My bill does not reflect the conversation I had with two representatives.

Question

When I phoned to suspend service because I would be out of the country until the end of September, I asked two representatives on the two occasions I phoned to calculate what my charges would be for May.  I was given a rough figure of $60 with the understanding that because Verizon bills are paid in advance, I would be only charged for a prorated amount for the days following my billing cycle renewal (the 29th) and the date suspension was to commence (5/1) plus $45 for the three lines being suspended.  Instead, my bill reflects full charges adding up to $143+ as if I were using the service for the projected month (4/29-5/28).  Can you explain?  Please review those recorded phone conversations with your representatives for clarity.
Joanne
I cannot at this point phone as I've not yet sorted out phone service while in the UK.  Thank you.
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Answer 1

As it seemed to take a long time for an email reply to my inquiry, I phoned
Verizon and worked out that it was case #2, that the bill had been generated
before the suspension.  I've opted to pay it in full and leave a credit on
my account as of June when the adjustments are made.
BUT I have one more question:  when I spoke with the representative to get
the above clarification, she mentioned that I would need to contact Verizon
on or before 29 July to generate another suspension until my return to the
USA on 29 September.  But as I recall from my conversation with the agent to
set up the suspension, a note was made in my file that this suspension order
was to automatically renew saving me the need for a call or internet action
on my part.  Can you look into that please as I will be traveling likely
without my computer or phone between 25 July and mid-first week of August to
Finland and it will be awkward to renew the suspension order that way.  If
I've misunderstood and do, in fact, need to contact Verizon at the end of
July, might the order for renewal of the suspension be earlier than the
29th; say on the 24th or 25th?
Thank you,
Joanne  (gunniejo)
please reply to my yahoo account (removed) as I almost never
use the google email account.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator