BTCare Community Newsletter

BTCare Community Newsletter
Issue 1
What’s this, a new newsletter?
Yes, it is! We wanted to bring back the forum newsletter and share with you any forum-related news, with anything from board/structure changes to giving a shout-out to people who have been particularly helpful this week, and more.
Speaking of forum changes…
As you will have seen from the front page of the forum, the Lounge and BT.com & Community have a new home (along with some name changes!) You can see the full details here.
Also, the Announcements section is getting an update! We've renamed it Announcements, Guides & Community Updates, and the purpose of this change is we very much want discussion about the community here. In future you will find topics about changes to the community as well as handy guides on some fantastic community features.
By default, you can now post (and reply to posts) including this newsletter!
We hope that these changes give everyone a better opportunity to chat to us and the rest of the forum community.
Last but not least, BT Mobile has now been launched and has its own board – you can post any questions or comments here.
A lot of threads have already been answered, such as how you can download the BT Mobile app, and info on the spend cap to name a few, as well as lots of questions about 4G!
And the award goes to...
Top solutions authored, and most kudos received: @imjolly
Most kudos given: @licquorice
Well done guys! Who will reach the top this week?
And the award goes to...
Unsurprisingly, there’s been quite a lot of discussion around BT Mobile since its launch last week.
One of the most talked-about topics last week was from existing BT Broadband Anywhere customers, and how they can avail of this new BT Mobile offer.
Thanks @Ribblelancs for kicking off the discussion.
One of the most searched topics this week was...
How to self-install Infinity 2!
Searching the community is a great way to get the advice you need, as it has a wealth of information on this topic.
Advice is available here, along with a short video on how the self-install process works.
Forum feature of the week - @mentions
Did you know you can mention a fellow forum member in your post, and they’ll receive an email letting them know they’ve been named in your post?
This is a handy way of posting a reply to someone and making sure they don’t miss it. Just remember it only works when you’re using the Rich Text tab!
A handy step-by-step guide is now available here, along with how to manage @mention notifications.
That’s it for now…
So if you have any comments or suggestions, do reply back to this thread with your feedback.
Thanks for reading!
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi Guys,
Thanks for your feedback, not what we were hoping for but appreciate the honesty .
@licquorice - You are right, when customers come to our forum it is generally to post about a problem they have so general chit chat is probably the last thing on there mind. The newsletter is so that we can share community news with everyone so by spending two minutes reading this Newsletter a community member will have a sense of what is going on. Discussion around the content of the newsletter is open and we would encourage it as it allows us to learn and know what to include next time, but I appreciate its not for everyone. The fact that you have kicked us off with comments is exactly what we want so thank you for that.
@imjolly - Thanks for the comments. We plan to highlight a community feature every week in the newsletter as there are some functions that are used very little, probably because no one knows about it. If you decide to remove the @mention notification and run into any issues please let me know and I will help you. With regards to the 'Mentions' section, my apologies that we included you here without asking you first. I know you don't help other customers for the purpose of being recognised for it but we figured it would be something nice to do as a way of highlighting your invaluable contributions. However in hindsight we should have asked first, lesson learned, and I will make sure that you or anyone else is not included in this section without at least being consulted before hand.
Our community is a support based community so when members post here it is generally about a problem. However, wouldn't it be nice if we did have some general chit chat taking place? I mean there are many here that don't come to post about a problem but rather to help other members so this might be a nice change. What do you think?
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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BTCare Community Newsletter Issue 2

BTCare Community Newsletter
Issue 2
Solutions and Thanks over the last fortnight
Here are some of the forum’s top contributors in terms of solutions and kudos given and received.
Some forum members have declined to be mentioned, but you know who you are! Heartfelt thanks from the forum team goes to you and all of the members below:
Solutions authored: @Keith_Beddoe
Kudos received: @john46 and @ray_dorset
Kudos given: @john46
Well done guys!
Our picks
Tethering on BT Mobile
Tethering isn’t supported on BT Mobile and there has been a lot of discussion over this last fortnight about this. Thanks @snowglider for starting this conversation.
Software update for BT YouView customer
Last week, we started to roll out a software update for BT YouView customers. If you’ve already received the update, we want to hear your feedback! So please join in with the conversation here.
Some of our most searched topics were...
About Desktop Help.
Information on what it does, how you can download it and a video-overview is available here.
Another top search was for finding out how you can test your broadband speeds.
You can run this test to get information on what speed you’re achieving and advice if the test picks up any problems. Of course, you can always ask for additional help on our broadband boards!
Forum feature of the week - tagging
You may have noticed that you can use a feature called “Tags” on forum posts.
Tags are a handy way of categorising or summarising content – they help posters quickly find relevant information when they are searching for something specific.
Over 450 posts have been tagged so far this year!
The top five tags used this year are mostly all broadband related, which is unsurprising since our broadband boards are the busiest at the moment, and they are:
BT
Infinity
Broadband
Connection
Hub
Find out more on how you can tag your posts here.
That’s it for now…
Thanks to everyone who replied to our previous newsletter. We’re trying to do something a little bit different, and as always your comments and suggestions are very much appreciated!
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I think perhaps you should understand that this is much more than the usual type of forum. It is a community. It also part of the BT customer service options. It is an excellent place for help and information and finding solutions.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

