BT putting lives in danger *********URGENT********
despite the fact that my number should be ex-directory, BT have seen fit to provide my details to online directory enquiry websites. After ringing BT tonight, they deny it is anything to do with them and gave me a telephone number for the directory website that lists my details.
I ring the number, only to be greeted by a woman from a company that has something to do with cars and has nothing to do with any directory listing company!
I am ex-directory for a reason as I wish to stay alive. Perhaps BT would care to explain:
A: Why I am listed
B: Why they will not do anything about it.
C: Why they cannot give me the correct number for the website concerned.
davebangor wrote:
HI,
I have tried contacting BT who have refused to help. Currently waiting for police to arrive.
Hi Dave,
Um, why have you contacted the police?? i am really confused?? What are the police going to do??
The steps you need to take is asking BT for a copy of your data file - by law and the data protection act, BT can supply all data that has been used about you for a small fee, normally £10.
Next, you need to investigate how this other company got your number! Like Spam E-Mail - some sites get hacked and your number or email address is stolen, so find out how this company got your number - you need evidance.
Once you have all this information, you need to make a complaint againts BT if BT is at fault. If bt does not respond then you can take it further. I would recommend asking one of the mods (which it looks like one has been in contact) to help you with your case.
CG Over An Out
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A little background. A year or so ago I had adobe change my adobe ID to [email protected]. Previously it was under a gmail account. I was moving along with my work and noticed that the stupid annoying login window popped up when trying to open Dreamweaver. It stated that it couldn't find an account under my adobe ID. Support tells me there never was one under that ID. I use 1Password and have had this login and password saved for a long time. I use Adobe products daily. I'm not losing my mind.
Jumping into my support cases on adobe.com, I see that the chat history is not saved. I saved some of the later ones, so for now I'll share what happened.
Basically I finally gave up arguing with the agent. My ID mysteriously reverted back to the original gmail. I didn't change it back. They said it was never under a .me account. Arguing served no purpose at that point. It just continued to insult my intelligence. I signed into the gmail account and was able to open the software.
It was later/or before. I'm getting so confused now... I realized that all of my files in Creative Cloud were gone. Every ... single... one of them. Not the folders though. The folders, and all the child folders ( I had it very well organized ), like Photos, People, Places, Solid Objects, and so on. Web icons, graphics, videos, etc. All the folders there, but no files.
I started saving these transcripts. Here's one on:
February 17th, 2014:
info: You are now chatting with 'Gian'
Gian: Hello. Welcome to Adobe Technical Support.
Patrick: Hi Gian.
Gian: Hello Patrick.
Patrick: All my folders exist in CC, but all the files are gone, vanished. . a ton of money worth too. Illustrations I've purchased, and much more.
Patrick: I'm not sure how long they've been gone.
Gian: Could you be a bit more specific as to what happened?
Patrick: Okay. I dont' know what happened.
Patrick: I have a ton of organized folders
Patrick: Example:
Patrick: Photos / People, Places, Buildings, etc. all folders which were packed full of my stuff
Patrick: All the folders are there, but not a single file.
Patrick: I certainly didn't delete them.
Gian: May I know if you are able to login to your computer?
Patrick: I'm on my computer now.
Gian: Okay. May I know if only Adobe products are missing or everything is gone and your computer is empty?
Patrick: Adobe
Patrick: My creative cloud folder
Patrick: My creative cloud folder is there... and all the sub folders, but no files.
Gian: Okay.
Gian: Just to confirm, the files that you stored in Creative cloud are missing?
Patrick: Yes...
Patrick: all of them. Every one of them. The only thing that remains is the folders and child folders
Gian: Okay.
Gian: Patrick, please launch your CC Desktop application.
Patrick: It's open
Gian: Okay. Please look in Applications folder if you could find a folder called Creative Cloud Desktop?
Patrick: I'm on MAC.
Patrick: It's called > Adobe Creative Cloud
Patrick: Applications/Adobe Creative Cloud/Adobe Creative Cloud
Gian: Yes.
Patrick: Yes it's there.
Gian: May I know if you added any files to that folder or deleted any files from that folder?
Patrick: none. First time I even looked at it
Gian: Okay.
Gian: I am sorry for the miscommunication. please click on Finder and Go>Applications.
Patrick: ok
Patrick: yes the application is in there but it isn't called "Creative Cloud Desktop"
Gian: On the left side, could you locate a folder called Creative cloud files.
Patrick: yes
Patrick: In which I have lots of folders....
Patrick: but all the files in those folders are gone
Gian: May I know if you accidentally added/deleted any files/folders from there?
Patrick: Okay, please understand.
Patrick: I have a TON of folders, and sub folders
Patrick: I didn't go into each one and delete all the files in each folder.
Gian: Patrick. Please log on to www.creative.adobe.com.
Patrick: ok, there
Patrick: It's identical to what's on my computer. Just folders and child folders. NO files
Gian: Please sign-in it.
Gian: Click on files which comes before Download center.
Patrick: ok
Gian: You will find a folder, when you keep your mouse to it, it will say as view archived files.
Gian: Please click it.
Patrick: I saw two folders in there, and resotred them both
Patrick: but no files are in them either
Gian: Patrick, I am sorry to inform you that I need to escalate this case to our senior expert team.
Gian: They will contact you for resolving your issue.
Patrick: Ok please do so.
Patrick: I need my files ASAP. I have to have them... Thousands of dollars of money spent on those graphics.
