BT sending debt collectors - I've never even been ...

I have received correspondence from a debt collection agency called ‘CCS’ with regards to a BT account I allegedly have. I have no account with BT, and for the two years I've been where I am, I've always used Virgin Media.
I am hurt and upset by getting demands for hundreds of pounds from a debt collection agency for a debt I do not owe. I am more frustrated that I have to waste my time at such a busy time of the year writing letters to companies who create phantom accounts and phantom debts, then drop a thuggish, bullying company round to people to try and make them pay money they do not owe. Times are hard for all of us, but having a monopoly on the vast majority of the country’s telecommunications system must put BT in a decent position to still make obscene profits without the need to create lies and try to threaten people into handing over vast sums of cash to them.
Where do BT get off thinking they can treat people like this? Why do they think I will pay this? How many poor and vulnerable people do they do this to? Is this going to have to go to court before it gets sorted, or will BT call off their dogs before?
Probably not a great forum post, just want anyone searching Google to be able to know this is what BT do to people.

Hi Beardymouse,
Thanks for the post and welcome to the forum. I am sorry you have been contacted by a debt collection agency. I appreciate your frustration. I can sort this out for you.
Can you please drop me an email to the email address in my profile, include any reference numbers you have in relation to this BT account, your full address and the link to this post. I will check from my end to see what the mix up is.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Debt Collector sent letter to start sending payments directly to Capital One

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Debt collectors chasing me for an account that was...

Hello all,
Received a phone call this afternoon from quite an aggressive lady from a company called Advantis and representing a third party called TDX. She was quite cryptic at first and started out by asking me for lots of my personal details. I went along with this for a while then decided I had had enough and I wanted to know what was going on.
She informed me that I owed (either her company or TDX, I'm not 100% sure as I had just woken up) for an outstanding BT bill of £197. I told her I thought she must have made a mistake but she was not interested and just wanted to talk about payment. She wasn't even able to give me exact dates or even the reason for the charges but did inform me that she worked for a debt collection agency.
I told her I would commit to nothing until I rang BT. I got through to the BT call centre about an hour later and was indeed told I had owed broadband and line rental frees from July, August and September 2010 that they having tried to collect from me unsuccessfully had sold onto a collection agency.
I'm not currently a BT customer - I cancelled my last account with them at the end of May 2010 as I was moving house. I told the call centre advisor this and he admitted that he could see on my account a phone call I made on the 29th May 2010 to cancel my account. I had at that point paid the following months (June) fees.
However he then informed me that the cancellation had been cancelled! He did not tell me by who though. I assumed this was just a minor problem and he would be able to see that my usage (MBs) of the service ceased at the end of May and obviously a mistake had been made cancelling the cancellation. I never used a phone from this line so it was all just rental and broadband. He sounded positive that a favourable outcome could be arrived at but he would have to ring me back in 30mins. Hate these ring back promises as I've been lied to in the past by some BT reps.
He did ring back, after an hour, but did apologise for this so I was happy enough - the conversation started well but then he informed me that the service had been used as he could see data totals for 3 months after I left my address. I asked him how this was possible as I had moved out of the property and he basically said this was only possible if I had still been living there and using the service. He basically implied I was lying and would have to pay the bill with the third party.
I have a letter from the company I rented the flat from informing me that I had given notice on the flat in April 2010 and would have to move out at the end of May - If I was still there and using the service I'm sure the new tenants would have spotted me!!!
I was then informed again that this was my debt and he could do nothing for me and I would have to pay it. I re-iterated that I had left the address at the end of May and asked if there was any possible way this could have happened by accident - he said no the account must have been accessed by me or somebody who knew my password and from my flats landline! I had never told anyone my password.
The account was finally cancelled after three months of non-payments and I was told they will have tried all ways of contacting me - nobody thought to Email me at my 10 year old BT Internet account though!
He ended the call by saying his manager would ring me in 2 hours time, 3 1/2 hours have passed since then!
From what I have read this seems like a friendly forum - If possible could anyone comment on the following please:
How and why would a cancellation be cancelled?
When investigating this before sending to debt collectors did nobody see the cancellation on my account and notice that my direct debits had been cancelled and think it was a bit odd?
How can my account run up data usage when I no longer lived in the flat or used the router or landline - I had moved 200 miles up the country and was using a Virgin service?
Does this cast doubt on the amounts of data I was being billed for prior to the cancellation, some of my monthly bills were very high?
Is my credit rating now trashed?
Why do BTs overseas call centres only ring back 50% of the time?
Sorry its so long but I wanted to give as much info as I could, hoping for opinions

Nobody from the call centre bothered to ring me back as promised yesterday.
I waited until 12.45 today to ring them again - spent 15 minutes on the phone explaining again to be told the they were having system problems and couldn't help me.
Was again promised a call back - 8 hours later still no call back!
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IS THIS LEGAL?? Original Creditor listed as the Debt Collector instead of Capital One!!

