BTYahoo Sub accounts & Thunderbird

I am new to BTYahoo last week but have been happily using Thunderbird for emails for many years. I have set up sub accounts within BTyahoo and in my BT account in Thunderbird. After a lot of messing about I am able to send emails from these sub accounts in Thunderbird but am unable to receive emails into them. They appear on the BTyahoo webmail pages but NOT in my Thunderbird inbox. Emails addressed to the main account do appear in Thunderbird. Any help would be greatly appreciated. Thank you.

beginner wrote:
Hi, thank you for replying.
I have the main account set up with the username/email address given by BT. I have then set up 2 separate identities with different @btinternet.com names. I have set these up as sub accounts in btyahoo and eventually verified the addresses. I can send an email from Thunderbird using one of these identities but cannot received mail to them. The emails are, however, on the btyahoo webmail page. For each identity I have set up a separate outgoing server with the corresponding user name. When I first sent a message from the identity I entered the relevant password. Could there be some setting I am missing on the btyahoo pages which allows the mail to be forwarded to my Thunderbird inbox ? Mail sent to the primary account arrives OK. Thanks for your help.
Hi again.
As it happens, there is no specific need to verify the btinternet sub accounts - especially as you've said that you've set up the individual outgoing server. Typically TB wants to use the "default" server which can mean getting the 553 error message for verification, hence it's best to use individual smtp settings as you have done so.
There is nothing in webmail to allow the default emails through via the inbox - there is options to send *all* emails including those treated as spam. If you have made any webmail folders and move the emails into them, then these will not download into TB or any mail client.
I assume that you need to visit the webmail system for each email address (usually meaning logout and re-login as a new email account), rather than have some "strange" rules setup.
You've not mentioned whether you're receiving any error messages when attempting to get emails from the specific "faulty" email accounts.
Again - check each email account and choose "Server Settings" and see what you've got in "User Name" for each account - they should all be different of course.
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Unauthorised "service change" on Sub Accounts

Having had some trouble accessing BTYahoo sub accounts from abroad I am checking them from time to time. Just now I was surprised that after login I was presented with a page that read:
Service Change
Thank you for changing services.
With this service change, you will be receiving the following level of service:
PRODUCT                       LEVEL OF SERVICE
Mailbox Storage         Unlimited primary, Unlimited sub
Photo Storage         Unlimited
Number of Sub Accounts      10
and then two option buttons Cancel or Continue
Not knowing what this "service change" is I didn't wish to Continue and perhaps opt into something by default without knowing exactly what it was - fully informed consent and all that - so I hit Cancel.
Does anyone know what this "service change" is please? No Service change has been requested by the primary account holder, or by those who operate the Sub Accounts, so I am very uncomfortable that the "service" has been changed with no warning or request.

Because only the primary account holder, the adminstrator of the account, is able to make changes to the level of service it is utterly pointless to interpose a web page that says merely "Thank you for changing services" and all the rest to any of the Sub account holders, with no details as to what has happened. It's bound to cause confusion, even anxiety, distress, and could trigger calls to the helpline, Care forums etc.
I've wasted loads of time, first investigating this, contacting sub account holders to ask if they have made any changes, then posting here, all because of BTs thoughtless incompetence, and lack of grip and foresight

I established a sub-account (2nd email address) to my primary account, and can't seem to switch between them in Thunderbird. Help?

Thunderbird will let me rename my primary account with the name of the sub-account (which confused me for quite a while), but I simply want to switch *between* the two accounts. That is, I would like to view the emails received by the primary account, and then, subsequently, change/switch to viewing the emails received by the sub-account. I would like to do these two separate things at will. I am currently unable to do so, and cannot figure out how to. can you help?

''moving to the Thunderbird Questions queue''

Lost Sub-Account on transfer to Thunderbird

I set up Thunderbird email account but the transfer lost my sub-account and it has disappeared from BTMail, how do I get it back.
Forget this post I've sorted it.
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Hi Licquorice
I wanted to set up Thunderbird email client as I might be leaving BT but after setting it up OK I found that on returning to BTMail the dropdown arrow option get to my sub-acc's. had disappeared, after the initial panic I logged off BT and re-started and it re-appeared. Hopefully BT will give me a good reason to stay but at lest I've protected my important stuff.