Gian: May I have your contact number and appropriate time to call you?
Patrick:###-###-#### 9am - 9pm Central time any day of the week.
Patrick: When will I hear from someone?
Patrick: This is affecting my work, bigtime.
Gian: I am sorry for the inconvenience caused to you.
Gian: I will escalate the case. They will contact you soon.
Patrick: Ok thanks.
February 25th, 2014:
info: You are now chatting with 'Sumukan'
Sumukan: Hello! Welcome to Adobe Customer Service.
Patrick: Hi.
Sumukan: Hi Patrick!
Patrick: Just a heads up, I'm highly irritated at Adobe
Sumukan: I'll check and assist you with your tickets.
Patrick: Nothing personal.
Patrick: I've waited a week for a response from Adobe
Patrick: I think it's been a week
Patrick: All my files in CreativeCloud vanished, and I've been through this chat deal over it twice prior to now
Patrick: No one is fixing anything.
Patrick: Thousands of dollars of money spent on my graphics, videos and more.
Sumukan: I am sorry for the delay happened in your situation.
Patrick: All my folders are there but no one is getting back to me... No one is restoring my files. I didn't delete my files.
Patrick: I'm running a business. I can't work without them.
Patrick: Yet Adobe continues to bill me for CC membership without delay.
Sumukan: Let me check and assist you further.
Sumukan: Thank you for staying online.
Patrick: Yep
Sumukan: Patrick, your issue has been escalated and relevant team is working on the case and I our relevant team will contact you back via email as soon as possible.
Sumukan: I am sorry for the situation happened.
Patrick: Look, that isn't good enough. No response like "We are investigating" from that team... nothing.
Patrick: I'm running a business
Patrick: All our graphics, icons, videos, after effects stuff and more
Patrick: gone
Patrick: Being left out in the air with "We're working on it" doesn't cut it.
Sumukan: I apologize for the additional time this will take and look forward to a positive resolution.
Patrick: Right, and who knows when or if I'll get my files back.
Patrick: So what will Adobe do then?
Patrick: "Sorry... things happen"
Patrick: ?
Patrick: What is Adobe going to do for me, a long.. .LONG time customer.
Patrick: Like I said, nothing personal...
Patrick: This isn't good enough though.
Sumukan: Patrick, I'll escalate the case with priority so that our relevant team will get back to you as soon as possible.
Patrick: How long will this take to be resolved?
Patrick: Why have I not received a ticket confirmation?
Patrick: Why has no one gotten back to me to at least communicate?
Patrick: Why is this even close to acceptable? How could it be?
Sumukan: I am sorry Patrick, I escalated the case with priority and our relevant team will contact you within 2 to 3 business days and I'll send you notification regarding this conversion.
Same Day, later on:
Pushparaj: Hello! Welcome to Adobe Customer Service.
Pushparaj: Hello Patrick.
Patrick: hi
Pushparaj: How are you?
Patrick: I dont' know what is going on with Adobe.
Patrick: I'm horrible
Patrick: If you look at my chat history, I now have something to add to it
Patrick: 1. I contacted someone a week or so ago. All my files in CC disappeared
Patrick: Folders are still there but files are gone. vanished. I didn't delete them.
Patrick: Never heard back from anyone so I contacted again
Patrick: Today, I contacted a 3rd time
Patrick: Now, my adobe ID doesn't even work.
Pushparaj: I will help you with your issue.
Patrick: I can't sign
Patrick: can't sign in
Patrick: It's like I'm being erased in every manner
Patrick: So I tried my old email address and it's letting me sign in, but saying for me to activate a trial?
Patrick: I'm a paying customer.
Patrick: My adobe ID is supposed to be: [email protected]
Pushparaj: I am sorry for the inconvenience caused.
Patrick: But all of a sudden I cannot even use it...
Patrick: And again, all my files are missing. My creative cloud files.
Pushparaj: May I please have your email address registered with Adobe?
Patrick: Thousands of dollars worth of graphics, videos and things I've purchased over time that I decided to store in CC.
Patrick: [email protected]
Patrick: Which starting about 2 hours ago, doesn't work anymore... I have no idea why.
Pushparaj: Please allow me 3 minutes while I check the information for you.
Pushparaj: Thank you for staying online.
Patrick: yep
Pushparaj: I see that your issue was escalated to the relevant team.
Patrick: never got an email as promised
Patrick: But now I can't even open Photoshop or any adobe programs
Patrick: It's telling me to sign in
Patrick: but now all of a sudden, after that chat with whoever that was earlier, my adobe ID isn't working
Pushparaj: Patrick, we are still are still working on your issue.
Patrick: So now I can't even use the software?
Patrick: First, my files are deleted.
Patrick: Now I can't use the software because my Adobe ID is broken?
Pushparaj: May I know the error message that you are displayed when logging in to your Adobe account.
Patrick: The Adobe ID and/or password provided does not appear to be valid. Please try again.
Patrick: when I tried to reset ( which I shouldn't have to as I save my passwords )
Patrick: It said my email isn't associated with an adobe ID
Pushparaj: Thank you for the information.
Pushparaj: Just to confirm, do you have access to the email address?
Patrick: Yes
Pushparaj: I will send the reset password link to your email address.
Patrick: ok
Pushparaj: Please check your inbox.
Patrick: nothing
Pushparaj: Please check it after deleting the cookies of your browser.
Patrick: check what? Trying to sign in?