BTCare Community Newsletter Issue 4

BTCare Community Newsletter
Issue 4
Forum milestone – accepted solutions
The forum’s accepted solutions feature is a great way of recognising fellow forum members for providing the answer to a problem. It also helps others find the correct answer to their question when they use the forum’s search facility.
We are very proud to announce that, as of last week, the total number posts marked as accepted solutions to date have now exceeded 15.000!
Here’s to the community reaching the 20.000 mark!
Solutions and Thanks over the last fortnight
Here are some of the forum’s top contributors in terms of solutions, kudos given and kudos received.
Two of our most prolific posters over the last few weeks have been @rarmitage124and @umpire – thanks for all the help you’ve been offering on the community!
This week alone, rarmitage124 has received over 10 kudos and authored several solutions, by offering help across the whole forum.
Umpire has recently offered a lot of advice on the BT TV boards, and also helped solve several threads since the last newsletter, by giving swift and straightforward answers on BT TV and BT Sport. Here’s an example.
Well done guys, thanks for all your help!
Our picks
One of the top discussions over the last number of weeks has been about the new BT TV packages.
Customers now have a choice of different packages and we’ve had a forum discussion about it.
BT on the web
New BT ads
Have you seen the new BT ads yet?
BT on YouTube has uploaded a few “behind the scenes” videos along with the actual TV ads.
Here’s one (The sound of reliability) that you can check out and see what all the fuss is about!
BT Minis
The guys over at BT YouTube have also been busy putting together some short and light-hearted vidoes about BT Mobile.
One of the most searched topics this fortnight was...
About Netflix!
As of last year, customers can add Netflix to their BT TV package as a “bolt-on”, as long as their TV pack is eligible. Information on this product is available here. Technical help is available in the Netflix Help Centre.
Forum feature of the week – Uploading images
As a BTCare forum member, you have access to an image gallery where you can choose to keep images private or public. You can add then these images onto a post.
It’s pretty easy to upload an image, and here’s how you can do it!
That’s it for now…
We hope everyone has a great week, and we look forward to seeing you around the boards!
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I think perhaps you should understand that this is much more than the usual type of forum. It is a community. It also part of the BT customer service options. It is an excellent place for help and information and finding solutions.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

Community Newsletter - July Edition!

Welcome to our second newsletter! Time seems to have flown in since our birthday edition of the newsletter so we wanted to update you with some news and views from the last few months. There are details of a great Prize Draw, info on how to access the replay of our live chat with BT Family Protection Experts and lots more.
Win in our new Prize Draw!
We want to know your Top Tips for using the community...
New homepage design
We've had our facelift! We hope you like it...
Growing our Community Leaders Programme
We've recently added some new members...
Updates from Last Newsletter
In the last newsletter we gave you some things to get your teeth into, we gave you the opportunity to play Spot the Community Manager and also submit Ideas to our new Ideas Bank. We had a great response to both of these and the Ideas bank is topping up nicely, in fact since we launched this we have implemented some of your ideas already! The winner's from our last prize draw were minusdot and wedding well done to you both, you pocketed some Amazon vouchers and what's more we're so generous we are doing it again this month!
The forums are going from strength to strength and we have had so much to talk about since the last issue that we thought we would share a few stats.
Over 28,000 registrations since launch and 8,000 since the last newsletter, WOW!
Over 147,000 messages posted in community
We conducted a poll and asked you if you wanted a mobile app to manage your billing account and the results are below, it would seem that the answer is yes!
Yes
No
Win in our great new Prize Draw!
Top Tips for using the Community Forums Prize Draw
You guys know the community inside out and spend a lot of time on here helping each other, so to say thanks for your ongoing support we have another great Prize Draw for you. The prize on offer is £50 of Amazon Vouchers. We want to know your Top Tips for using the community – perhaps it's the way you read posts? Something you have changed in your personal settings? Or a feature that you find really useful? "Simply share your thoughts on the thread "What's your Top Tip for using the Community Forums?" in The Lounge board and one tip selected at random will win the 50 quid. The best tips will also be used as announcements in the Forum Help board.
Community Spotlight
New homepage design
We've had our facelift! We hope you like it. The community homepage has been redesigned to have a brighter look and feel and make it easier to find new solutions and top rated posts. There's also quick links to the BTCare presences across Twitter, Facebook and YouTube. If you haven't already – check them out!
Live Chats in the Community
We hosted another Community Live Chat with some of our BT Family Protection experts on the 15th June. If you missed it, don't worry we have a replay available so you can read through all the questions and answers provided during the chat. Click here to view the replay. We also want to know what topics you'd like to be covered by an Expert chat – let us know your thoughts by adding your suggestions to our thread in
The Lounge.
YouTube Channel
Did you know that we have our own YouTube Channel?
The channel is dedicated to showing you how to do it yourself. The videos range from setting up an email account all the way through to fitting a micro-filter. There are more videos to come and we aim to keep adding new content as often as we can to help you get the most out of your BT service and help you to help yourself.
Growing our Community Leaders Programme
We've recently added some new members to the Community Leaders Programme. You can spot these guys on the community as they have the 'CL' badge beside their name. Find out more about the Community Leader Programme I hope you join me in congratulating our new Community Leaders. Thanks for all the ongoing support guys!
Staying Safe with BT
We held a live-chat session with our experts looking at staying safe online for families, but we want you to stay safe and happy no matter what service you have with BT. For example, always remember you can verify any caller with us who claims to be calling from BT, they should have sufficient information about you so that you don't have to give anything away. If in doubt take a number and call them back. BT will never ask you for your bank details over the phone, if we have a problem with any payment we will write to you first.
Thanks for being part of our community, good luck with the Prize Draw and make sure you keep topping up that Ideas Bank. Happy Surfing!
Feedback
How to provide feedback to the community team
We love to hear from you. If you have any feedback for the BTCare Community Team please post it in the Forum Guidance and Ideas board or send us a message.
A reminder about logging in to check for private messages
Don't forget to Log In to the BTCare Community on a regular basis to check your private messages.
BTCare on YouTube and Twitter
Don't forget to follow us on Twitter and check out our YouTube videos which help you solve common problems.
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Just completed first Skype video call on my new iphone - worked great, very satisfied! Now not tied to my desk to Skype.

