Buttons at "my verizon" bill pay, not live!

I recently registered at "my verizon". Have logged in and want to pay my cellular bill! I pay most bills on line, so pretty much know what to do. However, could not get "next" buttons to work! Completely dead! I even talked with someone in their chat support, which was no help at all! Is anyone else having or has had this problem? I am getting pretty annoyed with Verizon and their "support"!

robinbirdsong wrote:
I recently registered at "my verizon". Have logged in and want to pay my cellular bill! I pay most bills on line, so pretty much know what to do. However, could not get "next" buttons to work! Completely dead! I even talked with someone in their chat support, which was no help at all! Is anyone else having or has had this problem? I am getting pretty annoyed with Verizon and their "support"!
Hi Robinbirdsong, are you still having the issue with trying to pay your bill online? Did you try the suggestions provided by the community member? Sometimes when your logged into My Verizon with having inactivity at the website during that same log in session, the connection can be unresponsive requiring a re-login to the website. This is for security reasons. However, clearing the Cache and cookies can help with logging back in again afterward to process the payment. I encourage you to try going online again to process the desired payment online. If you have experienced the issue again afterward, please inform me.

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My Verizon bill pay pages not loading

For the past week I have not been able to pay or view pages that pertain to bill pay or statements. I can log into my account but the bill pay pages never complete loading any content. No errors, I have deleted all my cache in all my browsers IE 11 and Firefox.
I am in RI and using Cox Communications for my ISP, I can access my account from my employer and see all the bill pay pages. I am assuming it is a firewall issue with my ISP but I suspect the Verizon has made some changes to their Website that is causing the bill pay to be flagged.
I also see that this problem is not isolated based on the number of post on this forum related to the same issue. We called customer support and of course they said that there weren't any issues reported which now I see is a load of C**P.
I would like to suggest you find someone else to do your web development as your pages take JavaScript errors left and right.

robinbirdsong wrote:
I recently registered at "my verizon". Have logged in and want to pay my cellular bill! I pay most bills on line, so pretty much know what to do. However, could not get "next" buttons to work! Completely dead! I even talked with someone in their chat support, which was no help at all! Is anyone else having or has had this problem? I am getting pretty annoyed with Verizon and their "support"!
Hi Robinbirdsong, are you still having the issue with trying to pay your bill online? Did you try the suggestions provided by the community member? Sometimes when your logged into My Verizon with having inactivity at the website during that same log in session, the connection can be unresponsive requiring a re-login to the website. This is for security reasons. However, clearing the Cache and cookies can help with logging back in again afterward to process the payment. I encourage you to try going online again to process the desired payment online. If you have experienced the issue again afterward, please inform me.

Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

I need a firefox versin that is not 4.0 to be able to use bill pay with my bank how do i get it? they need to update their website to use firfox 4.0

Hi,
My bill pay program worked with the older version of Firefox (see url below). It does not work with the most current one. I can either wait until they get it to work with firefox 4.0 which may be never, change banks or maybe (please) you have some easy fix that will work for them so I don't have to uninstall 4.0 and re-install an older version of firefox which I can't seem to find on your website, sigh.
so bottom line is there an easy fix and if not can I get an older version of Firefox to use?
Thanks,
Cathy

In some cases, the incompatibility is due to the new HTML5 parser in Firefox 4. You could disable that and test whether the bank site works again.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''html5''' and pause while the list is filtered
(3) Double-click '''html5.parser.enable''' to toggle it to false (it should turn bold).
Then reload the bank page and see whether it works.
And if you need it, here's the process to roll back:
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older
Close Firefox 4.
You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.
Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.
Note: I haven't actually tried this myself!

