BT punishing me for THEIR mistake

After waiting 6 weeks for an engineer to finally show up, he claimed BT had not sent the right equipment to the right address and therefore the appointment was never completed. Even though I was assured by the engineer that I did not need to make another appointment and that the issue would be fixed the next day without any problems, BT now claims I have to schedule another appointment for which the first available date is another 5 weeks away!
I AM LIVID! BT has the most pathetic excuse for service I have EVER experienced!
I REFUSE to be a BT victim, and am encouraging all my friends and family to also seek alternatives!

mauravanas wrote:I REFUSE to be a BT victim, and am encouraging all my friends and family to also seek alternatives!
I can understand your anger. But what will you say to your friends and family when they change their provider and find that the same company, Openreach, is still providing the infrastructure?
You can click the white star next to this message if you think it was helpful.

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Terrible Customer Support and now I have to pay for their mistakes

A friend told me about a promo plan she was on, it was the 20 off data plan. So I got interested and called in to get some information about it. I ended up signing up for the plan around Jan. 27th. I then noticed that the iphone 4 was available for pre-order on the 3rd. I ordered it and received it on the 7th. Called Verizon on the 8th and let them know I received a defective phone. I was told several things by different reps about how this was going to be replaced. First they told me if I gave them another 326 dollars, they could get one shipped out the same day. Then after my call dropped I called back in, I was told that if I gave them another 326 dollars, they could get one shipped out on the 10th. I agreed and gave them my cc info. Since I did not have a working phone they put my account in suspension so I wouldn't be charged for service that I couldn't use. I guess there were problems with the fact that my account was in suspension, so they tried to call me on my iphone 4 number that was never activated and didn't work, even though my ATT number was in the notes and on my account. So the 10th came around and I called in to see why I didn't have a phone. They told me about the problem and assured me that I would receive a working iphone on the 18th, once again I did not receive a phone. Called in and I was told that they again made some mistakes and I would have a phone on the 23rd. Well guess what? No phone came on the 23rd. I finally received a phone on March 1st. Guess what? If I talked for over 5 minutes, this phone got so hot that it was uncomfortable to hold. On top of all of this they could not get my voicemail to work.
At this point they still have not refunded me for my first defective phone that I had sent back a month ago. All of the refunds that I was promised for service that I could not use were not applied. I have spent about 6-8 hours on the phone with this company trying to get a working phone. After having the second defective phone for 9 days and this nightmare I was in, I told them that I could not allocate anymore of my time trying to get them to do their jobs correctly. I wanted to return this second defective phone and I would be going back to ATT. They told me that I owned the phone now and I would have to pay the 350 dollar ETF. I laughed because it took them 21 days to get me another defective phone after I received my first defective phone. They kept making mistakes to force me outside the 14 day return window, not me. At this point its just laughable. I happened to be at an apple store picking up one of the new macbook pro's and I told them about my phone that could be used to start campfires. They ran some test's on it and replaced it on the spot. Keep in mind that at this time I was in a Verizon area and my voicemail still would not work. I got home and called them about it and my house is located in an extended area. They told me that I would have to go back to a Verizon area to setup my voicemail. So off I went. 2 hours of driving and I got the same message. I then went back to said apple store to see if they could help me out since I have wasted so much time and gas money because of the incompetence of Verizon employee's . Apple offered to call Verizon and get this straightened out. They spent over an hour with them and they still could not get my visual voicemail to work. They tell me that they are going to start a trouble ticket with the engineers and I would be receiving txt messages and calls throughout the day as they work on it. So I go back home and get a call back from someone I spoke to the day before that told me that I needed to be in a Verizon area to get my voicemail to work. After apologizing and telling me they couldn't let me return my phone or let me out of my contract for all the troubles I have. Keep in mind that I still do not have voicemail. He did however tell me that he would take care of my gas bill that was over 100 dollars for the 240 mile round trip. I faxed in the gas receipts but still have not got compensated for that and I'm not holding my breathe. This same person also said that the warehouse was having problems with the returns and thats why I haven't received my refund for the first defective phone but that I would be receiving the refund for it today. Still haven't got that...
So a couple days go by and I call in again to see if I can get my visual voicemail working because I never received a txt or phone call about it. The first person in tech support told me that it shouldn't matter that I'm in an extended network and that it works off of the data side. So he can't get it working and transfer's me to higher level tech support. This clown tells me that visual voicemail does not work through the data side and would only work in a Verizon area. He checks my account and there was no record of a trouble ticket from the other day. Which is not surprising, so he starts another trouble ticket and about 1 hour later I finally have working visual voicemail in my extended network. It only works when I'm on my WIFI. So the next day I leave my house and notice that my data is no longer working. Well I call in again for the 300th time, I get no help but they offer to send another phone. It's amazing that my data stops working the day that they do stuff to my account to get my voicemail working.
I have about $650 dollars invested in getting 1 working iphone 4. My first bill was about 236 dollars for 13 days of service that I actually used. Man what a great experience this has been.
Verizon take this phone back that you cannot get to work and refund my money please.
or cancel my service and waive the ETF so I can go back to ATT. I shouldn't have to pay for your employee's mistakes.
I DON'T HAVE THE TIME TO CALL IN EVERY DAY TO GET A WORKING PHONE. I IMAGINE I HAVE SPENT OVER 8 HOURS CALLING YOU GUYS TO GET A WORKING PHONE. IS THIS NORMAL FOR VERIZON CUSTOMERS? I THOUGHT ATT WAS BAD ABOUT TELLING YOU ONE THING AND DOING ANOTHER BUT THIS IS JUST UNACCEPTABLE! I NEVER THOUGHT I WOULD SAY THIS BUT I REALLY MISS ATT!

