BTinternet Mail account

So basically, I'm trying to sort out a co-worker's E-mail account.
With it being a btinternet mail account I've tried the myriad of different approaches i've found and none seem to work. Mainly I've been sticking with the 'use the yahoo mail' idea to set it up, however when I try to do this (using 3G not wifi - another common so-called fix) ad i've put in the information in (Name, Email, Password,Description) it tells me Verification Required and to Log into the Yahoo! Account at www.yahoo.com/uk. Then i can press next and it move on without verifying but every 30 seconds it'll wipe the password i have saved and ask me to put it in again, which will then ask me to Verify it again.
Trying through the Other setup as opposed to yahoo, when I'm on the Verifying stage I'm told that the UN or PW for 'mail.btinternet.com' is incorrect, I've got the correct password and e-mail address so where this is coming from I don't know.
All other problems i've found were relating to actually sending e-mails, not the process of setting up the account, which is where i'm having the problem.
Any help would be appreciated.

Read the link below... btinternet mail is hosted by Yahoo mail and can encounter errors if the account is not setup correct. The link covers many tips.
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Update to above question:
Hello All,
To anyone with the same problem described above, on THEIR iPad (if it is running iOS 7.0.2):
Go to Settings; Mail, Contacts, Calendars; DELETE your *******@btinternet.com e-mail account, that you originally set up either using 'Other', or the 'BT' option which I am sure was in the list previous to the iOS 7 update.
Then ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.
Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.
When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.
All my 'old' e-mails, were NOT found in the 'old e-mail' folder though. THEY are still in my inbox.
So this fix worked for me.
After I deleted my account from 'OTHER' and put it in Yahoo, I like other people also ended up with more folders.
I hope this works for you on YOUR Apple devices.
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It's a disgraceful failure of any customer service by BT. Had my Btinternet email account since they launched backin ... was it 1997? Everything digital in my life is spidered into the account now. Its been used as my registration point for virtually everything for the past fifteen years. And now getting less than 30 days notice to try and find every single product and website I have registered with and then change all my details?!?!? Hell, I'd need about a year to do so; and then I would still probably have missed some! By their actions, they potentially cutting me off from products that I have purchased & tied to this email address.
Add to that the fact that their email that comes into your inbox sources from some dodgy 'analytics planning' website, as all the links route through there... I had serious doubts as to its legitimacy and forwarded it to their abuse contact & opened a case regarding it. Highly unprofessional of them - especially when you consider that we are repeatedly advised by BT to never click on links unless we are sure of their validity. And should never, ever, enter our account details on any other site other than theirs.
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a erase my e mail account, need help they werw my job e MAIL

It's a disgraceful failure of any customer service by BT. Had my Btinternet email account since they launched backin ... was it 1997? Everything digital in my life is spidered into the account now. Its been used as my registration point for virtually everything for the past fifteen years. And now getting less than 30 days notice to try and find every single product and website I have registered with and then change all my details?!?!? Hell, I'd need about a year to do so; and then I would still probably have missed some! By their actions, they potentially cutting me off from products that I have purchased & tied to this email address.
Add to that the fact that their email that comes into your inbox sources from some dodgy 'analytics planning' website, as all the links route through there... I had serious doubts as to its legitimacy and forwarded it to their abuse contact & opened a case regarding it. Highly unprofessional of them - especially when you consider that we are repeatedly advised by BT to never click on links unless we are sure of their validity. And should never, ever, enter our account details on any other site other than theirs.
Shoddy BT, very very shoddy. I would expect a higher standard of business from such a company. And would definitely expect a proper notification click through to come up regarding this service change when I log into email. I would say a good proportion of their users will deregard the email as a phishing attempt. **bleep** cowboy operation.

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An error occurred while sending mail. The mail server responded: From address not verified - see http://www.btyahoo.com/verify. Please verify that your email address is correct in your Mail preferences and try again.
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Check [email protected] to verify that you own this address. If you don't see a confirmation email, try resending it from here.
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MrBB wrote:
I use Thunderbird to manage my e-mail accounts (1 x hotmail; 3 x btinternet). Ever since I set up a BT sub-account I have been unable to write and send e-mails from my default BT account. As of yesterday I am now unable to to write and send e-mails from one of the sub-accounts as well.
I have frequently tried to remedy the situation but received this message:
An error occurred while sending mail. The mail server responded: From address not verified - see http://www.btyahoo.com/verify. Please verify that your email address is correct in your Mail preferences and try again.
The help pages regarding verifying an account merely sent me around in circles and succeeded only in enraging me.
Check [email protected] to verify that you own this address. If you don't see a confirmation email, try resending it from here.
So I click on the link and it takes me to my mail account: that's all!
In the hope that the fault lay in my choice of Classic BT Yahoo mail I updated this morning to the 'new' version and my latest attempt to follow the instructions on the http://bt.custhelp.com/app/answers/detail/a_id/38595/c/346/session/L2F2LzEvdGltZS8xMzY3MzE3MzY2L3NpZ... page yielded only this:
Sorry, the email address given matches your default email address. Please try with some other address.
I've now spent four and a half of the last fourteen hours trying to resolve this problem. I am aware that I am perfectly capable of making really stupid mistakes but I do feel that the help pages do not address this particular problem.
I'd be very grateful (and so would my family!) if someone could solve it for me.
Many thanks.
Hi. Welcome to the forums.
The reason for the issue is almost certainly to do with the Thunderbird settings. In essence, each account in TB needs to have its own smtp outgoing server item setup. The item in the account settings (Outgoing Server (SMTP)) will point at an smtp setting, it is this that needs to be unique for each BTinternet account - otherwise using one in use by another account will result in this verification email request.
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Hi all
For some reason I can no longer use BT Yahoo email servers or services. I hope someone can help.
I have been a BT Infinity customer for about 6 months without issue. Tonight my email stopped working. The only change I made today is opting back in to BT FON WiFi Community using the portal on the Home Hub. This could be a red herring but no other account, router or service changes have been made.
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Problem is now resolved.
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I don't know what the problem or resolution was but I'm glad to be back up and running. Full credit to BT. I was given a maximum response time of 48 hours from this morning (when Yahoo would pick up the call). I was therefore looking at 3 days of potential downtime. After a bit of a grumble from my end, the duty manager agreed to prioritise the call which he appears to have done successfully.
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