Community Newsletter - Birthday edition

Welcome to the 3rd Birthday edition of our newsletter!
Another year has passed and the community is 3 years old! Thanks so much to everyone who makes this a great place to be, we are very lucky to have a strong community and the forum just keeps on growing....Read on to find out more....
Community Managers!
Leader Programme!
Team Bios Updates!
Welcome our new Community Managers to the fold!
We have expanded our Community Leaders Programme to keep up with our ever expanding Community
See if the team have gathered any new interests over the last year with our updated bios.
The BTCare Community Team would like to wish the Community...
Happy 3rd Birthday !
Another year has passed, and the community is now three years old!
So, what has happened over the last year?
New Community Managers
SeanD and StephanieG have taken over from KerryG and are now the new Community Managers. Both have worked on the forum since its start and would like to thank everyone for welcoming them with their new role.
11.000 thank-yous. The forum keeps growing!
In 2012 we’ve had:
- 11.000 kudos given! It’s great to see that those who have taken time to help with queries are getting thanks;
- Over 21.500 new forum registrations;
- 170.000 new posts.
It’s now our turn to say thanks to you for keeping the community such a helpful and friendly place.
We couldn’t do it without you!
The Team have new Bios...
Take a peek here to learn a bit more about the team.
Community Leader Program
A special shout-out goes to our Community Leaders, who over the last year have played a big part in making the forum a success.
We have had three new forum members join to the CL program. Congratulations jac_95, pottyperson and sjtp and thanks for joining the program!
“Ask the Expert” chats
We also hosted two “Ask the Expert” live chats about BT Infinity and YouView from BT. We got some great questions and watch this space for new “Ask the Expert” sessions in the coming months!
Christmas competition winners
Congratulations to our “Christmas in a picture” and caption competition winners stuartrogerson and ohtarus!
What’s next?
Over the coming months we are going to have more Ask the Expert events and this will give you a chance to find out more about our products and services.
We’ll also be looking into expanding our Community Leader Programme further, look out for future announcements about this!
In the near future we’ll be conducting a review of our Community Structure, and this may involve a re-organisation on our boards and categories so if you have any ideas about this do get involved in the Ideas Bank.
We are also continuing to expand our library of YouTube videos. Check out our BTCare YouTube channel for our latest videos and we’ll be featuring some of these in the forum over the next year.
We’ll be keeping you regularly updated every few months with our newsletter so keep an eye out for more news!
BTCare Team on Facebook
Don’t forget to follow our BTCare page on Facebook and Twitter. We also have a YouTube page with lots of helpful videos.
If you’ve not had a chance to check it out yet, visit our Facebook page to keep up to date with news, competitions and latest deals!
Follow us on Twitter and check out our helpful YouTube videos
Keep the feedback coming!
Thanks to all your feedback we now have a dedicated YouView from BT board. If you have any other ideas or suggestions about the community, post your idea in our Ideas Bank and let us know your thoughts.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Welcome to the 3rd Birthday edition of our newsletter!
Another year has passed and the community is 3 years old! Thanks so much to everyone who makes this a great place to be, we are very lucky to have a strong community and the forum just keeps on growing....Read on to find out more....
Community Managers!
Leader Programme!
Team Bios Updates!
Welcome our new Community Managers to the fold!
We have expanded our Community Leaders Programme to keep up with our ever expanding Community
See if the team have gathered any new interests over the last year with our updated bios.
The BTCare Community Team would like to wish the Community...
Happy 3rd Birthday !
Another year has passed, and the community is now three years old!
So, what has happened over the last year?
New Community Managers
SeanD and StephanieG have taken over from KerryG and are now the new Community Managers. Both have worked on the forum since its start and would like to thank everyone for welcoming them with their new role.
11.000 thank-yous. The forum keeps growing!
In 2012 we’ve had:
- 11.000 kudos given! It’s great to see that those who have taken time to help with queries are getting thanks;
- Over 21.500 new forum registrations;
- 170.000 new posts.
It’s now our turn to say thanks to you for keeping the community such a helpful and friendly place.
We couldn’t do it without you!
The Team have new Bios...
Take a peek here to learn a bit more about the team.
Community Leader Program
A special shout-out goes to our Community Leaders, who over the last year have played a big part in making the forum a success.
We have had three new forum members join to the CL program. Congratulations jac_95, pottyperson and sjtp and thanks for joining the program!
“Ask the Expert” chats
We also hosted two “Ask the Expert” live chats about BT Infinity and YouView from BT. We got some great questions and watch this space for new “Ask the Expert” sessions in the coming months!
Christmas competition winners
Congratulations to our “Christmas in a picture” and caption competition winners stuartrogerson and ohtarus!
What’s next?
Over the coming months we are going to have more Ask the Expert events and this will give you a chance to find out more about our products and services.
We’ll also be looking into expanding our Community Leader Programme further, look out for future announcements about this!
In the near future we’ll be conducting a review of our Community Structure, and this may involve a re-organisation on our boards and categories so if you have any ideas about this do get involved in the Ideas Bank.
We are also continuing to expand our library of YouTube videos. Check out our BTCare YouTube channel for our latest videos and we’ll be featuring some of these in the forum over the next year.
We’ll be keeping you regularly updated every few months with our newsletter so keep an eye out for more news!
BTCare Team on Facebook
Don’t forget to follow our BTCare page on Facebook and Twitter. We also have a YouTube page with lots of helpful videos.
If you’ve not had a chance to check it out yet, visit our Facebook page to keep up to date with news, competitions and latest deals!
Follow us on Twitter and check out our helpful YouTube videos
Keep the feedback coming!
Thanks to all your feedback we now have a dedicated YouView from BT board. If you have any other ideas or suggestions about the community, post your idea in our Ideas Bank and let us know your thoughts.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BTCare Community Forums Terms of Use

