BTV-700 Error Message "Somethings gone wrong...."

Having recently unsubscribed with SKY I am now reliant upon BT for my children's TV.  Over the last few weeks we have been frequently ( 4 out of 5 ) unable to watch BT Vision Kids programs because we get the BTV-700 "Somethings gone wrong. Sorry, we cant make this work at the moment. Please try again later.[BTV-700]" error message.  We then have to restart the YouView box and try again.  This can then repeat itself 3 or 4 times, by which time the kids have given up.
Any suggestions on what is the likely cause of this?

I usually switch my router off then on to cure this. Don't know whether it does or not but is at least a temporary fix.
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    assertion failed: 13A603: systemstatsd + 3361 [63F86D0F-34D4-3013-B8CC-78A5A4B559A3]: 0xb
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    systemstatsd[358]
    assertion failed: 13A603: systemstatsd + 3361 [63F86D0F-34D4-3013-B8CC-78A5A4B559A3]: 0xb
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    systemstatsd[358]
    assertion failed: 13A603: systemstatsd + 3361 [63F86D0F-34D4-3013-B8CC-78A5A4B559A3]: 0xb
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    Microsoft Database Daemon[874]
    OTAtomicAdd32 is deprecated and will be removed soon.  Please stop using it.
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    Microsoft Excel[872]
    OTAtomicAdd8 is deprecated and will be removed soon.  Please stop using it.
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    Microsoft Excel[872]
    OTCompareAndSwap8 is deprecated and will be removed soon.  Please stop using it.
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    OTAtomicAdd8 is deprecated and will be removed soon.  Please stop using it.
    06.12.13 02:06:18,325
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    OTCompareAndSwap8 is deprecated and will be removed soon.  Please stop using it.
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    Hardware Information:
              MacBook Pro (13-inch, Mid 2010)
              MacBook Pro - model: MacBookPro7,1
              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
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              FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6
              QuickTime Plugin: Version: 7.7.3
              Flash Player: Version: 11.9.900.152 - SDK 10.6
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                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              Microsoft Ship Asserts:          Version: 1.1.3 - SDK 10.4
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              VoodooPad Pro:          Version: 4.3.6 - SDK 10.5
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                        mac HD: Disk size: 697.84 GB Disk used: 512.22 GB
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    Invoking method GENERATEREPORT returned error Page Header plus Page Footer is too large for the page.
    Error in File C:\DOCUME~1\SERV
    IC1.LIM\LOCALS1\Temp\temp coq new xxxx.rpt:
    Page header or footer longer than a page.
    Same report doesnu2019t get this error message if running it from crystal report developer. 
    Not all crystal reports got this error, but some of reports display strange view in PDF, the content of report are reduced in a paper size like label size, not A4 size.  I have checked the default printer on the server, it points to a normal window printer, not a label printer. I have checked all possible settings on production server and compared with dev server, all looks same to me
    I suspect the label printing size is used somehow when the report is previewed in pdf format, not normal A4 size although I have selected a normal window printer as a default printer on the window,what else should i check?
    Could you please shed some light on this?
    Thanks!
    Li

    I found the issue is from label printer that is setup on the production server. After I removed the label printer from the server, then error message is gone, all report running fine.
    This label printer is not the default window printer, it is a network printer but is configured as a printer using local port on the server.
    I think for some reasons, crystal report alway picks up the label printer page size, not the normla page size, I am not sure why and how crystal report do this, it should pick up the default printer, which is a normal printer.
    There is no error when I run report within CR. The error happens only when I try to generate crystal report from our application.
    I do have logo in page header/footer, subreports in report footer, but I don't think they cause the problem, because I can run same report without any problem in dev system.
    Any idea what I should check next?
    Thanks

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