First, you should be aware that for the most part, posting on here you are not talking to Verizon. This is a user forum and occassionally you get employees that post in response to threads. But in this case, if they do respond they will tell you to respond to a private message they send you with some information so they can further help you on the phone.
There are a few things odd about your situation, but hopefully they are things that can be resolved. Were you aware prior to opening a VZ account that you were not truly in a VZ area? I'm not sure about the voicemail thing not working if you are not in the VZ area, but unless you don't spend much time in your area I think that alone would detour me from wanting service with a company that I can't use some features because I don't have true service where I would use it most. To get clear info on this you should ask that detailed infor be sent to you in writing telling you of the inability to receive certain features in your home area.
As far as a rep telling you that you would be reimbursed for the gas you used...I have never heard of them doing this regardless of how far you had to drive, but hopefully if you were told this it will be resolved.
As far as them telling you that you own the phone...if you truly want to cancel service and you have proof that the reason you did not have 14 days to return the phone was because it took them 21 days to send you a replacement then you should honestly have no trouble getting this taken care of. Escalate the issue. On the otherhand, I think it's odd that they told you they wouldn't send you another phone until you paid again...maybe this is a new thing because of the iPhone but usually they will ship you a replacement with instructions for how to return the defective phone. If that phone is not received within 10 days (I think) they charge you the full retail price of the device. Again, they may have changed this for the iPhone.
Your bill for $236 for 13 days of service...a little curious how that is possible. What exactly were you charged for (perhaps it is a prorated bill for the 13 days and then the next full month in advance....which is not so odd when opening a new account)? Without knowing what plan you have in the first place it's hard to tell if this is an odd bill or just the pains of a first bill. I would have to think it is for far more than just 13 days of use.
I get that you don't want to or don't feel like you have the time to have to get this straightened out, but unless that amount of money means little to you I would think one way or another I would find the time to get this resolved once and for all. You may not like this part, but if you weren't really aware of how VZ worked in your area before switching to them then I would wonder why you didn't do a little more detailed research before making the decision to switch and knowing the choice would have to stick for 2 years unless you paid an ETF.
Finally, as far as the phone working or not working...you said that Apple gave you a working phone. You also said that the voicemail was finally resolved. Currently, the issue appears to be with data. Are you sure that it's the phone that has the problem? Or is it the service in your area? You need to be very sure that your area, being that it is NOT a VZ area truly does not have a high instance of issues for certain features. Data would fall under one of those features that may or may not work if you are not in one of their areas I would think. If it is the phone, and everything else combined is completely correct and easy to prove then you can try escalating the issue with VZ once more. If all else fails, you can probably file a complaint with the BBB (read the terms of your contract first to be sure). I am not sure how the BBB service works for wireless conflicts, but you can easily find this info on the BBB website. Also, if the BBB is not an option you can check for other remedies. Someone on another thread sent an email to someone higher up in the VZ network (can not recall whom but the thread is fairly recent) and was able to get help with an issue they were having. First things first, find a little more time and contact VZ again. Insist that your issue is escalated. If you are told a case or something is opened request the case #. Record the name of every rep you speak with, the date and the time. This is something you should always do regardless of the company as the more info you have available in regards to your contacts, the better prepared you are for any issues. Good luck with everything.