Verizon bill showing I texted 8012222269 internationally and I did not

Good evening,
Some back-story:
Ever since the "premium messaging" debacle I was involved in with regard to text messaging on my LG Env3 I have reviewed closely all text message charges on my Verizon bill. On the LGE3 I received some spam text messages from some number and ignored them; not understanding I was being charged for these messages I was receiving. I had contacted Verizon before about this issue several months ago because I thought my phone bill was unusually high. The customer representative said it was my premium messaging. Foolish me was thinking ok maybe I sent some high mgb texting or something but the Verizon rep didn't go into any other explanation than that. This went on for a few months more then I finally got ticked seeing $9.99 on my bill for the past few months and I contacted customer support again and this time this Verizon agent informed me that somehow some way my number was obtained from a third party even when I was not aware of it and I must have signed up for some service. I informed him I would never authorize someone to charge me $9.99 on my Verizon bill if I had no idea what service I was getting. He said that this was considered premium messaging which is a nice fancy way of saying 3rd parties can bill you via your Verizon bill for "services" you may not even know you are receiving just because somehow your number got in a roster of contacts that these scheming places use. I googled the number of where the messages were originating and it said something about "Fonesocial" or some such I had never heard of before. The Verizon rep this time said that they could place a block on all premium messaging on my phone and they agreed to credit back six months of these charges because I had called about them before and was offered no assistance or explanation by the customer agent i spoke with several months back when the charges first appeared. (Normally I get good customer service support from Verizon but there are times I get people who are not worth wasting my breath on) Another thing Verizon doesn't state up front is that your phone isn't automatically set to default of blocking third party messaging. You have to take the initiative to do it rather than it being set up that way to begin with which I think is a huge inconvenience and unfair to the customer because you shouldn’t have to go through a mess and receive extra charges before realizing “premium messaging” in Verizon language means “we are going to let 3rd parties text you absolute junk and charge you crazy fees then pay them while we charge your bill oh and by the way we don’t really bother to ask you if you are aware of how you got signed up for this 3rd party’s service or if you even know what you are getting”
Now....to my current issue that I wonder if anyone else has...In October I upgraded to the Apple Iphone 4. I was reviewing my recent bill and noted that I incurred $2.50 of text message charges when I have an unlimited text plan. The bill charge details gave off the appearance that these were international text messages. My thought was that when I switched to the iphone and changed data plans my block of premium messaging got removed and I was incurring text messages from this number. I called and spoke with a Verizon customer service rep today and she said that the messages were sent from my phone. I informed her I did not send the messages I do not know anyone internationally and I would not be texting internationally. I asked if I had the premium message block on and she said that yes the block was still on and she could block me from receiving text messages and calls but that she could not place a block on a text message I sent. I said again, ma’am I did not send these. She said she would try to get me some type of customer courtesy credit for the $2.50 and I said it is $2.50 that’s not a lot but my point I’m trying to make is that I did not text this number I do not know this number and you can’t tell me what was said to this number in text messages that are stated to be originating from my phone number. The first text message from my bill began on November 26th. I was flying that day…landed in Orlando Intl. airport. Then the 4th of December, two on the 13th of Dec, one on Dec 16th one on the 23rd 3 on 12/24 and one on 12/25. I asked Verizon rep if someone could have hacked my phone and she said if my number was cloned I would have incurred all sorts of phone charges on my Verizon bill so my number would not have been cloned. She said maybe someone got my phone and sent the messages I told her I keep my phone with me at all times and it’s locked. I expressed the concern of what the messages may have said given my current employment situation the thought of having messages fired off to a supposed international number referencing my number as origination point and my not knowing what the messages said causes me great concern. I could tell the Verizon rep was getting irritated with me and I was getting irritated though I kept saying I was not upset with her personally as I knew she was just doing her job but either there was a data validity issue with the Verizon billing service or someone was able to somehow send text messages referencing my number and that was what concerned me how my number could be co-opted like that and Verizon just bill me. She said that I would have to get court order subpoena for them to see what the messages said. She said that at first she thought I was just crazy and then apologized for telling me that but then she realized I must really be upset based on the tone in my voice and I wasn’t just trying to get out of $2.50 charge. I said I was very upset because there’s no explanation being provided as to how Verizon records show I sent texts to a number and I didn’t send them. These were a quarter a pop. Next month what if there are even more $$ involved. She said she had not had any other complaints like this before but did grant me the $2.50 credit after speaking to her supervisor. Still no explanation from Verizon and I had to say over and over again to the representative that I did not send these messages and there is no way anyone could have just picked up my phone and sent them. I understand that customer agents have to be skeptical of callers saying they didn't do something to incur a charge but I have been a Verizon customer for almost ten years now and I have better things to do than engage in an argument over $2.50 without good reason. I Googled the number 8012222269 and found several people complaining about receiving messages from this number but no one stating that they have been accused (via billing) of SENDING messages to this number. Has anyone else been saddled with charges of text messages to a number they did not send and HOW technically speaking is this allowed to happen? How is this NOT a data validity issue? I am well aware there are people who will take a phone and text but based on the dates and times referenced on my bill detailed charges it is just not possible. I was in a plane in the air when the first message was sent on 11/26 and I had my phone off. To add insult to injury I think the Verizon rep still things I'm just making a big deal out of this and I MUST have texted this number and just didn't realize it or someone obtained my phone and did it. In other words...no problem on their end I'm just a nut but they appreciate my patronage so they will extend a courtesy credit for $2.50. I have to say...as much as I like to laugh at the AT&T people in my office that have service bars when I've got this great Verizon coverage...I feel a bit kicked in the teeth. Otherwise I would have never signed on to this forum for discussion. And look, I want honest people who have been having issues with this please if you want to come on here and spam/flame me about how I am too stupid and need to read fine print blah blah just jump off a log I am not going to respond to you and you will not get a rise out of me. The issue here is text messages coming from MY number showing up on MY bill that I DID NOT and could not have sent. Thanks.