How to change an e-mail sub-account password?

Our e-mail has been hacked. I recently changed my password but don't know how to change my spouse's sub-account password.

Your email account passwords are administered with your email provider. You have to work with them to change the account password. Most providers have a link to reset passwords on their email help page.
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Server rejection of email sub account passwords.

Hi,
In addition to my principle BT Yahoo email account address, I have a further 3 sub accounts which are used by my family. In the last 24hours or so, the mail clients used on all our computers/tablets (Windows Mail Live, Thunderbird & Android) have all been unable to recieve email on the sub accounts. For some reason the principle account email address is working fine. At least two of these sub accounts have been in use for at least 5 years and i know the passwords off by heart. I have also gone through the BT recommended settings countless times without any successs. I have also just come off the BT Tech helpline (0800 1114567) who could not offer any explaination why i could not log on to my sub accounts.
Is this problem a consequence of the seperation of BT and Yahoo, or I read somewhere that too many devices trying to access the email servers at the same time can lock the email address. If so how do i unlock them
Thanks for reading
Mike Carroll

Welcome to the forum.The problem has been around for a long time, and is more likely a reason for the dumping of Yahoo! than a consequence of it. It usually rights itself eventually and it's sometimes possible to cure it simply by logging into webmail to view your mailbox. Otherwise there's no known cure in advance of the new email platform.
You can click the white star next to this message if you think it was helpful.

Verizon email sub account storage

How do I increase the storage size for a email sub account?

Verizon sub accounts only get 250 MB of email storage. There is no way to change that limit.
If you need more space, you might consider downloading your mail to a client (Outlook Express, Thunderbird, Mac Mail, etc.) instead of keeping it on Verizon's servers. That way you are only limited by the amount of space on your pc. The downside of this is that your email is only stored on the one computer.
I believe portalling with Yahoo bumps the limit up for subs, but there are limitations there as well. It seems Yahoo isn't available for customers in areas that are moving to Frontier.
An alternate "solution" is to get a free address somewhere else. (Gmail, for example, offers over 7 gigs of space.) You can either use the free address as your email address, or simply forward all of your verizon.net mail to it and set up your @verizon.net address as a reply address within that account. With some domains, you can even set up your verizon.net account as a pop3 account, and use them in a fashion similar to OE, but have your content available on the web.
Hopefully this information is helpful to you.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Bt Yahoo! Premium mail sub account can't use POP3

Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
0[160f140]: SendUsername()
0[160f140]: SEND: AUTH PLAIN
0[160f140]: Entering NET_ProcessPop3 4
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: +
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: POP3: Entering state: 6
0[160f140]: POP3: Entering state: 50
0[160f140]: SendPassword()
0[160f140]: PLAIN login
0[160f140]: Logging suppressed for this command (it probably contained authentication information)
0[160f140]: Entering NET_ProcessPop3 54
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
0[160f140]: setting auth failure
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
Solved!
Go to Solution.

scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
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Email sub account issue

I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats

Olegliber wrote:
I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats
Hi. Welcome to the forums.
That issue seems to affect some people and not others, I have personally not had this particular issue in general.
Recommended things to do are to make sure that no other device is polling for emails at the same time, e.g. tablets/smartphones, change the password (it shouldn't need it).
However if you've just added the email address, I've known for pop3 access via a mail client to take a few hours (even days) to kick into life. So it might be a case of trying every few hours to see if it then works.
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Setting up Sub-Account

Hi
I've joined the BT community today, having moved over from the utter mess that is Sky.Yahoo.
With Infinity 1 I now have broadband speed of 38mb, compared to 10mb with constant dropout.
My main e-mail address has been established OK using Mail on a MAC, and has received an external e-mail.
What I am struggling with at the moment, is setting up a secondary e-mail address for my wife, using Entourage on a MAC.
What is confusing me is this:-
On my Primary account the settings are:-
Incoming server - imap.mail.yahoo.com
Outgoing server - btinternet.com
on trying to set up a secondary account, the following details appear
Imap server - mail.btinternet.com
Outgoing server - smtp.02.co.uk
Is this correct, I expected that these would be the same?
What are the correct settings for setting up Entouage on a MAC
Help much appreciated
thanks
John
Solved!
Go to Solution.

