BT systems wanting to charge full price for YouVie...

Hi all,
Not sure as to how to do this being first post and all.
Anyone have any ideas?
After quite a number of very long and frustraiting calls spanning over a month, BT can't seem to over come a system problem and insist they can't do a box swap at the £49 advertised. Due to the system saying I will be charged the full £299, no one knows why, let alone get the issue sorted out.
My 12 month contract was up at the end of June, since then I keep getting told sorry we can't help the system won't let me!!!! Frustrating isn't even the word I'd use.
I just can't believe no one can help me/override the system.
Heeeeeelllllppppp!!!
Solved!
Go to Solution.

They are a bit overwhelmed at the moment. It is taking them a lot longer than the normal three days to get through the waiting emails.
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BT systems wanting to charge full price for YouVie...

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