Business catalyst account

I can't sign in to my business catalyst account

You'll need to provide a bit more info than that. What error is coming up? Are you a Partner? Have you integrated your AdobeID?

Similar Messages

  • How do I merge my business catalyst account with my Adobe id?

    I am a new user trying to get my new dreamweaver install hooked into my business catalyst environment that a friend set up for me.  When I launch BC, it says that my email is already in use and to associate my BC id with my Adobe id... I cannot find how to do that anywhere.
    Thanks in advance.

    Hey Frexikhan,
    Can you please submit a support ticket on this and inform me of the email address of the Business Catalyst account that you are trying to merge with an Adobe ID, as well as the email for that Adobe ID?
    You can submit a case via the admin console of your site > Help & Support. Please let me know what the case number is and I will handle this for you.

  • Dreamveawer stuck with Business Catalyst account (Adobe ID Error)?

    Hi all, I recently purchased a subscription Creative Cloud, after trying one month subscription to Adobe Muse.
    In that month I joined the publishing service of temporary sites on Business Catalyst.
    I stopped the renewal to Adobe Muse because obviously passed to the next step.
    Here are the problems started, the business catalyst login ask me to merge my login data to the Adobe ID, and returns me the error that there is already an account with that email catalyst business and can not combine the two. So, after several attempts, try (discouraged) to create an adobe id again with a different email.
    Ok. Muse can go on changing the account for publishing the temporary site, but no Dreamveawer CS6. It tells me (in Italian, my language)
    "There is already an account with the same e-mail in Business Catalyst. To associate the Business Catalyst account with your Adobe ID, go to the administrative console Web Business Catalyst."
    within the web admin panel open, where I can do something to correct this?
    Upd01: I see now a similar problem posted in http://forums.adobe.com/message/4699850
    When I try to create a Business Catalyst project in Dreamweaver, I get the following error message:
    An account with the same email already exists in Business Catalyst. To associate the Business Catalyst account with your Adobe ID, please log in to the Business Catalyst web administration console.
    However, I can't find any place in the BC web administration console to link accounts.

    Hi Andrea
    Please log into your site admin area and use the "Help & support" button to log into our support area and submit a case. You should submit a case in English, as we do not offer support in other languages.
    In your case  you should add the link to this post, your first BC email account, your second BC email account . You should not use the live chat, as this issue need to be investigated & excalated.
    Best regards,
    Aniela

  • Business catalyst account after upgrading Muse

    What happens to my existing Business Catalyst account ($9 version) after I purchase Muse that will include basic hosting? The $9 plan was considered basic at the time I made my purchase. It now seems there is a less expensive plan. My site is currently live.

    Hi Andrea
    Please log into your site admin area and use the "Help & support" button to log into our support area and submit a case. You should submit a case in English, as we do not offer support in other languages.
    In your case  you should add the link to this post, your first BC email account, your second BC email account . You should not use the live chat, as this issue need to be investigated & excalated.
    Best regards,
    Aniela

  • Hosting Option Business Catalyst | Account Size

    Hi everyone,
    I was wondering where I can find information about the "size" of my Business Catalyst Account? How much saving space, MB or GB do I have and stuff like that. Is this anywhere to find in my account (when I am online which the admin)...?
    Best,
    Pink

    Hi there, When you log in to the admin if you look at the dashboard and towards the bottom right you will see that information on useage.

  • Transfer paid webMarketing site to another Business Catalyst account

    I signed up for a personal Creative/Cloud account then created a webMarketing site for the company I work for (paid for by the company). I am no longer working for this company and need to transfer their site to their own Creative Cloud/Business Catalyst account. Is there a way to do this? Or is there a way to change the Adobe ID/email address under my account and assign it to theirs... then I would create another Creative Cloud account for myself? Please help!
    Thanks in advance!

    Hi stacycroft,
    For information on how to transfer a Business Catalyst site between partners, please refer to the following article: http://helpx.adobe.com/business-catalyst/partner-portal/transferring-sites-partners.html.

  • What setting do I need to use to send and receive Business Catalyst account e-mail on my smartphone?