BTCare Community Forums Terms of Use
The BTCare Community Forums site is provided by British Telecommunications plc (BT) whose registered address is at 81 Newgate Street, London EC1A 7AJ, registration number 1800000.
1. Applicability and Acceptance
The following Terms of Use (the “Terms”) apply to anyone accessing and using the BTCare Community Forums (the “Site”), or any part of it. Please note that if you choose other services from BT once you have registered with us then you may be asked to accept other applicable terms and conditions.
2. Acceptance of Terms of Use
By using the Site you agree to be bound by these Terms. BT may modify these Terms from time to time and you are therefore advised to keep up to date with any changes by regularly reviewing these Terms.
3. Eligibility
3.1 The Site is available to you for your personal use which may include posting your views or responding to the views of other users of the forum. We do not permit use of the Site for your direct commercial gain.
3.2 You must be sixteen years of age or over in order to use the Site. By accepting our terms of use you confirm you are aged sixteen or over.
4. Access, Account Security and Registration
4.1 When you use the Site you may set up a personal profile where you can create threads/posts, contact other users using private messaging facility, perform searches and comment on other members’ threads/posts. It is your responsibility to ensure that you have an appropriate web browser or any other technical requirements in place in order to access and make use of the Site.
4.2 In using this Site, you agree to:
provide us with and maintain accurate, current and complete information about you on registration to the Site;
maintain and promptly update any information you provide to us including registration information, where it may have changed, keeping it accurate, current and complete; and
be fully responsible for all use of your account and for any actions that take place using your account.
5. Ownership of Content that we provide
5.1 Content provided by BT on the Site is protected by copyright, trademark and other intellectual property rights as applicable.
5.2 Content provided by BT on the Site is owned by BT or licensed to BT by third parties, including information, text, designs, graphics, pictures, video, photographs, applications, software, audio and other files, and their selection and presentation (”Our Content”).
5.3 You must not, without BT’s prior written consent, copy, publish, download, de-compile or modify Our Content or use any or part Our Content, unless otherwise agreed in writing by BT.
5.4 You may download or print a copy of any part of Our Content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright, trademarks, logos or other proprietary notices intact. BT reserves the right to withdraw its consent at any time.
6. Content you post on the Site
6.1 You are responsible for all content (including information, text, pictures, photographs, messages, reviews, notes, videos software, your name or company name and other files or material) that you upload or post on the Site or communicate to other users through the Site. If you did not create content that you post or otherwise make available to the Site, it is your responsibility to ensure that you have the necessary consent from the owner of the content to use it on the Site. You are responsible at your own cost for creating backup copies and replacing any content that you upload or post on the Site or provide to us.
6.2 In order to ensure that the full benefits of the Site are realised by all users BT would encourage you to upload your content as you see fit. So that others (including potential customers) may access and benefit from your content, BT needs to ensure that it has your permission to make your content available. You therefore agree to give BT (as providers of the Site), a non-exclusive, transferable, royalty-free, worldwide licence to use any content that you upload, post or otherwise make available on the Site.
6.3 You must not upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:
a)       any personal information belonging either to the poster or another person, such as full name, address, phone number, personal email address, and BT reference numbers;
b)       Spam, such as advertisements for other web sites and services, or other commercial solicitation; chain letters, or pyramid schemes, polls or petitions;
c)       Flooding the forum boards with excessive posting or padding posts;
d)       Profanity; material that is libellous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, racist, sexist, abusive, offensive, threatening, hateful, or otherwise objectionable;
e)       Discussion of illegal activities or providing links to other websites containing such information;
f)        Discussions that veer off topic, are unrelated to resolving the issue at hand, are repetitive or campaigning, that promote products or services from other providers, or abuse any company or product;
g)       Repetitive or continuous complaints about BT policy including allegations of abuse of privacy, use of third party suppliers or any other policy for any purpose;
h)       Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
i)         Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
j)        Posting a link directing users to any information or content that, if posted on the Site would constitute a violation of the Guidelines or Terms of Use.
k)       "Bombing" the Site or individual threads with repetitive or meaningless postings, postings unrelated to the purpose of the BTCare Community Forums; excessive cross-posting;
l)         Attacks, including "Flaming" another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including name, address, phone, email address, or any other identifying information.
m)     Evading bans or suspensions or otherwise disregarding directions from moderators or administrators.
BT will take action under paragraph 7.2. below if you carry out any of the activities described above.
6.4 You agree to indemnify BT against all claims and proceedings arising from infringement of any third party’s intellectual property rights as a result of content that you have posted on or made available on the Site. This indemnity does not apply to claims or proceedings arising from BT’s use of your content other than in accordance with these Terms. BT can withdraw your content at anytime without notice.
6.5 In exceptional circumstances it may be necessary to remove content which you post on our community because of legal or commercial reasons. i.e. if compelled to do so due to a court order, a contractual obligation with a third party, or a regulatory requirement. This may occur even if none of the above breaches in terms of use are applicable. A user will be informed via PM if a deletion (or edit) is carried out for this reason, but it will usually not be possible to explain the decision in these circumstances.
7. User Conduct
7.1 You agree not to use the Site (or any part of it) to:
a) act in any way that is unlawful or defamatory, in contravention of any licence, third party rights, or in contravention of any guidance that BT may give to you , and you agree to comply with BT’s Acceptable Use Policy which can be found at www.bt.com/acceptableuse and which may be amended by us from time to time;
b)    damage, disable, overload or affect the operation of the Site;
c)    collect email addresses or other contact information of other users from the Site by any means for the purposes of sending unsolicited emails or other unsolicited communications;
