BT Vision Box is not picking up the remote

My BT Vision box has been working fine up until now. The box is no longer picking anything up from the remote control (black).
The remote itself is working fine, as the blue light flashes whenever you press a button, however the little blue light that is supposed to do the same on the bt vision box is not flashing so I am unable to change channels or do anything unless I sit and use the little buttons.
I have tried resetting both the box and the remote multiple times and have now given up and turned the box off completely and nothing is working, I could really use some suggestions

haywaugh wrote:
I have tried resetting both the box and the remote multiple times and have now given up and turned the box off completely and nothing is working, I could really use some suggestions
I'm not surprised that nothing is working if you have turned the box off!
At the risk of suggesting the bleeding obvious, have you tried changing the batteries in the remote? Prodding the Mode button is worth a try also.
Other than that, remote controls can go wrong occasionally, as can BT Vision boxes. If it's under warranty, or if you have an ongoing BT Vision subscription, then give the BT Vision help line a ring. If it is the remote, or the box, you should get a free replacement.

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