Pushparaj: I mean to check your inbox.
Patrick: I'm using a mail app
Patrick: That has nothing to do with cookies in my browser
Pushparaj: I am sorry, I was not informed that.
Pushparaj: Please refresh the page.
Patrick: no email
Patrick: It's saying that it isn't even an adobe ID
Patrick: but I've been using it for a long time
Pushparaj: Patrick, I will put your issue as higher priority and escalate the case to the higher team.
Pushparaj: They will contact you within 24 hours.
Patrick: so now I can't even use my software?
Patrick: first files, now software?
Patrick: oh my gosh...
Pushparaj: May I have the previous case number?
Patrick: That's just it... no one is giving me case numbers
Patrick: I'm not getting emails from adobe. I'm not getting ticket numbers
Patrick: Can you see the previous chat transcripts?
Patrick: I emailed them to myself
Patrick: I'm not getting phone calls
Patrick: emails
Patrick: nothing
Patrick: This is effectively shutting my business down
Patrick: My business revolves around Adobe software
Patrick: And you guys aren't doing a damn thing about it other than telling me you're doing something.
Patrick: So now I can't even open Photoshop, or anything.
Pushparaj: I understand your concern, Patrick.
Patrick: Telling me to sign in again.
Patrick: It's more than a concern
Patrick: This is absolutely absurd
Patrick: No one from adobe is doing what they say they're going to do
Pushparaj: I suggest you to use trial version software till then.
Patrick: No.
Pushparaj: I will provide you the link for you.
Patrick: I want someone to step up and do something
Patrick: I'm a paying customer and have been for a long time.
Patrick: Why didn't I get a ticket email?
Patrick: Why is my Adobe ID not even working now?
Patrick: Where are my files? All my folders and sub folders are there in Creative Cloud
Patrick: Who's going to fix that and when?
Patrick: I'm going to sit in this chat box until someone fixes my account. I'm absolutely fed up.
Pushparaj: I understand that you have been your customer for long time.
Pushparaj: We have a lot of cases to work on. So it is delaying.
Pushparaj: For you I will put the case as urgent priority and escalate it.
Patrick: I care about other people's cases, but that simple fact alone that there are so many open cases is a concern.
Patrick: There's no reason for me to not be able to sign into the software now.
Patrick: And I have to get this fixed.
Patrick: not later
Pushparaj: I suggest you to create an other Account and use software now. Till your issue get resolved, Patrick.
Patrick: You have to understand, nothing any of these chat agents tell me is being done.
Patrick: I'm not getting phone calls, no ticket confirmations, nothing.
Patrick: Once this chat is closed, I won't hear from anyone.
Patrick: This is how Adobe decides to run business now?
Patrick: Last chat, I was promised an email confirmation of the ticket.
Patrick: Did I get one? No
Pushparaj: I see that you have been waiting from 18th Feb.
Patrick: Sounds about right
Patrick: Even my fonts... all of it. all creative cloud
Patrick: Jeeesh this is ridiculous.
Pushparaj: I am really sorry, I too would have frustrated if I was in your place.
Patrick: Yep... but nothing personal with you.
Patrick: I'm just very angry.
Patrick: So I'm going to sit here until my issue is resolved.
Patrick: Can't you contact someone that can handle this?
Patrick: All of Adobe's resources and they're going to let me go for a week with these problems?
Pushparaj: Let me check this for you.
Patrick: Completely unacceptable
Pushparaj: Please allow me a minute.
Pushparaj: I apologize for the delay, it is longer than expected. Please allow me 3 more minutes.
Patrick: ok
Pushparaj: Just to confirm, have you tried changing the email address of your Adobe account?
Patrick: how can I change my email address when it isn't allowing me to use my Adobe ID to begin with?
Pushparaj: Do you have any other alternate email address?
Patrick: Now here's something screwed up. I can sign into Creative Cloud with my old email address "[email protected]" but this was changed many months ago to "[email protected]"
Patrick: However, it's telling me to launch a trial.
Patrick: And even stranger still, if I sign into CC with this old email address I can see my folders online, but still no files in them.
Pushparaj: I suggest you to login using the email address [email protected].
Patrick: But it isn't recognizing that I have a paid plan
Patrick: And if I try to sign into creative cloud desktop with this?
Patrick: it shows the spinner
Patrick: and then says you've been signed out
Pushparaj: I suggest you to login to Adobe account using the email address [email protected].
Patrick: I did... through a web browser
Patrick: I'm signed in
Patrick: What I'm saying is it won't let me in the creative cloud application
Pushparaj: I understand that. Now please try to sign in to Creative cloud account.
Patrick: I'm signed in
Patrick: with the gmail address
Pushparaj: Are you able to login with the gmail address without any issues?
Patrick: to creative.adobe.com yes
Patrick: But now the desktop software
Patrick: but not
Patrick: but not the desktop software
Pushparaj: Do you have access to your Gmail email address?
Patrick: yes
Pushparaj: I will sent the reset password link to your gmail email address.
Pushparaj: A reset password email has been sent to [email protected].
Patrick: to reset the password for the .me email?
Patrick: Why is "[email protected]" no longer my adobe ID?
Pushparaj: I see that is the issue.
Pushparaj: Please check the email address [email protected].
Patrick: I can sign into creative cloud "online" website with the gmail address
Pushparaj: Are you able to view your subscriptions?
Patrick: Yes
Patrick: however, I can't...