d)    solicit personal information, passwords or other personally identifying information for commercial or unlawful purposes;
e)    solicit participation in public discussion, debate, comment or activity outside this Site;
f)     register yourself for more than one account, or register on behalf of another individual or group without our written consent;
g)    provide false or misleading information about yourself or your business, or create a false identity; or
h)    use or attempt to use another’s account, service or system without BT’s prior written authorisation.
7.2 BT takes any misuse of the Site very seriously indeed, and therefore you agree to take all necessary steps to make sure that you do not misuse the Site. If BT reasonably believes that you have misused the Site (or any part of it) in any way, then BT may terminate your registration, remove your content, and/or suspend or terminate your access to the Site without notice. BT will be under no obligation whatsoever to reinstate your registration.
7.3 You agree to indemnify BT and any affected 3rd party against all legal fees, damages and other expenses that we may reasonably incur as a result of any misuse of the Site (or any part of it).
7.4 If you believe that any content displayed or made available on the Site includes any of the above offences, then please let BT know through our contact page which is displayed on the Site.
7.5 BT reserves the right to manage the postings on the BTCare Community to provide an orderly presentation of this information. To effectively manage the site, BT may designate employees or others to act as moderators and administrators for the site ("Moderators"). These Moderators are the only representatives of BT authorised to manage the BTCare Community. Any BT employees who are not designated as Moderators or Employees are not authorised to represent themselves on the site as BT employees. Authorised BT Employees are distinguished by the Rank of "Employee" and/or an official BT logo as an Avatar. BT is not responsible for content provided by any BT employee who is not designated as a Moderator or an Employee.
8. Security
8.1 You are responsible for the security and proper use of any user IDs, PIN numbers and passwords required for registration on the Site, and must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people.
8.2 Although we provide security measures to prevent access by unauthorised users to the Site, we do not guarantee that such security measures are fault free. You acknowledge that the site could be accessed by unauthorised users should they be able to break through or bypass our security measures.
9. Liability
9.1 BT accepts liability as set out in these Terms. BT does not guarantee that the Site will be fault-free.
9.2 BT does not exclude or restrict it’s liability for death or personal injury caused by BT’s negligence or for fraudulent misrepresentation or to any extent not permitted by law.
9.3 BT shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any direct loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption or for any other direct loss.
9.4 BT shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any indirect or consequential loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, loss of or damage to physical property, business interruption or for any other indirect or consequential loss or punitive damages.
9.5 BT accepts liability in contract, tort (including negligence) breach of statutory duty or otherwise for direct loss limited to £1,000 for all events in any 12 consecutive month period.
9.6 BT excludes all liability of any kind (including negligence) in respect of any third party product, services, content, or other material made available on, or which can be accessed using, the Site or the validity of the provider of such product, services, content or other materials.
9.7 Each part of this clause operates separately. If any part of a clause is held by a Court to be unreasonable or inapplicable the rest of the clause shall continue to apply.
10. Disclaimer of warranties and representations
10.1 BT excludes any and all warranties or representations whether express or implied, including without limitation any warranties or representations for merchantability, suitability, fitness for a particular purpose, non-infringement of proprietary rights or the accuracy or completeness of third party products, services, content or any other material made available on, or which can be accessed using, the Site, to the fullest extent permitted by law.
11. Suspension, withdrawal and termination
11.1 BT reserves the right to suspend or withdraw the Site at any time without notice.
11.2 BT reserves the right to suspend or terminate any member’s registration and use of the Site.
12. Personal Data
In addition to our commitments under our Privacy Policy BT collects information from visitors to the Site to help us to make improvements to the forums and to the services we make available. We may keep any personal data that you disclose to compile statistics on community forums usage. We know, for instance, how many visitors there are to the forums, when they visited, for how long and to which areas of the forums they went. This information is used for trend analysis purposes and we do not use this information to identify individuals visiting the community forums.It is your responsibility to ensure that you have the necessary consents if you pass on a third party’s email address to BT. We are not responsible for the security of any personal data that you chose to post on the site.
In respect of any personal information which you may upload, post or transfer to any third party on the Site, whether your own or that of any third party in contravention of clause 6.3 a) above, you agree that you are acting as the data controller and that BT and any third party supplier to BT are acting as data processors. You agree to indemnify BT and any relevant third party supplier against all claims and proceedings arising as a result of personal data you have posted or made available on the Site.
You accept that by using this Site that the storage of personal information including Customer Data will be carried out using facilities in the United States of America. The storage of Customer Data by BT will be in accordance with the EEA Safe Harbor Principles.
YOU CONSENT TO THE TRANSMISSION OF CUSTOMER DATA AND TO THE STORAGE OF CUSTOMER DATA ON SERVERS LOCATED IN THE UNITED STATES.
13. Changes to the Site
BT reserves the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, without notice, the Site (or any part of it) and/or the information, content, videos, materials, products and/or services (or any part of them) available through the Site at any time.
14. Disputes
You are solely responsible for your interactions with other Site users. BT reserves the right to (but has no obligation to) monitor disputes between you and other users.
15. Applicable Law
These Terms are governed by and will be interpreted in accordance with English Law and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the English Courts.
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Hi Kerry
This link http://www2.bt.com/btPortal/application?pageid=pan_privacy_policy&siteArea=pan&s_cid=pan_FURL_privac... displays
With a small blank section
BT.com
Contact BT
Site map
About BT
Privacy policy
Code of practice
Find a number
-+-No longer a forum member-+-

