BT Sport App on IOS

Getting error message when logging in saying that my BT ID is not correct yet it is the primary one and logs me in online to my BT account also other people I know are having the same problems

I have had the exact same problem. The cause was that the email address you gave when registering for BT Sport is not the same one you are logging in with to access mybt. ( you can have more than one login profile set up for mybt). To check if this is your problem, log into mybt and make sure that in your profile that it says you are the authorised user, you need to be for sports app to work
Ilogged in to mybt with previous ID (email add), reset password as I had forgotten it and now works fine.

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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