The email settings are in this link
http://bt.custhelp.com/app/answers/detail/a_id/6876/~/what-are-the-bt-yahoo!-mail-settings-for-outgo...
and this link is a guide to setting up Entourage email
https://kb.mediatemple.net/questions/535/How+can+I+set+up+email+in+Entourage%3F#gs
This is a guide to setting up a sub account with BTYahoo.
http://bt.custhelp.com/app/answers/detail/a_id/1148/~/what-are-sub-accounts-and-how-can-i-set-up-new...
If you are trying to set up a non BT email address you will have to have it verified, this is a link showing how to do that
http://bt.custhelp.com/app/answers/detail/a_id/10903/~/how-to-verify-email-addresses-(to-avoid-getti...)

Make sub account the main account

I have two BT mail accounts.
I can access the main account via Thunderbird, but cannot get Thunderbird to recognise my sub account (I assume that sub accounts are not accessible via Thunderbird).
It would suit my usage if I could change my sub account to be my main account so that I could work with it in Thunderbird.
Any help, please.
Solved!
Go to Solution.

Thunderbird does work with sub-accounts. Just remember to rename the account name within Thunderbird, if you have more than one BT Internet accounts added.
That makes sure that the second one you add, does not have the same name as the first.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Sub-account cannot send email from Apple Mail

I've tried setting up two sub-accounts to send/receive email but no matter what I try, these accounts error out on sending email. Looks like they aren't recognized by smtp server. Is there a different setting for sub-accounts?

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I also think changing the "Server Port" number helped solve my problem also, and making sure "Use SSL" was turned off.

How do you Set up a Family Pack sub-account

how do you Set up a Family Pack sub-account i have purchased a Family Pack account and enter the activation key and i can not find where to set up the sub-account.
please help
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Thanks Shepart
when i activated the account i ticked the upgrade button, should i have ticked the new account button?
anyway, when i do what you say (below) there is not a manage "Accounts button" so i went to reactive it again ( for a new account) and is says that the activation key is all ready in use.
Denis, go to www.mac.com and sign into your account. Click on the word "Account" at the top of the left hand column. You will need to sign in again for security purposes. Once your account settings show up, click on the "Manage Accounts" button and you can take care of everything.
i think i hit a brick wall !!
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HT204053 how do I set up a sub account in iCloud?

How do I set up a sub account in icloud? We need three separate email addresses in this house but only have one Apple ID. Since the apple ID is an email address, I'm sort of in a catch 22. I can't set up individual icloud accounts because I don't have other apple ID's. I can't get other apple ID's because you have to use one to get an icloud account... Very confusing. Our main email address transfered seamlessly to icloud and we love it but we want to ditch our Advertisement ridden verizon email and have a separate email for my husbands business contacts and my business contacts. Everyone says we can just sign up for other icloud accounts but... well... the whole catch 22 thing. Someone please help, I feel like I'm chasing my tail here.

Welcome to the Apple community.
You cannot set up subaccounts, as you couldwith the family pack for MobileMe. I'm not sure why you can't create separate Apple IDs and hence iCloud accounts, it isn't good practice to share and iCloud account between different people. All you need to do, is each create your own iCloud account, choosing your old email address when you do so.

I have an iTunes account with my own music library. My wife wants to have her own music library. Is there a way of setting up a sub account for her, or do I have to set of husband playlists and a separate set of wife playlists?

I have an iTunes account with my own music library. My wife wants to have her own music library. Is there a way to set up a sub account for her, or do I have to set up a set of husband playlists and a set of wife playlists?

Sorry, but that's not possible.
You can share iTunes libraries on a network > iTunes: Setting up Home Sharing on your computer

BTYahoo Sub accounts & Thunderbird

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