0.0 / 30.2
10. Signal attenuation:
0.0 / 24.8
11. Data sent/received:
1.7 GB / 1.5 GB
There you go.
I really dont want to have to leave BT I just want them to fix it. I use BTSport regularly and love youview. I just think its a bit much to be told that its perfectly normal to drop out 5-6 times a day and we dont tell customers this in order to make sales.

Similar Messages

BT Infinity Connection Dropping but BT refuse to a...

Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

Infinity connection drops every time I use the lan...

So I've discussed this on here before with no joy (https://community.bt.com/t5/BT-Infinity-Speed-Connection/connection-drops-every-time-I-get-a-call-on... and I've tried swapping out all the equipment with no success. It is driving us mad now....we have to unplug the landline if we're going to use the Internet for a protracted period, just in case!
Advice please: where do I go from here? When I use the broadband section to report a fault I end up in a dead-end of self-help docs.
Do I report it as a phone line problem (and pay for an engineer to visiit) even though the phone line tests out OK?
Solved!
Go to Solution.

Well, that will teach me to be so optimistic..
So I'm now £129 lighter and using a new line...and the broadband doesn't drop out everytime the phone rings..
BUT it drops out periodically all the time now.. AND the speed is much less than before (I get 30 Mbps on a good day..15 Mbps is typical ,and it was less than 10 Mbps today before it dropped out completely). This may sound churlish to some but I work from home sometimes and the drop in speed, coupled with the frequent disconnections, is making it unworkable...
So I've reported the fault and despite the very nice Indian woman telling me that '15 Mbps is typical for wireless' after going through a very lengthy script, I am not happy. Wireless/Wired = makes no difference..I've tried...
Since its worse than before I've asked whether than can switch me back to my old line..the call raised on the 11th was marked as resolved today although I've still no resolution even though I was promised an answer within 24 hours..and have been promised that again today...and nobody rings me on my contact number that I give them (and is in my MyBT profile) but spurious 'we tried to contact you' messages are left on my home answerphone while I'm at work...
Resolved
Broadband fault VOL011-***********
*sigh* according to the official checker I should be getting better....
(edited to remove the actual fault code since it is deemed a security risk)

Time Capsule connectivity drops on extended network with Airport Extreme

I have a new Airport Extreme router as the main router in my network and a Time Capsule set to extend the 2.4Ghz network. The routers must be configured in this order because I want the 5Ghz network from the Extreme to cover my main seating area.
The problem I have is that while I'm connected to the Extreme, on either the 2.4Ghz or 5Ghz network, the connection to the Time Capsule will 'drop'. The network drive within the Time Capsule will no longer be available and the AirPort Utility no longer shows the Time Capsule. If I reboot the Extreme, the Time Capsule will reappear.
Also, when the connection drops, if I were to move within the primary range of the Time Capsult and connect to the 2.4Ghz network, it will connect flawlessly and I would have access to the Time Capsule and it's resources. It is only access through to the Time Capsule through the Extreme that is no longer available.
Any ideas what could be causing this? Both routers work flawlessly otherwise. I'm fairly certain there isn't a hardware problem here. I've gone through all the configuration settings multiple times and can't find anything that could affect this. I have the latest firmware for both routers and the latest AirPort utility.
One thing to note is that the Time Capsule is a North American unit, while the Extreme is from Hong Kong. I know there are slight differences regarding the wireless channels that both can use, but I don't think this is an issue since the Time Capsule maintains proper internet connectivity the whole time. If it was a channel issue, I'd expect the Time Capsule to lose internet access when this issue arrises.
Any suggestions are greatly appreciated!

7.4.2 firmware does NOT resolve this problem.
I also have this problem -- it started about 2 weeks ago (around July 20?), possibly at the time the new Airport Extreme firmware went into effect. I have two separate Mac laptops that each use Time Machine to back up to different disks that are attached to the Airport Extreme (i.e., each laptop has its own backup-destination disk). Both were working flawlessly before (for more than 6 months); now, each one reliably drops the connection to the disk (produces an error message, and thereafter cannot re-connect to the destination disk until I cycle the Airport Extreme with power-off/on). I had hoped that 10.5.8 would help (the release notes talked about improved stability with Airport connections), but not so.

