I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

Similar Messages

How do I change my email that is associated with my itunes account?

How do I change my email that is associated with my itunes account?

Hello Katvan12,
Thank you for using Apple Support Communities.
For more information, take a look at:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID", and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you are unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
In the "Apple ID and Primary Email Address section," click Edit.
Enter the email address you want to use, then click Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now in the email.
Have a nice day,
Mario

On my iPad I have a working icloud that I have complete access to, but on my iPhone it keeps asking me for the password for it, but I do not know it! And the email that I used is not activated anymore! How do I delete the icloud account on my phone?

On my iPad I have a working icloud that I have complete access to, but on my iPhone it keeps asking me for the password for it, but I do not know it! And the email that I used is not activated anymore! How do I delete the icloud account on my phone?

Hi Aurion23,
If you intend to keep using iCloud on your iPad, your best course of action would be to update your Apple ID/iCloud information so that you have a known password and it is associated with an active email address. You may find the following articles helpful:
iCloud: Change your iCloud password
http://support.apple.com/kb/ph2617
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Regards,
- Brenden

I had an old account for my apple I.D and the email that i had expired, so I switched my apple I.D as my recent gmail, but it still asks me for my old apple I.D and password, what do I do

I had an old account for my apple I.D and the email that i had expired, so I switched my apple I.D as my recent gmail, but it still asks me for my old apple I.D and password, what do I do?

Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I can not remember the answer to my security questions and the email that is on the to send to is not mine

I can not remember the answer to my security questions and the email that is on the to send to is not mine

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

HT1918 I am unable to locate where to change the phone number that is associated with my itunes account.

I am unable to locate where to change the phone number that is associated with my itunes account. I have a new number and the old number is no longer accessible by me. I've logged into my iTunes acct and it seems I can only change my appleID itself, my billing address info, and password and things like that. I cannot find where to remove a number and add a new one. I've gone to my mobile devices (iphone, ipad) as well as my mac and I'm getting a bit frustrated with it. I'm sure there's a simple solution and I'm just missing it. Going to settings>messages>send&receive....there is the old number and no option to make a correction. I've unchecked it but why can't I add the new number? On my iphone the ONLY option that shows up is my current number but when I set up my new ipad I have the issue described here. I want this number completely removed from my account there has to be a way to get it out of the system.
Also when going to settings>facetime>you can be reached at: shows email addresses as well as the OLD phone number with no option to make the correction, remove the incorrect number, or add a new number. I figured this was tied in to my appleID since thats when it showed up (right when I signed in on my ipad). So I went to itunes on my mac and went to my account and there I find AppleID Summary, itunes in the cloud, purchase history, and settings. I've gone through each of those and am still unable to figure out where to change it. Somebody PLEASE tell me where to find this data so I can change it. I've seen multiple inquiries about this all over the internet but everyone's solution is to do exactly what I've already done. No resolution to the real issue.

Apple will have it, but if there is ever a question/problem, the store that you made the exchange at will have it on record.
But if you're worried about it call 800-APL-CARE and see if they have it.

How do I set up family sharing if all my family members emails are already associated with my iTunes account?

I want to set up family sharing but it won't let me because all the emails are already associated with the one iTunes account we have. I am afraid to delete because my children use that email address for text messaging. How do I set up family sharing if all my family members emails are already associated with my iTunes account?

Hey Wendaroski,
I am not quite sure what you mean by "my family members emails are already associated with my iTunes account" but what you need for each family member is an Apple ID. Yours would be the one for your iTunes account.
If the other members of the family already have an Apple ID you can invite them to join the family group. If not they will need to create one, using their email address. This article shows how -
Set up an Apple ID in iTunes - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

I have just subscribed for a monthly billing for my acorbat pro XI, the problem is i have clicked on the link on the email that have sent me to activate it but its still not allowing me to acess this and see my PDF's

i have just subscribed for a monthly billing for my acrobat pro XI, the problem is i have clicked on the link on the email that have sent me to activate it but its still not allowing me to acess this and see my PDF's, how to i activate my new license?

Can you explain the problem in more detail - "not allowing me to access" isn't clear to me. If you get any errors, please give the full wording. If you just don't seem to have any useful functions under TOOLS, make sure you are NOT still running Adobe Reader.

HT5624 trying to reset my password but can not remember my security questions and the email that it says to send to is my old email, i have changed it on id page

trying to reset apassword because for some reason now i can not sign in. when it asks for security question i cant remember them but the email it wants to send answers to i no longer have. i chnged it on id page

Hi there,
You may find the article below helpful.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
-Griff W.

I can't remember my security questions and the email that is supposed to send on how to reset them is not being sent to me

Help!!

katelynwatt wrote:
Help!!
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

I cancelled my debit card that is associated with my itunes account but now i cant download my purchases and tells me payment information is incorrect. On top of that i cant not see the "none" option while editing billing information

cancelled debit card associated with my itunes account, recently redeemed a $50 gift card and used about $40 halfway through downloading the purchases a message appeared saying incorrect payment information. I all the purchases can be downloaded for free but it asks me to sign in and i hit the sane wall saying payment information is incorrect. i tried removing cancelled debit card from billing information but i can not find the "none" option when i click edit. any help would be appreciated.

Hey there jappwno,
It sounds like you are unable to select None as a payment method in your iTunes account. The following article may help you determine why this is the case:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
Regards,
Sterling

I have removed one of my email accounts but the email keeps on appearing in my main account?

Hi
I have removed one of my email accounts but the email keeps appearing in my main account? - How can I get rid of this?

Do you have the removed account forwarded to your other account at the server?
If the account is not still in Thunderbird there is no way for it to check mail on that account. Even if it did it would not place the messages in a different Inbox.
Just to be sure when you go to Tools-Account Settings is the old account still in the list?
Use Tools on the menu bar and not the AppMenu button.
No menu bar? Press the alt key.

How do I delete an old email account that's associated with my Apple account? When trying to activate my Apple account my old email keeps popping

How do I delete an old email account that's associated with my Apple ID? When trying to login on to my Apple account with my ipad2 the old email account is still tagged as the primary account.

OK that's what Ithought you were talking about.
You can't actually delete an old Apple ID. You just sign into the new ID to use that one. Your old ID must be popping up because you used it in the past to purchase content with it. You cannot transfer purchases from one Apple ID to another Apple ID. You have to continue to use the old ID if you want to update content that was used to purchase with that ID.
Did you sign into your new account in the settings and you can't stay signed in?

HT1386 how can i get all my songs that are on my ipod onto my iTunes without losing the ones that weren't purchased on iTunes?

I got a new laptop and I wanted to put my songs that are on my ipod onto my iTunes without losing the songs that weren't purchased. I have no way of getting onto my old laptop to get the songs if I lose them so I was wondering if there was any other way.

See also Recovering your iTunes library from your iPod or iOS device.
tt2

I forgot my answers to my security questions and the email that is suppose to send to change them won't send and I can't purchase anything on iTunes on my new iPhone without them.

The email for instructions says it sent but I don't get anything new in my inbox, it works for other email from iTunes though.

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

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