Why am I being charged for THEIR mistake?

I signed up online to have new internet service started along with phone service. I was told it would be on May 6th. A guy even came to my home and told me it would be turned on that night. After 2 days with still no internet, I called and complained about it. I was told it actually wouldn't be turned on until May 16th! I was understandably upset about this and complained. They told me they would send me a dongle at no charge for my inconvenience to hold me over until the service was turned on in my home. I get my first bill and they have charged me £40 for the dongle that they offered to me!!! Why on earth are they charging me for it? Based on my experience so far with BT, I already cannot wait to switch providers!!!! Now to make matters worse, they are direct debiting £147 from my account for service from May to August, when I had requested monthly billing, NOT quarterly! Does it ever get any better with these folks @ BT?

Hi CanYouHearMeNow,
I'll be happy to give you a hand with this and get your account and broadband sorted out.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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11/17/11
APL*APPLE ITUNE866-712-7753
$5.16
Posted Transactions
I have been charged $5.16 for the installation of the Pandora Radio app which is supposed to be free. I already had it downloaded but it stopped working so I deleted it and redownload it and now checked my bank statement showing that it charged me for that download. I would like to be reimbursed and have Apple fix whatever kinks need to be fixed on the Pandora app so that this does not occur again in the future. Please advise on the reason for this transaction.
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Is that what you mean > http://support.apple.com/kb/HT3702
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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Why am I being charged for THEIR mistake?

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