Service Disconnect for Late Bill Pay

VERIZON IS AMAZING!!!!!!!!!!!!!!!!!!! They are quick to disconnect you when you do not pay on time. I was hospitalizedand just got out yesterday. This morning my internet and TV were diconnected and I immediately paid the bill online (using my At&T Apple Ipad 3G connection) That was noon. It is 8:10 at night and after several telephone calls my TV is still not working. You cannot tell me that it takes 24 to 48 hours to reconnect a signal by computer.
VERIZON IS PUNISHING ME FOR MY LATE PAYMENT. I spoke to Comcast this evening (yes, they answer their phones 24 hours a day) and they will be out in the morning with a film crew and an installation team. When I told them about the Fios cable being run acrossmy garage roof and nailed to the roof they were speechless. When I told them there were holes in the wall in my den where the installer "missed" by only a foot when drilling from the basement they laughed. When I told them that I had an appointment on August 24 between the hours of 8AM and 12 Noon and no one has yet to come to review the shoddy installation, they assured me that would not happen with them.
Yes, Fios has a great quality picture, but I do not have any picture today and I am tired of my neigbors laughing at the wire that runs across my roof without any attempt to conceal it in any way.
Think twice before switching, the picture may be good buit the service stinks!!!!

I do bill pay on my bank's website but I use iBank for everything else -- it includes bill pay but so far I haven't used that part of it: http://www.iggsoftware.com/ibank/

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Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
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Message was edited by: Admin Moderator

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What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
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Service Disconnect for Late Bill Pay

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