Access Points connection drop approximately 30 times with 802.1x Radius

Hello Everyone,
As you can see from the top this is my problem that could not solve for 2 weeks. To summarize again, I used to my access points with standart configuration, I mean vlans, dhcp and other basic configration. After we increased security of our access points we started to encouter connection drops issue.
These are the example logs;
Interface Dot11Radio0, Deauthenticating Station xxxx.xxxx.xxxx (my mac address) Reason: Previous authentication no longer valid
Also a lot of:
interface Dot11Radio0, Deauthenticating Station xxxx.xxxx.xxxx (my mac address) Reason: Sending station has left the BSS
as well as we have a lot of authentication failures such like:
%DOT11-7-AUTH_FAILED: Station xxxx.xxxx.xxxx (my mac address) Authentication failed
What should I do ?
Thanks in advance

I have finally found something to look into :/
000619: Jan 18 16:50:11 A: RADIUS: AAA Unsupported Attr: ssid [263] 6
000620: Jan 18 16:50:11 A: RADIUS: 48 53 52 2D [xxx-]
000621: Jan 18 16:50:11 A: RADIUS: AAA Unsupported Attr: interface [156] 4
000622: Jan 18 16:50:11 A: RADIUS: 32 35 [25]
This is with various debugging active on the WDS. And this might be the reason why it doesn't work.

BT INFINITY lag spike on xbox live with WIRED conn...

hey.
im looking for some advice/support with regards to my infinity service on xbox.
for the last 4 days, whilst playing online i experience constant disconnections, kicking from xbox live parties and ingame lag constantly.
now ive raised a fault with bt, and they claim all is fine on their end. now ive reset my router about 5 times.. the nat is open and i am on a wired connection. i even tried my home hub 3 to replace the 4 and same problem prevails
im at a loss as to what to do anymore, it is impossible to play on a connection, and paying for a service when it suddenly decides to turn this way has puzzled me completely.
i've tried to port forward etc, but that doesnt seem to work..
can anybody offer any advice as to what to do?
could it be a temporary problem, or what can i do to fix it.
if i get an engineer out, itll cost, but the fault isnt on my end.
i've problem solved everything to my knowledge so far, and no luck
any help welcome.
thanks.

at first i was told their was a fault, then i was told it was fixed, then there wasnt a fault?
i asked them about routing and they didnt understand my accent (geordie) so im on the chat now.
this needs to be sorted though, how am i supposed to get good on this new cod!

Can't connect to X-Box live with Air Port Extreme

I just can't figure out how to connect my X-Box (original/first X-Box) to X-Box Live using my Airport Extreme. I am using an X-Box wireless modem. X-Box live phone help told me I needed to contact Apple and have them "Open three NAT Ports: 1. UDP 88, 2. UDP 3074, and 3. TCP 3074. Then to enable UPNP." WHAT?? Since I do not have Apple Care, they are unwilling to help me. I have tried manually entering the IP address and Subnet into my X-Box, but then the X-Box tells me there is no "Gateway" something or other. And I can't seem to find the "Gateway" on my Mac in Airport settings. Can anyone help?
-Thanks!

Acces setup page of router .....
Please click on the tab "Application and gaming" and click on sub
tab "Port range forwarding"
1) On the first line in Application box type in "Xbox", in start box
type in 88, in end box type in 88, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
2)   On the second line in Application box type in "Xbox", in start box
type in 3074, in end box type in 3074, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
3) Now save the settings
4) Once you return to the setup page, click on the tab "Administration"
and disable the UPNP and save the settings.
5) Now assign the given ip address on your xbox
   ip address :- 192.168.1.20
   subnet mask :- 255.255.255.0
   default gateway :- 192.168.1.1
Please assign the dns address on the xbox
primary dns :- 4.2.2.2
secondary dns :- 192.168.1.1
6) Please try to test your xbox live.

