Button panel fell off- Warranty?

Hi, Just wondered if anyone else has a Torch and the panel of buttons on the front (with the answer key etc on) has fallen off?
I took it back to my provider but they say they can't fix it under warranty as they said it's 'physical damage' It just fell off!! The sticky pad holding it onto the phone just isn't that sticky.Under the blackberry warranty terms it states "...that the BlackBerry Hardware will be free from defects in workmanship and materials" sureley this is covered as it's a defect in the materials?
If anyone else could respond that would be great. Or if Blackberry could confirm it's under warranty that would be even better, I've only had it 3 months and I'm in a 18 month contract.
Thanks

You can but a new set of keys for 8 bucks if they wont warranty it.
http://cgi.ebay.com/QWERTY-ARABIC-KEYBOARD-KEYPAD-​FOR-BLACKBERRY-TORCH-9800_W0QQitemZ280626006967QQc​...
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