Why am I being charged for THEIR mistake?

I signed up online to have new internet service started along with phone service. I was told it would be on May 6th. A guy even came to my home and told me it would be turned on that night. After 2 days with still no internet, I called and complained about it. I was told it actually wouldn't be turned on until May 16th! I was understandably upset about this and complained. They told me they would send me a dongle at no charge for my inconvenience to hold me over until the service was turned on in my home. I get my first bill and they have charged me £40 for the dongle that they offered to me!!! Why on earth are they charging me for it? Based on my experience so far with BT, I already cannot wait to switch providers!!!! Now to make matters worse, they are direct debiting £147 from my account for service from May to August, when I had requested monthly billing, NOT quarterly! Does it ever get any better with these folks @ BT?

Hi CanYouHearMeNow,
I'll be happy to give you a hand with this and get your account and broadband sorted out.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

MSI could pay dearly for this mistake.

I simply can not understand that msi has taken so long to address the kt4ultra and radeon 9700 rev 1.0&1.1 cards issue.
Asus had the same problem with their kt400 but fixed it quickly with a bios update and many people are now swearing at msi for not having checked compatibility with the ATI card properly. Its a huge mistake to issue a board that cant cooperate with the worlds fastest gaming graphics card....I could understand minor bios issues or software related malfunctions, but a totally black screen at boot is NOT acceptable.
Very few kt400 motherboards have issues with the 9700 now, check the rage3d boards and you will notice that most severe problems have been solved by bios or chipset updates. MSI just remains quite regarding this issue and it will hurt them because the word is spreading. People are crying out for having purchased a product and getting no definate answers towards this issue. MSI should for their own sake clarify this problem and state in public wether the kt4ultra will support 1.0/1.1 revisions of the ati card. My neighbour has an ASUS kt400 working wonderfully with a 1.0 rev 9700, this is only due to some decent fast support from ASUS and his chipset manufacturer.
The quality of a product equals just as much the product itself as the support provided for it, this includes any info regarding present problems and other issues.
The fastest way for a company to loose in marketshare is to avoid the complaints of customers, we are smart enough to pass on our knowledge via the many forums around the world and the msi kt4ultra is not getting the nicest words when used in conjunction with the 9700. Apparantly hardware is one of the things many people are prepared to spend lots of money in, but for a companies quality to maintain its reputation the products need to be "clean"....the kt4ultra/9700 issue is dirty as hell.
All my motherboards in the past 4 years (4 of them from MSI) have been of top quality and I ve heard very few bad stories about MSI. I hope MSI will clear out this issue soon so other people wont have to go through my experiences and have the terrible greef many others are having now.
A million dollars is easily lost in rumours and gossip in the hardware manufacturing business today...MSI should keep that in mind and supply the customers with every piece of information needed.

MSI don't actually reply to any kind of contact! I managed to get in contact with UK branch.. but it was a struggle! (I had to pretend to be a reseller and then once I had someone I hung in there refusing to go away).

A family member passed me down their iPod, but how do I get it to stop asking me for their password?

Every time I want to update or download an app, it shows their email and asks for their password. Is there a way I can get it to stop and only ask for my password?

Apps will always be tied to the acount form which they were purchases and will always have to be updated using that account.
For itunes: you can sign out of the itunes account and sign into your under Settings.
You should read the manual:
http://support.apple.com/manuals/#ipodtouch

Sir, We have around 500 items as Insurance Spares in the stores. These spares are checked once in 6 months for their healthiness, storage, etc with a special checklist. We want this checklist an schedule in SAP ( MM). How to do it? Please help.

Sir, We have around 500 items as Insurance Spares in the stores. These spares are checked once in 6 months for their healthiness, storage, etc with a special checklist. We want this checklist an schedule in SAP ( MM). How to do it? Please help.We are presently doing it as similar to PM schedule ( PM module) but want it in MM module.

Hi Prerna
Please refer the this doc ...it might help you
http://www.erptips.com/Samples/ERPtips-SAP-Training-Manual-SAMPLE-CHAPTER-from-Basic-Quality-Management.pdf
and kindly update the status if it works or not
Regards
Partha

Someone is using my personal email address for their apple ID and I'm sick of it! I can't sign up for my own itunes account or anything using MY OWN email address. My email address is my property, not theirs.