Can't connect to Xbox 360 live with Airport Extreme wirelessly

Just bought Airport Extreme and Xbox 360 slim and we are having trouble connecting wirelessly.
When testing connection on Xbox, some problems:
- MTU setting not high enough
- does not have assigned IP address
Been trying all day and getting frustrated. Any help appreciated.

Unfortunately, the AirPorts do not offer a means to change MTU settings.
Additional Microsoft articles on the topic of MTU that may be helpful:
Xbox 360: You cannot connect to Xbox Live: The console fails the MTU test
Connection Tests: Maximum Transmission Unit (MTU)

How to connect to Xbox Live with the Actiontek GT704-WGB wireless router

If the title got you here, then you are probably a Verizon DSL customer who is trying to connect your Xbox to Xbox Live with the Actiontek GT704-WGB wireless router and are getting nothing but errors saying, "your NAT is set too high", or, "Your MTU setting is too low", etc. Well, after many calls to Xbox support, Actiontek support, and Verizon support, I finally came up with the solution myself.
All that is needed is a little techie know-how about router settings and you'll do just fine! However, if you are uncomfortable with doing it yourself (and it is really really easy to do!) then you can call Verizon support and have a tech support rep remotely conntect to your PC and make the changes for you: however, you have to speak with someone in advanced tech support and to do that you have to agree to a 1 year support contract to the tune of $14.95 per month in order for them to do it! Scam??? You be the judge!
So, here are the steps to take to get it working and by the way, YOU CAN NOT GET THE XBOX TO CONNECT TO THIS ROUTER WIRELESSLY!! YOU MUST CONNECT YOUR XBOX TO THE ROUTER WITH AN ETHERNET CABLE IN ORDER FOR THIS TO WORK!!! If you don't heed this warning, you will unfortunatly go through all the steps below, only to find that you get the same errors but, ethernet is faster than wireless so it's better!....right?.....right? (hears crickets chirping)....right? Oh well, I tried! Also, you must have your Xbox on in order to change the router settings (which you'll see why later) Anyway, here's the steps:
1) On your PC, open a browser window and type in the address bar: 192.168.1.1 and press enter.
2) You will then see the interface on which you will make changes to the router's settings. If at any time you are prompted for a username and password (which should happen right after you press enter) the defaults are: username: admin password: password. If you have changed these, enter what you changed them to.
3)Click on the icon on the top labelled "Advanced Setup"
4)In the left section, click "WAN IP Address"
5)At the warning screen, click "yes"
6)Scroll down until you see "MTU setting" and enter 1370. NOTElease don't be tempted to either enter 1500 or leaving it at 1500 (which is the default) because you might know that 1500 is the maximum at which this can be set which is TOO HIGH AND WILL NOT WORK! Trust me and enter 1370 and then click on "apply"
7)Click on the top icon labelled "Security"
8)In the left column, click on "applications". This is where we are going to open the 3 ports that Xbox Live uses to communicate with your Xbox.
9)In the drop down box labelled "PC Name" select "Xbox 360". This is why you had to have your console on and connected cuz if you didn't, it would not show up on the drop down list!
10)Under "category" click on the bubble next to "user"
11)Click on "New" which is one of the blue buttons near the bottom.
12)As for the rule name, I entered "Xbox" but you can put whatever you want but I'd use that so you know it's the ports you opened for the console.
13)For protocol, select TCP. (Yes you will also open the same ports for UDP but for some reason if you select TCP.UDP instead of doing them seperatly it doesn't work.....I dunno why!?
14)For all 3 "Port start", "Port End", and "Port Map Start" put the # 80.
15)Click "apply"
16)Now, select UDP and put the same port # 80 and again click "apply"
17)Repeat steps 13 through 16 except with the numbers 3074 and 53, clicking apply after each one. What you should have now on the bottom are a list of all the ports you opened, one TCP and one UDP for each number totalling 6 entries.
18)Click "back" to return to the Applications screen.
19)If you have to, select Xbox 360 for PC name, and click the bubble next to "user" and you'll now see the entry called "Xbox" or whatever you called it.
20)Click that entry to highlight it and then click the blue "add" button to the left and then click "apply" at the bottom.
21)Close the browser screen and turn off your PC and Xbox and any other hardware connected to the router.
22)Turn the router off and unplug it and wait about 5 minutes. It can take this long for any residual current in the router to dissapate and for the NAT table to clear itself.
23)Turn on the router and wait for the internet light to come on green meaning the router has booted and has an internet connection.
24)Turn on the Xbox AND ONLY THE XBOX!
25)There is no need to go into network setting as when the Xbox is connected by ethernet, it automatically configures and connects intself. You can, however go into network settings and perform a connection test but this to is not necessary.
You now should be able to connect to Xbox Live! If not, you've done something wrong and must either go through all the steps again or let Verizon do it for you (for a fee that is).