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Is is legal for Capital One to list PR as the original creditor??? We never signed any paperwork with PR!! They are the debt collector on my and my husband's reports!!

I would speculate that it is an error on the part of the party who produced the credit report rather than an inaccuracy of reporting to your credit file. The substance is unaltered... you have one OC and one debt collector.Assertion of "illegality" would be based on an assertion that they have intentionally misreported inaccurate information.I see no basis for making such an assertion.

Current BT customer sent to debt collectors for un...

Hi,
Firstly I would like to point out, just so I don't have to repeat myself throughout later, that what I am about to describe can - at best - be described as appalling customer service. At worst it is probably tiptoeing around fraud.
I moved house in January after having a BT phone line at a previous address for 18 months, paying by variable direct debit. However the house that I moved to did not have a phone line connected so the move was pretty painful - BT were not any help here - basically it seemed like the only way to get it done was to apply for a new phone line here. So due to BT's processes, I guess I ended up with two accounts, all for the same person though in my application for this house I gave them my previous house and phone details.
I left the phone line connected at the old house for a couple of months to help the landlord out, and when the new tenants transferred the phone to themselves I was phoned by BT to confirm that I was happy for that to happen. I said it was fine and the last few months had been paid by direct debit as per normal - so I believed that this was the end of it. I was not told at this time that BT were about to charge me for the remaining time on a contract that I never renewed.
Now, 4 months later, I get a phonecall from a debt collection agency chasing money on the old account. I was surprised by this - since the account was paid by direct debit I didn't understand how anything could be outstanding. Its for termination charges, I was told. This surprised me because I had only ever taken out a 12 month contract - I would never had renewed it as I only had another 6 months left on the lease. It is doubly surprising since I am still a BT customer, and rather than telling me they sent it straight to a debt collection agency.
I have notified the debt collection agency that I dispute the charges. However, it is going to take someone from BT to sort this out, so please do. You have already damaged your customer relationship possibly beyond repair by sending me to a debt collectors rather than sending me a bill (I guess it was too much work to check your own customer database first).
Checking through the fine print of your terms and conditions of one of the extras I had on the phone line, I see you have some ridiculous clauses in there to automatically renew a 12 month contract into another 12 month contract - I am surprised this is legal since effectively you are forcing people into a subsequent contract without their agreement. If that is legal it must be a huge benefit to the other unscrupulous companies out there!!! Anyway it also says that you notify the customers before you do so to give them the opportunity to opt out - I was never notified and indeed this was the first I heard about it. When I first signed up for my phone contract for 12 months there was no such clause and when someone upsold me (by phone) on the friends and family international plan they most definitely did not warn me that I was then forced to buy my phone rental from BT in 1 year blocks.
What I would like is for these - in my view, illegal, but at the very least non-contractual - charges to be removed from my account. I would also like to know what you recommend I can do to protect myself from this kind of unscrupulous business practise in the future.
I look forward to your response
Steve

NZSteel wrote:snip
I see you have some ridiculous clauses in there to automatically renew a 12 month contract into another 12 month contract - I am surprised this is legal since effectively you are forcing people into a subsequent contract without their agreement. If that is legal it must be a huge benefit to the other unscrupulous companies out there!!! Anyway it also says that you notify the customers before you do so to give them the opportunity to opt out - I was never notified and indeed this was the first I heard about it. When I first signed up for my phone contract for 12 months there was no such clause and when someone upsold me (by phone) on the friends and family international plan they most definitely did not warn me that I was then forced to buy my phone rental from BT in 1 year blocks.
What I would like is for these - in my view, illegal, but at the very least non-contractual - charges to be removed from my account. I would also like to know what you recommend I can do to protect myself from this kind of unscrupulous business practise in the future.
Hi Steve and welcome
I too have had to discuss this with BT when I noticed that I was automatically signed up for another 12 months without any contract end date / contract renewal notification. They accepted that there had been a 'technical issue' and a note was placed on my file to say that I would not be held to terms of the contract. This was done over the phone but as you have written that you are looking forward to their response then you may wish to email the forum mods - [email protected] - with your account details. Theres a good chance they can sort this out for you.
-+-No longer a forum member-+-

Debt Collectors

Here is a list of event which have left to debt collectors contacting me.
I rang BT to give 30 days notice of moving home.
I get home to find BT has been cut off the same day.
I ring BT to get it reconnected but they tell me I will have to sign up to 12 month contract.
I argue it was BT's fault and they say they will sign me up for a new 12 month contract but there will be no early termination fee.
I move home.
I call BT and ask to cancel the new account. They try to charge me early termination. I explain it should be no charge and to look at the notes.
BT agree and cancel my contract.
3 months later I receive an email from debt collectors for 0ver 350 pounds (whilst on holiday in USA).
I immediately call BT to resolve this. I wait in queue on my mobile for 15 mins. The operator says he will arrange a call back.
Call back never happened.
Online chat India were no help and could not understand this long story.
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I'm really sorry about that, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
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Neil
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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