BPM Community Newsletter September 2013

Dear SOA & BPM Partner Community member,
Are you ready for Oracle Open World 2013? Make sure you book your SOA & BPM sessions, visit the demo points and hands on session. All details are posted in the SOA OOW agenda & BPM OOW agenda. Our OOW 2013 Community Reception is almost booked out, if you want to attend, register today.
Did you miss the super successful OFM Summer Camps III? Thanks to the community for all the feedback & tweets #OFMSummercamp. We posted the SOA Governance and b2b & adapters training material at our SOA Community Workspace (SOA Community membership required).
In addition to this we offer different middleware training roadshows for BPM & ADF & WebLogic across Europe make sure you sign-up for: ADF & ADF Mobile or BPM Suite or WebLogic Suite.
Why is Specialization important for Oracle middleware customer? And how can you benefit as a partner from Specialization? As a Specialized partner you proofed your middleware skills and success, therefore we are very interested to duplicate this success. Make sure that you make use of our join marketing kits like the new Fast Data Executive Round Table event kit. As part of the sales process, as a Specialized partner, you can also use the Oracle demo system.
We continue our Industrial SOA series with an article about Understanding Service Compensation. On the SOA side our product managed published a best practice deployment white paper and our partner C2B2 host a Performance & Scalability Webcast on September 19th. Within SOA cloud integration continues to raise, make sure you watch the cloud integration samples from Rajesh Raheja.
Thanks to the community for the MDS, OSB JMS Deployments Utility, BAM Deep Dive and SOA Governance Resource articles and materials.
In our BPM & ACRM section we continue to highlight the importance of process Process Accelerators to demo and jump start a BPM project. Thanks to Jan Zoggel for the blog posts about Force dehydration in BPM (do you remember from SOA?) and Debugging BPM. If you work on an BPM project, make sure you read these Oracle BPM 11g books. Let us know if you write one, feel free to add yours to our publications wiki!
What is Adaptive Case Management (ACM)? Watch the webcast with Bruce Silver on-demand. Please feel free to let us know if you work on an ACM opportunity, we will make sure that you get product management support.
All partners who work on Oracle Applications, make sure you participate in the AppAdvantage IT Leader Program. Fusion Middleware is the base for Oracle Fusion Applications – therefore it is key that you become trained in Fusion Middleware to customize, extend, integrate Oracle Applications.
See you in San Francisco at our Community Reception.
Jürgen Kress
To read the newsletter please visit http://tinyurl.com/soaNewsSeptember2013 (OPN Account required)
To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.
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Changed some things up since my last screenshot share ages ago. Mainly the color but eh, when something works for you, why change it?
KDE 4.11
Empty Desktop View No, your eyes aren't deceiving you, the cashew is moved out of the way.
kde-desktop-092013 by lord_mythus, on Flickr
Fake Busy View
kde-busy-092013 by lord_mythus, on Flickr
Desktop Grid View
kde-grid-092013 by lord_mythus, on Flickr

BTCare Community registering problem

Its taken me a couple of days and two attempts to get registered to use this forum.
First attempt I tried to register with my btinternet.com email address and waited for the activation/confirmation email. And waited. And waited. Tested the email from another account - worked fine. Trigger multiple re-sends of the email - still nothing.
Today, I re-registered with a gmail account. All smooth and working within 2 minutes.
No idea what happened with the first registration and all those supposed emails. My advice - if you don't get the email within 10minutes, re-register.

I have one BT sub account address which never delivers BT Emails but works for every other sender I just dont use it
All my other BT address are fine
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Lack of Communication and time taken to fix a faul...

I reported a fault with my telephone line on Friday 12th November using the online reporting facility. An engineer called round on Sunday and said it was not possible to fix the fault. Despite my regular emails, i have only had automatic replies. I have called BT twice (Monday and Friday) to try to find out what is happening. I was told on Friday that a second survey would be taking place and Tuesday 23rd to establish the cause of the problem.
I live in a rural area. We do not have mobile phone coverage where I live, and so I have to drive over a mile to park at the side of a country lane to call my father, who is elderly and very unwell. He is having to call me on my mobile, causing him extra expense.
I work in a school, and yet BT seem amazed to discover that I cannot sit at a phone for 15 minutes plus whilst they try to find answers for me and, despite saying they will email me, I have only received one response.
I now discover it could take over 6 weeks from the date of the second survey to make a repair. Great!! Daughter's birthday, Christmas, New Year and no way of contacting friends and family.
Sorry for the rant, but It is incredibly frustrating to not be receiving answers.
Solved!
Go to Solution.