I followed jtktlw's instructions to the letter. Problem was I had already enabled UPnP before doing so. Afterward I disabled UPnP and rebooted....no change. I reset the MTU to 1500...boom, it works. Seems for me all I needed was to open the right ports to get it to work.

Help needed to Replace existing routers due to connection drop with Extreme

I currently have an old linksys router connected to my cable modem in the basement. I then have a second router connected via ethernet to the first router located upstairs since most of my computers are upstairs. I am having alot of connection drops with most of the computers. ONe of the computers hardly even connects to the network. Almost all of my computers are macbook pros/macbooks/imac except for 1 or 2 pcs. I would like to start fresh with the airport extreme/express. Should I set it up similar in that I have an airport extreme base station connected downstairs to the modem and then have a second extreme/express upstairs via the ethernet connection. I do have a printer upstairs as well that most of the computers use that is connected wirelessly.
Any other tips?

No,
Express has only one ethernet port which acts either as WAN input if plugged into a modem or as LAN output, if plugged into an end device (PC, Printer), so it cannot be used for input and output at the same time. I'd suggest you do this,
1/
- If modem must stay in the basement and cannot be moved upstairs
- Have modem in basement
- Run an ethernet cable from the modem to your Extreme's WAN port upstairs
- Have Express in the basement and connect it wirelessly
let it join your Extreme's network over wifi, if there is enough signal in the basement
- If there is no signal in the basement from upstairs' Extreme and Express finds
nothing or signal is unreliable, then you need to run an ethernet cable
from Extreme's LAN port (it has 3 in the back) and run it downstairs
and plug into your Express.
2/
- move the modem upstairs and keep the setup same as in 1/
- no difference, you still have to run the coax cable from basement,
so you drill no matter what
3/
- keep modem downstairs
- keep extreme downstairs connected to modem
- keep express upstairs and join it wirelessly to your Extreme's network
- plus side is - there would be no cables running upstairs
- downsides of this setup are:
you'll have router with only one ethernet port upstairs - so if you have"
multiple desktops, you will have to rely on wifi
Extreme's signal is stronger than Express's - I'd put it into a place where
my family spends most of the time
It all depends on your house setup, whether you have desktops or laptops only, ...
As a preference, I like to keep Extreme close to my main computer as I connect to it via ethernet rather than wifi (much better speed). My wifi is only for laptops and iPods.
Also, seing the Extreme's status light tells me what is going on without running to a basement when internet starts acting up.
Rule of thumb - if you can drill, then drill and take advantage of the gigabit speed as opposed to wifi's 100megabit or whatever your signal lets you get up to. This is very noticeable when streaming movies via Netflix, AirPlay etc...
If drilling is too much hassle, you live in an apartment unit or it's a transitory place for you, just use Wifi. If you are planning on living there for a while, cables will make you happier than wifi - no interference to worry about and better speed
It's up to you.
My apple TV is also connected to my Extreme via cable - speed is incredible. Wifi used to choke up every now and then.

Internet connection drops with new HH4....