Patrick: Okay here are my steps now:
Patrick: On my computer, the little creative cloud icon on my MAC, at the top.
Patrick: I click on it
Pushparaj: Sure.
Patrick: It's prompting me to sign in
Patrick: I sign in with the gmail address now
Patrick: The spinner/loader displays like it's thinking
Patrick: then it says "You have been signed out"
Pushparaj: Thank you for the information.
Pushparaj: Please allow me 3 minutes while I check this for you.
Patrick: Another way to produce an error, I did the following:
Patrick: 1. Tried to open Adobe Illustrator CC
Patrick: 2. The Adobe sign in thing popped up
Patrick: 3. I entered the credentials
Patrick: 4. It asked me to agree to terms and conditions
Patrick: 5. It said, start your Illustrator trial
Patrick: 6. I said license this software
Patrick: 7. It's aksing me for a serial number
Patrick: which I don't have because I'm a cloud subscriber
Pushparaj: Thank you for the information.
Pushparaj: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
Patrick: what about my other problems?
Patrick: Is this where I don't hear from anyone?
Pushparaj: Yes, I think all your issues will be resolved after you sign in with the email address [email protected].
Pushparaj: Shall I transfer this chat.
Pushparaj: *?
Patrick: ok
Pushparaj: Thank you for confirming.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with 'Mohammed'
Mohammed: Hello. Welcome to Adobe Technical Support.
Patrick: Hi
Mohammed: Hi Patrick.
Mohammed: Please allow me a moment while I look into your account & verify the details.
Mohammed: Thank you for staying online.
Patrick: No problem
Mohammed: As I understand that you are unable to sign in to the Creative Cloud desktop App as gets the Error "You've been Signed out", is that correct ?
Patrick: Correct.
Patrick: And while waiting to be transferred I uninstalled and reinstalled the desktop app
Patrick: still not working
Patrick: My account is a complete disaster. Not sure how much of the transcript you read
Mohammed: Thank you for confirming.
Mohammed: I'll be glad to check and help you with that.
Patrick: My adobe ID was: [email protected] and worked until about 3 hours ago.
Patrick: Now that adobe ID magically does not exist.
Patrick: So it let me sign into http://creative.adobe.com with my old ID which is [email protected]
Patrick: Pushparaj suggested I sign into the desktop application with the gmail address. and here I am
Mohammed: Thank you for the information.
Mohammed: As I checked, you have the subscription under : [email protected].
Patrick: Ok.
Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: Okay lets stop there.
Patrick: It should exist.
Patrick: Matter of fact, I've used it for a long time.
Patrick: I even have it stored in my 1password program
Mohammed: It is not possible.
Patrick: I mean, media is my business.
Patrick: Yes it is
Mohammed: Adobe ID doesn't exists with the email address : [09:16:27] Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: That's part of the mystery.
Patrick: I'm not insane here.
Patrick: Matter of fact... look at this:
Mohammed: I have checked with me resources, Adobe ID doesn't exists.
Mohammed: You have the subscription under : [email protected].
Mohammed: Please try to sign in with the Adobe ID: [email protected]. to creative cloud App.
Patrick: It doesn't work.
Patrick: Let me try to be clear, and I'm trying to be patient.
Patrick: When I first signed up for CC a year or so ago
Patrick: I used the gmail
Patrick: I later switched my adobe ID to "[email protected]"
Patrick: I receive my billing statements at the .me
Patrick: I've signed into teh app with .me
Patrick: It's saved in my 1password program under .me
Mohammed: I am sorry, you cannot change the subscription email address from one to another.
Patrick: You're not ...
Patrick: oh my gosh
Patrick: Do you have an email I can forward my receipt to?
Mohammed: You need to cancel the subscription from the gmail account and purchase it from me.com account.
Patrick: It has been .me
Patrick: I'm not some idiot
Mohammed: Would you like to resolve the Adobe ID issues or Activation issue ?
Patrick: I want you to listen to me for a moment and stop treating me like I'm a moron.
Patrick: I've been dealing with chat agents for a week now
Patrick: I'm absolutely frustrated
Patrick: I'm not some idiot that has no clue of software.
Mohammed: I certainly appreciate your patience in this process.
Patrick: I'm telling you that my Adobe ID has been .me for a long time.
Patrick: Just listen to me.
Patrick: you telling me it can't be done means nothing.
Patrick: I have been signing in and out of adobe with '.me" for a long time
Patrick: 3 hours ago it stopped working
Patrick: Cooincidentally shortly after my last chat
Patrick: several hours ago today
Patrick: Let me start over and give you the history.
Mohammed: I would like to transfer this chat to the appropriate Customer Service queue where we have experts available to help you on this issue as your purchase the subscription from me.com, will that be fine?
Patrick: I want to explain this. I'm tired of being passed around.
Patrick: This is a problem.
Patrick: You know the Creative Cloud files? The 20 or 25GB cloud?
Patrick: All of my files mysteriously disappeared
Patrick: not the folders or sub folders I created
Patrick: I contacted Adobe a week ago about it
Patrick: I contacted them yet again
Patrick: and today, a 3rd time
Mohammed: The issue which you are referring to for email address, is handled by our customer service team.
Patrick: My adobe ID worked today
Patrick: then 3 hours ago, it's back on "gmail"
Patrick: But regardless, I can't sign into the desktop app with teh gmail
Patrick: Isn't that a technical issue?
Mohammed: I will help you with the Sign in issues with the gmail.com account, is that okay ?