    I have a new Samsung Galaxy s4 Smartphone and want to be able to send and receive my Business Catalyst account emails from the phone (same as I can with outlook). What settings do I need to put in the phone to do this (for example: pop-3 server name and port numbers)?

    Here's the guide to configuring email clients for BC: http://kb.worldsecuresystems.com/kb/email-configuration-guide6.html
    Here's Samsung's guide to setting up generic email access on the S4: How do I Set Up POP/IMAP Email on my Samsung Galaxy S® 4? : AT&T Cell Phones | Samsung

  • Business Catalyst Account & Creative Cloud Accounts need to be separate

    I have Creative Cloud Membership though another Adobe ID.
    But my Business Catalyst account needs to stay separate from it.
    (My Creative Cloud membership is part of my full time job, whereas my BC account is freelance work.)
    I created the Business Catalyst / Adobe ID, but when I attempt to log into Business Catalyst through Dreamweaver I am just sent back to the Creative Cloud Membership log in screen.
    Help!

    Don't know what you mean by same details. They're different Adobe IDs.  My original Business Catalyst account was [email protected], and it needs to stay that way. I converted it to an Adobe ID, but it is not the ID that Creative Cloud services and the suite were purchased with.
    These two IDs need to remain separate, I cannot use my full-time-job's account to log into BC.

  • Error message in business catalyst account

    When trying to log in to my site to administer my web page through adobe buisiness catalyst account this error message appears: ERROR: This site is unavailable either because it no longer exists or has outstanding invoices [ERROR 3]. My site is currently down because I cant login to administer it. I have payed monthly my subscription to your service.

    Please provide me the site url , additionally you can get in touch with support team via live chat.
    Thanks,
    Sanjit

  • Is there a way I can upload a website to my clients business catalyst account in muse?

    I have designed the site in muse and its all ready to go however when i go to publish the site it auto uploads to my BC account. Is there a way I can upload it to his BC account?

    Hi,
    Does the website have a WebDAV feed of their calendar?
    John M

  • Creative Cloud and existing Business Catalyst partners - FAQ

    This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
    How can I signup for Creative Cloud?
         Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
    What benefits do I get with Creative Cloud ?
         In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them. 
    My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
        Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
    I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
         This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
    Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
          This is not possible right now.
    Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
          Currently there are no upgrade discounts for Creative Cloud members.
    What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
         You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
    Can I buy more users? Can I buy more space? Can I buy email?
         We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
    How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
         We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
    Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
         Right now there is no discount for Creative Cloud members.
    If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
         You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
    *NOTE: If you have already add employees to your partner portal, then everything will work automatically.
    If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
    How can I set permissions for my employees regarding these websites? What permissions can I set?
          This will be part of a later Creative Cloud that will be launched this year.
    What happens if I cancel or stop paying my Creative Cloud subscription?
         Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them.  You will be prompted to upgrade your website to a regular Business Catalyst site plan.
         After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
         If you are inactive on a temporary website, it will automatically be deleted.
    === Dreamweaver CS6 FAQ ===
    I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
    This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
    export one of your sites as an .ste file
    Open the .ste file in another text editor, and modify it
    Replace the :
    httpaddress with your partner's site URL address
    secureURL with your partner site secure URL
    siteid with the site ID of your partner site
    Save the .ste file with another name
    Import this .ste file into Dreamwaver, choose a local root folder
    Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
    I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
         You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
    How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
          Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
    You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

    At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
    So the webBasics Creative Cloud cannot be upgraded directly  to the webBasics+ level for now.
    But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site  -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
    Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
    Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and  take that site live separately.

  • Business Catalyst Not Working

    I have an Adobe Cloud full paid monthly account.  I have used Business Catalyst to preview sites for clients for about a year and a half or more.
    I did not use it for a few months and then recently tried to use it again.
    Every time I try to upload my new site to BC and try to login it says "unknown error." I have reset password twice but password is correct.
    Tech support at Business Catalyst is not being helpful except to ask me what software I'm using and my login: 
    I use Muse.
    What is going on?  I thought that my monthly $50 to Adobe included a free Business Catalyst account?  No?
    The help and FAQ pages never seem to answer the questions I have. 
    I log in to my Adobe account okay but I can't seem to log in to BC. 
    BC first forced me to change my account password.  Then they said that I had to change it back to my Adobe ID password.
    Now each time I try to log in it says there is already an account with that email.
    I think I'm going to lose my mind. 
    Customer/Tech support at other cloud systems is not this difficult to get through to.
    Max Mitchell

    Getting this error message:  This Adobe ID email address is already registered with Business Catalyst and cannot be merged with a different Business Catalyst account.