I recently signed up to a new deal with BT and had to pay for my HH4. I have it all connected up the exact same way as my HH3. I am receiving a faster connection now but am now getting VERY frequent internet connection drops....
My PC is wired to the HH so NOT a wireless issue. I have checked ALL my microfilters and seem to be working. Nothing within my home has changed apart from the homehub. I used to be connectiong at around 6.5Mb, I am now connecting between 7.5 and 8Mb....
9 times out of 10 the connection drops when I receive an incoming call.... but not always. I can make outgoing calls with ZERO issues....

Shand359tbe wrote:
I forgot to state also that I since removed the HH4 and put my old trusty HH3 back into use......... it does the EXACT same thing now.........
BT engineer was out to fix the line in February of this year. A new main box was fitted (which I was billed for) and he also fitted an iplate to the box to allow the hub to be connected without the need for a filter since they are built in.......
an Iplate will not do away with any filters and they will be required on all sockets - unless you mean a filtered faceplate not iplate - 2 sockets 1 adls and 1 phone
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Connection drops with arch64 and atheros wireless

Hi, I've just installed arch64 on my desktop. I have a dlink dwa-556 wireless adapter, with atheros chipset. The card is seen correctly and has been configured. I started a kdemod install with pacman, went on for about an hour, and then it hung, the wireless connection dropped... I tried to start it up again, but only a reboot could help... now I started pacman again and after some minutes bang! connection dropped again...
this is what iwconfig says
wlan0 IEEE 802.11bgn ESSID:CUT
Mode:Managed Frequency:2.432 GHz Access Point: Not Associated
Tx-Power27dBm
[cut]
Link Quality:0 Signal level:0 Noise level:0
[rest is all 0]
iwlist says my router has a quality of 30-40/100 and a signal level of around -76dBm
any help?
edit: typo on title
Last edited by sunriis (2009-02-19 18:45:04)

I think I may be experiencing something similar. I'm also running Arch64 and have the exact same adapter (DWA-556) and every once in a while my wireless connection drops. It only happens once every few days or so, but whenever it happens on my system it seems to cause anything Xorg-related (mouse, keyboard, video) to respond slowly. If I move the mouse around it doesn't move smoothly - it kind of jerks and jumps around.
Whenever the connection drops like this, I see the something like the following in /var/log/messages.log:
Feb 16 17:07:26 blacktower dhcpcd[19326]: ath0: carrier lost
The first couple of times this happened to me, I had to reboot to get the connection going again. I did find another way to get the connection working, though. What I did was unload the modules related to the wireless adapter, reload them, and then reconnect to the network. I wrote a quick shell script to do this for me, which looks like this:
#!/bin/sh
sudo rmmod ath_pci ath_rate_sample ath_hal
sudo modprobe ath_pci
sudo modprobe ath_hal
sudo netcfg -d home
sudo netcfg home
I'm using the madwifi driver right now and as you can see, I use netcfg to connect to my wireless network here. I've tried the ath5k driver but I seem to have the same issue with that. I haven't really found a solution to this yet, but the workaround of removing the modules, reloading them, and then reconnecting has worked well enough so far. If I dig up anything else helpful on this, I'll be glad to post it here.

Email Stuck - SMTP Relay To Remote Active Directory Site 451 4.4.0 Primary target IP address responded with: ""421 4.4.2 Connection dropped due to SocketError