Patrick: Sure
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /etc/ and press Go.
Patrick: ok
Mohammed: Open the hosts file, copy and paste the entire hosts file contents on this chat window.
Patrick: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost
Mohammed: Thank you.
Mohammed: Close the hosts file.
Patrick: ok
Mohammed: Choose Apple menu > System Preferences, and then click Network.
Patrick: ok
Mohammed: Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
Patrick: ok
Mohammed: Click on lock icon, enter the Administrator name and password.
Mohammed: Then click on Advanced button and click Proxies Tab.
Patrick: ok
Mohammed: Under 'Select a Proxy server to Configure'
Mohammed: Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: they are already unchecked
Patrick: oh wait
Mohammed: Uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: just unchecked use passive ftp
Patrick: ok
Mohammed: Then click on Apply Now button.
Patrick: ok
Mohammed: Now try to Sign in to Creative Cloud Desktop App.
Patrick: Nope
Patrick: Doesn't work
Mohammed: Okay.
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /Library/ and press Go.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: o
Patrick: ok
Mohammed: Rename the STStore fodler to SLStore_old and OOBE folder to OOBE_old.
Patrick: ok
Patrick: there's also a SLStore_v1 in there
Patrick: should I do anything with it?
Mohammed: No, Patrick.
Patrick: ok
Mohammed: Open the SLCache folder.
Patrick: ok
Mohammed: Delete all the files and folder from SLCache folder.
Patrick: ok
Mohammed: Click Fidner > Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type ~/Library/ and press Go.
Mohammed: ~/Library/, Ensure there is ~ symbol in front.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: ok
Mohammed: Delete the OOBE folder.
Patrick: ok
Mohammed: Open the Applications folder.
Mohammed: Open the Utilities folder.
Patrick: ok
Mohammed: Delete the Adobe Application Manager folder.
Patrick: ok
Mohammed: http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudCleanerTool.dmg
Mohammed: Download and Run the Adobe Cleaner Tool from the above link.
Mohammed: Let me know once it is launched.
Patrick: ok it's ready
Mohammed: Select Creative Cloud and click Clean Selected up button.
Patrick: ok
Mohammed: Select Adobe Application Manager and click Clean Selected up.
Patrick: it doesn't exist in the list
Mohammed: Close the Cleaner Tool.
Patrick: ok
Mohammed: Click here.
Mohammed: Open the above link and click Download button.
Mohammed: Download and install the Creative Cloud Desktop App from the above link.
Patrick: says page not found
Patrick: are you wanting me to download creative cloud installer?
Patrick: I have a fresh download from an hour ago while being transferred to you
Mohammed: http://creative.adobe.com/products/creative-cloud
Mohammed: Open the above link and try downloading it.
Patrick: says page not found
Patrick: I see
Patrick: it's a typo
Patrick: Needed products instead of product
Patrick: ok downloaded
Mohammed: Install the Creative Cloud Desktop App.
Patrick: ok should I try to sign in?
Patrick: its' done installing
Mohammed: Yes, please.
Patrick: A Creative Cloud Files folder exists that is associated with a different Adobe ID. You may create a new folder (old folder will be renamed) or merge the existing files with those of your current Adobe ID.
Patrick: Gives me the option: Merge or Creative new folder
Patrick: Told you it was working under my .me
Mohammed: Click Create new folder.
Patrick: either that or it's confused
Mohammed: Sign in and click on Apps tab.
Mohammed: Are you able to sign in and view all CC Apps tab in Creative Cloud Desktop App ?
Patrick: ok
Patrick: yes
Patrick: my fonts are gone though
Mohammed: Okay.
Mohammed: For File Sync and Font sync feature, you need to contact our Phone Support Team.
Patrick: support changed my adobe ID to .me months ago. Why is it switched back?
Patrick: It even recognized another adobe ID on this machine
Mohammed: Patrick, as I checked with my resources. Adobe ID doesn't exists with the email address :[email protected]
Patrick: This needs looking into.
Mohammed: You have the subscription with the Adobe ID : [email protected].
Patrick: I can forward you email confirmations
Patrick: I can show you. Can I sent screenshots through here?
Patrick: send
Patrick: Where do I send an actual support ticket to Adobe?
Patrick: I'm going to forward all my chat transcripts
Patrick: I know something is still "off" with my account. My files are still missing... something isn't right
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Mohammed: Patrick, would you like to use the subscription with the Adobe ID : [email protected] instead of [email protected] ?
Patrick: Mohommed, that isn't my point.
Patrick: I know something is "wrong" with my account.
Patrick: I'm missing thousands of dollars worth of files
Patrick: They were deleted/removed/vanished from my creative cloud folder
Mohammed: For File Sync and Font sync feature and issues, you need to contact our Phone Support Team.
Mohammed: They are the specialized team for this issue.
Patrick: I need to send a support "ticket" so I can forward all these transcripts
Patrick: Is phone the only option?
Mohammed: Please contact our Phone Support team to this issue.
Patrick: What's the number?
Mohammed: Yes, you need to contact via Phone support.
Mohammed: Please contact our phone support team at 800-833-6687 available from Monday to Friday, 5 AM to 7 PM PST.
These aren't all the chats... Just what I saved and had the email transcript sent to me.
Then I start getting email responses from an escalated team:
February 26th:
Hi Patrick ,
Thank you for contacting Adobe Technical support.
I understand that you are unable to locate the files and folders in Creative Cloud account, I am glad to help you with this issue.
