Business emails sent are being discarded from hotmail account, it's bona-fide, how do i register it?

Business emails sent are being DISCARDED (spam/virus - none present) when I send emails to my printer's hpeprint email address. I am sending them from my HOTMAIL account.
How do I go about stopping emails being discarded from printing from bona-fide email accounts?
Thank you,
Andy

Hi Andy, a couple of things to check :
When you're sending emails to your printer do you have any other addressees in the "To:" field? If so the service will reject these messages as spam. If you want to include other addresses on the messages use the BCC field
If you have opted to set the printers ePrint Settings to Allowed Senders Only, ensure the Hotmail email account you're trying to send from is included in that list of allowed senders.
Let me know how you get on.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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