Someone is using my personal email address for their apple ID and I'm sick of it! I can't sign up for my own itunes account or anything using MY OWN email address. My email address is my property, not theirs.
I'm using their account and will continue to reset their password and settings until they either get the message or Apple do something about it and disable or migrate their account so that I can use MY OWN email address for my own purposes.
I don't want to be informed about Apple products and services for someone else on my email account.
I want to be able to use it MYSELF for iTunes
All I am asking you to do is migrate their apple ID to their alternate email account settings and free up my email address so that:
A. I can use it and B. I stop getting messages about their account history.
Either that or just cancel their account as they have no right to use my personal details.
Yes I could set up a new email address but WHY THE **** should I? I've been using this email account for years for personal stuff, it's not mu fault if someone can sign it up as an AppleID without me being able to confirm their sign up process!
Your move Apple, make it count.

Hi Sister Kate,
If you change the Apple ID you are using on an iPhone or other iOS device, there are several places you need to change it on the device. See this article -
Apple ID: What to do after you change your Apple ID
Thanks for using Apple Support Communities.
Best,
Brett L

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

This is the Photoshop Elements forum, not the Premiere Elements forum, located here:
https://forums.adobe.com/community/premiere_elements
When you open the project, it should ask you where the first file is located. After you tell it where it is, it should be able to find the rest of them if they are located near the first one. Then save the file. If you move the files again, you will have to relink them again.

HT201303 OK SO I BOUGHT MY 7YEAR OLD DAUGHTERS AN IPOD TOUCH FOR THEIR BIRTHDAY AND THE SECOND THEY START PLAYING WITH THEM ONE SET A PASSWORD TO ENTER THE IPOD AND FORGOT THE PASSWORD. IT SAYS THAT THE IPOD IS ENABLED... HOW DO I FIX THIS PROBLEM? HELP

I BOUGHT MY 7 YEAR OLD DAUGHTERS A IPOD TOUCH FOR THEIR BIRTHDAY, THE SECOND THEY BEGAN TO PLAY WITH THEM THEY BOTH SET PASSWORDS TO ENTER THE IPOD HOME PAGE, WELL ONE OF MY GIRLS FORGOT THEIR PASSWORD AND NOW IT SHOWS THAT THE IPOD IS ENABLED... HOW SHOULD I GO ABOUT THIS?

You will need to restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .
Also, please note that you posted in the iPhone forum.
Regards.

My kids share use my apple id for their ipods. Now I'm getting an ipad and wondering if I should get a new id (they don't want to start over). Can we share but not have to see each other's apps, contacts, etc?

My kids use my apple id for their ipods. Now I'm getting an ipad and wondering if I should get a new id (they don't want to start over). Can we share the id (my email address) but not have to see each other's apps, contacts, etc? I'd rather share I think, but don't want to create a nightmare for myself. Also, I already have a kindle app (with purchased content) for my computer - does getting a new id for itunes change my ability to access my kindle account on my ipad? Thanks!

So first I'd say that it's not a good idea to start a new apple id if you have a large purchase history. You may not transfer purchases between apple IDs. You should consider some other options listed here http://support.apple.com/kb/HE37 Primarily the option where you or your children have seperate icloud accounts/email accounts that sync their contacts apart from yours. You may use your apple ID for purchases and use a different one for icloud/email/etc.

Can I send an e-mail to a specific person in Communities? Want to thank them for their answer to a question that I didn't ask. Just wanted to give him/her feedback that their info was very helpful. Just a pat on the back to perhaps brighten their day.

Can I send an e-mail to a specific person in Communities? Want to thank them for their answer to a question that I didn't ask. Just wanted to give him/her feedback that their info was very helpful. Just a pat on the back to perhaps brighten their day.

If you click on the person's name, you go to the public profile they have posted. If there is an email address given you can email directly. If not, you cannot email the person directly.
You could post a reply to the persons reply on the communities to note their help.

HT204053 Can multiple people use the same Apple ID for their own devices?

Can multiple people use the same Apple ID for their own devices? I just set up my IPhone 4S (first time user) using the same Apple ID as my daughters and now we receive each others texts, do I need to set up my own Apple ID account?