You said "The messages i received when i did not have signal are not showing up."
How do you know received them?
If the sender got a message that the Messagers were not delivered than they were never delivered and the only way for you to get them is for the sender to resent them

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST M

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST ME.

Prepaid accounts don't have Account Owners/Managers, they just have Account Members (and prepaid accounts have less options regarding changes via their My Verizon account as a result).

Can not open vodafone website for bill pay

can not open vodafone website for bill pay. Gives Message as " Peer's Certificate has been revoked.
(Error code: sec_error_revoked_certificate)
== URL of affected sites ==
https://myvodafone.vodafone.in/NWSS-Project-context-root/NWSS.jsp?Circle=0005

This is happening in all browsers, I tested it with IE8, IE6, IE7 and Chrome, this looks like an issue with the website and not with Firefox, please contact the helpdesk of the corresponding website and ask them to fix their security certificate. I am no expert in security certificate by the way, but this is required for HTTPS connections.

HT2534 Tried to set up my Apple ID and the none button option for Billing is not showing up, what can I do?

Tried to set up my Apple ID and the none button option for Billing is not showing up, what can I do?

Try this support page provided by Apple...
http://support.apple.com/kb/ht2534

Hello, I recently brought a new mac and I want to download my purchases into my I tunes. When I go to I store puchases the Download button is not live and says downloaded. They are onto my old computer how do I get it to download again to my new authorise

Hello, I recently brought a new mac and I want to download my purchases into my I tunes. When I go to I store puchases the Download button is not live and says downloaded. They are onto my old computer. How do I get it to download again to my new authorised computer. Thank you for helping

Copy them from your old computer. Copy them from the
back up of your old computer.
Are you logged on under the same Apple ID that you used
to make the purchses? What are you trying to download?
Not all types of media can be downloaded in all locations.

NOT WORKING - VZ On-line Bill Pay and Statement viewing

I have tried ever since I signed up for one time bill pay - 1st of June 2013 to access my data and tried to paid on line. EVERY time it said access not available. I thought I made a payment on 8/5/2013 for July 1, 2013 due date and then I was told last night over the phone that the payment never came out of my bank acct. For the last 6 weeks I have tried to get in access all and always the same note: Access not available at this time. I tried to pay the Aug 1, 2013 DUE date for the last 3 weeks. Same answer. I called last night and was given two tel numbers to call for bill pay and getting my account up to date AND a number for e-center about my on-line account and the VZ issues. Did not call them yet since past 6pm. I did try again to get on line after making payment over the phone and VZ allowed me to see my statements and view all. WHY did VZ finally let me do this after all of my attempts for the last 6 weeks? This on going issue needs to get fixed. I even did over FIREFOX and it still did not work until today after 6pm. This needs to be reported to VZ TECHNICIANS PLEASE. See what they can do.

endoshore, exactly what does the bank say is the problem on your end? It's just probably that the bank doesn't want to support Mac. Did they say that their site should work with Mac? Do you have an Intel-based Mac?

What to Look For when Buying a Used Storm to activate on Verizon Pre-Pay

Hi, I am looking to buy a Storm 9550 refurbished for use on Verizon Pre-Pay and am just wondering what all I need to look for.
Would something like this work:
http://www.ebay.com/itm/Great-BlackBerry-Storm2-9550-2GB-Black-Verizon-Smartphone-WIFI-GSM-Phone-/181217767463?pt=Cell_Phones&hash=item2a316bb027
Or is it more complicated than just finding a Verizon-branded phone?