Patrick, we are working on this issue and we need Creative Cloud log file from your MAC to investigate this issue further.
I suggest you to follow the below steps to locate and upload the Creative Cloud log file.
Open Finder application.
Click on Go>Go to Folder.
Type ~/Library and press return key.
Then navigate to Application Support/Adobe/CoreSync folder.
Locate the file named CoreSync-yyyy-mm-dd.log and copy it to desktop, then attach the log file to this case.
yyy:Year, mm:Month, dd:Date.
In case, if you are not able to attach the files to this case, then you can upload it using the below link.
https://adobeformscentral.com/?f=R0pCOuGg5GClJqqccaSBBQJust an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes? -
What's the best way to use an enum to validate statuses
I am trying to write and use an enum to represent a status code and validate status code values. Ultimately the input data from another system and the database will be 1 or 2 i.e.the indexes and the java code will use the LIVE and CANCELLED when referring to the status. The code I have written
public class TestEntityStatus {
private static EntityStatusImpl es;
public static void main(final String args[]){
es = new EntityStatusImpl();
es.setStatusCode("1"); // valid test
es.setStatusCode("3"); // invalid test
}The EntityStatusImpl class:
public class EntityStatusImpl {
private String statusCode;
public EntityStatusImpl() {
public final String getStatusCode() {
return statusCode;
public final void setStatusCode(final String statusCode) {
String allStsIndexesAsRegExpr = "["; //
EntityStatus allStatuses [] = EntityStatus.values(); // would like to
for(EntityStatus e : allStatuses) // put this code
allStsIndexesAsRegExpr = allStsIndexesAsRegExpr + e.getStatusCode(); // in the enum
allStsIndexesAsRegExpr = allStsIndexesAsRegExpr + "]"; // EntityStatus
System.out.println(" allStsIndexesAsRegExpr = " + allStsIndexesAsRegExpr); //
if (statusCode.matches(allStsIndexesAsRegExpr)) {
this.statusCode = statusCode;
else {
throw new IllegalArgumentException("Entity status " + statusCode + " is invalid");
}The EntityStatus enum has a method "getAllIndexesAsRegex" which I would like to call. However, my understanding of enums is preventing me from doing so.
If I declared an EntityStatus, I expected that I would be able to get all of the indexes back as follows in
EntityStatus x;
x.getAllIndexesAsRegex();
Instead I have to copied the code from the enum into the setStatusCode method above, where it works but does not seem to be in the right place.
public enum EntityStatus {
LIVE(1), CANCELLED(2);
private int index;
private EntityStatus(int index) {
this.index = index;
public int getStatusCode(){
return index;
public String getAllIndexesAsRegex(){
String output = "[";
PromiseStatus allStatuses [] = PromiseStatus.values();
for(PromiseStatus p : allStatuses)
output = output + p.getStatusCode();
output = output + "]";
return output;
}The java tutorial doesn't seem to throw much light on this type of application of enums for me, neither does Herbert Schilt's excellent book on Java 5.
Can anyone spot any flaws in my logic or suggest better ways of achieving this?If you want to ensure type safety and retrict the user to a range of values it seems to me you are over complicating
the implementation. Simply change your Impl class accessor and mutator methods to accept and return the enum
type respectively. For example:
private EntityStatus entityStatus;
public EntityStatus getEntityStatus()
return entityStatus;
public void setEntityStatus(EntityStatus entityStatus)
if (entityStatus == null)
throw new IllegalArgumentException("Invalid entity status!");
this.entityStatus = entityStatus;
}The one downside is that you are retrieving the actual underlying enum values from external source systems which you need to map back to your
enum types. Unfortunately the Enum class does not have a method that will return what you need (the valueOf method returns the enum type
based on the enum name). However you can provide a method in your enum class that will map the external source values to the enum. Below is
one such implemetation.
import java.util.HashMap;
import java.util.Map;
public enum EntityStatus
LIVE("1"),
CANCELLED("2");
private String statusCode;
private static Map<String,EntityStatus> enumMap = new HashMap<String,EntityStatus>(EntityStatus.values().length);
static
enumMap.put(LIVE.getStatusCode(),LIVE);
enumMap.put(CANCELLED.getStatusCode(),CANCELLED);
private EntityStatus(String statusCode)
this.statusCode = statusCode;
public String getStatusCode()
return statusCode;
public static synchronized EntityStatus deriveObject(String statusCode)
return enumMap.get(statusCode);
}Below is a usage example:
public static void main(String args[])
EntityStatus status1 = EntityStatus.deriveObject("1");
EntityStatus status2 = EntityStatus.deriveObject("2");
EntityStatus status3 = EntityStatus.deriveObject("3");
System.out.println(status1);
System.out.println(status2);
System.out.println(status3);
} -
How do I contact a Mozilla suport representative on the website?
I know that there used to be a feature on the website where we could ask a question and then wait for someone to answer us (NOT the forums) if we needed a quicker response. Where did it go? I hope someone knows what I'm talking about. Thanks.
[https://support.mozilla.org/en-US/forums/contributors/708046 Putting Live Chat on hiatus?] for some background on decision to end it. Another thread is [https://support.mozilla.org/en-US/forums/contributors/708813 here].
There is channels like #firefox and #mozillazine on irc.mozilla.org though they can be quite in response sometimes. -
Af:setActionListener not working properly with resource bundle value
Hi,
I am making a ADF-BC JSF project in which I have a commit button a page. On click of this Commit button I am setting some value (Status) through setActionListener. But as this value(Status) is subject to change, so I have stored it in the resource properties file and I'm assigning it from the resource properties file.