Yes, you can. In fact it's recommended that you use different IDs for iMessage, FaceTime and iCloud. You can still share the same ID for iTunes without any issues.
You are getting each other's text messages because you're using the same ID for iMessage. To fix this, one of you should go to Settings>Messages>Send & Receive, tap the ID, sign out, then sign in with a different ID. To avoid getting each other's FaceTime calls, do the same thing in Settings>FaceTime.

Has anyone been able to get a repair/proper fix from Apple for their LCD?

The more I use my Macbook Pro while traveling the more i notice the 'sparkly/grainy' display. Compared to the White/Black Macbook it is obviously noticable what i'm talking about - especially on white backgrounds. My question is - has anyone been able to get a proper repair/fix for this common problem for the Core 2 Duo 15" Macbook Pro's?
I normally have my Macbook Pro connected to an external display but when i do take it along when I travel it stands out more and more every time.
Is Apple going to issue a 'recall/repair' for their customers who bought their Macbook Pro's? What am I to do here, When i need to use my laptop when I travel I can't take the annoyance of using this LCD screen.
C2D 2.16 2GB Mac OS X (10.4.8)

Yes, I can CLEARLY see it, it's like wearing glasses that are filthy. The laptop is one week old and I could see it from after the 802.11n upgrade. This is not all that zoomed, really. To me it looks like a video memory problem, not a LCD problem. The problem is the same if I connect an external DELL monitor. Also very visible there. Also very visible if I change resolutions or number of colours. The main reason I believe it's a video memory thing is that when I move a window, it changes from white to, well... yellow and red. Check out: http://niklas.saers.com/MBP/MG8665.jpg That is why I am unsure if this is the kind of grain you are talking about. Can you confirm that this is the kind of problem you guys are seeing?
PS, I use a Canon 20D with a 100mm f/2.8 macro lens.

I use Pro Logic 9 and see that to upgrade to Pro Logic X I need to buy the full package again. Does apple offer special conditions for their Apple clients ? Are users of apple care protection plan better served ?

I use Pro Logic 9.1.8. and see that to upgrade to Pro Logic X I need to buy the full package again. Does apple offer special conditions for their Apple clients ? Are users of apple care protection plan better served ?

Old saying applies here most of the time......
"If it ain't broken, don't fix it"
I choose to use LP9 with Snow Leopard myself (10.6.8 and 9.1.6) for most of my commercial work simply because I find that combo very stable and provides the best overall performance for my setups here... but I am also using LPX with Mavericks as part of my client support and that works fine too although with a drop in performance due to the heavier demands made on the hardware by the newer OS X and LPX graphic routines for example..

Has anyone found a stable browser for their Power Mac?

I remember when I first jumped on the Macintosh bandwagon. My friend at the time told me that "Apple has no problem leaving you behind." I am wondering if the community has any solutions. I have a PowerMac G5 that runs great most of the time, except for one problem. I can't find a web browser that its stable. I have Safari 5.0.6 because Firefox no longer supports Power PC and their older versions are unusable and Chrome is Intel only.
The problem I am having is that if I leave my computer on and walk away I am getting scripting errors or spinning pinwheels. The only way I can rectify the issue is to force quit the browser, and this happens so many times throughout the day it makes me ill.
At first I thought maybe it was becasue I didn't have 10% free on my drive. I got a new hard drive. That didn't work. Then I thought maybe I had too much stuff on my machine, so I reformatted my entire drive, and I still suffer from the same problem.
I've finally given up and I ask you. I am really frustarted because signing off on an old OS is one thing. Signing off on the very thing you need to access information efficiently and effectively is ridiculous. Especially since they keep supporting iTunes updates. I guess the legacy support is contingent upon the bottom line and nothing else matters.
If anyone else has found a stable browser for their PowerMac, I would love to hear it. I am running Leopard 10.5.8. Thanks.

Most instabilitiy with Safari is due to third-party add-ons or plug-ins. Many are serious troublemakers, like the "CT" or "Community Toolbar."
If you have a crash report from Safari, I think you'd get some good help by posting it in the Safari forums. Those people are good at ferreting out the add-ons/conflcits that make it unstable.
I run Safari on a number of Macs with OS versions from 10.4.11 to 10.6.8 and I run no add-ons/extensions and a minimal number of plug-ins. It's completely stable for me.
I am running Leopard 10.5.8.
Then you may wish to update the info in your equipment line:
I was about to tell you to update your OS to 10.4.11 when I got to the last line of your post!

BT punishing me for THEIR mistake

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