Hi ruraluser,
Have you tried emailing in to the Mod team as StephanieG suggested? I have had a look through out queue but cant see anything there from you.
we'll be happy get a handle on this and let you know whats going.
Send me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Mobile version of community

Hi Everyone
I am pleased to announce that based on the feedback we got from community members we have decided to reinstate the mobile version of the community. So you can now access the forums on the move again!
It is important to remember that the mobile version does not provide all the forums’ features and functionality, but it is a scaled- down mobile-optimised version. This will allow you to access the community and perform key tasks on the move, such as reading, creating and replying to posts.
See below for our Frequently Asked Questions about the mobile version of the community.
Thx
Kerry
Frequently Asked Questions for accessing the community on a mobile device:
How do I access the community on my mobile device?
You should use the same URL you use to access the main community – www.bt.com/community
What devices can I use to access the community?
You can use any mobile device to access the community, but the user experience is optimised on devices which use a WebKit browser, including AppleWebKit for iPhone and Android, S60 Webkit for Nokia, and IE Mobile for HTC. To optimise the mobile experience on Blackberry and other devices, Opera Mini can be downloaded, which will enhance the way the community looks on your device. Further details on device compatibility and suggested browsers is included at the end of this FAQ message.
What tasks can I complete on the mobile version?
The mobile version is intended to keep you up to date with the community when you are on the move. This means that key functionality is available, but you cannot perform all functions that are available on the main site. Key tasks you can complete are as follows:
Sign in/out of community
View boards, threads, and messages
Create new thread
Reply to existing threads
Mark messages as read/unread
Give ratings
Send and receive private messages
Search the community
Follow other members (add to friends); See who is following you
Change certain mobile settings:
Turn on/off private messages
Subscribe to topics I post to
Create a mobile specific signature
View your profile
View existing bookmarks
Link back to main bt.com site and Help site
Why can’t I do everything on the mobile version as I would on the desktop version?
The mobile version is intended for ‘on the move’, easy access to key functionality of the community. Access on a mobile device needs to be quick to load and easy to read on small screens, so we have removed some of the extra features and functionality you normally see on the main site in order to achieve this. For example, the modules you see on the right hand side of the main site such as ‘top rated posts’ are not available on the mobile version as there is not enough space on the screen.
How does it work? If I post on the mobile version will it update on the main site?
Yes – the mobile version links directly into the main community site so any posts, replies, and PMs that you send will automatically be updated on the main site.
Do you plan to add any more functionality to the mobile version in future?
There are no immediate plans to add any further functionality than what exists in the current version. However, we are always looking to make improvements to any services we offer so if you have specific feedback on additional functionality you would like to see on the mobile version, please send me a PM.
What should I do if I have any problems using the mobile version?
If you have any problems using the mobile version we would recommend posting your query in the Forum Guidance and Ideas board when you’re with your PC so other members can give support and advice. The moderator team can also respond here if needed.
How secure is my data?
User details are stored securely and encrypted in the community system. The mobile version of the community is subject to the same tests as the rest of the community site and was implemented using the same security best practices. Members are reminded that they can control what profile information is viewable by others via their user settings.
Device compatibility chart
This table shows which device and browser combinations are supported and provide the best mobile experience:
Device
Browser required
iPhone
Apple WebKit
Android
Apple WebKit
Nokia
S60 WebKit
HTC
IE Mobile
If you have other mobile device/browser combinations we suggest that you download Opera mini as your browser to get the best mobile experience of the forums.
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I really want this fixed. I'm surprised how much I used it.
lboogie852
Why isn't this working?

Help us improve the look and feel of our community

The BTCare Community Team needs your help!
We want to improve the layout of the forum and would like to get your thoughts and feedback.
Please complete this short questionnaire (it's very short, promise) to share your ideas on how we can improve the look and feel of our community.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BinaryBurnout wrote:
I am curious how I might go about implementing some of these other L&F's. Every time I try to use them like the following...
UIManager.setLookAndFeel("org.jvnet.substance.skin.SubstanceRavenGraphiteGlassLookAndFeel");I keep getting a java.lang.ClassNotFoundException: org.jvnet.substance.skin.SubstanceRavenGraphiteGlassLookAndFeel error. How might I go about fixing this?Make sure the according classes/ jars are on the classpath.
-Puce

Happy birthday @BTCare!

Today our @BTCare Twitter page is four years old, congratulations guys!
As you can see we decided to celebrate in style! Here are some of the team:
StuartH and I decided to take part for purely selfless reasons, the cake required a lot of sampling before it could be shared out with everyone
If you were near the BT Tower today you may have noticed a Happy Birthday message from the top of the tower:
It's hard to believe it's been four years already. Well done guys, keep up the good work!
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Anyone watch Once Upon A Time?
If so doesn't Stuart H remind you of one of the characters ?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

Top Tip #4 - How to use Search in the community

Why should I use the search in the community?
It’s a quick and easy way to get help with your problem – other people may have had the same or similar issue in the past, so if you can use search to find the answer then you will save yourself time waiting for a reply on the forum.
How do I use the search option?
When using the forum search think about what your problem is and carefully choose some key words to submit to the search box.
For Example: if you are thinking out loud that your problem is: "My broadband is slow and I have noise on the line” then your search should include the keywords that are part of your problem, e.g. : "My broadband is slow and I have noise on the line”
Use these terms in your search, cutting out common words such as 'My', 'is', 'and' etc.
Broadband
slow
noise
line
This means that the search results you get will be examples of threads discussing similar issues. You can read how they have been resolved in the past and try that advice for yourself. Quick and Easy!
Try it today! ...and if you are looking for a quick answer remember that search is your friend!
Once you get the hang of using the search options you may also want to use the advanced section to get more results.
Step by Step Guide to using Search:
1. Find the search box at the top right hand side of the page:
2. Decide on the search keywords based on the problem you have. Enter these words into the search box and click Search.
3. The results will appear as follows:
This is a list of all the existing threads in the community that match some or all of your keywords. You can read through them to see which match most closely to the problem you are having and then try the advice that has already been given.
Hint: Check out those with the Green SOLVED icon beside them as these threads have already been identified as having the answer.
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

In the Search window there is a small black arrow. Click on this and untick Search Entire library. Then search will behave as it used to.