Now when I hardcode the value, it works properly but when I give it from the properties resource file it sets this value to NULL. Here is my code.
<af:commandButton text="Commit" action="some action”}>
<af:setActionListener to="#{bindings.SP11DeliveryWarrantView1WarrantStatus.inputValue}"
from="#{res['warrantstatus.InProcess']}"/>
</af:commandButton>
If I write #{'Some hardcoded value'} instead of #{res['warrantstatus.InProcess']}. It works fine. May I know what is wrong here or is it a bug?
Neeraj.Hi,
I had the same problem and many thanks Frank - yes this does work. Just for clarity here is what I did with my implementation:
In my session level managed bean (SystemState) I added the relevant values from the bundle:
public class SystemState
public static final String RESOURCE_BUNDLE = "gpl.viewcontroller.resources.UIResources" ;
private HashMap<String,String> formTypeStatuses = new HashMap<String,String>() ;
public SystemState()
formTypeStatuses.put("live",JSFUtils.getResourceBundleValue("home.menu2.livestatus.value",RESOURCE_BUNDLE)) ;
formTypeStatuses.put("archive",JSFUtils.getResourceBundleValue("home.menu2.archivestatus.value",RESOURCE_BUNDLE)) ;
formTypeStatuses.put("all",JSFUtils.getResourceBundleValue("home.menu2.allstatuses.value",RESOURCE_BUNDLE)) ;
public HashMap<String, String> getFormTypeStatuses()
return formTypeStatuses;
}I then referenced these values from my jspx page:
<af:commandLink actionListener="#{bindings.ExecuteWithParams1.execute}"
action="ExecuteWithParams1"
text="#{res['home.menu2.livestatus.text']}"
disabled="#{!bindings.ExecuteWithParams1.enabled}">
<af:setActionListener from="#{session_system_state.formTypeStatuses.live}"
to="#{requestScope.status}"/>
</af:commandLink>
<af:commandLink actionListener="#{bindings.ExecuteWithParams1.execute}"
action="ExecuteWithParams1"
text="#{res['home.menu2.archivestatus.text']}"
disabled="#{!bindings.ExecuteWithParams1.enabled}">
<af:setActionListener from="#{session_system_state.formTypeStatuses.archive}"
to="#{requestScope.status}"/>
</af:commandLink>
<af:commandLink actionListener="#{bindings.ExecuteWithParams1.execute}"
action="ExecuteWithParams1"
text="#{res['home.menu2.allstatuses.text']}"
disabled="#{!bindings.ExecuteWithParams1.enabled}">
<af:setActionListener from="#{session_system_state.formTypeStatuses.all}"
to="#{requestScope.status}"/>
</af:commandLink>Dave -
While I am very impressed that the newest version of
Dreamweaver can render our php include files in the "Design View",
and I really should not be complaining at all ... I have to say
that facing the 200+ pages I have to create in Dreamweaver in the
next 15 days ... I am scared.
Every time I try to type something in the design view, DW
hangs for a minimum of 20 seconds before it "shows" what Ive typed.
Hitting "Undo" is another 20 seconds wait. Saving takes upwards of
30 seconds before it even tries to upload the file to the server
"on save".
If I have to edit our CSS file, I must close all other pages
that are open because DW freezes for 30+ seconds as it tries to
implement any CSS changes im making, into the other pages currently
open. Even if its only 1 or 2 pages.
I understand why its doing this, but I am wondering if there
is some way for me to "Turn Off" the dynamic updating of the pages.
I would still like to have the includes render properly, so I am
able to build the pages properly.
I don't see any need for dreamweaver to be constantly making
calls to the include files however, and freezing up my progress for
extended periods of time, when all I am doing is typing text in to
the body content area.
1 page has literally taken me ALL DAY LONG to create. I am an
extremely fast typer and extremely fast worker, and this is killing
me.This is extremely interesting info. Thanks much for posting
it. I have
called it to the attention of the cavalry, so to speak! 8)
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"DWQues" <[email protected]> wrote in
message
news:[email protected]...
> Some extremely important feedback from someone else on
this same issue
> ...........
>
>
> Preface: After systematically testing every aspect of my
work computer and
> DW
> 9(CS3)software(additional at bottom)also having been in
development and
> support
> for decades, I believe I have spotted one current DW9
performance related
> issue
> that could be causing many other performance issue
confusions. I also
> believe
> that the combined intellectual horsepower of Adobe &
Macromedia will get
> us
> over this hump (soon please) since they must realize it
is a serious
> mental
> workflow inhibiting issue for us developers.
>
> Performance issue: 99%+ processor demand state DW9
program instability -
> When Dreamweaver 9 is actively communicating with a
remote server over a
> network/internet using ftp/sftp etc (especially when
local and remote or
> testing file view panes are visible) DW9 enters a 99% +
processor demand
> mode
> frequently not ending until a program error occurs. This
would implicate
> active
> ?upload on save? ?sync? ?checkin/out? ?notes? etc
processes that extend
> the
> duration of this full processor demand state. Frequently
DW9 remains
> latent in
> this state after the requested function completes thus
entering a further
> heightened instability state until it breaks its server
connection. At
> that
> moment various and further confusing error dialog boxes
can occur seeming
> to be
> related to whatever one was doing at the time. A scary
scenario at best.
