Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return.  I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it.  Yes, you can, if you can find your flipping account number, pay your disconnected bill online.  However, you will never find a copy of your bill.  Why?  Verizon wants to punish leaving customers so they can't get their ETF's paid by another company.  This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap.  Blockbuster did the same thing.  It will come back to haunt Verizon as everybody I know is fleeing their service.  I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year.  I might would have come back but not now.  On top of that, they have a trick where they won't port out one number of the set you are trying to port.  When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle.  So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month.  This because they insisted they couldn't shut off that final $20 per month phone.  After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong.  They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens.  I'm telling everyone I know, like I did with AT&T to NEVER do business with them.  They used to be great, until they got big.  So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

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