Chaos in the community

Hello
Our house move has been an absolute nightmare courtesy of BT
I used the“move house” facility to organise this on 3/8/13 ref Z60M4ZZ03**********
a/c ND55******
All we wanted to do was move our existing service to a new address.
The new house has an existing phone line which was working until 1/9/13. On 2/9/13 an email was sent, which as I had no service I didn’t receive, telling me my service was ready VOL012-79496******
I called BT (28 minutes) to inform them that there was no service at the new property, I was told to wait until midnight.
My new neighbour then informed me that my new service had replaced her business line and as she works from home she could not receive any incoming business calls.
I called BT again from my old house (58 minutes) on 2/9/13 to try to explain the problem. BT had installed the new service at a house with a similar name. BT insisted that everything checked out OK which was true as the line worked at the wrong house but I still had no service at my own new address. I received an email on 2/9/13 saying an engineer would call between 1&6 on 3/9/13 to get us up and running. The address on this email WAS FOR A HOUSE WE LEFT IN 2011 !! When the engineer arrived – miraculously at the correct address – he said he couldn’t do anything as it was an installation problem not a fault so he left and we still had no service!!
BT then sent an email – again not received until recently – notifying BT were stopping my service – even though BT haven’t installed it yet. And deleting my cloud data storage.
On 4/9/13 I borrowed a friend’s land line for an hour and was told that my service had been ceased and I would have to go through a new account setup including a credit check. The provisional date for service was the 18th September. Included in the deal was free delivery of the hub and 50GB cloud,
On 5/9/13 I was called by BT on my mobile and went through another complete account set-up and given another service date or 26th September. The deal here was with 2GB cloud and p&p charges on the hub – which after my annoyance I was told would be credited.
I have now received two letters from BT, one dated 4/9/13 advising me of one new phone number and giving 18th September as the installation date o/n HMNAAA005********** and a second letter dated 5/9/13 o/n AGTAAZZ04********** advising a different phone number and giving an installation date of 26th September.
My other neighbour has kindly allowed me use of her internet so I have been able to access my emails. I find on my bill “sorry you’re leaving” a broadband cease charge of £30 – this really is adding insult to injury !
I am now most concerned that my wife and I will lose our BT email addresses which will cause chaos in our internet dealings with banks, credit cards etc. BT have already deleted my cloud and annoyed my neighbour and displayed a level of incompetence that is beyond belief and to add to this I’ve got to wait another 2 weeks to get a service that should have taken minutes. My wife and I have suffered massive inconvenience because of a mistake by BT which they have made almost no attempt to understand or rectify. We have been without a telephone line and have only had internet access courtesy of a very kind new neighbour. Because of poor mobile coverage in this area we have had to depend on visiting friends to make any lengthy calls including those to BT, which has also entailed additional expense for mileage costs. We have also incurred significant costs making calls by mobile phone which would have been free under our old BT contract.
I've only been with BT for 45 years!!

Hi Jpm1612
Sorry to learn of the experience you have been having.
Send us an email using the contact the mods link in my profile, you can find it in the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

WIN £50 Amazon Vouchers in our Community Prize Dra...

Hi Everyone
It’s time for another prize draw…
As it’s social media week this week we’ve been chatting about how much social media has changed our lives – the way we communicate with friends and family via networks like Facebook and Twitter, and how we use online forums like this to get help with products and services! And it’s really all down to the way that technology has progressed over the years – without these advancements in technology we wouldn’t even be mentioning the words social media!
Let us know how technology has changed your life and you could be in with a chance of winning £50 worth of Amazon vouchers. It could be the internet…or perhaps it's something like the microwave that has made a big change to your life? We want to hear your stories...
How to enter
To enter, simply post a reply to this thread answering the question ‘What technology has changed your life and why?’ And that’s it!
The winner will be the first valid entry chosen at random after 7th October 2011.
Read full terms and conditions for the Prize Draw here
Looking forward to reading your stories.
Good Luck!
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The way that technology has moved on in the last few years is amazing. My only regret is that touch screens were not available a few years ago when my elderly mother could have benefited during her last few months in a hospice. She was unable to move her body or talk and could only rraise a hand and we communicated by making her a screen of words which she was able to communicate to us and ask for what she wanted or if she was in pain.
If I had had a touch screen tablet at that time life would have been so much better.
This is a technology that can help many elderly and disabled people and I would love to be involved in setting up something like this in my community.
I already use computers to help my father shop on the days that he is unable to go out or to help him research something or answer his problems, but to be able to show him on facebook his grandchildren in pictures as they grow up.
My father had family in Canada also that he had never met and my sister was able to use the internet to trace his long lost family and to put closure on his family past and this was an amazing achievement which we could not have done without the technology that we now have.
So whilst we are all racing ahead with the latest gadgets and technology lets not forget that we can use this also to help the elderly and disabled people communicate and make life much easier for them too.

BTCare Community Newsletter

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