The lugs that hold the base onto the phone are not strong enough and the base often needs to be replaced. Give the base (the bit with the button on it) a tug to see whether it's broken.

My bill does not reflect the conversation I had with two representatives.

When I phoned to suspend service because I would be out of the country until the end of September, I asked two representatives on the two occasions I phoned to calculate what my charges would be for May. I was given a rough figure of $60 with the understanding that because Verizon bills are paid in advance, I would be only charged for a prorated amount for the days following my billing cycle renewal (the 29th) and the date suspension was to commence (5/1) plus $45 for the three lines being suspended. Instead, my bill reflects full charges adding up to $143+ as if I were using the service for the projected month (4/29-5/28). Can you explain? Please review those recorded phone conversations with your representatives for clarity.
Joanne
I cannot at this point phone as I've not yet sorted out phone service while in the UK. Thank you.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

As it seemed to take a long time for an email reply to my inquiry, I phoned
Verizon and worked out that it was case #2, that the bill had been generated
before the suspension. I've opted to pay it in full and leave a credit on
my account as of June when the adjustments are made.
BUT I have one more question: when I spoke with the representative to get
the above clarification, she mentioned that I would need to contact Verizon
on or before 29 July to generate another suspension until my return to the
USA on 29 September. But as I recall from my conversation with the agent to
set up the suspension, a note was made in my file that this suspension order
was to automatically renew saving me the need for a call or internet action
on my part. Can you look into that please as I will be traveling likely
without my computer or phone between 25 July and mid-first week of August to
Finland and it will be awkward to renew the suspension order that way. If
I've misunderstood and do, in fact, need to contact Verizon at the end of
July, might the order for renewal of the suspension be earlier than the
29th; say on the 24th or 25th?
Thank you,
Joanne (gunniejo)
please reply to my yahoo account (removed) as I almost never
use the google email account.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Service Disconnect for Late Bill Pay

VERIZON IS AMAZING!!!!!!!!!!!!!!!!!!! They are quick to disconnect you when you do not pay on time. I was hospitalizedand just got out yesterday. This morning my internet and TV were diconnected and I immediately paid the bill online (using my At&T Apple Ipad 3G connection) That was noon. It is 8:10 at night and after several telephone calls my TV is still not working. You cannot tell me that it takes 24 to 48 hours to reconnect a signal by computer.
VERIZON IS PUNISHING ME FOR MY LATE PAYMENT. I spoke to Comcast this evening (yes, they answer their phones 24 hours a day) and they will be out in the morning with a film crew and an installation team. When I told them about the Fios cable being run acrossmy garage roof and nailed to the roof they were speechless. When I told them there were holes in the wall in my den where the installer "missed" by only a foot when drilling from the basement they laughed. When I told them that I had an appointment on August 24 between the hours of 8AM and 12 Noon and no one has yet to come to review the shoddy installation, they assured me that would not happen with them.
Yes, Fios has a great quality picture, but I do not have any picture today and I am tired of my neigbors laughing at the wire that runs across my roof without any attempt to conceal it in any way.
Think twice before switching, the picture may be good buit the service stinks!!!!

I do bill pay on my bank's website but I use iBank for everything else -- it includes bill pay but so far I haven't used that part of it: http://www.iggsoftware.com/ibank/

Adobe acrobat reader for bill pay

I installed adobe acrobat reader on my IPad because I needed to get into my bill pay in my credit union acct and I still can't get it work

Nothing happen, In my credit union acct when I hit bill pay there is a button that says acrobat reader needed, so I installed it and went back and it still does not let me into bill pay. On my desktop computer I hit bill pay and it takes me ther, but my computer is shot, so trying to do it on my ipad

Address to pay bill through bank auto bill pay?

I am trying to set-up auto bill pay through my bank in Oregon and need the address that verizon uses for this type of payment.

Rhasker:
I have been using my bank's bill pay service for 20+ years with no problems, and no missed payments.
The simplest thing to do is to set up the bill payment using the same address that you would mail your personal check to.
Make sure that you use your proper account number --not just your telephone number.
Your bank will then either use that address, or they will decide to use an electronic address provided to them by Verizon.
Note: when you set up that particular payment option they may automatically offer you the option to use the 'address' they have 'on file'.

Buttons at "my verizon" bill pay, not live!

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