  • Business Catalyst and Creative Cloud: double-payment

    Last March (2012)  I subscribed to the most basic level of business catalyst ($97.00 per year) to publish my website.
    At that point I didn't know that Creative Cloud would include a basic subscription to Business Catalyst.
    In May (2012) I subscribed to the Creative Cloud which included this basic Business Catalyst.
    Now (in March 2013) Adobe has written to me for $97.00 again to pay for Business Catalyst and they have sent me an email saying they will discontinue service in 7 days.
    How do I discontinue the $97.00 Business Catalyst account and transfer hosting to my Creative Cloud account?
    Last time I tried to do something like this, it was hours and hours and hours to resolve it.
    Am I better simply paying $97.00 for Business Catalyst even though it is included in Creative Cloud simply because I will have uninterrupted service?
    If there is a chance that I could reconcile this without undue pain and struggle, could someone tell me how?
    And whether it is indeed possible?
    I have a very small but well-established business using Muse. I really can't afford the interruption nor hours and hours of fighting to resolve this.
    I would appreciate any help.
    Gay Ann Rogers [email protected]

    Hey GARRogers,
    If you have any sites that have been redeemed as Creative Cloud sites, we cannot change the billing for these sites and once your Creative Cloud subscription expires, so will the site. However, sites that are being billed directly by Business Catalyst are separate to Creative Cloud. So if your Creative Cloud subscription expires, the sites being billed directly by Business Catalyst will remain unaffected.
    If you have any sites that have been redeemed as a free Creative Cloud site, I recommend creating a new trial site via your Partner Portal (http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal), and either republish your site from Muse to this new trial site or if you did not use Muse, migrate the data over as per this article: http://kb.worldsecuresystems.com/203/bc_2038.html.
    Once you have done this, take the site live via your Partner Portal > [select site] > Upgrade and if applicable, remove the domain from your previous site and re-add it to this new site.
    Feel free to PM me directly if you would like me to look at the billing for any of your sites.

  • IOS App link to Business Catalyst Analytics with Creative Cloud and DPS Prof.

    Hello,
    I have a Creative cloud membership and a DPS Professional account. I've made an iOS App and I want
    to link the App to the Business Catalyst Analytics. I can do that in the DPS account Administration.
    My question is, do I have an Business Catalyst account on my creative cloud membership and can I
    link it to the Analytics?
    In the Administration panel this is what I must do:
    If you have an Omniture Site Catalyst account that you would like to use in lieu of the one Digital Publishing
    Suite has set up for you, please provide the Company name of your existing account and a new unique Report Suite name.
    Thanks in advance

    Hi Deona,
    You should be access your entitled sites via Cloud membership section. 
    If needing further help with this I really recommend accessing our live chat support to help quide you through the steps and to answer any of your remaining questions.
    - http://helpx.adobe.com/contact/index.html (Select Business Catalyst in the dropdown to access chat)
    Kind regards,
    -Sidney

  • Using Adobe Muse without Business Catalyst

    Hi All,
    I'm currently in the planning stages of designing a website for on of my clilents and was wondering what the limitations are when usnig MUSE without Business Catalyst? My client already has hosting package set up and wants to use Google Analytics to get data from the site so a Business Catalyst account wouldn't really be needed.
    Things they have requested on the site are an online shopping cart and a news page that they can update themselves (using a basic CMS system).
    I guess my question is, are these two features possible in MUSE without Business Catalyst or would I be better off using something like Freeway Pro to design the site?
    Thanks in advance for your suggestions!
    Dan

    If your client wants to update file on their own, Muse can do it, but it's only possible combined with Business Cayalyst.

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