hi All,
I have 2 HT, located different AD Site. HT1 located in HO Site, and HT2 located in Branch Site.
User from HO site can send email to branch site, but user from branch site cannot send email to HO site.
I found this error on Queue Viewer Console:
451 4.4.0 Primary target IP address responded with: ""421 4.4.2 Connection dropped due to SocketError."" Attempted failover to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed
to all alternate hosts
disable all receive connector except default connector still no luck. Telnet SMTP to HT1 from HT2 is working fine.
Event Viewer warning, event ID: 2006.
Send connector Intra-Organization SMTP Send Connector: the connection to IPHT1:25 was disconnected by the remote server.
Send SMTP Log:
2014-03-10T07:11:50.624Z,Intra-Organization SMTP Send Connector,08D109CB5D495BDE,19,IPHT2:57231,IPHT1:25,-,,Remote
2014-03-10T07:21:50.716Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,0,,IPHT1:25,*,,attempting to connect
2014-03-10T07:21:50.763Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,1,IPHT2:15741,IPHT1:25,+,,
2014-03-10T07:21:50.825Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,2,IPHT2:15741,IPHT1:25,<,"220 IPHT1.jakarta.com Microsoft ESMTP MAIL Service ready at Mon, 10 Mar 2014 14:21:50 +0700",
2014-03-10T07:21:50.825Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,3,IPHT2:15741,IPHT1:25,>,EHLO IPHT2.jakarta.com,
2014-03-10T07:21:50.872Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,4,IPHT2:15741,IPHT1:25,<,250-IPHT1.jakarta.com Hello [IPHT2],
2014-03-10T07:21:50.872Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,5,IPHT2:15741,IPHT1:25,<,250-SIZE 104857600,
2014-03-10T07:21:50.872Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,6,IPHT2:15741,IPHT1:25,<,250-DSN,
2014-03-10T07:21:50.872Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,7,IPHT2:15741,IPHT1:25,<,250-ENHANCEDSTATUSCODES,
2014-03-10T07:21:50.872Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,8,IPHT2:15741,IPHT1:25,<,250-STARTTLS,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,9,IPHT2:15741,IPHT1:25,<,250-X-ANONYMOUSTLS,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,10,IPHT2:15741,IPHT1:25,<,250-AUTH NTLM,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,11,IPHT2:15741,IPHT1:25,<,250-X-EXPS GSSAPI NTLM,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,12,IPHT2:15741,IPHT1:25,<,250-8BITMIME,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,13,IPHT2:15741,IPHT1:25,<,250-BINARYMIME,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,14,IPHT2:15741,IPHT1:25,<,250-XEXCH50,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,15,IPHT2:15741,IPHT1:25,<,250-XRDST,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,16,IPHT2:15741,IPHT1:25,<,250 XSHADOW,
2014-03-10T07:21:51.091Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,17,IPHT2:15741,IPHT1:25,>,X-ANONYMOUSTLS,
2014-03-10T07:21:51.122Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,18,IPHT2:15741,IPHT1:25,<,220 2.0.0 SMTP server ready,
2014-03-10T07:26:51.590Z,Intra-Organization SMTP Send Connector,08D109CB5D495C06,19,IPHT2:15741,IPHT1:25,-,,Remote
2014-03-10T07:26:51.590Z,Intra-Organization SMTP Send Connector,08D109CB5D495C0E,0,,IPHT1:25,*,,attempting to connect
2014-03-10T07:26:51.636Z,Intra-Organization SMTP Send Connector,08D109CB5D495C0E,1,IPHT2:15794,IPHT1:25,+,,
anyone have a clue?
thanks.
Endrik
Endrik | blog: itendrik.wordpress.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Hi Niko,
I already disable IPv6 and IPv4 checksum offloading, also check the MTU on each HT but still no luck.
I found the following error on the Netmon:
i already tls on receive connector, enable anonymous authentication, still no luck.
any idea?
thanks.
Endrik
Endrik | blog: itendrik.wordpress.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Primary target ip address responded with 421.4.4.2 connection dropped due to socket error

Hi,
I'm getting this error when attempting to send messages to a domain rcmoore.com. I'm unable to send or receive messages from this domain. And my exchange 2010 queue viewer gives me an error
: 451.4.4.0 Primary target ip address responded with 421.4.4.2 connection dropped due to socket error " attempted failover to alternate host, but did not
succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts.
Please help.
Subin Suresh

Hello Subin,
Have you tried a telnet to port 25 of the sending domain from the Hub transport/edge (if edge is presented)? This is required a success send. If this is not an issue, try Unchecking of "Enable Domain Security" at the properties
of the send connector and do a test
Regards from Visit ExchangeOnline |
Visit WindowsAdmin

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