BT PLEASE listen to your customers!

BT PLEASE LISTEN TO YOUR CUSTOMERS!!!!! BT HomeHub 5 is the worst router I have ever come across in all my years connecting to the Internet. I have tried all your "solutions" to wireless dropping out every few minutes. My hub is showing connection to the internet but wifi is constantly dropping out  and judging by searches on Bt site and the Internet most people are having the same problem.  Why did you choose to supply customers with an inferior router whilst promoting BT Infinity - the speeds are good but the wifi connection is a major problem. I am sick and tired of ringing for help as your customer advisers are clearly reading off a script. The majority of your customers are long time internet users and have tried all your scripted solutions long before ringing the company - connecting with Ethernet cable, changing channels, resetting router, restarting router etc etc. All I want is an internet connection over wifi that WORKS! Im off now to buy another router and if it works I WILL be contacting BT for the cost of new router as why should I pay for a service which BT cannot supply.

As a new BT customer on infinity I was a bit worried about things that I have read about the Home Hub 5.
I can only speak as I find and I have had no trouble with this router. It has not dropped out at all and the wireless signal is better than the Netgear router that I was using with my previous ISP, and that router was good.
I can get a good signal through two single brick and plaster walls and if I go outside can still get a signal through an aditional brick cavity wall. Something the Netgear could not do.
I have the B version, perhaps you have a faulty router. I will be interested to see if your purchase of a new router cures your problems and so proves your HH 5 faulty.

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