>
> Manifestations: During this state, DW9 is understandably
on the extreme
> edge
> of stability. Thus if we continue in our normal
workflow, anything
> additional
> we, DW9, or any other program attempts, could trigger a
damaging momentary
> DW9
> instability, loss of connection, slow performance,
freeze, flashing
> screen,
> etc. Also, whatever one was doing at the moment could
understandably then
> seem
> to be an additional performance related DW9 issue but in
reality could
> easily
> have been caused by the processor demand instability
state.
>
> How I still get work done: With the right side ?local
file view pane? open
> while in design or code view I have found every function
(sync, put, live
> dynamic page view etc) performs without error however I
do wait for more
> demanding functions to complete. The downside is that
having local and
> remote
> or testing file view panes open at the same time is not
a stable scenario
> during ftp operations and almost always causes errors. I
realize this is
> not an
> acceptable long-term solution (local file view only)
however, then my
> workflow
> continues at an acceptable speed. My current client
project requires Spry
> items
> as well, so DW9 is the tool of choice. This scenario is
also assuming all
> DW9
> site, preference, and configuration options are by the
book and correct,
> also
> that your working computer is properly functioning and
configured,
> otherwise
> stability is further away. Also you have turned off any
firewall/antivirus
> software that might be interfering with DW9 functions.
>
> A slight leg up with the processor full demand state: I
have found the
> ftp/sftp issues are soothed a bit by the DW9 site ftp
server settings
> being
> entered with ftp. preceding the server address and the
correct port number
> being entered after. Example: For ftp- ftp.server.com:21
or for sftp-
> ftp.server.com:22 (never
http:// before the ftp address). With DW8 this
> also
> was an ftp performance booster. Still consider calling
your provider for
> the
> correct ftp/sftp port numbers, as the preceding are
common defaults and
> may be
> different for your clients/employers servers. Also,
remember that the test
> buttons for your remote and testing servers merely log
into the ftp
> server,
> request the directory list, and then immediately log
out. Logging out
> immediately, as goes the server test process, precludes
the instability
> causing
> latencies noticed during normal DW9 ftp operations.
Thus, a ?connected
> successfully? dialog will not indicate solution for the
processor issue
> but you
> should notice a high demand of your processor during the
test, suggesting
> you
> will want to keep all this in mind.
>
> -
New subscription or new account
Hi,
I have an Azure account with a Pay-as-you-go subscription that I have been using for R&D and generally trying out features.
I am now about to start developing an Azure Mobile Service to support a mobile app that I am intending put live and I would like to keep this separate from the R&D work.
I am not clear if I should add a new subscription to my existing account (if possible) or create a new account. I don't particularly want to create a new account, but does it make sense just to add a new subscription ?
What are the advantages or disadvantages ?
Many thanksHi Graham,
You can create a separate subscription. see "
Add the subscription to the existing account " under How to Create Azure Subscription
You might also want to know " Are there guidelines I should follow when I create subscriptions and assign administrative roles?
Regards,
Shirisha Paderu -
Hi friends,
We have an issue related to Additive Cost. some costs which have been put live in the system since go-live have used additive costs to deliver the fixed ohd into the product cost instead of the purchase order condition type and
when conducting a cost roll up (CK40N), we were finding that we were getting 2 lots of additive cost because we have loaded new additive cost values from 1st may but we think the reason is that the we have loaded additive costs via the upload (CK74) but they are also pulling from the purchase order condition type so we are getting two lots of cost.
So we think the fix is that purchasing must update their condition types and we realised that the additive costs shouldn't have been loaded and we have deleted the additive costs because they never should have been loaded.
So advise me do we need to stop to upload or any other way to stop two times cost values.
RajuFreight cost is added on to the basic standard cost of materials, which is fine. Basic cost of materials comes from regular cost estimate and the freight from additive. Now when a purchase order is raised, the vendor needs to be given a purchase order only for the basic price and not the freight. The material could be brought by own transport or the vendor charging separately for freight.
That being the assumption, the purchase order is loaded with a accrual type condition type for freight, which shall customized to create an accrual entry upon purchase. This could be meaningful to reduce/avoid the unwanted effect of distorted purchase price variance. -
Hi Experts,
i have doveluped one output type Z113 for Vl74 tcode previously one of my colouge was created Z111 and Z112 for same program and form for both output types i was changed the form name and program name for my output type if i use my output type in vl74 tcode it comes to the message no initial data is pocessing if assign the one handling unit no for this output type its exicuted but its not comes to the out put.
plea suggest me urgent.
regards,
sri.HI
I THINK THIS FOLLOWING STEPS WILL SOLVE UR PROBLEM
1 .ASSIGN THE OUTPUT TYPES TO THE TRANSACTION .
TCODE VL02N --->
GIVE THE DELIVERY ORDER NO--.
PRESS ENTER
GO TO EXTRAS -> DELEIVERY OUTPUT->HEADER
GIVE THE OUTPUT TYPE
PRESS ENTER
SAVE
GIVE DEFAULT PRINTER NAME
SAVE
THEN GO BACK TO DELIVERY WINDOW
THEN
FROM THEMENUE BAR --> OUTBOND DELIVERY
ISSUE DELIVERY O/P
SELECT THE O/P TYPE
PRIN PREVEIW.
U WILL GET THE OUTPUT
REWARDS IF HELPFUL
SACHHIDANANDA
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